CHEVROLET CAPTIVA SPORT 2013 Owners Manual

Black plate (17,1)Chevrolet Captiva Sport Owner Manual - 2013 - crc - 11/12/12
Customer Information 13-17Owner Information Owner publications are written
specifically for owners and intended
to provide basic operational
information about the vehicle. The
Owner Manual includes the
Maintenance Schedule for all
models.
In-Portfolio: Includes a Portfolio,
Owner Manual, and Warranty
Manual.
RETAIL SELL PRICE:
$35.00 (U.S.) plus handling and
shipping fees.
Without Portfolio: Owner
Manual only.
RETAIL SELL PRICE:
$25.00 (U.S.) plus handling and
shipping fees. Current and Past Models Technical Service Bulletins and
Manuals are available for current
and past model GM vehicles.
ORDER TOLL FREE:
1-800-551-4123 Monday – Friday
8:00 AM – 6:00 PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), see
Helm, Inc. at: www.helminc.com.
Or write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Prices are subject to change without
notice and without incurring
obligation. Allow ample time for
delivery.
All listed prices are quoted in U.S.
funds. Make checks payable in U.S.
funds. Reporting Safety
Defects Reporting Safety Defects
to the United States
Government If you believe that your vehicle
has a defect which could cause
a crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that
a safety defect exists in a group
of vehicles, it may order a recall
and remedy campaign.
However, NHTSA cannot
become involved in individual
problems between you, your
dealer, or General Motors.

Black plate (18,1)Chevrolet Captiva Sport Owner Manual - 2013 - crc - 11/12/12
13-18 Customer Information To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to
http://www.safercar.gov; or
write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other
information about motor
vehicle safety from
http://www.safercar.gov . Reporting Safety Defects
to the Canadian
Government If you live in Canada, and you
believe that the vehicle has a safety
defect, notify Transport Canada
immediately, and notify General
Motors of Canada Limited. Call
Transport Canada at
1-800-333-0510 or write to:
Transport Canada
Road Safety Branch
80 rue Noel
Gatineau, QC J8Z 0A1 Reporting Safety Defects
to General Motors In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
Call 1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada Limited
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7

Black plate (19,1)Chevrolet Captiva Sport Owner Manual - 2013 - crc - 11/12/12
Customer Information 13-19
Vehicle Data
Recording and
Privacy The vehicle has a number of
computers that record information
about the vehicle ’ s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
transmission performance, to
monitor the conditions for airbag
deployment and deploy them in a
crash, and, if equipped, to provide
antilock braking to help the driver
control the vehicle. These modules
may store data to help the dealer
technician service the vehicle.
Some modules may also store data
about how the vehicle is operated,
such as rate of fuel consumption or
average speed. These modules may
retain personal preferences, such as
radio presets, seat positions, and
temperature settings. Event Data Recorders This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an air
bag deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle ’ s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The
EDR in this vehicle is designed to
record such data as: .
How various systems in your
vehicle were operating; .
Whether or not the driver and
passenger safety belts were
buckled/fastened; .
How far (if at all) the driver was
depressing the accelerator and/
or brake pedal; and, .
How fast the vehicle was
traveling. These data can help provide a
better understanding of the
circumstances in which crashes and
injuries occur. NOTE: EDR data are
recorded by your vehicle only if a
non-trivial crash situation occurs; no
data are recorded by the EDR under
normal driving conditions and no
personal data (e.g., name, gender,
age, and crash location) are
recorded. However, other parties,
such as law enforcement, could
combine the EDR data with the type
of personally identifying data
routinely acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR.

Black plate (20,1)Chevrolet Captiva Sport Owner Manual - 2013 - crc - 11/12/12
13-20 Customer Information GM will not access this data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar ®
If the vehicle is equipped with
OnStar ®
and has an active
subscription, additional data may be
collected through the OnStar
system. This includes information
about the vehicle ’ s operation; about
collisions involving the vehicle; the
use of the vehicle and its features; and, in certain situations, the
location and approximate GPS
speed of the vehicle. Refer to the
OnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
Radio Frequency
Identification (RFID) RFID technology is used in some
vehicles for functions such as tire
pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as Remote Keyless Entry (RKE)
transmitters for remote door locking/
unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
GM vehicles does not use or record
personal information or link with any
other GM system containing
personal information. Radio Frequency
Statement This vehicle has systems that
operate on a radio frequency that
comply with Part 15 of the Federal
Communications Commission (FCC)
rules and with Industry Canada
Standards RSS ‐ GEN/210/220/310.
Operation is subject to the following
two conditions:
1. The device may not cause
harmful interference.
2. The device must accept any
interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.

Black plate (1,1)Chevrolet Captiva Sport Owner Manual - 2013 - crc - 11/12/12
OnStar 14-1
OnStar OnStar Overview OnStar Overview . . . . . . . . . . . . 14-1
OnStar Services Emergency . . . . . . . . . . . . . . . . . . 14-2
Security . . . . . . . . . . . . . . . . . . . . . . 14-2
Navigation . . . . . . . . . . . . . . . . . . . 14-2
Connections . . . . . . . . . . . . . . . . . 14-3
Diagnostics . . . . . . . . . . . . . . . . . . 14-5
OnStar Additional Information OnStar Additional
Information . . . . . . . . . . . . . . . . . 14-5 OnStar Overview If equipped, this vehicle has a
comprehensive, in-vehicle system
that can connect to a live Advisor
for Emergency, Security, Navigation,
Connection, and Diagnostic
Services.
The OnStar system status light is
next to the OnStar buttons. If the
status light is: .
Solid Green: System is ready. .
Flashing Green: On a call. .
Red: Indicates a problem.
Press
Q or call 1-888-4-ONSTAR
(1-888-466-7827) to speak to an
Advisor. Press
X to: .
Make a call, end a call,
or answer an incoming call. .
Give OnStar Hands-Free Calling
voice commands. .
Give OnStar Turn-by-Turn
Navigation voice commands.
Requires the available Directions
and Connections service plan.
Press
Q to connect to a live
Advisor to: .
Verify account information or
update contact information. .
Get driving directions. Requires
the available Directions and
Connections service plan. .
Receive On-Demand
Diagnostics for a check of the
vehicle ’ s key operating systems. .
Receive Roadside Assistance.

Black plate (2,1)Chevrolet Captiva Sport Owner Manual - 2013 - crc - 11/12/12
14-2 OnStar Press the OnStar Emergency
button
] to get a priority
connection to an Emergency
Advisor available 24/7 to: .
Get help for an emergency. .
Be a Good Samaritan or
respond to an AMBER Alert. .
Get crisis assistance and
evacuation routes.
OnStar Services Emergency With Automatic Crash Response,
the built-in system can automatically
connect to help in most crashes,
even if help cannot be requested.
Press
] to connect to an
Emergency Advisor. GPS
technology is used to identify the
vehicle location and can provide
critical information to emergency
personnel. The Advisor is also
trained to offer critical assistance in
emergency situations before first
responders arrive.
Security OnStar provides services like Stolen
Vehicle Assistance, Remote Ignition
Block, and Roadside Assistance,
if the vehicle is equipped. OnStar
can unlock the vehicle doors
remotely, if it is equipped with automatic door locks, and can help
police locate the vehicle if it is
stolen.
Navigation OnStar navigation requires the
Directions and Connections
service plan.
Press
Q to receive directions or
have them sent to the vehicle
navigation screen, if equipped.
Destinations can also be forwarded
to the vehicle from MapQuest.com.
The OnStar mapping database is
continuously updated. See
www.onstar.com (U.S.),
www.onstar.ca (Canada).
Turn-by-Turn Navigation
1. Press
Q to connect to a live
Advisor.
2. Request directions.
3. Directions are downloaded to the
vehicle.
4. Follow the voice-guided
commands.

Black plate (3,1)Chevrolet Captiva Sport Owner Manual - 2013 - crc - 11/12/12
OnStar 14-3Using Voice Commands
During a Planned Route Cancel Route
1. Press
X . System responds:
“ OnStar ready, ” then a tone. Say
“ Cancel route. ” System
responds: “ Do you want to
cancel directions? ”
2. Say “ Yes. ” System responds:
“ OK, request completed, thank
you, goodbye. ”
Route Preview
1. Press
X . System responds:
“ OnStar ready, ” then a tone.
2. Say “ Route preview. ” System
responds with the next three
maneuvers.
3. Say “ Goodbye. ” Exits voice
commands.
Repeat
1. Press
X . System responds:
“ OnStar ready, ” then a tone. 2. Say “ Repeat. ” System responds
with the last direction given, then
responds with “ OnStar ready, ”
then a tone.
3. Say “ Goodbye. ” Exits voice
commands.
Get My Destination
1. Press
X . System responds:
“ OnStar ready, ” then a tone.
2. Say “ Get my destination. ”
System responds with address
and the distance to the
destination, then responds with
“ OnStar ready, ” then a tone.
3. Say “ Goodbye. ” Exits voice
commands.
Other Navigation Services
Available from OnStar
OnStar eNav: Allows subscribers
to send destinations from
MapQuest.com to their Turn-by-Turn
Navigation or screen-based
navigation system. When ready, the
directions will be downloaded to the
vehicle. Destination Download: Press
Q ,
then request the Advisor to
download directions to the
navigation system in the vehicle.
After the call ends, press the “ Go ”
button on the navigation screen to
begin driving directions.
Destinations can also be
downloaded on the go. For
information about eNav, Destination
Download, and coverage maps, see
www.onstar.com (U.S.),
www.onstar.ca (Canada).
Connections OnStar Hands-Free Calling allows
calls to be made and received from
the vehicle. The vehicle can also be
controlled from a cell phone through
the OnStar RemoteLink mobile app.
For coverage maps, see
www.onstar.com (U.S.),
www.onstar.ca (Canada).

Black plate (4,1)Chevrolet Captiva Sport Owner Manual - 2013 - crc - 11/12/12
14-4 OnStar Hands-Free Calling 1. Press
X . System responds:
“ OnStar ready. ”
2. Say “ Call. ” System responds:
“ Please say the name or number
to call. ”
3. Say the entire number without
pausing, including a “ 1 ” and the
area code. System responds:
“ OK calling. ”
Calling 911 Emergency 1. Press
X . The system responds
“ OnStar Ready, ” followed by
a tone.
2. Say “ Call. ” The system responds
“ Please say the name or number
to call. ”
3. Say “ 911 ” without pausing. The
system responds “ 911. ”
4. Say “ Call. ” The system responds
“ OK, dialing 911. ” Retrieve My Number 1. Press
X . System responds:
“ OnStar ready. ”
2. Say “ My number. ” System
responds: “ Your OnStar
Hands-Free Calling number is. ”
End a Call Press
X . System responds: “ Call
ended. ”
Store a Name Tag for Speed
Dialing 1. Press
X . System responds:
“ OnStar ready. ”
2. Say “ Store. ” System responds:
“ Please say the number you
would like to store. ”
3. Say the entire number without
pausing. System responds:
“ Please say the name tag. ” 4. Pick a name tag. System
responds: “ About to store tag>. Does that sound OK? ”
5. Say “ Yes ” or “ No ” to try again.
System responds: “ OK, storing
. ”
Place a Call Using a Stored
Number 1. Press
X . System responds:
“ OnStar ready. ”
2. Say “ Call . ” System
responds: “ OK, calling
. ”
Verify Minutes and Expiration Press
X and say “ Minutes ” then
“ Verify ” to check how many minutes
remain and their expiration date.

Black plate (5,1)Chevrolet Captiva Sport Owner Manual - 2013 - crc - 11/12/12
OnStar 14-5OnStar Mobile App Download the OnStar RemoteLink
mobile app to select iPhone,
Android and Blackberry devices to
check vehicle fuel level, oil life,
or tire pressure; to start the vehicle
(if equipped) or unlock it; or to
connect to an OnStar Advisor. For
OnStar RemoteLink information and
compatibility, see www.onstar.com
(U.S.), www.onstar.ca (Canada).
Diagnostics OnStar Vehicle Diagnostics will
perform a vehicle check every
month. It will check the engine,
transmission, antilock brakes, and
major vehicle systems. It also
checks the tire pressures, if the
vehicle is equipped with the Tire
Pressure Monitoring System. If a
diagnostics check is needed
between e-mails, press
Q , and an
Advisor can run a check. OnStar Additional
Information Transferring Service Press
Q to request account transfer
eligibility information. The Advisor
can assist in canceling or removing
account information. If OnStar
receives information that vehicle
ownership has changed, OnStar
may send a voice message to the
vehicle, requesting updated account
information.
Reactivation for Subsequent
Owners Press
Q and follow the prompts to
speak to an Advisor as soon as
possible after acquiring the vehicle.
The Advisor will update vehicle
records and will explain the OnStar
service offers and options available. How OnStar Service Works Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Vehicle
Diagnostics, Remote Door Unlock,
Roadside Assistance, Turn-by-Turn
Navigation, and Hands-Free Calling
are available on most vehicles. Not
all OnStar services are available
everywhere or on all vehicles. For
more information, a full description
of OnStar services, system
limitations, and OnStar terms and
conditions: .
In the U.S. see www.onstar.com
(U.S.) or call 1-888-4-ONSTAR.
(1-888-466-7827). .
In Canada see www.onstar.ca
(Canada) or call
1-888-4.ONSTAR.
(1-888-466-7827). .
TTY 1-877-248-2080 .
Press
Q to speak with an
Advisor.

Black plate (6,1)Chevrolet Captiva Sport Owner Manual - 2013 - crc - 11/12/12
14-6 OnStar OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
OnStar service cannot work unless
your vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area, and the wireless
service provider has coverage,
network capacity, reception, and
technology compatible with OnStar
service. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar service may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar service may not
work. Other problems beyond the
control of OnStar may prevent service such as hills, tall buildings,
tunnels, weather, electrical system
design and architecture of the
vehicle, damage to the vehicle in a
crash, or wireless phone network
congestion or jamming.
See Radio Frequency Statement on
page 13 ‑ 20 for information
regarding Part 15 of the Federal
Communications Commission (FCC)
rules and Industry Canada
Standards RSS-GEN/210/220/310.
Services for People with
Disabilities Advisors provide services to help
subscribers with physical disabilities
and medical conditions.
Press
Q for help with: .
Locating a gas station with an
attendant to pump gas. .
Finding a hotel, restaurant, etc.,
that meets accessibility needs. .
Providing directions to the
closest hospital or pharmacy in
urgent situations. TTY Users OnStar has the ability to
communicate to the deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all of the OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
OnStar.com (U.S.) or OnStar.ca
(Canada) The website provides access to
account information, allows
management of the OnStar
subscription, and viewing of videos
of each service. Get subscription
plan pricing and sign up for OnStar
Vehicle Diagnostics. Click on the
“ My Account ” tab on the home
page. The website navigation and
services provided may vary by
country.