CHEVROLET KODIAK 2007 Owners Manual

DateMiles/km Or
HoursServiced By Maintenance Record
401

DateMiles/km Or
HoursServiced By Maintenance Record
402

Customer Assistance and Information....... 404
Customer Satisfaction Procedure............... 404
Customer Assistance for Text
Telephone (TTY) Users.......................... 406
Customer Assistance Offices..................... 406
GM Mobility Reimbursement Program........ 407
Roadside Assistance Program................... 408
Vehicle Data Collection and
Event Data Recorders............................ 409
Collision Damage Repair........................... 410Reporting Safety Defects............................ 414
Reporting Safety Defects to the
United States Government..................... 414
Reporting Safety Defects to the
Canadian Government............................ 414
Reporting Safety Defects to
General Motors...................................... 415
Service Publications Ordering
Information............................................. 415
Section 7 Customer Assistance Information
403

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Chevrolet. Normally, any
concerns with the sales transaction or the
operation of your vehicle will be resolved by
your dealer’s sales or service departments.
Sometimes, however, despite the best intentions
of all concerned, misunderstandings can occur.
If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns
can be quickly resolved at that level. If the
matter has already been reviewed with the sales,
service or parts manager, contact the owner
of the dealership or the general manager.STEP TWO:If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without further
help, contact the GM Medium Duty Truck Customer
Assistance Center at 1-800-862-4389. In Canada,
contact GM of Canada Customer Communication
Centre in Oshawa by calling 1-800-263-3777
(English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number
in order to give your inquiry prompt attention.
Please have the following information available to
give the Customer Assistance Representative:
•Vehicle Identification Number (VIN). This is
available from the vehicle registration or title,
or the plate at the top left of the instrument
panel and visible through the windshield.
•Dealership name and location.
•Vehicle delivery date and present mileage
(kilometers).
When contacting Chevrolet, please remember
that your concern will likely be resolved at
a dealer’s facility. That is why we suggest you
follow Step One first if you have a concern.
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STEP THREE:Both General Motors and your
dealer are committed to making sure you are
completely satisfied with your new vehicle.
However, if you continue to remain unsatisfied
after following the procedure outlined in Steps One
and Two, you should file with the BBB Auto Line
Program to enforce any additional rights you
may have. Canadian owners refer to your
Warranty and Owner Assistance Information
booklet for information on the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The BBB Auto Line Program is an out of court
program administered by the Council of Better
Business Bureaus to settle automotive disputes
regarding vehicle repairs or the interpretation
of the New Vehicle Limited Warranty. Although you
may be required to resort to this informal dispute
resolution program prior to filing a court action,
use of the program is free of charge and your case
will generally be heard within 40 days. If you do
not agree with the decision given in your case, you
may reject it and proceed with any other venue
for relief available to you.You may contact the BBB Auto Line Program
using the toll-free telephone number or write them
at the following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by vehicle
age, mileage, and other factors. General Motors
reserves the right to change eligibility limitations
and/or discontinue its participation in this program.
405

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of
hearing, or speech-impaired and who use Text
Telephones (TTYs), Chevrolet has TTY equipment
available at its Customer Assistance Center.
Any TTY user in the U.S. can communicate with
Chevrolet by dialing: 1-800-833-CHEV (2438).
(TTY users in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Chevrolet encourages customers to call the
toll-free number for assistance. However, if a
customer wishes to write or e-mail, refer to
the addresses below.
United States — Customer Assistance
GM Medium Duty Truck Customer
Assistance Center
P.O. Box 44947
Detroit, MI 48244www.Chevrolet.com
1-800-TO-CHEVY (862-4389)
1-800-833-2438
(For Text Telephone devices (TTYs))
Fax Number: 313-381-0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
From U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada — Customer Assistance
General Motors of Canada Limited
Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone
devices (TTYs)
Roadside Assistance: 1-800-268-6800
406

Overseas — Customer Assistance
Please contact the local General Motors
Business Unit.
Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S.
Virgin Islands) — Customer Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
GM Mobility Reimbursement
Program
This program, available to qualified applicants,
can reimburse you up to $1,000 of the cost
of eligible aftermarket adaptive equipment required
for your vehicle, such as hand controls or a
wheelchair/scooter lift.
The offer is available for a very limited period of
time from the date of vehicle purchase/lease.
For more details, or to determine your vehicle’s
eligibility, visit gmmobility.com or call the GM
Mobility Assistance Center at 1-800-323-9935.
Text telephone (TTY) users, call 1-800-833-9935.
General Motors of Canada also has a Mobility
Program. Call 1-800-GM-DRIVE (463-7483)
for details. TTY users call 1-800-263-3830.
407

Roadside Assistance Program
GM Medium Duty Truck’s Roadside Assistance
provides stranded owners with towing service
for disabled vehicles.
This service combines the efforts of trained
telephone representatives with a network of
GM Medium Duty Truck’s dealer services.
Just dial GM Medium Duty Truck Roadside
Assistance at1-800-862-4389to reach a qualified
representative who can assist you in a repair or
arrange a tow. Other recommended services
can also be arranged for situations such as
retrieving locked in keys, changing a tire, or
delivering gasoline, at a charge to the customer.
We also provide dealer information at no
charge, such as location of the nearest authorized
medium duty GM Truck dealer and their hours
of operation.Roadside Assistance is available 24 hours a day,
7 days a week, 365 days a year. Should you
have any questions about Roadside Assistance,
call the GM Medium Duty Truck Roadside
Assistance Center or contact your dealer.
Canadian Roadside Assistance
In Canada, Medium Duty trucks are not eligible
for Roadside Assistance services. However,
owners/operators who contact Roadside
Assistance by calling1-800-268-6800may have
a tow arranged for them at the owner/operator
expense.
If a Medium Duty truck is towed to the nearest
General Motors dealership and the towing
was necessary due to failure of a warranted part,
the dealer will accept the towing charges and
submit them as part of the warranty claim.
408

Vehicle Data Collection and
Event Data Recorders
Your vehicle, like other modern motor vehicles, has
a number of sophisticated computer systems that
monitor and control several aspects of the vehicle’s
performance. Your vehicle uses on-board vehicle
computers to monitor emission control components
to optimize fuel economy, to monitor conditions for
airbag deployment and, if so equipped, to provide
anti-lock braking and to help the driver control
the vehicle in difficult driving situations. Some
information may be stored during regular operations
to facilitate repair of detected malfunctions; other
information is stored only in a crash event by
computer systems, such as those commonly
called event data recorders (EDR).
In a crash event, computer systems, such as the
Airbag Sensing and Diagnostic Module (SDM)
in your vehicle may record information about the
condition of the vehicle and how it was operated,
such as data related to engine speed, brake
application, throttle position, vehicle speed,safety belt usage, airbag readiness, airbag
performance, and the severity of a collision.
This information has been used to improve vehicle
crash performance and may be used to improve
crash performance of future vehicles and
driving safety. Unlike the data recorders on many
airplanes, these on-board systems do not
record sounds, such as conversation of vehicle
occupants.
To read this information, special equipment is
needed and access to the vehicle or the device
that stores the data is required. GM will not access
information about a crash event or share it with
others other than:
•with the consent of the vehicle owner or,
if the vehicle is leased, with the consent of
the lessee,
•in response to an official request of police or
similar government office,
•as part of GM’s defense of litigation through
the discovery process, or
•as required by law.
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In addition, once GM collects or receives data,
GM may:
•use the data for GM research needs,
•make it available for research where
appropriate confidentiality is to be maintained
and need is shown, or
•share summary data which is not tied to a
specific vehicle with non-GM organizations
for research purposes.
Others, such as law enforcement, may have
access to the special equipment that can read the
information if they have access to the vehicle
or the device that stores the data.
Collision Damage Repair
If your vehicle is involved in a collision and it is
damaged, have the damage repaired by a qualified
technician using the proper equipment and
quality replacement parts. Poorly performed
collision repairs will diminish your vehicle’s resale
value, and safety performance can be
compromised in subsequent collisions.
Collision Parts
Genuine GM Collision parts are new parts made
with the same materials and construction methods
as the parts with which your vehicle was
originally built. Genuine GM Collision parts are
your best choice to assure that your vehicle’s
designed appearance, durability, and safety are
preserved. The use of Genuine GM parts can help
maintain your GM New Vehicle Warranty.
Recycled original equipment parts may also be
used for repair. These parts are typically removed
from vehicles that were total losses in prior
accidents. In most cases, the parts being recycled
are from undamaged sections of the vehicle.
A recycled original equipment GM part, may be an
acceptable choice to maintain your vehicle’s
originally designed appearance and safety
performance, however, the history of these parts is
not known. Such parts are not covered by your
GM New Vehicle Limited Warranty, and any related
failures are not covered by that warranty.
410