CHEVROLET MONTE CARLO 1995 5.G Owners Manual

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Downloaded from www.Manualslib.com manuals search engine 0 Section 8 Customer Assistance Information
Here you will find out how to contact Chevrolet if you
need assistance. This section also tells
you how to obtain
service publications and how to report any safety
defects.
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and Chevrolet. Normally, any concern with the
sales transaction
or the operation of your vehicle will be
resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite the best intentions
of all
concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction,
the
following steps should be taken:
STEP ONE -- Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the Sales, Service, or Parts Manager,
contact the owner of the dealership or the General
Manager.
STEP TWO -- If after contacting a member of
dealership management, it appears your concern cannot
be resolved by the dealer without further help, contact
the Chevrolet Customer Assistance Center by calling
1-800-222- 1020. In Canada, contact GM of Canada
Customer Assistance Center in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In Puerto Rico, call
1-800-496-9992 (English) or 1-800-496-9993
(Spanish). In the
U.S. Virgin Islands, call
1-800-496-9994. In other overseas locations, contact
GM North American Export Sales in Canada by calling
1-905-644-4112.
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Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following
information available to give the Customer Assistance
Representative:
0 Your name, address, home and business telephone
numbers
0 Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top left
of the instrument panel and visible
through the windshield.)
0 Dealership name and location
0 Vehicle delivery date and present mileage Refer
to your Warranty and Owner Assistance
Information booklet for addresses
of Canadian and GM
Overseas offices.
When contacting Chevrolet, please remember that your
concern will likely be resolved
in the dealership, using
the dealership’s facilities, equipment and personnel.
That is why we suggest you follow Step One first if you
have a concern.
Customer Assistance for the Hearing
or Speech Impaired (TDD)
To assist customers who have hearing difficulties,
Chevrolet has installed special
TDD
(Telecommunication Devices for the Deaf) equipment at
its Customer Assistance Center. Any hearing or speech
impaired customer who has access to a TDD or a
conventional teletypewriter (TTY) can communicate with Chevrolet by dialing:
1 -800-TDD-CHEV. (TDD
users in Canada can dial 1-800-263-3830.)
0 Nature of concern
We encourage you to call the toll-free number listed
previously
in order to give your inquiry prompt
attention. However,
if you wish to write Chevrolet,
write to:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 7047
Troy,
MI 48007-7047
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Downloaded from www.Manualslib.com manuals search engine GM Participation in BBB AUTO
LINE - Alternative Dispute
Resolution Program*
*This program may not be available in all states,
depending on state law. Canadian owners refer to your
Warranty and Owner Assistance Information booklet.
General Motors reserves the right to change eligibility
limitations and/or to discontinue its participation in this
program.
Both Chevrolet and your Chevrolet dealer are
committed
to making sure you are completely satisfied
with your new vehicle. Our experience has shown that,
if a situation arises where you feel your concern has
not
been adequately addressed, the Customer Satisfaction
Procedure described earlier in this section is very
successful.
There may be instances where an impartial third-party
can assist
in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements, Chevrolet voluntarily participates
in
BBB AUTO LINE. BBB AUTO
LINE
is an out-of-court program
administered by the Better Business Bureau system
to settle disputes between customers and automobile
manufacturers. This program is available free of charge
to customers who currently own or lease a GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
Telephone: 1-800-955-5 100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN),
and
a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.

Downloaded from www.Manualslib.com manuals search engine We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO
LINE, but you
may contact the BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary
between you and Chevrolet. If this mediation
is
unsuccessful, an informal hearing will be scheduled
where eligible customers may present their case to an
impartial third-party arbitrator.
The arbitrator will make a decision which you may
accept or reject.
If you accept the decision, GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about forty days from
the time you file
a claim until a decision is made.
Some state laws may require
you to use this program
before filing a claim with a state-run arbitration program
or in the courts. For further information, contact the
BBB at 1-800-955-5100 or the Chevrolet Customer
Assistance Center at 1-800-222- 1020.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause
a crash or could cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to
notifying General Motors.
If NHTSA receives similar complaints,
it may open an
investigation, and if
it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer,
or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in the
Washington, D.C. area) or write to:
NHTSA,
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from
the Hotline.
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Downloaded from www.Manualslib.com manuals search engine REPORTING SAFETY DEFECTS
TO THE CANADIAN
GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited.
You may write to:
Transport Canada
Box 8880
Ottawa, Ontario
K1G 352.
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at 1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O.
Box 7047
Troy, MI 48007-7047
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors
of Canada Limited
Customer Assistance Center
1908 Colonel Sam Drive
Oshawa, Ontario
LlH 8P7
Chevrolet Roadside Assistance
Program
To enhance Chevrolet’s strong commitment to customer
satisfaction, Chevrolet is excited to announce the
establishment of the ChevroletIGeo Roadside Assistance
Center. As the owner of a 1995 ChevroletIGeo, your
membership
in Roadside Assistance is free.
24-Hour Roadside Assistance Number
Roadside Assistance is available 24 hours a day,
365 days a year’ by calling 1-800-CHEV USA
(1-800-243-8872). This toll-free number will provide
you over-the-phone roadside assistance with minor
mechanical problems.
If your problem cannot be
resolved over the phone,
our advisors have access to a
nationwide network of dealer recommended service
providers.
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Downloaded from www.Manualslib.com manuals search engine The following services are available:
0 Towing
Locksmith
0 Tire repair
0 Glass replacement
0 Rental car or taxi
0 Additional services, as necessary
0 Courtesy Transportation
Courtesy Transportation
Chevrolet/Geo offers Courtesy Transportation for
customers needing warranty service. Courtesy
Transportation will be offered in conjunction with the
coverage provided by the BUMPER TO BUMPER New
Vehicle Limited Warranty to eligible purchasers of 1995
Chevrolet/Geo passenger car and light duty trucks
(please see your selling dealer for details).
Courtesy Transportation Includes:
0 One way shuttle ride for any warranty repair
Up to $30 maximum daily vehicle rental allowance
for any overnight warranty repair
up to 5 days, OR
completed during
the same
day.
0
0
0
0
Up to $30 maximum daily cab, bus or other
transportation allowance
in lieu of rental for any
overnight warranty repair up to
5 days, OR
Up to $10 daily fuel allowance for rides provided by
another person (i.e., friend, neighbor, etc.)
in lieu of
rental or any overnight warranty repair up
to 5 days.
NOTE: All Courtesy Transportation arrangements
will be administered by your Chevrolet/Geo
dealership service management. Claim amounts
should reflect all actual costs.
Chevrolet/Geo Courtesy Transportation is not part of
the BUMPER TO BUMPER New Vehicle Limited
Warranty. Chevrolet/Geo reserves the right to make
any changes or discontinue Courtesy Transportation
at any time without notification.
For additional program details contact your
Chevrolet/Geo dealer.
In Canada, please consult your GM dealer for
information on courtesy transportation.
The Roadside Assistance Center uses companies that
will provide you with quality and priority service. When
roadside services are required, our advisors will explain
any payment obligations that may be incurred for
utilizing outside services.
8-6

Downloaded from www.Manualslib.com manuals search engine For prompt assistance when calling, please have the
following information available to give to the advisor:
Vehicle Identification Number
0 License plate number
0 Vehicle color
0 Vehicle location
0 Telephone number where you can be reached
0 Vehicle mileage
0 Description of problem
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer or call
1-800-268-6800 for emergency services.
Service and Owner Publications
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all
current and many past model General Motors vehicles.
Toll-free telephone numbers for ordering information:
United States 1-800-551-4123
Canada 1-800-668-5539
Service Manuals
Service manuals contain diagnostic and repair
information for all chassis and body systems. They may
be useful for owners who wish to gain a greater
understanding of their vehicle. They are also useful for
owners with the appropriate skill level or training who
wish
to perform “do-it-yourself” service. These are
authentic General Motors service manuals meant for
professional, qualified technicians. In some cases, they
refer to specialized tools, equipment and safety
procedures necessary to service the vehicle.
8-7

Downloaded from www.Manualslib.com manuals search engine Service Bulletins
Service bulletins covering various subjects are regularly
sent to
all General Motors dealershipshetail facilities.
GM monitors product performance in the field. When
service methods are found which promote better service
on
GM vehicles, bulletins are created to help the
technician perform better service. Service bulletins may
involve any number of vehicles. Some
will describe
inexpensive service, others will describe expensive
service. Some will advise new or unexpected conditions,
and others may help avoid future costly repairs.
An
important reminder -- service bulletins are meant for
qualified technicians. Since these bulletins are issued
throughout the model year and beyond, an index is
required and published quarterly to help identify specific
bulletins. Subscriptions are available.
You can order an
index at the toll-free numbers listed previously, or
ask a
GM dealerhetailer to see an index or individual bulletin.
Owner Publications
Owner's manuals, warranty folders and various owner
assistance booklets provide owners with general
' 'L j
operation and maintenance information. 1;
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