power steering CHEVROLET EXPRESS 2020 Get To Know Guide

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
6 Introduction
1.Air Vents 0149.
2. Driver Information Center (DIC) Buttons (Out of View). See
Driver Information Center (DIC)
099.
3. Turn Signal Lever. See Turn
and Lane-Change Signals
0 113.
Windshield Wiper/Washer 080.
4. Horn 080.
5. Hazard Warning Flashers
0113.
6. Instrument Cluster 086.
7. Shift Lever. See Automatic
Transmission 0171.
Manual Mode 0174 (If
Equipped).
8. Climate Control Systems
0144.
9. Infotainment 0117.
10. Power Outlets 083.
11. USB Port (If Equipped). See Auxiliary Devices 0131. 12. Power Outlet 110/120 Volt
Alternating Current. See Power
Outlets 083.
13. Rear Heating System 0146 (If
Equipped).
Lane Departure Warning
(LDW) 0190 (If Equipped).
Forward Collision Alert (FCA)
System 0186 (If Equipped).
14. Passenger Airbag On-Off Switch (If Equipped). See
Airbag On-Off Switch 050.
15. Traction Control/Electronic
Stability Control 0178.
16. Tow/Haul Mode Button (If Equipped). See Tow/Haul
Mode 0175.
17. Steering Wheel Controls 079
(If Equipped).
18. Steering Wheel Adjustment
079 (Out of View), (If
Equipped).
19. Parking Brake Release. See Parking Brake 0177.
20. Cruise Control 0180 (If
Equipped). Fast Idle System
0166 (If
Equipped).
21. Parking Brake 0177.
22. Data Link Connector (DLC) (Out of View). See Malfunction
Indicator Lamp (Check Engine
Light) 093.
23. Instrument Panel Illumination
Control 0114.
Dome Lamp Override. See
Dome Lamps 0114.
24. Exterior Lamp Controls 0110.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
8 Keys, Doors, and Windows
{Warning
If the key is unintentionally
rotated while the vehicle is
running, the ignition could be
moved out of the RUN position.
This could be caused by heavy
items hanging from the key ring,
or by large or long items attached
to the key ring that could be
contacted by the driver or
steering wheel. If the ignition
moves out of the RUN position,
the engine will shut off, braking
and steering power assist may be(Continued)
Warning (Continued)
impacted, and airbags may not
deploy. To reduce the risk of
unintentional rotation of the
ignition key, do not change the
way the ignition key and Remote
Keyless Entry (RKE) transmitter,
if equipped, are connected to the
provided key rings.
The ignition key and key rings, and
RKE transmitter, if equipped, are
designed to work together as a
system to reduce the risk of
unintentionally moving the key out
of the RUN position. The ignition
key has a small hole to allow
attachment of the provided key ring.
It is important that any replacement
ignition keys have a small hole. See
your dealer if a replacement key is
required.
The combination and size of the
rings that came with your keys were
specifically selected for your
vehicle. The rings are connected to
the key like two links of a chain to reduce the risk of unintentionally
moving the key out of the RUN
position. Do not add any additional
items to the ring attached to the
ignition key. Attach additional items
only to the second ring, and limit
added items to a few essential keys
or small, light items no larger than
an RKE transmitter.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
Seats and Restraints 49
How Does an Airbag
Restrain?
In moderate to severe frontal or
near frontal collisions, even belted
occupants can contact the steering
wheel or the instrument panel. In
moderate to severe side collisions,
even belted occupants can contact
the inside of the vehicle.
Airbags supplement the protection
provided by seat belts by
distributing the force of the impact
more evenly over the
occupant's body.
Rollover capable roof-rail airbags
are designed to help contain the
head and chest of occupants in the
outboard seating positions in the
first, second, and third rows,
if equipped. The rollover capable
roof-rail airbags are designed to
help reduce the risk of full or partial
ejection in rollover events, although
no system can prevent all such
ejections.
But airbags would not help in many
types of collisions, primarily
because the occupant's motion isnot toward those airbags. See
When Should an Airbag Inflate?
0
48.
Airbags should never be regarded
as anything more than a supplement
to seat belts.
What Will You See after
an Airbag Inflates?
After frontal and seat-mounted side
impact airbags (if equipped) inflate,
they quickly deflate, so quickly that
some people may not even realize
the airbags inflated. Roof-rail
airbags (if equipped) may still be at
least partially inflated for some time
after they inflate. Some components
of the airbag module may be hot for
several minutes. For location of the
airbags, see Where Are the
Airbags? 046.
The parts of the airbag that come
into contact with you may be warm,
but not too hot to touch. There may
be some smoke and dust coming
from the vents in the deflated
airbags. Airbag inflation does not
prevent the driver from seeing out of the windshield or being able to steer
the vehicle, nor does it prevent
people from leaving the vehicle.
{Warning
When an airbag inflates, there
may be dust in the air. This dust
could cause breathing problems
for people with a history of
asthma or other breathing trouble.
To avoid this, everyone in the
vehicle should get out as soon as
it is safe to do so. If you have
breathing problems but cannot
get out of the vehicle after an
airbag inflates, then get fresh air
by opening a window or a door.
If you experience breathing
problems following an airbag
deployment, you should seek
medical attention.
The vehicle has a feature that may
automatically unlock the doors
(if equipped with power door locks),
turn on the interior lamps and
hazard warning flashers, and shut
off the fuel system after the airbags

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
78 Instruments and Controls
Instruments and
Controls
Controls
Steering Wheel Adjustment . . . . 79
Steering Wheel Controls . . . . . . . 79
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Windshield Wiper/Washer . . . . . . 80
Compass . . . . . . . . . . . . . . . . . . . . . . 81
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Power Outlets . . . . . . . . . . . . . . . . . 83
Cigarette Lighter . . . . . . . . . . . . . . . 84
Ashtrays . . . . . . . . . . . . . . . . . . . . . . . 85
Warning Lights, Gauges, and
Indicators
Warning Lights, Gauges, andIndicators . . . . . . . . . . . . . . . . . . . . 85
Instrument Cluster . . . . . . . . . . . . . 86
Speedometer . . . . . . . . . . . . . . . . . . 87
Odometer . . . . . . . . . . . . . . . . . . . . . . 87
Trip Odometer . . . . . . . . . . . . . . . . . 87
Fuel Gauge . . . . . . . . . . . . . . . . . . . . 87
Engine Oil Pressure Gauge . . . . 88
Engine Coolant Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . . . 89
Voltmeter Gauge . . . . . . . . . . . . . . . 90
Seat Belt Reminders . . . . . . . . . . . 90 Airbag Readiness Light . . . . . . . . 90
Airbag On-Off Light . . . . . . . . . . . . 91
Charging System Light . . . . . . . . . 92
Malfunction Indicator Lamp
(Check Engine Light) . . . . . . . . . 93
Brake System Warning Light . . . 94
Antilock Brake System (ABS) Warning Light . . . . . . . . . . . . . . . . 95
Tow/Haul Mode Light . . . . . . . . . . 96
Lane Departure Warning (LDW) Light . . . . . . . . . . . . . . . . . . . . . . . . . 96
Vehicle Ahead Indicator . . . . . . . . 96
StabiliTrak OFF Light . . . . . . . . . . 96
Traction Control System (TCS)/ StabiliTrak Light . . . . . . . . . . . . . . 97
Tire Pressure Light . . . . . . . . . . . . 97
Engine Oil Pressure Light . . . . . . 97
Low Fuel Warning Light . . . . . . . . 98
Security Light . . . . . . . . . . . . . . . . . . 98
High-Beam On Light . . . . . . . . . . . 98
Cruise Control Light . . . . . . . . . . . 99
Information Displays
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . 99
Vehicle Messages
Vehicle Messages . . . . . . . . . . . . 104
Engine Power Messages . . . . . 104
Vehicle Speed Messages . . . . . 104
Vehicle Personalization
Vehicle Personalization . . . . . . . 105

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
104 Instruments and Controls
Vehicle Messages
Messages displayed on the DIC
indicate the status of the vehicle or
some action that may be needed to
correct a condition. Multiple
messages may appear one after
another.
The messages that do not require
immediate action can be
acknowledged and cleared by
pressing
V. The messages that
require immediate action cannot be
cleared until that action is
performed.
All messages should be taken
seriously; clearing the message
does not correct the problem.
If a SERVICE message appears,
see your dealer.
Follow the instructions given in the
messages. The system displays
messages regarding the following
topics:
. Service Messages
. Fluid Levels
. Vehicle Security .
Brakes
. Steering
. Ride Control Systems
. Driver Assistance Systems
. Cruise Control
. Lighting and Bulb Replacement
. Wiper/Washer Systems
. Doors and Windows
. Seat Belts
. Airbag Systems
. Engine and Transmission
. Tire Pressure
. Battery
Engine Power Messages
ENGINE POWER IS REDUCED
This message displays when the
vehicle’s propulsion power is
reduced. A reduction in propulsion
power can affect the vehicle's ability
to accelerate. If this message is on,
but there is no observed reduction
in performance, proceed to your
destination. The performance may be reduced the next time the vehicle
is driven. The vehicle may be driven
while this message is on, but
maximum acceleration and speed
may be reduced. Anytime this
message stays on, or displays
repeatedly, the vehicle should be
taken to your dealer for service as
soon as possible.
Under certain operating conditions
propulsion will be disabled. Try
restarting after the vehicle has been
off for 30 seconds.
Vehicle Speed Messages
SPEED LIMITED TO XXX KM/
H (MPH)
This message shows that the
vehicle speed has been limited to
the speed displayed. The limited
speed is a protection for various
propulsion and vehicle systems,
such as lubrication, thermal,
suspension, or tires.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
110 Lighting
Lighting
Exterior Lighting
Exterior Lamp Controls . . . . . . . 110
Exterior Lamps OffReminder . . . . . . . . . . . . . . . . . . . . 111
Headlamp High/Low-Beam Changer . . . . . . . . . . . . . . . . . . . . . 111
Flash-to-Pass . . . . . . . . . . . . . . . . . 111
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . 112
Automatic Headlamp System . . . . . . . . . . . . . . . . . . . . . . 112
Hazard Warning Flashers . . . . . 113
Turn and Lane-Change Signals . . . . . . . . . . . . . . . . . . . . . . 113
Interior Lighting
Instrument Panel IlluminationControl . . . . . . . . . . . . . . . . . . . . . . 114
Dome Lamps . . . . . . . . . . . . . . . . . 114
Reading Lamps . . . . . . . . . . . . . . . 115
Lighting Features
Entry Lighting . . . . . . . . . . . . . . . . . 115
Entry/Exit Lighting . . . . . . . . . . . . 115
Exit Lighting . . . . . . . . . . . . . . . . . . 115
Battery Load Management . . . . 115
Battery Power Protection . . . . . 116 Exterior Lighting Battery
Saver . . . . . . . . . . . . . . . . . . . . . . . 116
Exterior Lighting
Exterior Lamp Controls
The exterior lamp control is on the
instrument panel to the left of the
steering wheel.
There are four positions:
O: Briefly turn the control to this
position to turn the automatic
headlamps and Daytime Running
Lamps (DRL) off or back on.
For vehicles first sold in Canada,
the off position only works for
vehicles that are shifted into the
P (Park) position.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
Infotainment System 117
Infotainment
System
Introduction
Infotainment . . . . . . . . . . . . . . . . . . 117
Theft-Deterrent Feature . . . . . . . 118
Overview (AM-FM Radio) . . . . . 118
Overview (Radio withCD/MP3) . . . . . . . . . . . . . . . . . . . . 120
Operation . . . . . . . . . . . . . . . . . . . . . 121
Radio
AM-FM Radio . . . . . . . . . . . . . . . . 123
Satellite Radio . . . . . . . . . . . . . . . . 124
Radio Reception . . . . . . . . . . . . . . 125
Multi-Band Antenna . . . . . . . . . . 126
Audio Players
Avoiding Untrusted Media Devices . . . . . . . . . . . . . . . . . . . . . 126
CD Player . . . . . . . . . . . . . . . . . . . . 126
Auxiliary Devices . . . . . . . . . . . . . 131
OnStar System
OnStar System . . . . . . . . . . . . . . . 136
Phone
Bluetooth . . . . . . . . . . . . . . . . . . . . . 136
Introduction
Infotainment
Base radio information is included in
this manual. See the infotainment
manual for information on other
available infotainment systems.
Read the following pages to
become familiar with the features.
{Warning
Taking your eyes off the road for
too long or too often while using
any infotainment feature can
cause a crash. You or others
could be injured or killed. Do not
give extended attention to
infotainment tasks while driving.
Limit your glances at the vehicle
displays and focus your attention
on driving. Use voice commands
whenever possible.
The infotainment system has built-in
features intended to help avoid
distraction by disabling some functions when driving. These
functions may gray out when they
are unavailable. Many infotainment
features are also available through
the instrument cluster and steering
wheel controls.
Before driving:
.
Become familiar with the
operation, center stack controls,
and infotainment display
controls.
. Set up the audio by presetting
favorite stations, setting the
tone, and adjusting the
speakers.
. Set up phone numbers in
advance so they can be called
easily by pressing a single
control or by using a single voice
command if equipped with
Bluetooth phone capability.
See Defensive Driving 0152.
To play the infotainment system with
the ignition off, see Retained
Accessory Power (RAP) 0167.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
Infotainment System 125
and steering wheel controls,
if equipped. SeeDefensive Driving
0 152.
FAV : If equipped with a FAV button,
a maximum of 36 stations can be
programmed as favorites using the
six softkeys below the radio station
frequency tabs and by using the
radio favorites page button (FAV
button). Press FAV to go through up
to six pages of favorites, each
having six favorite stations available
per page. Each page of favorites
can contain any combination of AM,
FM, or SXM stations.
The balance/fade and tone settings
that were previously adjusted are
stored with the favorite stations.
To store a station as a favorite:
1. Tune to the desired radio station.
2. Press FAV to display the page where the station is to be
stored. 3. Press and hold one of the
six softkeys until a beep
sounds. When that softkey is
pressed and released, the
station that was set returns.
4. Repeat the steps for each softkey radio station to be
stored as a favorite.
The number of favorites pages can
be set up using the MENU button.
To set up the number of favorites
pages: 1. Press MENU to display the radio setup menu.
2. Press the softkey below the FAV 1-6 tab.
3. Select the desired number of favorites pages by pressing the
softkey below the displayed
page numbers.
4. Press FAV, or let the menu time out, to return to the original
main radio screen showing the
radio station frequency tabs
and to begin the process of
programming favorites for the
chosen number of numbered
pages.Radio Reception
Frequency interference and static
can occur during normal radio
reception if items such as cell phone
chargers, vehicle convenience
accessories, and external electronic
devices are plugged into the
accessory power outlet. If there is
interference or static, unplug the
item from the accessory power
outlet.
AM
The range for most AM stations is
greater than for FM, especially at
night. The longer range can cause
station frequencies to interfere with
each other. For better radio
reception, most AM radio stations
boost the power levels during the
day, and then reduce these levels
during the night. Static can also
occur when things like storms and
power lines interfere with radio
reception. When this happens, try
reducing the treble on the radio.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
150 Driving and Operating
Driving and
Operating
Driving Information
Driving for Better FuelEconomy . . . . . . . . . . . . . . . . . . . . 151
Distracted Driving . . . . . . . . . . . . 151
Defensive Driving . . . . . . . . . . . . . 152
Drunk Driving . . . . . . . . . . . . . . . . . 152
Control of a Vehicle . . . . . . . . . . . 153
Braking . . . . . . . . . . . . . . . . . . . . . . . 153
Steering . . . . . . . . . . . . . . . . . . . . . . 153
Off-Road Recovery . . . . . . . . . . . 154
Loss of Control . . . . . . . . . . . . . . . 154
Driving on Wet Roads . . . . . . . . 155
Hill and Mountain Roads . . . . . 156
Winter Driving . . . . . . . . . . . . . . . . 156
If the Vehicle Is Stuck . . . . . . . . 158
Vehicle Load Limits . . . . . . . . . . . 158
Starting and Operating
New Vehicle Break-In . . . . . . . . . 162
Ignition Positions . . . . . . . . . . . . . 163
Starting the Engine . . . . . . . . . . . 165
Fast Idle System . . . . . . . . . . . . . 166
Retained Accessory Power (RAP) . . . . . . . . . . . . . . . . 167
Engine Coolant Heater . . . . . . . 167 Shifting Into Park . . . . . . . . . . . . . 169
Shifting out of Park . . . . . . . . . . . 170
Parking over Things
That Burn . . . . . . . . . . . . . . . . . . . 170
Engine Exhaust
Engine Exhaust . . . . . . . . . . . . . . 170
Running the Vehicle WhileParked . . . . . . . . . . . . . . . . . . . . . . 171
Automatic Transmission
Automatic Transmission . . . . . . 171
Manual Mode . . . . . . . . . . . . . . . . . 174
Tow/Haul Mode . . . . . . . . . . . . . . . 175
Brakes
Antilock BrakeSystem (ABS) . . . . . . . . . . . . . . . 176
Parking Brake . . . . . . . . . . . . . . . . 177
Brake Assist . . . . . . . . . . . . . . . . . . 177
Hill Start Assist (HSA) . . . . . . . . 177
Ride Control Systems
Traction Control/Electronic Stability Control . . . . . . . . . . . . . 178
Locking Rear Axle . . . . . . . . . . . . 180
Cruise Control
Cruise Control . . . . . . . . . . . . . . . . 180
Driver Assistance Systems
Driver Assistance Systems . . . 182 Rear Vision Camera (RVC) . . . 184
Park Assist . . . . . . . . . . . . . . . . . . . 185
Forward Collision Alert (FCA)
System . . . . . . . . . . . . . . . . . . . . . . 186
Side Blind Zone
Alert (SBZA) . . . . . . . . . . . . . . . . 188
Lane Departure Warning (LDW) . . . . . . . . . . . . . 190
Fuel
Top Tier Fuel . . . . . . . . . . . . . . . . . 191
Recommended Fuel . . . . . . . . . . 192
Prohibited Fuels . . . . . . . . . . . . . . 192
Fuels in Foreign Countries . . . 192
Fuel Additives . . . . . . . . . . . . . . . . 192
E85 or FlexFuel . . . . . . . . . . . . . . 193
Filling the Tank . . . . . . . . . . . . . . . 194
Filling a Portable FuelContainer . . . . . . . . . . . . . . . . . . . 195
Trailer Towing
General TowingInformation . . . . . . . . . . . . . . . . . . 196
Driving Characteristics and Towing Tips . . . . . . . . . . . . . . . . . 196
Trailer Towing . . . . . . . . . . . . . . . . 201
Towing Equipment . . . . . . . . . . . . 208
Trailer Sway Control (TSC) . . . 211

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Driving and Operating 153
Control of a Vehicle
Braking, steering, and accelerating
are important factors in helping to
control a vehicle while driving.
Braking
Braking action involves perception
time and reaction time. Deciding to
push the brake pedal is perception
time. Actually doing it is
reaction time.
Average driver reaction time is
about three-quarters of a second. In
that time, a vehicle moving at
100 km/h (60 mph) travels 20 m
(66 ft), which could be a lot of
distance in an emergency.
Helpful braking tips to keep in mind
include:
.Keep enough distance between
you and the vehicle in front
of you.
. Avoid needless heavy braking.
. Keep pace with traffic. If the engine ever stops while the
vehicle is being driven, brake
normally but do not pump the
brakes. Doing so could make the
pedal harder to push down. If the
engine stops, there will be some
power brake assist but it will be
used when the brake is applied.
Once the power assist is used up, it
can take longer to stop and the
brake pedal will be harder to push.
Steering
Caution
To avoid damage to the steering
system, do not drive over curbs,
parking barriers, or similar objects
at speeds greater than 3 km/h
(1 mph). Use care when driving
over other objects such as lane
dividers and speed bumps.
Damage caused by misuse of the
vehicle is not covered by the
vehicle warranty.
Hydraulic Power Steering
Your vehicle has hydraulic power
steering. It may require
maintenance. See
Power Steering
Fluid 0237.
If power steering assist is lost
because the engine stops or
because of a system malfunction,
the vehicle can be steered but may
require increased effort. See your
dealer if there is a problem.