phone CHEVROLET EXPRESS CARGO VAN 2017 1.G Owner's Manual

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
Customer Information 313
resolved by your dealership withoutfurther help, in the U.S., call theChevrolet Customer AssistanceCenter at 1-800-222-1020. InCanada, call General Motors ofCanada Customer Care Centre at1-800-263-3777 (English),or 1-800-263-7854 (French).
We encourage you to call thetoll-free number in order to give yourinquiry prompt attention. Have thefollowing information available togive the Customer Assistancerepresentative:
.Vehicle IdentificationNumber (VIN). This is availablefrom the vehicle registration ortitle, or the plate at the top left ofthe instrument panel and visiblethrough the windshield.
.Dealership name and location.
.Vehicle delivery date andpresent mileage.
When contacting Chevrolet,remember that your concern willlikely be resolved at a dealer'sfacility. That is why we suggestfollowing Step One first.
STEP THREE—U.S. Owners :Both General Motors and yourdealer are committed to makingsure you are completely satisfiedwith your new vehicle. However,if you continue to remain unsatisfiedafter following the procedureoutlined in Steps One and Two, youcan file with the Better BusinessBureau (BBB) Auto Line®Programto enforce your rights.
The BBB Auto Line Program is anout-of-court program administeredby the Council of Better BusinessBureaus to settle automotivedisputes regarding vehicle repairs orthe interpretation of the New VehicleLimited Warranty. Although you maybe required to resort to this informaldispute resolution program prior tofiling a court action, use of theprogram is free of charge and yourcase will generally be heard within40 days. If you do not agree with thedecision given in your case, youmay reject it and proceed with anyother venue for relief availableto you.
Yo u m a y c o n t a c t t h e B B B A u t o L i n eProgram using the toll-freetelephone number or write them atthe following address:
BBB Auto Line ProgramCouncil of Better Business Bureaus,Inc.3033 Wilson BoulevardSuite 600Arlington, VA 22201
Te l e p h o n e : 1 - 8 0 0 - 9 5 5 - 5 1 0 0http://www.bbb.org/council/programs-services/dispute-handling-and-resolution/bbb-auto-line
This program is available in all50 states and the District ofColumbia. Eligibility is limited byvehicle age, mileage, and otherfactors. General Motors reservesthe right to change eligibilitylimitations and/or discontinue itsparticipation in this program.
STEP THREE—CanadianOwners :In the event that you donot feel your concerns have beenaddressed after following theprocedure outlined in Steps Oneand Two, General Motors of Canada

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
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Te l e p h o n e d e v i c e s ( T T Y s ) )Roadside Assistance:1-800-268-6800
Overseas
Please contact the local GeneralMotors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To a s s i s t c u s t o m e r s w h o a r e d e a f ,hard of hearing, or speech-impairedand who use Text Telephones(TTYs), Chevrolet has TTYequipment available at its CustomerAssistance Center. Any TTY user inthe U.S. can communicate withChevrolet by dialing:1-800-833-2438. TTY users inCanada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.chevrolet.com
The Chevrolet online ownerexperience allows interaction withChevrolet and keeps importantvehicle-specific information in oneplace.
Membership Benefits
E:Download owner manuals andview vehicle-specific how-to videos.
G:View maintenance schedules,alerts, and OnStar VehicleDiagnostic Information. Scheduleservice appointments.
I:View and print dealer-recordedservice records and self-recordedservice records.
D:Select a preferred dealer andview locations, maps, phonenumbers, and hours.
r:Track your vehicle’swarrantyinformation.
J:View active recalls by VehicleIdentification Number (VIN). SeeVehicle Identification Number(VIN)0308.
H:View GM Card, SiriusXMSatellite radio (if equipped), andOnStar account information (ifequipped).
F:Chat with online helprepresentatives.
See my.chevrolet.com to registeryour vehicle.
Chevrolet Owner Centre
(Canada) chevroletowner.ca
Visit the Chevrolet Owner Centre:
.Chat live with online helprepresentatives.
.Locate owner resources such aslease-end, financing, andwarranty information.
.Retrieve your favorite articles,quizzes, tips, and multimediagalleries organized into theFeatured Articles and Auto CareSections.
.Download owner manuals.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
316 Customer Information
.Find theChevrolet-recommendedmaintenance services.
GM Mobility
Reimbursement Program
This program is available toqualified applicants for costreimbursement of eligibleaftermarket adaptive equipmentrequired for the vehicle, such ashand controls or a wheelchair/scooter lift for the vehicle.
For more information on the limitedoffer, visit www.gmmobility.com orcall the GM Mobility AssistanceCenter at 1-800-323-9935. TextTe l e p h o n e ( T T Y ) u s e r s , c a l l1-800-833-9935.
General Motors of Canada also hasaMobilityProgram.Visitwww.gm.caor call 1-800-GM-DRIVE (463-7483)for details. TTY users call1-800-263-3830.
Roadside Assistance
Program
For U.S.-purchased vehicles, call1-800-243-8872. (Text Telephone(TTY): 1-888-889-2438.)
For Canadian-purchased vehicles,call 1-800-268-6800.
Service is available 24 hours a day,365 days a year.
Calling for Assistance
When calling Roadside Assistance,have the following informationready:
.Yo u r n a m e , h o m e a d d r e s s , a n dhome telephone number.
.Te l e p h o n e n u m b e r o f y o u rlocation.
.Location of the vehicle.
.Model, year, color, and licenseplate number of the vehicle.
.Odometer reading, VehicleIdentification Number (VIN), anddelivery date of the vehicle.
.Description of the problem.
Coverage
Services are provided for theduration of the vehicle’spowertrainwarranty.
In the U.S., anyone driving thevehicle is covered. In Canada, aperson driving the vehicle withoutpermission from the owner is notcovered.
Roadside Assistance is not a part ofthe New Vehicle Limited Warranty.General Motors North America andChevrolet reserve the right to makeany changes or discontinue theRoadside Assistance program atany time without notification.
General Motors North America andChevrolet reserve the right to limitservices or payment to an owner ordriver if they decide the claims aremade too often, or the same type ofclaim is made many times.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
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Aftermarket collision parts are alsoavailable. These are made bycompanies other than GM and maynot have been tested for the vehicle.As a result, these parts may fitpoorly, exhibit premature durability/corrosion problems, and may notperform properly in subsequentcollisions. Aftermarket parts are notcovered by the GM New VehicleLimited Warranty, and any vehiclefailure related to such parts is notcovered by that warranty.
Repair Facility
GM also recommends that youchoose a collision repair facility thatmeets your needs before you everneed collision repairs. Your dealermay have a collision repair centerwith GM-trained technicians andstate-of-the-art equipment, or beable to recommend a collision repaircenter that has GM-trainedtechnicians and comparableequipment.
Insuring the Vehicle
Protect your investment in the GMvehicle with comprehensive andcollision insurance coverage. Thereare significant differences in thequality of coverage afforded byvarious insurance policy terms.Many insurance policies providereduced protection to the GMvehicle by limiting compensation fordamage repairs through the use ofaftermarket collision parts. Someinsurance companies will notspecify aftermarket collision parts.When purchasing insurance, werecommend that you ensure that thevehicle will be repaired with GMoriginal equipment collision parts.If such insurance coverage is notavailable from your currentinsurance carrier, consider switchingto another insurance carrier.
If the vehicle is leased, the leasingcompany may require you to haveinsurance that ensures repairs withGenuine GM Original EquipmentManufacturer (OEM) parts orGenuine Manufacturer replacement
parts. Read the lease carefully, asyou may be charged at the end ofthe lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, callemergency services for help. Do notleave the scene of a crash until allmatters have been taken care of.Move the vehicle only if its positionputs you in danger, or you areinstructed to move it by a policeofficer.
Give only the necessary informationto police and other parties involvedin the crash.
For emergency towing seeRoadside AssistanceProgram0316.
Gather the following information:
.Driver name, address, andtelephone number.
.Driver license number.
.Owner name, address, andtelephone number.
.Vehicle license plate number.

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GM will not access these data orshare it with others except: with theconsent of the vehicle owner or,if the vehicle is leased, with theconsent of the lessee; in responseto an official request by police orsimilar government office; as part ofGM's defense of litigation throughthe discovery process; or, asrequired by law. Data that GMcollects or receives may also beused for GM research needs or maybe made available to others forresearch purposes, where a need isshown and the data is not tied to aspecific vehicle or vehicle owner.
OnStar®
If the vehicle is equipped withOnStar®and has an activesubscription, additional data may becollected through the OnStarsystem. This includes informationabout the vehicle’soperation;collisions involving the vehicle; theuse of the vehicle and its features;and, in certain situations, thelocation and approximate GPSspeed of the vehicle. Refer to the
OnStar Terms and Conditions andPrivacy Statement on the OnStarwebsite.
SeeOnStar AdditionalInformation0331.
Infotainment System
If the vehicle is equipped with anavigation system as part of theinfotainment system, use of thesystem may result in the storage ofdestinations, addresses, telephonenumbers, and other trip information.See the infotainment manual forinformation on stored data and fordeletion instructions.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
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.Obtain and customize the Wi-Fi®
hotspot name or SSID andpassword, if equipped.
PressQto connect to an
Advisor to:
.Verify account information orupdate contact information.
.Get driving directions.
.Receive a Diagnostic check ofthe vehicle's key operatingsystems.
.Receive Roadside Assistance.
.Manage Wi-Fi Settings,if equipped.
Press>to get a priority connection
to an OnStar Advisor available 24/7to:
.Get help for an emergency.
.Be a Good Samaritan orrespond to an AMBER Alert.
.Get assistance in severeweather or other crisis situationsand find evacuation routes.
OnStar Services
Emergency
Emergency Services require anactive, OnStar service plan(excludes Basic Plan). WithAutomatic Crash Response, built-insensors can automatically alert aspecially trained OnStar Advisorwho is immediately connected in tothe vehicle to help.
Press>for a priority connection to
an OnStar Advisor who can contactemergency service providers, directthem to your exact location, andrelay important information.
With OnStar Crisis Assist, speciallytrained Advisors are available24 hours a day, 7 days a week, toprovide a central point of contact,assistance, and information during acrisis.
With Roadside Assistance, Advisorscan locate a nearby service providerto help with a flat tire, a batteryjump, or an empty gas tank.
Security
If equipped, OnStar provides theseservices:
.With Stolen Vehicle Assistance,OnStar Advisors can use GPS topinpoint the vehicle and helpauthorities quickly recover it.
.With Remote Ignition Block™,if equipped, OnStar can blockthe engine from being restarted.
.With Stolen Vehicle Slowdown®,if equipped, OnStar can workwith law enforcement togradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are lockedand the vehicle alarm sounds, anotification by text, e-mail, or phonecall will be sent. If the vehicle isstolen, an OnStar Advisor can workwith authorities to recover thevehicle.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
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to the vehicle in a crash, or wirelessphone network congestion orjamming—may prevent service.
SeeRadio FrequencyStatement0322.
Services for People with
Disabilities
Advisors provide services to helpSubscribers with physical disabilitiesand medical conditions.
PressQto help:
.Locate a gas station with anattendant to pump gas.
.Find a hotel, restaurant, etc.,that meets accessibility needs.
.Provide directions to the closesthospital or pharmacy in urgentsituations.
TTY Users
OnStar has the ability tocommunicate to deaf,hard-of-hearing, or speech-impairedcustomers while in the vehicle. Theavailable dealer-installed TTYsystem can provide in-vehicle
access to all OnStar services,except Virtual Advisor and OnStarTurn-by-Turn Navigation.
OnStar Personal Identification
Number (PIN)
APINisneededtoaccesssomeOnStar services. The PIN will needto be changed the first time whenspeaking with an Advisor. Tochange the OnStar PIN, contact an
OnStar Advisor by pressingQor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may bewarranted as part of the vehiclewarranty.
Languages
The vehicle can be programmed torespond in multiple languages.
PressQand ask for an Advisor.
Advisors are available in English,Spanish, and French. Availablelanguages may vary by country.
Potential Issues
OnStar cannot perform RemoteDoor Unlock or Stolen VehicleAssistance after the vehicle hasbeen off continuously for 10 dayswithout an ignition cycle. If thevehicle has not been started forfive days, OnStar can contactRoadside Assistance or a locksmithto help gain access to the vehicle.
Global Positioning
System (GPS)
.Obstruction of the GPS canoccur in a large city with tallbuildings; in parking garages;around airports; in tunnels andunderpasses; or in an area withvery dense trees. If GPS signalsare not available, the OnStarsystem should still operate tocall OnStar. However, OnStarcould have difficulty identifyingthe exact location.
.In emergency situations, OnStarcan use the last stored GPSlocation to send to emergencyresponders.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
342 Index
Mirrors, Interior Rearview . . . . . . . . 36
Monitor System, Tire
Pressure . . . . . . . . . . . . . . . . . . . . . . 261
Multi-band Antenna . . . . . . . . . . . . . 141
N
Navigation
OnStar®...................... 328
New Vehicle Break-In . . . . . . . . . . . 175
Noise Control System . . . . . . . . . . 237
O
Object Detection System
Messages . . . . . . . . . . . . . . . . . . . . . 115
Odometer . . . . . . . . . . . . . . . . . . . . . . . . 96
Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Off-Road
Recovery . . . . . . . . . . . . . . . . . . . . . 167
Oil
Engine . . . . . . . . . . . . . . . . . . . . . . . . 219
Engine Oil Life System . . . . . . . 221
Engine Oil Pressure Gauge . . . . . 97
Messages . . . . . . . . . . . . . . . . . . . . .114
Pressure Light . . . . . . . . . . . . . . . . 106
Older Children, Restraints . . . . . . . 66
Online Owner Center . . . . . . . . . . . 315
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . 325
OnStar System . . . . . . . . . . . . . . . . . 150
OnStar®Additional
Information . . . . . . . . . . . . . . . . . . . . 331
OnStar®Connections . . . . . . . . . . . 328
OnStar®Diagnostics . . . . . . . . . . . . 330
OnStar®Emergency . . . . . . . . . . . . 327
OnStar®Navigation . . . . . . . . . . . . . 328
OnStar®Overview . . . . . . . . . . . . . . 326
OnStar®Security . . . . . . . . . . . . . . . 327
Operation
Infotainment System . . . . . . . . . . 136
Ordering
Service Publications . . . . . . . . . . 321
Outlets
Power . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Overheating, Engine . . . . . . . . . . . . 230
Overview . . . . . . . . . . . . . . . . . . 133, 135
P
Park
Shifting Into . . . . . . . . . . . . . . . . . . . 180
Shifting Out of . . . . . . . . . . . . . . . . 181
Parking
Brake . . . . . . . . . . . . . . . . . . . . . . . . . 189
Brake and P (Park)
Mechanism Check . . . . . . . . . . 239
Over Things That Burn . . . . . . . 182
Parking Assist . . . . . . . . . . . . . . . . . . 197
Perchlorate Materials
Requirements, California . . . . . . 215
Personalization
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . 119
Phone
Bluetooth . . . . . . . . . . . . . . . . . . . . . 151
Power
Door Locks . . . . . . . . . . . . . . . . . . . . . 29
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Outlets . . . . . . . . . . . . . . . . . . . . . . . . . 93
Protection, Battery . . . . . . . . . . . . 131
Retained Accessory (RAP) . . . 180
Seat Adjustment . . . . . . . . . . . . . . . . 41
Steering Fluid . . . . . . . . . . . . . . . . . 232
Windows . . . . . . . . . . . . . . . . . . . . . . . 37
Pregnancy, Using Safety Belts . . . 53
Privacy
Vehicle Data Recording . . . . . . . 324
Program
Courtesy Transportation . . . . . . 318
Proposition
65 Warning,
California . . . . . . . . . . . .215, 236, 282
R
Radio Frequency Statement . . . . 322
Radio Reception . . . . . . . . . . . . . . . . 140
Radios
AM-FM Radio . . . . . . . . . . . . . . . . . 138
Satellite . . . . . . . . . . . . . . . . . . . . . . . 139
Reading Lamps . . . . . . . . . . . . . . . . . 130