CHEVROLET CORVETTE 1994 4.G Owners Manual

Downloaded from www.Manualslib.com manuals search engine Maintenance Schedule
Section E: Maintenance Record (Cont.)
DATE I ODOMETER READING SERVICED BY I MAINTENANCE PERFORMED
. . .250

Downloaded from www.Manualslib.com manuals search engine Here you will find out how to
contact Chevrolet
if you need
assistance. This part also tells
you how to obtain service
publications and how to report
any safety defects.
Part 8
Customer Assistance Information
Customer Satisfaction Procedure . . . . . . . . . . . . , . . . . . . . . . . . . . . . . . . . . . . . .
Customer Assistance for the Hearing or Speech Impaired . . . . . . . . . . . . . . . . .
Corvette Action Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
GM Participation in BBB AUTO LINE - Alternative
Dispute Resolution Program
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reporting Safety Defects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chevrolet Roadside Assistance . . . . . . . . . . . . . . . . . . , . . . . . . . . . . . . . . . . . . .
Canadian Roadside Assistance . . . . . . , . . . . . . . . . , . . . . . . . . . . . . . . . . . . . . . .
Courtesy Transportation . . . . . . . . . . . , . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Service Publications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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254
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251 I

Downloaded from www.Manualslib.com manuals search engine Customer Assistance Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and Chevrolet.
Normally, any concern with the sales
transaction or the operation of your
vehicle will be resolved by your dealer’s
Sales or Service Departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps should
be taken:
STEP ONE: Discuss your concern with
a member of dealership management.
Normally, concerns can be quickly
resolved at that level. If the matter has
already been reviewed with the Sales,
Service, or Parts Manager, contact the
owner of the dealership or the General
Manager.
STEP TWO: If after contacting a
member of dealership management, it
appears your concern cannot be resolved
by the dealership without further help,
contact the Chevrolet Customer
Assistance Center by calling
. . .252
1-800-222-1020. In Canada, contact GM
of Canada Customer Assistance Center in
Oshawa by calling 1-800-263-3777
(English) or 1-800-263-7854 (French). In
Mexico, call (525) 254-3777. In Puerto
Rico or
U.S. Virgin Islands, call
1-809-763-13 15. In all other overseas
locations, contact GM North American
Export Sales in Canada by calling
For prompt assistance, please have the
following information available to give
the Customer Assistance Representative:
Your name, address, home and
business telephone numbers
0 Vehicle Identification Number (This is
available from the vehicle registration
or title, or the plate at the left top of
the instrument panel and visible
through the windshield.)
1-905-644-4 1 12.
0 Dealership name and
location
0 Vehicle delivery date and present
Nature of concern
We encourage you to call the toll-free
number listed previously in order to give
your inquiry prompt attention. However,
if you wish to write Chevrolet, write to: mileage Chevrolet Customer Assistance Center
P.O.
Box 7047
Troy, MI 48007-7047
Refer to your Warranty and Owner Assistance Information booklet for
addresses of Canadian and GM Overseas
offices.
When contacting Chevrolet, please
remember that your concern will likely be
resolved in the dealership, using the
dealership’s facilities, equipment and
personnel. That is
why we suggest you
follow Step One first if you have a
concern.
Customer Assistance for the Hearing or
Speech Impaired (TDD)
To assist customers who have hearing
difficulties, Chevrolet has installed
special TDD (Telecommunication
Devices for the Deaf) equipment at its
Customer Assistance Center in Troy, Michigan. Any hearing or speech
impaired customer who has access to a
TDD or a conventional teletypewriter
(TTY) can communicate with Chevrolet
by dialing: 1-800-TDD-CHEV
(1-800-833-2438). (TDD users in Canada
can dial 1-800-263-3830.)

Downloaded from www.Manualslib.com manuals search engine Corvette Action Center
If you have any questions, comments or
problems regarding your Corvette, or
Corvette in general, you can call the
Corvette Action Center at
1 -800-457-VETT. The Corvette Action
Center is open between the hours of
6:OO a.m. to 2:30 p.m. CST, Monday
through Friday.
GM Participation in
Alternative Dispute Resolution Program
*
BBB AUTO LZNE -
Both Chevrolet and your Chevrolet dealer
are committed to making sure you are
completely satisfied with your new
vehicle. Our experience has shown that,
if a situation arises where you feel your
concern has not been adequately
addressed, the Customer Satisfaction Procedure described'earlier in this section
is very successful.
There may be instances where an
impartial third-party can assist in arriving
at a solution to a disagreement regarding
vehicle repairs or interpretation of the
New Vehicle Limited Warranty. To assist in resolving these disagreements
Chevrolet voluntarily participates in BBB
AUTO LINE.
BBB AUTO LINE is an out-of-court
program administered by the Better
Business Bureau system to settle disputes
between customers and automobile
manufacturers. This program is available
free of charge to customers who currently
own or lease
a GM vehicle.
If you are not satisfied after following the
Customer Satisfaction Procedure, you
may contact the BBB using the toll-free
telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203
Telephone: 1-800-955-5100
To file a claim, you will be asked to
provide your name and address, your
vehicle identification number (VIN), and
a statement of the nature of your
complaint. Eligibility is limited by vehicle
age and mileage, and other factors.
We prefer you utilize the Customer
Satisfaction Procedure before you resort to
AUTO LINE, but you may contact the
BBB at any time. The BBB will attempt
to resolve the complaint serving as an
intermediary between you and Chevrolet.
If this mediation is unsuccessful, an
informal hearing will be scheduled where
eligible customers may present their case
to an impartial third-party arbitrator.
The arbitrator will make a decision which
you may accept or reject. If you accept
the decision, GM will be bound by that
decision. The entire dispute resolution
procedure should ordinarily take about
forty days from the time you file a claim
until a decision is made.
Some state laws may require you to use
this program before filing a claim with a
state-run arbitration program or in the
courts. For further information, contact
the BBB at 1-800-955-5100 or the
Chevrolet Customer Assistance Center at
1-800-222- 1020.
* This program may not be available
in all states, depending on state law.
Canadian owners refer to your
Warranty and Owner Assistance
information booklet. General Motors
reserves the right to change eligibility
limitations and/or to discontinue its
participation
in this program.
253. I

Downloaded from www.Manualslib.com manuals search engine Customer Assistance Information
Reporting Safety
Defects to the United
States Government
If you believe that your vehicle has a
defect which could cause a crash or could
cause injury or death, you should
immediately inform the National
Highway Traffic Safety Administration
(NHTSA), in addition to notifying
General Motors.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds
that a safety defect exists
in a group of
vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot
become involved in individual problems
between you, your dealer, or General
Motors.
To contact NHTSA, you may either call
the Auto Safety Hotline toll-free at
1-800-424-9393 (or 366-0123 in the
Washington, D.C. area) or write to:
NHTSA
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information
about motor vehicle safety from the
Hotline.
. . .254
Reporting Safety
Defects to the Canadian
Government
If you live in Canada, and you believe
that your vehicle has a safety defect, you
should immediately notify Transport
Canada, in addition to notifying General
Motors of Canada Limited.
You may
write to:
Transport Canada
Box
8880
Ottawa, Ontario K1G 352
Reporting Safety
Defects to General
Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like this,
we certainly hope you’ll notify
us. Please
call
us at 1-800-222- 1020, or write:
Chevrolet Customer Assistance Center
P.O. Box 7047
Troy,
MI 48007-7047
In Canada, please call us at
1-800-263-3777 (English) or 1-800-263-7854 (French).
Or, write:
General Motors of Canada Limited
Customer Assistance Center 1908 Colonel Sam Drive
Oshawa, Ontario LlH 8P7

Downloaded from www.Manualslib.com manuals search engine I Chevrolet Roadside
Assistance
'0 enhance Chevrolet's strong
ommitment to customer satisfaction,
lhevrolet is excited to provide the
xvices of the Chevrolet/Geo Roadside
mistance Center.
loadside Assistance is available 24 hours
day, 365 days a year, by calling
'his toll-free number will provide you
ver-the-phone roadside assistance with linor mechanical problems. If your
roblem cannot be resolved over the
hone,
our advisors have access to a
ationwide network of dealer
-800-CHEV USA (1-800-243-8872). recommended
service providers. The
following services are available:
0 Towing
0 Locksmith
0 Tire Repair
0 Rental car or taxi
0 Additional services as necessary
The Roadside Assistance Center uses
companies that will provide you with
quality and priority service. When
roadside services are required,
our
advisors will explain any payment
obligations that may be incurred for
utilizing outside services.
For prompt assistance when calling,
please have the following available to
give to the advisor:
Vehicle Identification Number
License plate number
Vehicle color
Vehicle location
Telephone number where you can be
D Vehicle mileage
D Description of problem
reached
Canadian
Roadside
Assistance
Vehicles purchased in CANADA have an
extensive ROADSIDE ASSISTANCE
Program accessible from anywhere in
Canada or the U.S.A. Please refer to
the
separate brochure provided by the dealer
or call 1-800-268-6800 for emergency
services.
4 Courtesy Transportation
Chevrolet offers Courtesy Transportation
for customers needing warranty service.
Courtesy Transportation will be offered
in
conjunction with the coverage provided
by
the BUMPER TO BUMPER Mew
Vehicle Limited Warranty to retail and
retail lease purchasers of 1994 Chevrolet
passsenger cars and light-duty trucks.
Courtesy Transportation includes:
0
0
One-way SHUTTLE RIDE for any
warranty repair completed during the
same day.
Up to $30 maximum daily VEHICLE
RENTAL allowance for any overnight
warranty repair up to
5 days.
OR
255. . .

Downloaded from www.Manualslib.com manuals search engine Customer Assistance Information
Up to $30 maximum daily CAB,
BUS, or OTHER public transportation
allowance in lieu of rental
for any
overnight warranty repair up, to
5 days.
OR
0 Up to $10 daily FUEL allowance for
rides provided by another person (i.e.,
friend, neighbor, etc.) in lieu of rental
or other public transportation for
any overnight warranty repair up to
5 days.
Note: All Courtesy Transportation
arrangements will be administered by
your Chevrolet dealership service
management. Claim amounts should
reflect all actual costs.
Chevrolet Courtesy Transportation is
not part of the BUMPER TO
BUMPER New Vehicle Limited
Warranty. Chevrolet reserves the right
to make any changes or discontinue
Courtesy Transportation at any time
without notification.
0 For additional program details, contact
In Canada, please consult your GM
Dealer for information on courtesy
transportation.
. . .256
your Chevrolet dealer.
Service Publications
Information on how to obtain Product
Service Publications (PSP’s) and Indexes
as described below is applicable only in
the fifty U.S. states (and the District of
Columbia) and only for cars and light
trucks with GVWR less than 10,000
pounds
(4 536 kg).
In Canada, information pertaining to
Product Service Bulletins and Indexes can
be obtained by writing to:
General Motors of Canada Limited
Service Publications Department
1908 Colonel Sam
Dr.
Oshawa, Ontario L1H 8P7
Chevrolet regularly sends its dealers
useful service bulletins about Chevrolet
products. Chevrolet monitors product performance
in the field. We then prepare
bulletins for servicing our products better.
Now, you can get these bulletins too.
Bulletins cover various subjects. Some
pertain to the proper use and care of your
vehicle. Some describe costly repairs.
Others describe inexpensive repairs
which, if done on time with the latest
parts, may avoid future costly repairs.
Some bulletins tell a technician how to
repair a new or unexpected condition. Others describe a quicker
way to fix your
vehicle. They can help a technician
service your vehicle better.
Most bulletins apply to conditions
affecting a small number of cars or trucks.
Your Chevrolet dealer or a qualified
technician may have to determine
if a
specific bulletin applies to your vehicle.
Individual PSP’s
If you don’t want to buy all the PSP’s
issued by Chevrolet for all car or truck
models
in the model year, you can buy
individual PSP’s, such as those which
may pertain to a particular model. To
do this, you will first need to see our
index
of PSP’s. It provides a variety of
information. Here’s what you’ll find in
the index and how you can get one:
What You’ll Find in the Index:
0 A list of all PSP’s published by
Chevrolet in a model year (1990 or
later). PSP’s covering all models of
Chevrolet cars or light trucks (less
than 10,000 pounds
(4 536 kg)
GVWR) are listed in the same index.
0 Ordering information so you can buy
the specific PSP’s you may want.
4 Price information for the PSP’s you
may want to buy.

Downloaded from www.Manualslib.com manuals search engine How You Can Get an Index:
Indexes are published periodically. Most
of the
PSP’s which could potentially
apply to the most recent Chevrolet models
will be listed in the most recent
publication for that model year. This
means you may want to wait until the end
of the model year before ordering an
index, if you are interested in buying
PSP’s pertaining to a current model year
car or truck.
Some
PSP’s pertaining to a particular
model year vehicle may be published in
later years, and these would be listed
in
the later year’s index. When you order an
index for a model year that is not over
yet, we’ll send you the most recently
published issue. Check the ordering form
for indexes for earlier model years.
Cut out the ordering form, fjll it out, and
mail it in. We will then see to it that an
index is mailed to you. There is
no charge
for indexes for the
1990- 1994 model
years.
Toll-Free Telephone Number
If you want an additional ordering form
€or an index, just call toll-free and we’ll
be happy to send you one. Automated
recording equipment will take your name
and mailing address. The number to call
is
1-800-551-4123.
A VERY IMPORTANT REMINDER:
These PSP’s are meant for technicians.
They are not meant for the
”do-it-yourselfer.” Technicians have the
equipment, tools, safety instructions, and
know-how to do a job quickly and safely.
Chevrolet Service Publications
You can get these by using the order
Form:
257. . .

Downloaded from www.Manualslib.com manuals search engine Customer Assistance Information
1994 CHEVROLET SERVICE PUBLICATIONS ORDERING INFORMATION
The following publications cowing the operation and servicing of your vehicle can be purchased by filling out the Service Publications Order Form
in this book and mailing it with your check, money order or credit card information-to Helm, Incorporated (address listed below). .,
CURRENT PUBLICATIONS FOR 1994 CHEVROLET CORVETTE
PRODUCT SERVICE PUBLICATIONS SERVICE MANUALS
Product Service Publications (PSP'S), are bulletins, letters an\
d articles Service Manuals have the diagnosis, repair and overhaul informat\
ion
published for trained dealer service personnel. See Service Publ\
ica- on engines, transmission, axle, suspension, brakes, electrical, s\
teer-
tions listed previously in this section. ing, bodyl etc.
A cumulative index is published quarterly during the current model Model Form Number \
Price
year. The indexes list all PSP's published
by Chevrolet in the model year. 1894 Chevrolet Corvette ............. ST-364-94 TBA*
PSP Index NOTE:
Please specify special body or engine types on order form.
Write information in the Form Number column. For example: Turbo,
Free 'Price to be announced at a later date. Call 1-80O.7824356 for further information. Free
Price Convertible. Year Form Number
1994 PSPi-94. ..............................
1993 PSPI-93. ..............................
1990-92 PSPI-90-92 ............................
.
.--
Free OWNER'S INFORMATION
Owner publications are written directly for owners and intended \
to pro-
vide basic operational information about the vehicle.
PSP Bound Bulletin Book (Complete Year Bulletins)
Year Description Form Number Price 1994 Chevrolet Corvette Owner's Manual
1991
All PSP'S .................... PSP-91-4 40.00 In Portfolio: lncludes RMoIio,
Owner's Manual and Warranty Booklet.
1990 All PSP'S
.................... PSP-90-4 40.00 1994 Chevrolet Corvette In-Portfolio ...... 10260935 $60.00
For subscription information call Helm, Incorporated. (Not including
ZR1)
1994 Chevrolet Corvette ZR1 In-Portfolio . . 10260937 $70.00
Without Portfolio: Includes Qvner's Manual.
1994 Chevrolet Corvette Without Portfolio
. 10260941 $20.00
CURRENT & PAST MODEL ORDER FORMS
Service Publications are available for current and past model C\
hevrolet
vehicles. To request an order form, please specify year and model
name
of vehicle.
.. .258
Address all inquiries to: HELM, INCORPORATED
PO. Box 07130
Detroit,
Mi 48207
For information and inquiries call: 1-800-782-4356

Downloaded from www.Manualslib.com manuals search engine CHEVROLET SERVICE PUBLICATIONS ORDER FORM
NOTE: Please complete form below (Print or Type) and MAIL TO:
Post Office Box 07130, Detroit, Michigan 48207
ORDER TOLL FREE
1 -800-782-4356
(Monday-Friday 8:OO A.M.-6:00 P.M. EST)
PUBLICATION FORM NUMBER
ITEM DESCRIPTION VEHICLE MODEL NAME I YEAR QTY. I :!E:* I TOTAL PRICE I
ST-364-94
1994 - ~ TBA’ * Chevrolet Corvette
Service Manual
10260935
10260937 1994 ~ $60.00 Chevrolet Corvette
Owner’s Manual In-Portfolio
1994 $20.00 Chevrolet Corvette
Owner’s Manual Without-Portfolio 10260941
- 1994 ~ $70.00 Chevrolet Corvette ZR1 Owner’s Manual In-Portfolio ~
NOTE: Dealers and Companies please provide dealer or company name, an\
d
also the name of the person to whose attention the shipment s\
hould be sent.
For DUrChaSeS outside USA. Dlease write to the above address for auotation.
(CUSTOMER NAME) (ATTENTION)
(STREET ADDRESS-NO
P.O. BOX NUMBERS) (APT. NO.)
(Crrv) (STATE) (ZIP CODE)
DAYTIME TELEPHONE NO. CODE
0 Check or Money
Order payable to Helm, Inc. (USA funds only - do not
send cash.)
0 MasterCard
0 VISA 0 Card Discover -
Account Number:
Expiration
Date mo/yr:
(CUSTOMER SIGNATURE)
Check here if your billing
address isdifferent from your shipping address shown.
TOTAL MATERIAL
Michigan Purchasers
add 4% sales tax
Handling Charge $4.00
Canadian Postage (See Note Below)
GRAND TOTAL
.
*Prices are subject to change without notice and without incurring obligation. NOTE TO CANADIAN CUSTOMERS: All listed prices are quoted in US. funds. Canadian residents are to pdm to ,, ktrr ae. hll1-800-7824358 for fuflhw 1donnrtlon. make checks payable in U.S. funds. To cover Canadian postage, add $1 1.50 plus the U.S. Handling Charge.
Orders cannot
be returned without prior authorization. A restocking fee may apply. piaw allow rmuae time for pwml wwlce. Requests for manuals printed in French should be directed to Canadian General Motors dealerships.
259. . .