How OnStar Service Works
The OnStar system can record and transmit vehicle
information. This information is automatically sent to an
OnStar Call Center when the OnStar button is
pressed, the emergency button is pressed, or if the
airbags or AACN system deploy. The vehicle information
usually includes your GPS location and, in the event
of a crash, additional information regarding the accident
that the vehicle has been involved in (e.g. the direction
from which the vehicle was hit). When the Virtual
Advisor feature of OnStar Hands-Free Calling is used,
the vehicle also sends OnStar your GPS location so that
we can provide services where you are located.
OnStar service cannot work unless the vehicle is in a
place where OnStar has an agreement with a wireless
service provider for service in that area. OnStar
service also cannot work unless you are in a place
where the wireless service provider OnStar has hired for
that area has coverage, network capacity and reception
when the service is needed, and technology that is
compatible with the OnStar service. Not all services
are available everywhere, particularly in remote
or enclosed areas, or at all times.Location information about the vehicle is only available
if the GPS satellite signals are available and
unobstructed.
The vehicle must have a working electrical system
(including adequate battery power) for the OnStar
equipment to operate. There are other problems OnStar
cannot control that may prevent OnStar from providing
OnStar service to you at any particular time or place.
Some examples are damage to important parts of
the vehicle in an accident, hills, tall buildings, tunnels,
weather or wireless phone network congestion.
Your Responsibility
Increase the volume of the radio if you cannot hear the
OnStar advisor. If the light next to the OnStar buttons
is red, the system is not functioning properly and should
be checked by your dealer/retailer. If the light appears
clear (no light is appearing), the OnStar subscription has
expired. Press the OnStar button to con rm that the
OnStar equipment is active.
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