ECU CHEVROLET EXPRESS CARGO 2021 Service Manual

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14583525) - 2021 - CRC - 12/9/20
222 Vehicle Care
“Removing the Flat Tire and Installing
the Spare Tire”underTire Changing
0 229 and “Wheel Nut Torque” under
Capacities and Specifications 0261 and
“Removing the Flat Tire and Installing
the Spare Tire” underTire Changing
0 229.
The outer tire on a dual wheel setup
generally wears faster than the inner
tire. Tires last longer and wear more
evenly if they are rotated. See Tire
Inspection 0221 and
Tire Rotation 0221. Also see
Maintenance Schedule 0251.
If the full-size spare tire is part of the
tire rotation, make sure the tire rotated
into the spare position is stored
securely. Push, pull, and then try to
rotate or turn the tire. If it moves, use
the wheel wrench/hoist shaft to tighten
the cable. See Tire Changing0229.
Use this rotation pattern when rotating
the tires if the vehicle has dual rear
wheels.
When installing dual wheels, check that
the vent holes in the inner and outer
wheels on each side are lined up.
Adjust the front and rear tires to the
recommended inflation pressure on the
Tire and Loading Information label after
the tires have been rotated. See Tire
Pressure 0217 and
Vehicle Load Limits 0132.
Reset the Tire Pressure Monitor System.
See Tire Pressure Monitor Operation
0 218. Check that all wheel nuts are properly
tightened. See
“Wheel Nut Torque”
under Capacities and Specifications
0 261, and “Removing the Flat Tire and
Installing the Spare Tire” underTire
Changing 0229.
{Warning
Rust or dirt on a wheel, or on the
parts to which it is fastened, can
cause wheel nuts to become loose
over time. The wheel could come off
and cause a crash. When changing a
wheel, remove any rust or dirt from
places where the wheel attaches to
the vehicle. In an emergency, a cloth
or paper towel can be used; however,
use a scraper or wire brush later to
remove all rust or dirt.
Lightly coat the inner diameter of the
wheel hub opening with wheel bearing
grease after a wheel change or tire
rotation to prevent corrosion or rust
build-up.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14583525) - 2021 - CRC - 12/9/20
Vehicle Care 227
{Warning
Using the wrong replacement wheels,
wheel bolts, or wheel nuts can be
dangerous. It could affect the braking and
handling of the vehicle. Tires can lose air,
and cause loss of control, causing a crash.
Always use the correct wheel, wheel
bolts, and wheel nuts for replacement.
Caution
The wrong wheel can also cause
problems with bearing life, brake cooling,
speedometer or odometer calibration,
headlamp aim, bumper height, vehicle
ground clearance, and tire or tire chain
clearance to the body and chassis.
Used Replacement Wheels
{Warning
Replacing a wheel with a used one is
dangerous. How it has been used or how
far it has been driven may be unknown.
It could fail suddenly and cause a crash.
When replacing wheels, use a new GM
original equipment wheel.
Tire Chains
{Warning
Tire chains or other traction devices used
on a vehicle without the proper amount
of clearance can cause damage to the
brakes, suspension, or other vehicle parts.
Use tire chains or traction devices only if
the equipment manufacturer recommends
them for the vehicle tire size combination
and road conditions. Follow the
equipment manfacturer’s instructions. The
area damaged by the tire chains could
cause you to lose control of the vehicle
and you or others may be injured in a
crash. To help avoid damage to the
vehicle, drive slowly, readjust, or remove
the device if it is contacting the vehicle.
Do not spin the vehicle's tires.
Caution
Use tire chains only where legal and only
when necessary. Use chains that are the
proper size for the tires. Install them on
the tires of the rear axle. Do not use
chains on the tires of the front axle.
(Continued)
Caution (Continued)
Tighten them as tightly as possible with
the ends securely fastened. Drive slowly
and follow the chain manufacturer's
instructions. If the chains contact the
vehicle, stop and retighten them. If the
contact continues, slow down until it
stops. Driving too fast or spinning the
wheels with chains on will damage the
vehicle.
For Cutaway models with LT245/75R16 or
LT225/75R16 size single or dual rear tires, use
Low Profile Z-Chain or SAE Class S cables.
For Cargo or Passenger models with
LT225/75R16 or LT245/75R16 size tires, use
Low Profile Z-Chain cables. SAE Class S chains
are not recommended.
If the vehicle has dual rear tires, do not use
individual tire chains. Use tire chains that fit
across both dual tires.
If a Tire Goes Flat
It is unusual for a tire to blow out while
driving, especially if the tires are maintained
properly. See Tires0212. If air goes out of a
tire, it is much more likely to leak out

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14583525) - 2021 - CRC - 12/9/20
Vehicle Care 229
1. Wheel Block (If Equipped)
2. Flat Tire
The following information explains how to
repair or change a tire.
Tire Changing
Removing the Spare Tire and Tools
Equipment needed for a cargo van or a
passenger van is in the passenger side rear
corner of the vehicle.
Remove the retaining wing bolt and lift it
off of the mounting bracket.
Equipment needed for a 15-passenger seating
arrangement is secured on the rear floor on
the passenger side of the vehicle.Remove the retaining wing bolt and lift it
out of the mounting bracket to access the
equipment.
The tools you will be using include:

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14583525) - 2021 - CRC - 12/9/20
Vehicle Care 235
Storing a Flat or Spare Tire and Tools
{Warning
Storing a jack, a tire, or other equipment
in the passenger compartment of the
vehicle could cause injury. In a sudden
stop or collision, loose equipment could
strike someone. Store all these in the
proper place.
{Warning
Failure to follow these tire storage
instructions carefully could result in
personal injury or property damage if the
hoist cable fails or if the tire comes loose.
Make sure the tire is stored securely
before driving.
Caution
The tire hoist can be damaged if there is
no tension on the cable when using it. To
have the necessary tension, the spare or
road tire and wheel assembly must be
installed on the tire hoist to use it.
{Warning
An improperly stored spare tire could
come loose and cause a crash. To avoid
personal injury or property damage,
always store the spare tire when the
vehicle is parked on a level surface.
Store the tire under the rear of the vehicle
in the spare tire carrier.
1. Spare Tire
2. Tire/Wheel Retainer
3. Hoist Cable
4. Hoist Assembly
5. Hoist Shaft 6. Hoist Handle and Extension(s)
7. Wheel Wrench
1. Put the tire on the ground at the rear of
the vehicle with the valve stem pointed
down, and to the rear.
2. Pull the cable and spring through the center of the wheel. Tilt the wheel
retainer plate down and through the
center wheel.
Make sure the retainer is fully seated
across the underside of the wheel.
3. Assemble the wheel wrench (7) to thehoist handle and the extension(s) (6).
4. Open the passenger side rear door.
Caution
Use of an air wrench or other power
tools with the hoist mechanism is not
recommended and could damage the
system. Use only the tools supplied with
the hoist mechanism.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14583525) - 2021 - CRC - 12/9/20
236 Vehicle Care
5. Insert the chisel end of the hoist handle,on an angle, through the hole in the rear
floor panel above the bumper and onto
the hoist shaft.
Do not use the chiseled end of the wheel
wrench.
6. Raise the tire part way upward. Make sure the retainer is seated in the wheel
opening.
7. Raise the tire fully against the underside of the vehicle by turning the wheel
wrench clockwise until you hear two
clicks or feel it skip twice. You cannot
overtighten the cable.8. Make sure the tire is stored securely.Push, pull (1), and then try to turn (2) the
tire. If the tire moves, use the wheel
wrench to tighten the cable.
Two clicks mean the tire is up all
the way.
Repeat this tightness check procedure
when checking the spare tire pressure
according to the scheduled maintenance
information or any time the spare tire is
handled due to service of other
components.
Correctly Stored
Incorrectly Stored
9. Return the jacking equipment to the proper location. Secure the items and
replace the jack cover.
Full-Size Spare Tire
If this vehicle came with a full-size spare
tire, it was fully inflated when new,
however, it can lose air over time. Check the
inflation pressure regularly. See Tire Pressure
0 217 and
Vehicle Load Limits 0132. For instructions on
how to remove, install, or store a spare tire,
see Tire Changing 0229.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14583525) - 2021 - CRC - 12/9/20
240 Vehicle Care
Towing the Vehicle
Caution
Incorrectly towing a disabled vehicle may
cause damage. The damage would not be
covered by the vehicle warranty. Do not
lash or hook to suspension components.
Use the proper straps around the tires to
secure the vehicle. Do not drag a locked
wheel/tire. Use tire skates or dollies
under any locked wheel/tire while
loading the vehicle. Do not use a sling
type lift to tow the vehicle. This could
damage the vehicle.
Caution
Improper use of the tow eye can damage
the vehicle. If equipped, use the tow eye
to load a disabled vehicle onto a flatbed
tow truck from a flat road surface, or to
move the vehicle a short distance. Use
caution and low speeds. The transmission
must be in (N) Neutral when moving the
vehicle.GM recommends a flatbed tow truck to
transport a disabled vehicle. Use ramps to
help reduce approach angles, if necessary.
A towed vehicle should have its drive wheels
off the ground. Contact Roadside Assistance
or a professional towing service if the
disabled vehicle must be towed.
Front Attachment Points
The vehicle is equipped with specific
attachment points to be used to pull the
vehicle onto a flatbed car carrier from a flat
road surface. Do not use these attachment
points to pull the vehicle from snow, mud
or sand.
Recreational Vehicle Towing
Recreational vehicle towing means towing
the vehicle behind another vehicle, such as
behind a motor home. The two most
common types of recreational vehicle
towing are known as dinghy towing and
dolly towing. Dinghy towing is towing the
vehicle with all four wheels on the ground.
Dolly towing is towing the vehicle with two
wheels on the ground and two wheels up
on a device known as a dolly.
Here are some important things to consider
before recreational vehicle towing:
.Before towing the vehicle, become
familiar with the local laws that apply to
recreational vehicle towing. These laws
may vary by region.
.What is the towing capacity of the
towing vehicle? Be sure to read the tow
vehicle manufacturer's recommendations.
.What is the distance that will be
traveled? Some vehicles have restrictions
on how far and how long they can tow.
.Is the proper towing equipment going to
be used? See your dealer or trailering
professional for additional advice and
equipment recommendations.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Customer Information 265
Customer Information
Customer Information
Customer Satisfaction Procedure . . . . . . 265
Customer Assistance Offices . . . . . . . . . . . 267
Customer Assistance for Text Telephone(TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . 267
Online Owner Center . . . . . . . . . . . . . . . . . . 267
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
Roadside Assistance Program . . . . . . . . . . 268
Scheduling Service Appointments . . . . . . 270
Courtesy Transportation Program . . . . . 270
Collision Damage Repair . . . . . . . . . . . . . . . 271
Publication Ordering Information . . . . . . 273
Radio Frequency Statement . . . . . . . . . . . 273
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . . . . . . . . . . . . . . 273
Reporting Safety Defects to the Canadian Government . . . . . . . . . . . . . . . 274
Reporting Safety Defects to General Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274
Vehicle Data Recording and Privacy
Vehicle Data Recording and Privacy . . . 274
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . . 275
Event Data Recorders . . . . . . . . . . . . . . . . . . 275
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
Infotainment System . . . . . . . . . . . . . . . . . . 276Customer Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Chevrolet. Normally,
any concerns with the sales transaction or
the operation of the vehicle will be resolved
by your dealer's sales or service
departments. Sometimes, however, despite
the best intentions of all concerned,
misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern with a
member of dealership management.
Normally, concerns can be quickly resolved
at that level. If the matter has already been
reviewed with the sales, service, or parts
manager, contact the owner of your
dealership or the general manager.
STEP TWO : If after contacting a member of
dealership management, it appears your
concern cannot be resolved by your
dealership without further help, in the U.S.,
call the Chevrolet Customer Assistance
Center at 1-800-222-1020. In Canada, call
General Motors of Canada Customer Care
Centre at 1-800-263-3777 (English),
or 1-800-263-7854 (French).

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Customer Information 269
In the U.S., anyone driving the vehicle is
covered. In Canada, a person driving the
vehicle without permission from the owner
is not covered.
Roadside Assistance is not a part of the New
Vehicle Limited Warranty. General Motors
North America and Chevrolet reserve the
right to make any changes or discontinue
the Roadside Assistance program at any
time without notification.
General Motors North America and Chevrolet
reserve the right to limit services or
payment to an owner or driver if they
decide the claims are made too often, or the
same type of claim is made many times.
Services Provided
.Emergency Fuel Delivery:Delivery of
enough fuel for the vehicle to get to the
nearest service station.
.Lock-Out Service: Service to unlock the
vehicle if you are locked out. A remote
unlock may be available if you have
OnStar. For security reasons, the driver
must present identification before this
service is given.
.Emergency Tow from a Public Road or
Highway: Tow to the nearest Chevrolet
dealer for warranty service, or if the vehicle was in a crash and cannot be
driven. Assistance is not given when the
vehicle is stuck in the sand, mud,
or snow.
.Flat Tire Change:
Service to change a flat
tire with the spare tire. The spare tire,
if equipped, must be in good condition
and properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not covered
by the warranty.
.Battery Jump Start: Service to jump start
a dead battery.
.Trip Interruption Benefits and Assistance:
If your trip is interrupted due to a
warranty event, incidental expenses may
be reimbursed within the Powertrain
warranty period. Items considered are
reasonable and customary hotel, meals,
rental car, or a vehicle being delivered
back to the customer, up to 500 miles.
Services Not Included in Roadside
Assistance
.Impound towing caused by violation of
any laws
.Legal fines
.Mounting, dismounting, or changing of
snow tires, chains, or other traction
devices
Service is not provided if a vehicle is in an
area that is not accessible to the service
vehicle or is not a regularly traveled or
maintained public road, which includes ice
and winter roads. Off-road use is not
covered.
Services Specific to Canadian-Purchased
Vehicles
.Fuel Delivery: Reimbursement is up to
7 liters. If available, diesel fuel delivery
may be restricted. Propane and other
fuels are not provided through this
service.
.Lock-Out Service: Vehicle registration is
required.
.Trip Interruption Benefits and Assistance:
Must be over 150 km from where your
trip was started to qualify.
Pre-authorization, original detailed
receipts, and a copy of the repair orders
are required. Once authorization has been
received, the Roadside Assistance advisor
will help to make arrangements and
explain how to receive payment.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Customer Information 275
Cybersecurity
GM collects information about the use of
your vehicle including operational and safety
related information. We collect this
information to provide, evaluate, improve,
and troubleshoot our products and services
and to develop new products and services.
The protection of vehicle electronics systems
and customer data from unauthorized
outside electronic access or control is
important to GM. GM maintains appropriate
security standards, practices, guidelines and
controls aimed at defending the vehicle and
the vehicle service ecosystem against
unauthorized electronic access, detecting
possible malicious activity in related
networks, and responding to suspected
cybersecurity incidents in a timely,
coordinated and effective manner. Security
incidents could impact your safety or
compromise your private data. To minimize
security risks, please do not connect your
vehicle electronic systems to unauthorized
devices or connect your vehicle to any
unknown or untrusted networks (such as
Bluetooth, WIFI or similar technology). In
the event you suspect any security incident
impacting your data or the safe operation of
your vehicle, please stop operating your
vehicle and contact your dealer.
Event Data Recorders
This vehicle is equipped with an event data
recorder (EDR). The main purpose of an EDR
is to record, in certain crash or near
crash-like situations, such as an air bag
deployment or hitting a road obstacle, data
that will assist in understanding how a
vehicle’s systems performed. The EDR is
designed to record data related to vehicle
dynamics and safety systems for a short
period of time, typically 30 seconds or less.
The EDR in this vehicle is designed to record
such data as:
.How various systems in your vehicle were
operating;
.Whether or not the driver and passenger
safety belts were buckled/fastened;
.How far (if at all) the driver was
depressing the accelerator and/or brake
pedal; and,
.How fast the vehicle was traveling.
These data can help provide a better
understanding of the circumstances in which
crashes and injuries occur.
Note
EDR data are recorded by your vehicle only
if a non-trivial crash situation occurs; no
data are recorded by the EDR under normal driving conditions and no personal data
(e.g., name, gender, age, and crash location)
are recorded. However, other parties, such
as law enforcement, could combine the EDR
data with the type of personally identifying
data routinely acquired during a crash
investigation.
To read data recorded by an EDR, special
equipment is required, and access to the
vehicle or the EDR is needed. In addition to
the vehicle manufacturer, other parties, such
as law enforcement, that have the special
equipment, can read the information if they
have access to the vehicle or the EDR.
GM will not access these data or share it
with others except: with the consent of the
vehicle owner or, if the vehicle is leased,
with the consent of the lessee; in response
to an official request by police or similar
government office; as part of GM's defense
of litigation through the discovery process;
or, as required by law. Data that GM collects
or receives may also be used for GM
research needs or may be made available to
others for research purposes, where a need
is shown and the data is not tied to a
specific vehicle or vehicle owner.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14583525) - 2021 - CRC - 12/9/20
OnStar 277
OnStar
OnStar Overview
OnStar Overview . . . . . . . . . . . . . . . . . . . . . . 277
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
OnStar Additional Information
OnStar Additional Information . . . . . . . . . 278
OnStar Overview
=Voice Command Button
QBlue OnStar Button
>Red Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system that can
connect to an OnStar Advisor for Emergency,
Security, Navigation, Connections, and
Diagnostics Services. OnStar services may
require a paid service plan and data plan.
OnStar requires the vehicle battery and
electrical system, cellular service, and GPS
satellite signals to be available and
operating. OnStar acts as a link to existing
emergency service providers. OnStar may
collect information about you and your
vehicle, including location information. See
OnStar User Terms, Privacy Statement, and
Software Terms for more details including
system limitations at www.onstar.com (U.S.)
or www.onstar.ca (Canada). The OnStar system status light is next to
the OnStar buttons. If the status light is:
.Solid Green: System is ready.
.Flashing Green: On a call.
.Red: Indicates a problem.
.Off: System is off. PressQtwice to
speak with an OnStar Advisor.
Press
Qor call 1-888-4ONSTAR
(1-888-466-7827) to speak to an Advisor.
Functionality of the Voice Command button
may vary by vehicle and region.
Press
=to:
.Open the OnStar app on the infotainment
display. See OnStar System 0112 for
information on how to use the
OnStar app.
Or
.Give OnStar Turn-by-Turn Navigation voice
commands.
.Obtain and customize the Wi-Fi hotspot
name or SSID and password, if equipped.
Press
Qto connect to an Advisor to:
.Verify account information or update
contact information.
.Get driving directions.