service CHEVROLET EXPRESS 2020 Get To Know Guide

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
342 Connected Services
Get My Destination1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Get my destination.”
System responds with the
address and distance to the
destination, then responds with
“OnStar ready,” then a tone.
Send Destination to Vehicle
Directions can be sent to the
vehicle’s navigation screen,
if equipped.
Press
Q, then ask the Advisor to
download directions to the vehicle’s
navigation system, if equipped. After
the call ends, the navigation screen
will provide prompts to begin driving
directions. Routes that are sent to
the navigation screen can only be
canceled through the navigation
system.
See www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Connections
The following services help with
staying connected.
For coverage maps, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Ensuring Security
. Change the default passwords
for the Wi-Fi hotspot and
myChevrolet mobile application.
Make these passwords different
from each other and use a
combination of letters and
numbers to increase the
security.
. Change the default name of the
SSID (Service Set Identifier).
This is your network’s name that
is visible to other wireless
devices. Choose a unique name
and avoid family names or
vehicle descriptions.
Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in
Wi-Fi hotspot that provides access
to the Internet and web content at
4G LTE speed. Up to seven mobile devices can be connected. A data
plan is required. Use the in-vehicle
controls only when it is safe to
do so.
1. To retrieve Wi-Fi hotspot information, press
=to open
the OnStar app on the
infotainment display, then
select Wi-Fi Hotspot. On some
vehicles, touch Wi-Fi or Wi-Fi
Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID),
password, and on some
vehicles, the connection type
(no Internet connection, 3G,
4G, 4G LTE), and signal quality
(poor, good, excellent).
3. To change the SSID or password, press
Qor call
1-888-4ONSTAR to connect
with an Advisor. On some
vehicles, the SSID and
password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
Connected Services 343
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, using the
myChevrolet mobile app, or by
contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.
MyChevrolet Mobile App (If
Available)
Download the myChevrolet mobile
app to compatible Apple and
Android smartphones. Chevrolet
users can access the following
services from a smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only). .
Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Chevrolet on social
media.
Features are subject to change. For
myChevrolet mobile app information
and compatibility, see
my.chevrolet.com.
An active OnStar or connected
service plan may be required.
A compatible device,
factory-installed remote start, and
power locks are required. Data rates
apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
Diagnostics
By monitoring and reporting on the
vehicle's key systems, OnStar
Advanced Diagnostics, if equipped,
provides a way to keep up on
maintenance. Capabilities vary by
model. See www.onstar.com for
details and system limitations.
Features are subject to change. For
updates on feature capabilities, see
my.chevrolet.com. Message and
data rates may apply.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
346 Index
Cigarette Lighter . . . . . . . . . . . . . . . . . 84
Circuit Breakers . . . . . . . . . . . . . . . . 249
CleaningExterior Care . . . . . . . . . . . . . . . . . 294
Interior Care . . . . . . . . . . . . . . . . . . 299
Climate Control Systems . . . . . . . 144 Air Conditioning . . . . . . . . . . . . . . 144
Heating . . . . . . . . . . . . . . . . . . . . . . . 144
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Rear Heating System . . . . . . . . . 146
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Cluster, Instrument . . . . . . . . . . . . . . 86
Collision Damage Repair . . . . . . . 328
Compartments
Storage . . . . . . . . . . . . . . . . . . . . . . . . . 76
Compass . . . . . . . . . . . . . . . . . . . . . . . . 81
Connected Services
Connections . . . . . . . . . . . . . . . . . . 342
Diagnostics . . . . . . . . . . . . . . . . . . . 343
Navigation . . . . . . . . . . . . . . . . . . . . 341
Connections
Connected Services . . . . . . . . . . 342
Control Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 178
Control of a Vehicle . . . . . . . . . . . . . 153
Convex Mirrors . . . . . . . . . . . . . . . . . . 21 Coolant
Engine Temperature Gauge . . . . 89
Cooling . . . . . . . . . . . . . . . . . . . . 144, 146
Cooling System . . . . . . . . . . . . . . . . . 230
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 327
Cruise Control . . . . . . . . . . . . . . . . . . 180
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Customer Assistance . . . . . . . . . . . 324 Offices . . . . . . . . . . . . . . . . . . . . . . . . 323
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 324
Customer Information Publications OrderingInformation . . . . . . . . . . . . . . . . . . 330
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . 321
Cybersecurity . . . . . . . . . . . . . . . . . . . 333
D
Damage Repair, Collision . . . . . . . 328
Danger, Warning, and Caution . . . . 2
Data Collection Infotainment System . . . . . . . . . . 334
OnStar . . . . . . . . . . . . . . . . . . . . . . . 334
Data Recorders, Event . . . . . . . . . 333
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . . . 112 Defensive Driving . . . . . . . . . . . . . . . 152
Delayed Locking . . . . . . . . . . . . . . . . . 14
Devices
Auxiliary . . . . . . . . . . . . . . . . . . . . . . 131
Diagnostics Connected Services . . . . . . . . . . 343
Distracted Driving . . . . . . . . . . . . . . . 151
Dome Lamps . . . . . . . . . . . . . . . . . . . 114
Door
Cargo Door Relocking . . . . . . . . . . 14
Delayed Locking . . . . . . . . . . . . . . . . 14
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Power Locks . . . . . . . . . . . . . . . . . . . . 14
Rear Doors . . . . . . . . . . . . . . . . . . . . . 18
Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Sliding . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Drive Belt Routing, Engine . . . . . . 320
Driver Assistance Systems . . . . . 182
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . . 99
Driving
Better Fuel Economy . . . . . . . . . 151
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 196
Defensive . . . . . . . . . . . . . . . . . . . . . 152
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 152
Hill and Mountain Roads . . . . . . 156
If the Vehicle is Stuck . . . . . . . . . 158

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
348 Index
Fuel (cont'd)Filling a Portable Fuel
Container . . . . . . . . . . . . . . . . . . . 195
Filling the Tank . . . . . . . . . . . . . . . 194
Foreign Countries . . . . . . . . . . . . 192
Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Low Fuel Warning Light . . . . . . . . . 98
Prohibited Fuels . . . . . . . . . . . . . . 192
Recommended . . . . . . . . . . . . . . . 192
Top Tier . . . . . . . . . . . . . . . . . . . . . . 191
Full-Size Spare Tire . . . . . . . . . . . . 287
Fuses Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 249
Floor Console Fuse Block . . . . 253
Fuses and Circuit Breakers . . . 249
G
Gauges Engine Coolant Temperature . . . 89
Engine Oil Pressure . . . . . . . . . . . . 88
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Odometer . . . . . . . . . . . . . . . . . . . . . . . 87
Speedometer . . . . . . . . . . . . . . . . . . . 87
Trip Odometer . . . . . . . . . . . . . . . . . . 87
Voltmeter . . . . . . . . . . . . . . . . . . . . . . . 90
Warning Lights andIndicators . . . . . . . . . . . . . . . . . . . . . 85 General Information
Service and Maintenance . . . . . 303
Towing . . . . . . . . . . . . . . . . . . . . . . . . 196
Vehicle Care . . . . . . . . . . . . . . . . . . 215
Glass, Enhanced Technology . . . . 24
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . 325
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . 245
Hazard Warning Flashers . . . . . . . 113
Head Restraints . . . . . . . . . . . . . . . . . 27
Headlamps
Aiming . . . . . . . . . . . . . . . . . . . . . . . . 245
Automatic . . . . . . . . . . . . . . . . . . . . . .112
Bulb Replacement . . . . . . . . . . . . 245
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . .112
Flash-to-Pass . . . . . . . . . . . . . . . . . . 111
High-Beam On Light . . . . . . . . . . . . 98
High/Low Beam Changer . . . . . . 111
Heated Mirrors . . . . . . . . . . . . . . . . . . . 22
Heater Engine Coolant . . . . . . . . . . . . . . . 167
Heating . . . . . . . . . . . . . . . . . . . . 144, 146
High-Beam On Light . . . . . . . . . . . . . 98
Hill and Mountain Roads . . . . . . . . 156
Hill Start Assist (HSA) . . . . . . . . . . 177 Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
How to Wear Seat Belts
Properly . . . . . . . . . . . . . . . . . . . . . . . . 34
HVAC . . . . . . . . . . . . . . . . . . . . . . 144, 146
I
Idle System Fast . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Ignition Positions . . . . . . . . . . . . . . . 163
Ignition Transmission Lock Check . . . . . . . . . . . . . . . . . . . . . . . . . 243
Immobilizer . . . . . . . . . . . . . . . . . . . . . . 20
Indicator Vehicle Ahead . . . . . . . . . . . . . . . . . . 96
Infants and Young Children, Restraints . . . . . . . . . . . . . . . . . . . . . . 57
Information Publication Ordering . . . . . . . . . . 330
Infotainment . . . . . . . . . . . . . . . . . . . . 117
Infotainment System . . . . . . . . . . . . 334
Instrument Cluster . . . . . . . . . . . . . . . 86
Instrument Panel Overview . . . . . . . 5
Interior Rearview Mirrors . . . . . . . . . 22
Introduction . . . . . . . . . . . . . . . . . . . . . . . 2
J
Jump Starting - North America . . . . . . . . . . . . . . . . . . . . . . . 288

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
350 Index
Manual Mirrors . . . . . . . . . . . . . . . . . . 21
Manual Mode . . . . . . . . . . . . . . . . . . . 174
Manual Windows . . . . . . . . . . . . . . . . 23
MediaAvoiding Untrusted Devices . . 126
Messages Engine Power . . . . . . . . . . . . . . . . 104
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 104
Vehicle Speed . . . . . . . . . . . . . . . . 104
Mirrors Convex . . . . . . . . . . . . . . . . . . . . . . . . . 21
Folding . . . . . . . . . . . . . . . . . . . . . . . . . 22
Heated . . . . . . . . . . . . . . . . . . . . . . . . . 22
Manual . . . . . . . . . . . . . . . . . . . . . . . . . 21
Manual Rearview . . . . . . . . . . . . . . . 22
Power . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Trailer Tow . . . . . . . . . . . . . . . . . . . . . . 21
Mirrors, Interior Rearview . . . . . . . . 22
Monitor System, Tire Pressure . . . . . . . . . . . . . . . . . . . . . . 264
Multi-band Antenna . . . . . . . . . . . . . 126
N
Navigation
Connected Services . . . . . . . . . . 341
New Vehicle Break-In . . . . . . . . . . . 162
Noise Control System . . . . . . . . . . 241
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . . 87
Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . 154
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . 222
Engine Oil Life System . . . . . . . 224
Engine Oil Pressure Gauge . . . . . 88
Pressure Light . . . . . . . . . . . . . . . . . . 97
Older Children, Restraints . . . . . . . 55
Online Owner Center . . . . . . . . . . . 324
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . 334
OnStar Additional Information . . . . . . . . . . . . . . . . . . . . 337
OnStar Emergency . . . . . . . . . . . . . 336
OnStar Overview . . . . . . . . . . . . . . . 335
OnStar Security . . . . . . . . . . . . . . . . 337
OnStar System . . . . . . . . . . . . . . . . . 136
Operation Infotainment System . . . . . . . . . . 121
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Overheating, Engine . . . . . . . . . . . . 235
Overview . . . . . . . . . . . . . . . . . . 118, 120
Instrument Panel . . . . . . . . . . . . . . . . 5
P
ParkShifting Out of . . . . . . . . . . . . . . . . 170
Park Assist . . . . . . . . . . . . . . . . . . . . . 185
Parking Brake . . . . . . . . . . . . . . . . . . . . . . . . . 177
Brake and P (Park)Mechanism Check . . . . . . . . . . 243
Over Things That Burn . . . . . . . 170
Perchlorate Materials
Requirements, California . . . . . . 216
Personalization Vehicle . . . . . . . . . . . . . . . . . . . . . . . 105
Phone
Bluetooth . . . . . . . . . . . . . . . . . . . . . 136
Power Door Locks . . . . . . . . . . . . . . . . . . . . . 14
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Outlets . . . . . . . . . . . . . . . . . . . . . . . . . 83
Protection, Battery . . . . . . . . . . . . .116
Retained Accessory (RAP) . . . 167
Seat Adjustment . . . . . . . . . . . . . . . . 27
Steering Fluid . . . . . . . . . . . . . . . . . 237
Windows . . . . . . . . . . . . . . . . . . . . . . . 23
Pregnancy, Using Seat Belts . . . . 41
Privacy Vehicle Data Recording . . . . . . . 333

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
352 Index
SeatsAdjustment, Front . . . . . . . . . . . . . . . 27
Head Restraints . . . . . . . . . . . . . . . . 27
Power Adjustment, Front . . . . . . . 27
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Reclining Seatbacks . . . . . . . . . . . . 28
Securing Child Restraints . . . . 70, 72
Security
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
OnStar . . . . . . . . . . . . . . . . . . . . . . . 337
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . 19
Vehicle Alarm . . . . . . . . . . . . . . . . . . . 19
Service . . . . . . . . . . . . . . . . . . . . . . . . . 149 Accessories andModifications . . . . . . . . . . . . . . . . 216
Climate Control System . . . . . . . 144
Doing Your Own Work . . . . . . . . 216
Maintenance Records . . . . . . . . 316
Maintenance, General
Information . . . . . . . . . . . . . . . . . . 303
Parts Identification . . . . . . . . . . . . 317
Scheduling Appointments . . . . . 327
Services Special Application . . . . . . . . . . . 310
Servicing the Airbag . . . . . . . . . . . . . 53
Shift Lock Control Function
Check, Automatic
Transmission . . . . . . . . . . . . . . . . . . 243 Shifting
Into Park . . . . . . . . . . . . . . . . . . . . . . 169
Out of Park . . . . . . . . . . . . . . . . . . . 170
Side Blind Zone Alert (SBZA) . . . 188
Side Door . . . . . . . . . . . . . . . . . . . . . . . 16
Sidemarker Bulb Replacement . . . . . . . . . . . . 245
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . 113
Sliding Door . . . . . . . . . . . . . . . . . . . . . 17
Special Application Services . . . . 310
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . . 318
Speedometer . . . . . . . . . . . . . . . . . . . . 87
StabiliTrak OFF Light . . . . . . . . . . . . . . . . . . . . . . . 96
Start Assist, Hill . . . . . . . . . . . . . . . . . 177
Start Vehicle, Remote . . . . . . . . . . . 12
Starter Switch Check . . . . . . . . . . . 242
Starting the Engine . . . . . . . . . . . . . 165
Steering . . . . . . . . . . . . . . . . . . . . . . . . 153 Fluid, Power . . . . . . . . . . . . . . . . . . 237
Wheel Adjustment . . . . . . . . . . . . . . 79
Wheel Controls . . . . . . . . . . . . . . . . . 79
Storage Areas
Front . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Storage Compartments . . . . . . . . . . 76
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 158 Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 25
Swing-out Windows . . . . . . . . . . . . . . 24
Switches
Airbag On-Off . . . . . . . . . . . . . . . . . . . 50
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Forward Collision
Alert (FCA) . . . . . . . . . . . . . . . . . . 186
Infotainment . . . . . . . . . . . . . 117, 334
Noise Control . . . . . . . . . . . . . . . . . 241
Systems
Driver Assistance . . . . . . . . . . . . . 182
T
Taillamps . . . . . . . . . . . . . . . . . . . . . . . 246
Text Telephone (TTY) Users . . . . 324
Theft-Deterrent Systems . . . . . . . . . 20Immobilizer . . . . . . . . . . . . . . . . . . . . . 20
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255 All-Season . . . . . . . . . . . . . . . . . . . . 256
Buying New Tires . . . . . . . . . . . . . 271
Chains . . . . . . . . . . . . . . . . . . . . . . . . 275
Changing . . . . . . . . . . . . . . . . . . . . . 278
Designations . . . . . . . . . . . . . . . . . 259
Different Size . . . . . . . . . . . . . . . . . 272
Dual Rotation . . . . . . . . . . . . . . . . . 270
Full-Size Spare . . . . . . . . . . . . . . . 287