phone CHEVROLET IMPALA 2019 Owner's Guide

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
328 Customer Information
GM will not access these data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar
If the vehicle is equipped with
OnStar and has an active service
plan, additional data may be
collected through the OnStar
system. This includes information
about the vehicle’s operation;
collisions involving the vehicle; the
use of the vehicle and its features;
and, in certain situations, the
location and approximate GPS
speed of the vehicle. Refer to theOnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
See
OnStar Additional Information
0 331.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
OnStar 331
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle.
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase. Press
Qto set up an account.
. After change in ownership and
at 90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the
Vehicle
Call 1-888-4ONSTAR
(1-888-466-7827) immediately to
terminate your OnStar or connected
services if the vehicle is disposed
of, sold, transferred, or if the
lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
or connected service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Remote
Services, Roadside Assistance, and
Hands-Free Calling are available on
most vehicles. Not all OnStar
services are available everywhere
or on all vehicles. For more
information, a full description of
OnStar services, system limitations,
and OnStar User Terms, Privacy
Statement, and Software Terms:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
332 OnStar
.PressQto speak with an
Advisor.
OnStar or connected services
cannot work unless the vehicle is in
a place where OnStar has an
agreement with a wireless service
provider for service in that area. The
wireless service provider must also
have coverage, network capacity,
reception, and technology
compatible with OnStar or
connected services. Service
involving location information about
the vehicle cannot work unless GPS
signals are available, unobstructed,
and compatible with the OnStar
hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed
or it has not been properly
maintained. If equipment or software
is added, connected, or modified,
OnStar or connected services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage to the vehicle in a crash, or wireless
phone network congestion or
jamming
—may prevent service.
See Radio Frequency Statement
0 325.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be
turned on or off by touching
Settings, then Apps, and then
Phone. When TTY mode is on,
phone calls can be made or
received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
Connected Services 339
vehicles, the SSID and
password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, using the
myChevrolet mobile app, or by
contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.
MyChevrolet Mobile App (If
Available)
Download the myChevrolet mobile
app to compatible Apple and
Android smartphones. Chevrolet
users can access the following
services from a smartphone:
. Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps. .
Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Chevrolet on social
media.
Features are subject to change. For
myChevrolet mobile app information
and compatibility, see
my.chevrolet.com.
An active OnStar or connected
service plan may be required.
A compatible device, factory-installed remote start, and
power locks are required. Data rates
apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service,
which requires available minutes.
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=
to open the OnStar app on the
infotainment display, then select
Hands-Free calling. For other
vehicles press
=as follows.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
Index 343
Child Restraints (cont'd)Systems . . . . . . . . . . . . . . . . . . . . . . . . 87
Circuit Breakers . . . . . . . . . . . . . . . . 251
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 289
Interior Care . . . . . . . . . . . . . . . . . . 294
Climate Control Systems . . . . . . . 152 Air Conditioning . . . . . . . . . . . . . . 152
Dual Automatic . . . . . . . . . . . . . . . 155
Heating . . . . . . . . . . . . . . . . . . . . . . . 152
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Cluster, Instrument . . . . . . . . . . . . . 114
Collision Damage Repair . . . . . . . 322
Compact Spare Tire . . . . . . . . . . . . 283
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . 102
Compass . . . . . . . . . . . . . . . . . . . . . . . 109
Connected Services Connections . . . . . . . . . . . . . . . . . . 338
Diagnostics . . . . . . . . . . . . . . . . . . . 340
Navigation . . . . . . . . . . . . . . . . . . . . 337
Connections Connected Services . . . . . . . . . . 338
Control Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 186
Control of a Vehicle . . . . . . . . . . . . . 163
Convenience Net . . . . . . . . . . . . . . . 105 Convex Mirrors . . . . . . . . . . . . . . . . . . 43
Coolant
Engine Temperature Gauge . . .119
Cooling . . . . . . . . . . . . . . . . . . . . 152, 155
Cooling System . . . . . . . . . . . . . . . . . 233
Courtesy Lamps . . . . . . . . . . . . . . . . 147
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 321
Cruise Control . . . . . . . . . . . . . . . . . . 188 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Cruise Control, Adaptive . . . . . . . . 190
Cupholders . . . . . . . . . . . . . . . . . . . . . 103
Customer Assistance . . . . . . . . . . . 318
Offices . . . . . . . . . . . . . . . . . . . . . . . . 317
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 318
Customer Information Publications OrderingInformation . . . . . . . . . . . . . . . . . . 324
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 315
D
Damage Repair, Collision . . . . . . . 322
Danger, Warning, and Caution . . . . 2
Data Collection
Infotainment System . . . . . . . . . . 328 Data Collection (cont'd)
OnStar . . . . . . . . . . . . . . . . . . . . . . . 328
Data Recorders, Event . . . . . . . . . 327
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 145
Defensive Driving . . . . . . . . . . . . . . . 163
Delayed Locking . . . . . . . . . . . . . . . . . 38
Diagnostics Connected Services . . . . . . . . . . 340
Distracted Driving . . . . . . . . . . . . . . . 162
Dome Lamps . . . . . . . . . . . . . . . . . . . 148
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . 129
Delayed Locking . . . . . . . . . . . . . . . . 38
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Power Locks . . . . . . . . . . . . . . . . . . . . 38
Drive Belt Routing, Engine . . . . . . 314
Driver Assistance Systems . . . . . 197
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . 129
Driving Assistance Systems . . . . . . . . . . 201
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 212
Defensive . . . . . . . . . . . . . . . . . . . . . 163
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 163
For Better Fuel Economy . . . . . . . 26
Hill and Mountain Roads . . . . . . 166

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
350 Index
Storage Areas (cont'd)Center Console . . . . . . . . . . . . . . . 103
Convenience Net . . . . . . . . . . . . . 105
Glove Box . . . . . . . . . . . . . . . . . . . . 103
Instrument Panel . . . . . . . . . . . . . 102
Umbrella . . . . . . . . . . . . . . . . . . . . . . 104
Storage Compartments . . . . . . . . . 102
Struts Gas . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 168
Summer Tires . . . . . . . . . . . . . . . . . . 258
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 47
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Forward CollisionAlert (FCA) . . . . . . . . . . . . . . . . . . 201
Infotainment . . . . . . . . . . . . . 151, 328
Systems Driver Assistance . . . . . . . . . . . . . 197
T
Tachometer . . . . . . . . . . . . . . . . . . . . . 117
TaillampsBulb Replacement . . . . . . . . . . . . 248
Text Telephone (TTY) Users . . . . 318
Theft-Deterrent Systems . . . . . . . . . 42 Immobilizer . . . . . . . . . . . . . . . . . . . . . 42 Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
All-Season . . . . . . . . . . . . . . . . . . . . 257
Buying New Tires . . . . . . . . . . . . . 272
Chains . . . . . . . . . . . . . . . . . . . . . . . . 276
Changing . . . . . . . . . . . . . . . . . . . . . 278
Compact Spare . . . . . . . . . . . . . . . 283
Designations . . . . . . . . . . . . . . . . . 261
Different Size . . . . . . . . . . . . . . . . . 273
If a Tire Goes Flat . . . . . . . . . . . . 277
Inspection . . . . . . . . . . . . . . . . . . . . 270
Low Profile . . . . . . . . . . . . . . . . . . . 258
Pressure . . . . . . . . . . . . . . . . . 264, 266
Pressure Light . . . . . . . . . . . . . . . . 127
Pressure Monitor Operation . . 267
Pressure Monitor System . . . . . 266
Rotation . . . . . . . . . . . . . . . . . . . . . . 270
Sidewall Labeling . . . . . . . . . . . . . 259
Terminology and Definitions . . 262
Uniform Tire QualityGrading . . . . . . . . . . . . . . . . . . . . . 274
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . . . 275
Wheel Replacement . . . . . . . . . . 276
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . . . 271
Winter . . . . . . . . . . . . . . . . . . . . . . . . 258
Top Tier Fuel . . . . . . . . . . . . . . . . . . . 208 Towing
Driving Characteristics . . . . . . . . 212
Equipment . . . . . . . . . . . . . . . . . . . . 218
General Information . . . . . . . . . . 212
Recreational Vehicle . . . . . . . . . . 287
Trailer . . . . . . . . . . . . . . . . . . . . . . . . 216
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 287
Traction Control System(TCS)/StabiliTrak Light . . . . . . 126
Off Light . . . . . . . . . . . . . . . . . . . . . . 126
Traction Control/Electronic Stability Control . . . . . . . . . . . . . . . 186
Trailer Towing . . . . . . . . . . . . . . . . . . . . . . . . 216
Transmission
Automatic . . . . . . . . . . . . . . . . . . . . . 180
Fluid, Automatic . . . . . . . . . . . . . . 231
Transportation Program, Courtesy . . . . . . . . . . . . . . . . . . . . . . 321
Trip Odometer . . . . . . . . . . . . . . . . . . 117
Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Turn and Lane-Change
Signals . . . . . . . . . . . . . . . . . . . . . . . . 147
Turn Signal
Bulb Replacement . . . . . . . . . . . . 248