phone CHEVROLET EXPRESS CARGO VAN 2003 1.G User Guide

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Chevrolet has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate
with Chevrolet by dialing: 1-800-833-CHEV (2438).
(TTY users in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Chevrolet encourages customers to call the toll-free
number for assistance. If a U.S. customer wishes
to write to Chevrolet, the letter should be addressed to
Chevrolet's Customer Assistance Center.
United States ± Customer Assistance
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
1-800-222-1020
1-800-833-2438 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-CHEV-USAž (243-8872)
Fax Number: 313-381-0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022From U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada ± Customer Assistance
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
Overseas ± Customer Assistance
Please contact the local General Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S. Virgin
Islands) ± Customer Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
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GM Mobility Program for Persons
with Disabilities
This program, available to
quali®ed applicants, can
reimburse you up to
$1,000 toward aftermarket
driver or passenger
adaptive equipment you
may require for your
vehicle (hand controls,
wheelchair/scooter
lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The program is available
for a limited period of time from the date of vehicle
purchase/lease. See your dealer for more details or call
the GM Mobility Assistance Center at 1-800-323-9935.
Text telephone (TTY) users, call 1-800-833-9935.
GM of Canada also has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for details. All TTY users
call 1-800-263-3830.
Roadside Assistance Program
To enhance Chevrolet's strong commitment to customer
satisfaction, Chevrolet is excited to announce the
establishment of the Chevrolet Roadside Assistance
Center. As the owner of a 2003 Chevrolet, membership
in Roadside Assistance is free.
Roadside Assistance is available 24 hours a day,
365 days a year, by calling 1-800-CHEV-USA
(243-8872). This toll-free number will provide you
over-the-phone roadside assistance with minor
mechanical problems. If your problem cannot be
resolved over the phone, our advisors have access to a
nationwide network of dealer recommended service
providers. Roadside membership is free; however some
services may incur costs.
Roadside offers two levels of service to the customer,
Basic CareandCourtesy Care:
RoadsideBasic Careprovides:
·Toll-free number, 1-800-CHEV-USA (243-8872),
text telephone (TTY) users, call 1-888-889-2438
·Free towing for warranty repairs
·Basic over-the-phone technical advice
·Available dealer services at reasonable costs
(i.e., wrecker services, locksmith/key service,
glass repair, etc.)
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RoadsideCourtesy Careprovides:
·RoadsideBasic Careservices
(as outlined previously)
Plus:
·FREE Non-Warranty Towing (to the closest dealer
from a legal roadway)
·FREE Locksmith/Key Service (when keys are lost
on the road or locked inside)
·FREE Flat Tire Service (spare installed on the road)
·FREE Jump Start (at home or on the road)
·FREE Fuel Delivery ($5 of fuel delivered
on the road)
Chevrolet offers Courtesy Transportation for customers
needing warranty service. Courtesy Transportation
will be offered in conjunction with the coverage provided
by the Bumper-to-Bumper New Vehicle Limited
Warranty to eligible purchasers of 2003 Chevrolet
passenger cars and light duty trucks. (See your selling
dealer for details.)
Courtesy Careis available to retail and retail lease
customers operating 2003 and newer Chevrolet vehicles
for a period of 3 years/36,000 miles (60 000 km),
whichever occurs ®rst. All
Courtesy Careservices must
be pre-arranged by Chevrolet Roadside or dealer
service management.
Basic CareandCourtesy Careare not part of or
included in the coverage provided by the New Vehicle
Limited Warranty. Chevrolet reserves the right to
modify or discontinue
Basic CareandCourtesy Careat
any time.
The Roadside Assistance Center uses companies that
will provide you with quality and priority service.
When roadside services are required, our advisors will
explain any payment obligations that may be incurred
for utilizing outside services.
For prompt assistance when calling, please have the
following available to give to the advisor;
·Vehicle Identi®cation Number (VIN)
·License plate number
·Vehicle color
·Vehicle location
·Telephone number where you can be reached
·Vehicle mileage
·Description of problem
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
Warranty and Owner Assistance Information book.
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Cleaning the Windshield and Wiper Blades.........5-85
Cleaning Tires................................................5-86
Cleaning Vinyl................................................5-82
Cleaning........................................................5-80
Inside of Your Vehicle..................................5-80
Outside of Your Vehicle................................5-83
Underbody Maintenance...............................5-87
Weatherstrips..............................................5-83
Climate Control System...................................3-19
Rear Air Conditioning and Heating System......3-21
Rear Heating System...................................3-20
Compact Disc Messages.................3-48, 3-59, 3-70
Control of a Vehicle.......................................... 4-5
Coolant.........................................................3-32
Engine Temperature Gage............................3-32
Heater, Engine............................................2-23
Low Warning Light.......................................3-33
Cooling System..............................................5-26
Cruise Control Light........................................3-38
Cruise Control................................................3-10
Current and Past Model Order Forms................7-10
Customer Assistance Information........................ 7-7
Courtesy Transportation.................................. 7-7
Customer Assistance for Text
Telephone (TTY) Users............................... 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Program for Persons with
Disabilities................................................ 7-5
Reporting Safety Defects to General Motors...... 7-9Customer Assistance Information (cont.)
Reporting Safety Defects to the Canadian
Government.............................................. 7-9
Reporting Safety Defects to the United States
Government.............................................. 7-8
Roadside Assistance Program......................... 7-5
Service Publications Ordering Information......... 7-9
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Daytime Running Lamps Indicator Light.............3-38
Daytime Running Lamps..................................3-15
Defensive Driving............................................. 4-2
Defogging and Defrosting.................................3-22
Doing Your Own Service Work........................... 5-3
Dome Lamp Override......................................3-16
Dome Lamps.................................................3-17
Door.............................................................2-13
60/40 Swing-Out Side Door...........................2-13
Cargo Door Relocking.................................... 2-8
Locks.......................................................... 2-7
Power Door Locks......................................... 2-8
Rear Door Security Locks............................... 2-8
Rear Doors.................................................2-14
Sliding Side Door........................................2-11
Driver............................................................1-16
Position, Safety Belt.....................................1-16
Driving On Grades..........................................4-42
Driving on Snow or Ice....................................4-24
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