service CHEVROLET IMPALA 2014 10.G Owners Manual

Black plate (2,1)Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-5772216) -
2014 - 2nd crc - 5/14/13
2014 Chevrolet Impala Owner ManualM
Towing the Vehicle . . . . . . . . . . 10-75
Appearance Care . . . . . . . . . . . 10-77
Service and Maintenance . . . 11-1
General Information . . . . . . . . . . 11-1
Maintenance Schedule . . . . . . . 11-2
Special Application Services . . . . . . . . . . . . . . . . . . . . 11-8
Additional Maintenance and Care . . . . . . . . . . . . . . . . . . . . 11-9
Recommended Fluids,
Lubricants, and Parts . . . . . . 11-12
Maintenance Records . . . . . . . 11-15
Technical Data . . . . . . . . . . . . . . . 12-1
Vehicle Identification . . . . . . . . . 12-1
Vehicle Data . . . . . . . . . . . . . . . . . . 12-2
Customer Information . . . . . . . 13-1
Customer Information . . . . . . . . 13-1
Reporting Safety Defects . . . . 13-12
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-13 OnStar
. . . . . . . . . . . . . . . . . . . . . . . 14-1
OnStar Overview . . . . . . . . . . . . . 14-1
OnStar Services . . . . . . . . . . . . . . 14-2
OnStar Additional
Information . . . . . . . . . . . . . . . . . . 14-5
Index . . . . . . . . . . . . . . . . . . . . . i-1

Black plate (3,1)Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-5772216) -
2014 - 2nd crc - 1/7/14
Introduction iii
The names, logos, emblems,
slogans, vehicle model names, and
vehicle body designs appearing in
this manual including, but not limited
to, GM, the GM logo, CHEVROLET,
the CHEVROLET Emblem, IMPALA,
and the IMPALA Emblem are
trademarks and/or service marks of
General Motors LLC, its
subsidiaries, affiliates, or licensors.This manual describes features that
may or may not be on your specific
vehicle either because they are
options that you did not purchase or
due to changes subsequent to the
printing of this owner manual.
Please refer to the purchase
documentation relating to your
specific vehicle to confirm each of
the features found on your vehicle.
For vehicles first sold in Canada,
substitute the name "General
Motors of Canada Limited" for
Chevrolet Motor Division wherever it
appears in this manual.
Keep this manual in the vehicle for
quick reference.
Canadian Vehicle Owners
Propriétaires Canadiens
A French language manual can be
obtained from your dealer, at
www.helminc.com, or from:
On peut obtenir un exemplaire de
ce guide en français auprès du
concessionnaire ou à l'adresse
savant:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Using this Manual
To quickly locate information about
the vehicle, use the Index in the
back of the manual. It is an
alphabetical list of what is in the
manual and the page number where
it can be found.
Litho in U.S.A.
Part No. 22825342 C Third Printing©2014 General Motors LLC. All Rights Reserved.

Black plate (4,1)Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-5772216) -
2014 - 2nd crc - 5/14/13
iv Introduction
Danger, Warnings, and
Cautions
{Danger
Text marked{Danger provides
information on risk of fatal injury.
Disregarding this information may
endanger life.
{Warning
Text marked{Warning provides
information on risk of accident or
injury. Disregarding this
information may lead to injury.
{Caution
Text marked{Caution provides
information that may indicate a
hazard that could result in injury
or death. It could also result in
possible damage to the vehicle.
A circle with a slash through it is a
safety symbol which means “Do
Not,” “Do not do this,” or“Do not let
this happen.”
Symbols
The vehicle has components and
labels that use symbols instead of
text. Symbols are shown along with
the text describing the operation or information relating to a specific
component, control, message,
gauge, or indicator.
M:
This symbol is shown when
you need to see your owner manual
for additional instructions or
information.
*: This symbol is shown when
you need to see a service manual
for additional instructions or
information.
Vehicle Symbol Chart
Here are some additional symbols
that may be found on the vehicle
and what they mean. For more
information on the symbol, refer to
the Index.
9: Airbag Readiness Light
G:Air Conditioning
Refrigerant Oil
!: Antilock Brake System (ABS)
g:Audio Steering Wheel Controls
or OnStar®
$: Brake System Warning Light

Black plate (1,1)Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-5772216) -
2014 - 2nd crc - 5/14/13
In Brief 1-1
In Brief
Instrument Panel
Instrument Panel . . . . . . . . . . . . . . 1-2
Initial Drive Information
Initial Drive Information . . . . . . . . 1-4
Remote Keyless Entry (RKE)System . . . . . . . . . . . . . . . . . . . . . . 1-4
Remote Vehicle Start . . . . . . . . . 1-5
Door Locks . . . . . . . . . . . . . . . . . . . 1-6
Trunk . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Windows . . . . . . . . . . . . . . . . . . . . . . 1-7
Seat Adjustment . . . . . . . . . . . . . . 1-8
Memory Features . . . . . . . . . . . . 1-10
Second Row Seats . . . . . . . . . . 1-10
Heated and Ventilated Seats . . . . . . . . . . . . . . . . . . . . . . . 1-11
Head Restraint Adjustment . . . . . . . . . . . . . . . . . 1-11
Safety Belts . . . . . . . . . . . . . . . . . . 1-11
Passenger Sensing System . . . . . . . . . . . . . . . . . . . . . 1-12
Mirror Adjustment . . . . . . . . . . . . 1-12 Steering Wheel
Adjustment . . . . . . . . . . . . . . . . . 1-13
Interior Lighting . . . . . . . . . . . . . . 1-13
Exterior Lighting . . . . . . . . . . . . . 1-14
Windshield Wiper/Washer . . . . 1-15
Climate Controls . . . . . . . . . . . . . 1-16
Transmission . . . . . . . . . . . . . . . . 1-17Vehicle Features
Radio(s) . . . . . . . . . . . . . . . . . . . . . 1-18
Satellite Radio . . . . . . . . . . . . . . . 1-18
Portable Audio Devices . . . . . . 1-18
Bluetooth
®. . . . . . . . . . . . . . . . . . . 1-19
Steering Wheel Controls . . . . . 1-19
Cruise Control . . . . . . . . . . . . . . . 1-20
Infotainment System . . . . . . . . . 1-20
Driver Information Center (DIC) . . . . . . . . . . . . . . . 1-20
Forward Collision Alert (FCA) System . . . . . . . . . . . . . . . . . . . . . 1-21
Lane Departure Warning (LDW) . . . . . . . . . . . . . 1-21
Side Blind Zone Alert (SBZA) . . . . . . . . . . . . . . . 1-21
Rear Vision Camera (RVC) . . . . . . . . . . . . . 1-21 Ultrasonic Parking Assist . . . . 1-21
Power Outlets . . . . . . . . . . . . . . . 1-22
Universal Remote System . . . 1-22
Sunroof . . . . . . . . . . . . . . . . . . . . . . 1-22
eAssist Features
eAssist®Overview . . . . . . . . . . . 1-23
High Voltage Safety Information . . . . . . . . . . . . . . . . . 1-24
Automatic Engine Start/Stop Feature . . . . . . . . . . . . . . . . . . . . . 1-24
Regenerative Braking . . . . . . . . 1-25
Battery . . . . . . . . . . . . . . . . . . . . . . . 1-25
Service . . . . . . . . . . . . . . . . . . . . . . 1-25
Performance and Maintenance
Traction Control/Electronic Stability Control . . . . . . . . . . . . 1-25
Tire Pressure Monitor . . . . . . . . 1-26
Engine Oil Life System . . . . . . 1-26
E85 or FlexFuel . . . . . . . . . . . . . . 1-27
Driving for Better Fuel Economy . . . . . . . . . . . . . . . . . . . 1-27
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 1-27
OnStar
®. . . . . . . . . . . . . . . . . . . . . 1-28

Black plate (18,1)Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-5772216) -
2014 - 2nd crc - 5/14/13
1-18 In Brief
Vehicle Features
Radio(s)
O
:Press to turn the system on.
Press and hold to turn it off. When
on, press to mute; press again to
unmute. Turn to increase or
decrease the volume.
RADIO: Press to choose between
FM, AM, and SiriusXM
®,
if equipped.
MEDIA: Press to change the audio
source between CD, USB, SD card,
and AUX.
{: Press to go to the Home Page.
MENU: Press to select a menu.
g:Press to seek the previous
station or track.
l: Press to seek the next station
or track.
See Overview on page 7-3 about
these and other radio features.
Storing Radio Station Presets
Up to 25 preset stations from all
bands can be stored in the favorite
lists in any order. Up to five stations
can be stored in each favorite page
and the number of favorite pages
can be set.
To store the station to a position in
the list, while on the active source
main page, such as AM, FM,
or SiriusXM (if equipped), press and
hold a Favorites/Soft Key button on
the faceplate.
See “Storing Radio Station Presets”
under AM-FM Radio on page 7-7.
Setting the Clock
SeeClock (Base Radio) on
page 5-5 orClock (Uplevel Radio)
on page 5-5.
Satellite Radio
Vehicles with a SiriusXM®satellite
radio tuner and a valid SiriusXM
satellite radio subscription can
receive SiriusXM programming.
SiriusXM Satellite Radio
Service
SiriusXM is a satellite radio service
based in the 48 contiguous United
States and 10 Canadian provinces.
SiriusXM satellite radio has a wide
variety of programming and
commercial-free music, coast to
coast, and in digital-quality sound.
A fee is required to receive the
SiriusXM service.
For more information refer to:
.www.siriusxm.com or call
1-866-635-2349 (U.S.).
.www.xmradio.ca or call
1-877-209-0079 (Canada).
See Satellite Radio on page 7-9.
Portable Audio Devices
This vehicle has a 3.5 mm (1/8 in)
auxiliary input jack and USB port in
the center console. If equipped with
storage behind the radio, there is a
USB port inside. See Instrument
Panel Storage on page 4-1.
External devices such as iPods
®,

Black plate (24,1)Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-5772216) -
2014 - 2nd crc - 5/14/13
1-24 In Brief
eAssist vehicles have a Hill Start
Assist (HSA) feature, which may be
useful when the vehicle is stopped
on a grade. SeeHill Start Assist
(HSA) on page 9-33.
Vehicles with eAssist have a slightly
different instrument cluster, which
includes an AUTO STOP indicator
on the tachometer. See Instrument
Cluster on page 5-9.
The eAssist system uses a high
voltage battery, which is cooled with
air drawn from the vehicle interior.The cold air intake for the battery is
behind the rear seat, on the filler
panel. Do not cover the intake. See
Battery on page 10-27.
High Voltage Safety
Information
Vehicles with eAssist have a
standard 12-volt battery and a high
voltage battery. Only a trained
service technician with the proper
knowledge and tools should inspect,
test, or replace the high voltage
battery. See your dealer if the high
voltage battery needs service.
In emergency situations, first
responders can cut the two clearly
labeled cut points in the engine
compartment to disable the high
voltage battery and air bag systems
— do not cut the high voltage cable.
Automatic Engine Start/
Stop Feature
Vehicles with eAssist have an
automatic engine start/stop feature.
After the engine is started and has
reached operating temperature, the
auto stop feature may cause the
engine to turn off when the brake
pedal is applied and the vehicle
comes to a complete stop. When
the brake pedal is released, or the
accelerator pedal is applied, the
engine will restart. The engine will
continue to run until the next
auto stop.
To restart the engine during the auto
stop, release the brake pedal or
press the accelerator pedal. The
engine starts immediately. The
vehicle continues to run until the
next stop.
AUTO STOP on the tachometer
signifies that the engine is in auto
stop mode. See Tachometer on
page 5-13 for more information.
A chime will sound when the driver
door is opened while in auto stop

Black plate (25,1)Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-5772216) -
2014 - 2nd crc - 5/14/13
In Brief 1-25
mode. Remember to shift to P (Park)
and turn the ignition to LOCK/OFF
before exiting the vehicle.
SeeStarting the Engine on
page 9-19.
Regenerative Braking
Regenerative braking takes some of
the energy from the moving vehicle
and turns it into electrical energy.
This energy is then stored in the
vehicle's high voltage battery
system, contributing to increased
fuel efficiency.
The system works whenever the
accelerator pedal is released, and
increases the energy captured as
more brake pedal is applied.
Battery
This vehicle has a standard 12-volt
battery. Refer to the replacement
number on the original battery label
when a new standard 12-volt battery
is needed. Vehicles with eAssist also have a
high voltage battery. Only a trained
service technician with the proper
knowledge and tools should inspect,
test, or replace the high voltage
battery. See your dealer if the high
voltage battery needs service. See
Battery on page 10-27.
Service
Never try to do your own service on
eAssist components. You can be
injured and the vehicle can be
damaged if you try to do your own
service work. Service and repair of
these high voltage components
should only be performed by a
trained service technician with the
proper knowledge and tools. See
Doing Your Own Service Work on
page 10-3.
Performance and
Maintenance
Traction Control/
Electronic Stability
Control
The Traction Control System (TCS)
limits wheel spin. The system turns
on automatically every time the
vehicle is started.
The StabiliTrak system assists with
directional control of the vehicle in
difficult driving conditions. The
system also turns on automatically
every time the vehicle is started.
.To turn off traction control, press
and release the
gbutton on the
center console. The Traction Off
Light
iilluminates.
.To turn off both traction control
and StabiliTrak, press and hold
the
gbutton, until the Traction
Off Light
iand the StabiliTrak
Off Light
gilluminate.

Black plate (28,1)Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-5772216) -
2014 - 2nd crc - 5/14/13
1-28 In Brief
OnStar®
If equipped, this vehicle has a
comprehensive, in-vehicle system
that can connect to a live Advisor
for Emergency, Security, Navigation,
Connection, and Diagnostic
Services. SeeOnStar Overview on
page 14-1.

Black plate (2,1)Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-5772216) -
2014 - 2nd crc - 5/14/13
2-2 Keys, Doors, and Windows
The key that is part of the Remote
Keyless Entry (RKE) transmitter can
be used for the ignition and all locks
if the vehicle is a Key Access
vehicle. If the vehicle has the
keyless ignition, the key can be
used for the locks.RKE With Remote Start Shown,Without Similar
Press the button on the RKE
transmitter to extend the key. Press
the button and the key blade to
retract the key.
If the vehicle has an ignition and it
becomes difficult to turn the key,
inspect the key blade for debris.
Periodically clean with a brush
or pick.
See your dealer if a new key is
needed. With an active OnStar subscription,
an OnStar Advisor may remotely
unlock the vehicle. See
OnStar
Overview on page 14-1.
Remote Keyless Entry
(RKE) System
See Radio Frequency Statement on
page 13-15.
If there is a decrease in the RKE
operating range:
.Check the distance. The
transmitter may be too far from
the vehicle.
.Check the location. Other
vehicles or objects may be
blocking the signal.
.Check the transmitter's battery.
See “Battery Replacement” later
in this section.
.If the transmitter is still not
working correctly, see your
dealer or a qualified technician
for service.

Black plate (17,1)Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-5772216) -
2014 - 2nd crc - 5/14/13
Keys, Doors, and Windows 2-17
.If the vehicle has Keyless
Access, unlock the vehicle using
the door handle lock/unlock
button with the RKE transmitter
within 1 m (3 ft) of the vehicle.
.Start the engine.
The alarm automatically disarms.
How to Detect a Tamper
Condition
IfKis pressed and the horn
sounds, an attempted break-in
occurred while the system was
armed.
If the alarm has been activated, a
message will appear on the DIC.
See Security Messages on
page 5-37.
Immobilizer
See Radio Frequency Statement on
page 13-15.
Immobilizer Operation
(Key Access)
This vehicle has a passive
theft-deterrent system.
The system does not have to be
manually armed or disarmed.
The vehicle is automatically
immobilized when the key is
removed from the ignition.
The system is automatically
disarmed when the vehicle is
started with the correct key. The key
uses a transponder that matches an
immobilizer control unit in the
vehicle and automatically disarms
the system. Only the correct key
starts the vehicle. The vehicle may
not start if the key is damaged.
The security light in the instrument
cluster comes on if there is a
problem with arming or disarming
the theft-deterrent system.
When trying to start the vehicle, the
security light comes on briefly when
the ignition is turned on.
If the engine does not start and the
security light stays on, there is a
problem with the system. Turn the
ignition off and try again.
If the engine still does not start, and
the key appears to be undamaged
or the light continues to stay on, try
another ignition key.
If the engine still does not start with
the other key, the vehicle needs
service. If the vehicle does start, the
first key may be damaged. See your
dealer who can service the
theft-deterrent system and have a
new key made.
Do not leave the key or device that
disarms or deactivates the
theft-deterrent system in the vehicle.