tow CHEVROLET IMPALA 2020 Owner's Guide

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/11/19
148 Driving and Operating
Tire and Loading Information
Label
Label Example
A vehicle-specific Tire and
Loading Information label is
attached to the vehicle's center
pillar (B-pillar). The Tire and
Loading Information label shows
the number of occupant seating
positions (1), and the maximum
vehicle capacity weight (2) in
kilograms and pounds.
The Tire and Loading
Information label also shows the
tire size of the originalequipment tires (3) and the
recommended cold tire inflation
pressures (4). For more
information on tires and inflation
see
Tires 0231 and
Tire Pressure 0239.
There is also important loading
information on the Certification
label. It may show the Gross
Vehicle Weight Rating (GVWR)
and the Gross Axle Weight
Rating (GAWR) for the front and
rear axle. See “Certification
Label” later in this section.
“Steps for Determining Correct
Load Limit–
1.Locate the statement "The
combined weight of
occupants and cargo should
never exceed XXX kg or
XXX lbs." on your vehicle’s
placard.
2.Determine the combined
weight of the driver and
passengers that will be
riding in your vehicle.
3.Subtract the combined
weight of the driver and
passengers from XXX kg or
XXX lbs.
4.The resulting figure equals
the available amount of
cargo and luggage load
capacity. For example, if the
"XXX" amount equals
1400 lbs. and there will be
five 150 lb passengers in
your vehicle, the amount of
available cargo and luggage
load capacity is 650 lbs.
(1400-750 (5 x 150) =
650 lbs.)
5.Determine the combined
weight of luggage and cargo
being loaded on the vehicle.
That weight may not safely
exceed the available cargo
and luggage load capacity
calculated in Step 4.
6.If your vehicle will be towing
a trailer, load from your
trailer will be transferred to

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/11/19
Driving and Operating 149
your vehicle. Consult this
manual to determine how
this reduces the available
cargo and luggage load
capacity of your vehicle.”
See Trailer Towing 0193 for
important information on towing
a trailer, towing safety rules, and
trailering tips.
Example 1
1.Vehicle Capacity Weight
for Example 1 = 453 kg
(1,000 lbs).
2.Subtract Occupant
Weight @ 68 kg (150 lbs)
× 2 = 136 kg (300 lbs).
3.Available Occupant and
Cargo Weight = 317 kg
(700 lbs).
Example 2
1.Vehicle Capacity Weight
for Example 2 = 453 kg
(1,000 lbs).
2.Subtract Occupant
Weight @ 68 kg (150 lbs)
× 5 = 340 kg (750 lbs).
3.Available Cargo Weight
= 113 kg (250 lbs).
Example 3
1.Vehicle Capacity Weight
for Example 3 = 453 kg
(1,000 lbs).
2.Subtract Occupant
Weight @ 91 kg
(200 lbs) × 5 = 453 kg
(1,000 lbs).
3.Available Cargo Weight
= 0 kg (0 lbs).
Refer to the vehicle's Tire and
Loading Information label for
specific information about the
vehicle's capacity weight and
seating positions. The combined

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/11/19
Driving and Operating 155
Warning (Continued)
vehicle. Possible heater
cord and thermostat
damage could occur.
. While in use, do not let the
heater cord touch vehicle
parts or sharp edges. Never
close the hood on the
heater cord.
. Before starting the vehicle,
unplug the cord, reattach
the cover to the plug, and
securely fasten the cord.
Keep the cord away from
any moving parts.
4. Before starting the engine, be sure to unplug and store the
cord as it was before to keep it
away from moving engine
parts.
The length of time the heater should
remain plugged in depends on
several factors. Ask a dealer in the
area where you will be parking the
vehicle for the best advice on this.
Retained Accessory
Power (RAP)
Some vehicle accessories may be
used after the ignition is turned off.
The power windows and sunroof,
if equipped, will continue to work for
up to 10 minutes or until any door is
opened.
The infotainment system will
continue to work for 10 minutes,
until the driver door is opened,
or until the ignition is turned on or
placed in ACC/ACCESSORY.
Shifting Into Park
1. Hold the brake pedal down and set the parking brake. See
Electric Parking Brake 0161.
2. Move the shift lever into P (Park) by holding in the
button on the shift lever and
pushing the shift lever toward
the front of the vehicle.
3. Turn the ignition off.
Leaving the Vehicle with the
Engine Running
{Warning
It can be dangerous to leave the
vehicle with the engine running.
It could overheat and catch fire.
It is dangerous to get out of the
vehicle if the shift lever is not fully
in P (Park) with the parking brake
firmly set. The vehicle can roll.
Do not leave the vehicle when the
engine is running. If you have left
the engine running, the vehicle
can move suddenly. You or others
could be injured. To be sure the
vehicle will not move, even when
you are on fairly level ground,
always set the parking brake and
move the shift lever to P (Park).
See Shifting Into Park 0155.
If you have to leave the vehicle with
the engine running, be sure the
vehicle is in P (Park) and the
parking brake is set before you
leave it. After you have moved the

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/11/19
156 Driving and Operating
shift lever into P (Park), hold the
regular brake pedal down. Then,
see if you can move the shift lever
away from P (Park) without first
pressing the button.
If you can, it means that the shift
lever was not fully locked in
P (Park).
Torque Lock
Torque lock is when the weight of
the vehicle puts too much force on
the parking pawl in the
transmission. This happens when
parking on a hill and shifting the
transmission into P (Park) is not
done properly, then it is difficult to
shift out of P (Park). To prevent
torque lock, set the parking brake
and then shift into P (Park). To find
out how, see“Shifting Into Park”
listed previously.
If torque lock does occur, your
vehicle may need to be pushed
uphill by another vehicle to relieve
the parking pawl pressure, so you
can shift out of P (Park). If you are towing a trailer and
parking on a hill, see
Driving
Characteristics and Towing Tips
0 189.
Shifting out of Park
This vehicle is equipped with an
electronic shift lock release system.
The shift lock release is designed to
prevent the shift lever from moving
out of P (Park), unless the ignition is
on and the brake pedal is applied.
The shift lock release is always
functional except in the case of an
uncharged or low voltage (less than
9-volt) battery.
If the vehicle has an uncharged
battery or a battery with low voltage,
try charging or jump starting the
battery. See Jump Starting - North
America 0259.
To shift out of P (Park): 1. Apply the brake pedal.
2. Turn the ignition on.
3. Press the shift lever button. 4. Move the shift lever to the
desired position.
If still unable to shift out of P (Park): 1. Fully release the shift lever button.
2. Hold the brake pedal down and press the shift lever button
again.
3. Move the shift lever to the desired position.
If you are still having a problem
shifting, see your dealer.
Parking over Things
That Burn
{Warning
Things that can burn could touch
hot exhaust parts under the
vehicle and ignite. Do not park
over papers, leaves, dry grass,
or other things that can burn.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/11/19
158 Driving and Operating
If the vehicle is left with the engine
running, follow the proper steps to
be sure the vehicle will not move.
SeeShifting Into Park 0155 and
Engine Exhaust 0157.
If parking on a hill and pulling a
trailer, see Driving Characteristics
and Towing Tips 0189.Automatic
Transmission
P : This position locks the drive
wheels. Use P (Park) when starting
the engine because the vehicle
cannot move easily.
{Warning
It is dangerous to get out of the
vehicle if the shift lever is not fully
in P (Park) with the parking brake
firmly set. The vehicle can roll.
(Continued)
Warning (Continued)
Do not leave the vehicle when the
engine is running. If you have left
the engine running, the vehicle
can move suddenly. You or others
could be injured. To be sure the
vehicle will not move, even when
you are on fairly level ground,
always set the parking brake and
move the shift lever to P (Park).
SeeShifting Into Park 0155.
Make sure the shift lever is fully in
P (Park) before starting the engine.
The vehicle has an automatic
transmission shift lock control
system. You must fully apply the
brake pedal then press the shift
lever button before you can shift
from P (Park) while the ignition is
on. If you cannot shift out of
P (Park), ease pressure on the shift
lever and push the shift lever all the
way into P (Park) as you maintain
brake application. Then move the
shift lever into another gear. See
Shifting out of Park 0156.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/11/19
Driving and Operating 173
{Warning
On curves, ACC may respond to
a vehicle in another lane, or may
not have time to react to a vehicle
in your lane. You could crash into
a vehicle ahead of you, or lose
control of your vehicle. Give extra
attention in curves and be ready
to use the brakes if necessary.
Select an appropriate speed while
driving in curves.
ACC may operate differently in a
sharp curve. It may reduce the
vehicle speed if the curve is too
sharp.
When following a vehicle and
entering a curve, ACC may not
detect the vehicle ahead and
accelerate to the set speed. When
this happens, the vehicle ahead
symbol will not appear.
ACC may detect a vehicle that is
not in your lane and apply the
brakes.
ACC may occasionally provide an
alert and/or braking that is
considered unnecessary. It could
respond to vehicles in different
lanes, signs, guardrails, and other
stationary objects when entering or
exiting a curve. This is normal
operation. The vehicle does not
need service. Other Vehicle Lane Changes
ACC will not detect a vehicle ahead
until it is completely in the lane. The
brakes may need to be manually
applied.
Do Not Use ACC on Hills and
When Towing a Trailer

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/11/19
174 Driving and Operating
Do not use ACC when driving on
steep hills or when towing a trailer.
ACC will not detect a vehicle in the
lane while driving on steep hills. The
driver will often need to take over
acceleration and braking on steep
hills, especially when towing a
trailer. If the brakes are applied, the
ACC disengages.
Disengaging ACC
There are three ways to
disengage ACC:
.Step lightly on the brake pedal.
. Press
*.
. Press
].
Erasing Speed Memory
The cruise control set speed is
erased from memory if
]is
pressed or if the ignition is
turned off. Cleaning the Sensing System
The radar sensor on the front of the
vehicle can become blocked by
snow, ice, dirt, or mud. These areas
need to be cleaned for ACC to
operate properly.
For cleaning instructions, see
“Washing the Vehicle”
under
Exterior Care 0264.
System operation may also be
limited under snow, heavy rain,
or road spray conditions.
Driver Assistance
Systems
This vehicle may have features that
work together to help avoid crashes
or reduce crash damage while
driving, backing, and parking. Read
this entire section before using
these systems.
{Warning
Do not rely on the Driver
Assistance Systems. These
systems do not replace the need
for paying attention and driving
safely. You may not hear or see
alerts or warnings provided by
these systems. Failure to use
proper care when driving may
result in injury, death, or vehicle
damage. See Defensive Driving
0 141.
Under many conditions, these
systems will not: (Continued)

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/11/19
178 Driving and Operating
detects objects coming from up to
20 m (65 ft) from the left or right side
of the vehicle. When an object is
detected, three beeps sound from
the left or right, depending on the
direction of the detected vehicle.
Use caution while backing up when
towing a trailer, as the RCTA
detection zones that extend out
from the back of the vehicle do not
move further back when a trailer is
towed.
Turning the Features On or Off
TheXbutton on the instrument
panel to the left of the steering
wheel is used to turn on or off the
Rear Park Assist and RCTA. The
indicator light next to the button
comes on when the features are on
and turns off when the features
have been disabled. Turn off RPA when towing a trailer.
To turn the rear park assist symbols
or guidance lines on or off, see
“Rear Camera”
underVehicle
Personalization 0113.
RCTA can also be turned on or off
through vehicle personalization. see
“Collision/Detection Systems” under
Vehicle Personalization 0113.
Assistance Systems for
Driving
If equipped, when driving the
vehicle in a forward gear, Forward
Collision Alert (FCA), Lane
Departure Warning (LDW), Side
Blind Zone Alert (SBZA), Lane
Change Alert (LCA), and/or the
Automatic Emergency Braking
(AEB) can help to avoid a crash or
reduce crash damage.
Forward Collision Alert
(FCA) System
If equipped, the FCA system may
help to avoid or reduce the harm
caused by front-end crashes. When approaching a vehicle ahead too
quickly, FCA provides a red flashing
alert on the windshield, and rapidly
beeps. FCA also lights an amber
visual alert if following another
vehicle much too closely.
FCA detects vehicles within a
distance of approximately 60 m
(197 ft) and operates at speeds
above 40 km/h (25 mph). If the
vehicle has Adaptive Cruise Control
(ACC), it can detect vehicles to
distances of approximately 110 m
(360 ft) and operates at all speeds.
See
Adaptive Cruise Control 0167.
{Warning
FCA is a warning system and
does not apply the brakes. When
approaching a slower-moving or
stopped vehicle ahead too rapidly,
or when following a vehicle too
closely, FCA may not provide a
warning with enough time to help
avoid a crash. It also may not
provide any warning at all. FCA
(Continued)

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/11/19
Driving and Operating 181
{Warning
AEB is an emergency crash
preparation feature and is not
designed to avoid crashes. Do
not rely on AEB to brake the
vehicle. AEB will not brake
outside of its operating speed
range and only responds to
detected vehicles.
AEB may not:. Detect a vehicle ahead on
winding or hilly roads.
. Detect all vehicles,
especially vehicles with a
trailer, tractors, muddy
vehicles, etc.
. Detect a vehicle when
weather limits visibility, such
as in fog, rain, or snow.
. Detect a vehicle ahead if it
is partially blocked by
pedestrians or other objects.
(Continued)
Warning (Continued)
Complete attention is always
required while driving, and you
should be ready to take action
and apply the brakes and/or steer
the vehicle to avoid crashes.
AEB may slow the vehicle to a
complete stop to try to avoid a
potential crash. If this happens, AEB
may engage the Electric Parking
Brake (EPB) to hold the vehicle at a
stop. Release EPB or firmly press
the accelerator pedal.
{Warning
AEB may automatically brake the
vehicle suddenly in situations
where it is unexpected and
undesired. It could respond to a
turning vehicle ahead, guardrails,
signs, and other non-moving
objects. To override AEB, firmly
press the accelerator pedal, if it is
safe to do so. FAB can be disabled through
vehicle personalization. See
“Collision/Detection Systems”
under
Vehicle Personalization 0113.
{Warning
Using AEB or IBA while towing a
trailer could cause you to lose
control of the vehicle and crash.
Turn the system to Off when
towing a trailer.
Side Blind Zone
Alert (SBZA)
If equipped, the SBZA system is a
lane-changing aid that assists
drivers with avoiding crashes that
occur with moving vehicles in the
side blind zone (or spot) areas.
When the vehicle is in a forward
gear, the left or right side mirror
display will light up if a moving
vehicle is detected in that blind
zone. If the turn signal is activated
and a vehicle is also detected on
the same side, the display will flash
as an extra warning not to change

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/11/19
Driving and Operating 183
When the vehicle is started, both
outside mirror LCA displays will
briefly come on to indicate the
system is operating. When the
vehicle is in a forward gear, the left
or right side mirror display will light
up if a moving vehicle is detected in
the next lane over in that blind zone
or rapidly approaching that zone.
If the turn signal is activated in the
same direction as a detected
vehicle, this display will flash as an
extra warning not to change lanes.
LCA can be disabled through
vehicle personalization. See
“Collision/Detection Systems”under
Vehicle Personalization 0113.
If LCA is disabled by the driver, the
LCA mirror displays will not light up.
When the System Does Not
Seem to Work Properly
The LCA system requires some
driving for the system to calibrate to
maximum performance. This
calibration may occur more quickly if
the vehicle is driven on a straight
highway road with traffic and
roadside objects (e.g., guardrails, barriers). During a trip, the LCA
system is not operational until the
vehicle first reaches a speed of
24 km/h (15 mph).
LCA displays may not come on
when passing a vehicle quickly, for
a stopped vehicle, or when towing a
trailer. The LCA detection zones
that extend back from the side of
the vehicle do not move further back
when a trailer is towed. Use caution
while changing lanes when towing a
trailer. LCA may alert to objects
attached to the vehicle, such as a
trailer, bicycle, or object extending
out to either side of the vehicle.
Attached objects may also interfere
with the detection of vehicles. This
is normal system operation; the
vehicle does not need service.
LCA may not always alert the driver
to vehicles in the next lane over,
especially in wet conditions or when
driving on sharp curves. The system
does not need to be serviced. The
system may light up due to
guardrails, signs, trees, shrubs, and
other non-moving objects. This is
normal system operation; the
vehicle does not need service.
LCA may not operate when the LCA
sensors in the left or right corners of
the rear bumper are covered with
mud, dirt, snow, ice, or slush, or in
heavy rainstorms. For cleaning
instructions, see "Washing the
Vehicle" under
Exterior Care0264.
If the DIC still displays the system
unavailable message after cleaning
both sides of the vehicle toward the
rear corners of the vehicle, see your
dealer.
If the LCA displays do not light up
when moving vehicles are in the
side blind zone or rapidly
approaching this zone and the
system is clean, the system may
need service. Take the vehicle to
your dealer.Radio Frequency Information
See Radio Frequency Statement
0 300.