service CHEVROLET IMPALA 2010 9.G Manual Online

First Engine Oil Change After Every
40 000 km/25,000 Miles
•
Fuel system inspection for damage or leaks.
First Engine Oil Change After Every
80 000 km/50,000 Miles
•
Engine air cleaner filter replacement. SeeEngine
Air Cleaner/Filter on page 6-19.
•
Automatic transmission fluid change (severe
service) for vehicles mainly driven in heavy
city traffic in hot weather, in hilly or mountainous
terrain, when frequently towing a trailer, or used for
taxi, police, or delivery service. SeeAutomatic
Transmission Fluid on page 6-22.
First Engine Oil Change After Every
160 000 km/100,000 Miles
•
Automatic transmission fluid change (normal
service). SeeAutomatic Transmission Fluid
on page 6-22.
•
Spark plug replacement and spark plug wires
inspection.An Emission Control Service.
First Engine Oil Change After Every
240 000 km/150,000 Miles
•
Engine cooling system drain, flush, and refill,
cooling system and cap pressure check, and
cleaning of outside of radiator and air conditioning
condenser (or every 5 years, whichever occurs
first). SeeEngine Coolant on page 6-25.
An Emission Control Service.
•
Engine accessory drive belt inspection for fraying,
excessive cracks, or obvious damage and
replacement, if needed.An Emission Control
Service.
7-6

Scheduled Maintenance
Service MaintenanceIMaintenanceII
Change engine oil and filter. Reset oil life system.••
Engine coolant level check.••
Windshield washer fluid level check.••
Tire inflation pressures check.••
Tire wear inspection.••
Rotate tires.••
Fluids visual leak check.••
Engine air cleaner filter inspection (vehicles driven in dusty conditions only).••
Brake system inspection.••
Steering and suspension inspection.•
Engine cooling system inspection.•
Windshield wiper blades inspection.•
Body components lubrication.•
Restraint system components check.•
Passenger compartment air filter replacement.•
Engine air cleaner filter inspection (vehicles not driven in dusty conditions).•
7-7

Owner Checks and ServicesStarter Switch Check
{
WARNING:
When you are doing this inspection, the vehicle
could move suddenly. If the vehicle moves, you or
others could be injured.
1. Before starting this check, be sure there is enough
room around the vehicle.
2. Firmly apply both the parking brake and the regular
brake. SeeParking Brake on page 3-27.
Do not use the accelerator pedal, and be ready to
turn off the engine immediately if it starts.
3. Try to start the engine in each gear. The vehicle
should start only in P (Park) or N (Neutral). If the
vehicle starts in any other position, contact
your dealer/retailer for service.
Automatic Transmission Shift Lock
Control System Check
{
WARNING:
When you are doing this inspection, the vehicle
could move suddenly. If the vehicle moves, you or
others could be injured.
1. Before starting this check, be sure there is enough
room around the vehicle. It should be parked on a
level surface.
2. Firmly apply the parking brake. SeeParking Brake
on page 3-27.
Be ready to apply the regular brake immediately if
the vehicle begins to move.
3. With the engine off, turn the ignition to ON/RUN,
but do not start the engine. Without applying the
regular brake, try to move the shift lever out
of P (Park) with normal effort. If the shift lever
moves out of P (Park), contact your dealer/retailer
for service.
7-8

Ignition Transmission Lock CheckWhile parked, and with the parking brake set, try to turn
the ignition to LOCK/OFF in each shift lever position.•
The ignition should turn to LOCK/OFF only
when the shift lever is in P (Park).
•
The ignition key should come out only in
LOCK/OFF.
Contact your dealer/retailer if service is required.
Parking Brake and Automatic
Transmission P (Park) Mechanism
Check
{
WARNING:
When you are doing this check, the vehicle could
begin to move. You or others could be injured and
property could be damaged. Make sure there is
room in front of the vehicle in case it begins to roll.
Be ready to apply the regular brake at once
should the vehicle begin to move.Park on a fairly steep hill, with the vehicle facing
downhill. Keeping your foot on the regular brake,
set the parking brake.
•
To check the parking brake’s holding ability:
With the engine running and the transmission
in N (Neutral), slowly remove foot pressure from the
regular brake pedal. Do this until the vehicle is
held by the parking brake only.
•
To check the P (Park) mechanism’s holding ability:
With the engine running, shift to P (Park). Then
release the parking brake followed by the regular
brake.
Contact your dealer/retailer if service is required.
7-9

Maintenance RecordAfter the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. Retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced By Services Performed
7-13

Maintenance Record (cont’d)
DateOdometer
ReadingServiced By Services Performed
7-14

Maintenance Record (cont’d)
DateOdometer
ReadingServiced By Services Performed
7-15

Maintenance Record (cont’d)
DateOdometer
ReadingServiced By Services Performed
7-16

Customer Assistance and Information...............8-2
Customer Satisfaction Procedure......................8-2
Online Owner Center......................................8-5
Customer Assistance for Text Telephone
(TTY) Users...............................................8-6
Customer Assistance Offices............................8-6
GM Mobility Reimbursement Program................8-7
Roadside Assistance Program..........................8-7
Scheduling Service Appointments....................8-11
Courtesy Transportation Program....................8-11
Collision Damage Repair................................8-13Reporting Safety Defects................................8-16
Reporting Safety Defects to the United States
Government..............................................8-16
Reporting Safety Defects to the Canadian
Government..............................................8-16
Reporting Safety Defects to General Motors . . . . .8-16
Service Publications Ordering Information . . . . . . . . .8-17
Vehicle Data Recording and Privacy................8-18
Event Data Recorders . . .................................8-19
Navigation System........................................8-20
Radio Frequency
Identification (RFID) . . .................................8-20
Radio Frequency Statement...........................8-20
Section 8 Customer Assistance Information
8-1

Customer Assistance and
InformationCustomer Satisfaction ProcedureYour satisfaction and goodwill are important to
your dealer and to Chevrolet. Normally, any concerns
with the sales transaction or the operation of the vehicle
will be resolved by the dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service, or parts
manager, contact the owner of the dealership or the
general manager.STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, in the
U.S., call the Chevrolet Customer Assistance Center at
1-800-222-1020. In Canada, call General Motors of
Canada Customer Communication Centre at
1-800-263-3777 (English), or 1-800-263-7854 (French).
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Have the
following information available to give the Customer
Assistance Representative:
•
Vehicle Identification Number (VIN). This is
available from the vehicle registration or title, or the
plate at the top left of the instrument panel and
visible through the windshield.
•
Dealership name and location.
•
Vehicle delivery date and present mileage.
When contacting Chevrolet, remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest following Step One first.
8-2