service CHEVROLET SILVERADO 2011 2.G Owners Manual

Black plate (2,1)Chevrolet Silverado Owner Manual - 2011
2011 Chevrolet Silverado Owner ManualM
Vehicle Care. . . . . . . . . . . . . . . . . 10-1
General Information . . . . . . . . . . 10-3
Vehicle Checks . . . . . . . . . . . . . . . 10-4
Headlamp Aiming . . . . . . . . . . . 10-40
Bulb Replacement . . . . . . . . . . 10-43
Electrical System . . . . . . . . . . . . 10-47
Wheels and Tires . . . . . . . . . . . 10-55
Jump Starting . . . . . . . . . . . . . . . 10-96
Towing . . . . . . . . . . . . . . . . . . . . . 10-101
Appearance Care . . . . . . . . . . 10-106
Service and Maintenance . . . 11-1
General Information . . . . . . . . . . 11-1
Scheduled Maintenance . . . . . . 11-2
Recommended Fluids,
Lubricants, and Parts . . . . . . . 11-8
Maintenance Records . . . . . . . 11-12 Technical Data
. . . . . . . . . . . . . . . 12-1
Vehicle Identification . . . . . . . . . 12-1
Vehicle Data . . . . . . . . . . . . . . . . . . 12-2
Customer Information . . . . . . . 13-1
Customer Information . . . . . . . . 13-1
Reporting Safety Defects . . . . 13-15
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-16
Index . . . . . . . . . . . . . . . . . . . . . i-1

Black plate (3,1)Chevrolet Silverado Owner Manual - 2011
Introduction iii
The names, logos, emblems,
slogans, vehicle model names,
and vehicle body designs appearing
in this manual including, but not
limited to, GM, the GM logo,
CHEVROLET, the CHEVROLET
Emblem, SILVERADO, and Z71
are trademarks and/or service
marks of General Motors LLC, its
subsidiaries, affiliates, or licensors.
This manual describes features that
may or may not be on your specific
vehicle either because they are
options that you did not purchase
or due to changes subsequent to
the printing of this owner manual.Please refer to the purchase
documentation relating to your
specific vehicle to confirm each
of the features found on your
vehicle. For vehicles first sold
in Canada, substitute the name
“General Motors of Canada Limited”
for Chevrolet Motor Division
wherever it appears in this manual.
If the vehicle has the Duramax
®
Diesel engine, see the Duramax
diesel supplement for additional and
specific information on this engine.
If the vehicle is a hybrid, see
the hybrid supplement for more
information.
Keep this manual in the vehicle for
quick reference.
Canadian Vehicle Owners
Propriétaires Canadiens
A French language copy of this
manual can be obtained from your
dealer or from:
On peut obtenir un exemplaire de
ce guide en français auprès du
concessionnaire ou à l'adresse
suivante:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
1-800-551-4123
Numéro de poste 6438 de langue
française
www.helminc.com
Litho in U.S.A.
Part No. 25965913 A First Printing©2010 General Motors LLC. All Rights Reserved.

Black plate (4,1)Chevrolet Silverado Owner Manual - 2011
iv Introduction
Using this Manual
To quickly locate information
about the vehicle, use the Index
in the back of the manual. It is an
alphabetical list of what is in the
manual and the page number
where it can be found.
Danger, Warnings, and
Cautions
Warning messages found on vehicle
labels and in this manual describe
hazards and what to do to avoid or
reduce them.
Dangerindicates a hazard with a
high level of risk which will result in
serious injury or death.
Warning orCaution indicates a
hazard that could result in injury or
death.
{WARNING
These mean there is something
that could hurt you or other
people.
Notice: This means there is
something that could result in
property or vehicle damage.
This would not be covered by
the vehicle's warranty.
A circle with a slash through it
is a safety symbol which means
“Do Not,” “Do not do this,” or
“Do not let this happen.”
Symbols
The vehicle has components and
labels that use symbols instead of
text. Symbols are shown along with
the text describing the operation or
information relating to a specific
component, control, message,
gauge, or indicator.
M: This symbol is shown when
you need to see your owner manual
for additional instructions or
information.
*: This symbol is shown when
you need to see a service manual
for additional instructions or
information.

Black plate (26,1)Chevrolet Silverado Owner Manual - 2011
1-26 In Brief
Storing Radio Stations
A maximum of 36 stations can be
stored as favorites using the six
softkeys located below the radio
station frequency tabs and by using
the radio FAV button. Press FAV
to go through up to six pages of
favorites, each having six favorite
stations available per page. Each
page of favorites can contain any
combination of AM, FM, or XM
stations.
For more information, see“Storing
Radio Stations” inAM-FM Radio
on
page 7‑8.
Setting the Clock
To set the time and date for the
radio with CD, DVD, and USB Port:
1. Turn the ignition key to
ACC/ACCESSORY or ON/RUN,
then press
O, to turn the
radio on.
2. Press
Hto display HR, MIN,
MM, DD, and YYYY (hour,
minute, month, day, and year).
3. Press the softkey located under any one of the labels to be
changed.
4. To increase or decrease the time or date, turn
fclockwise or
counter‐clockwise.
For detailed instructions on setting
the clock for the vehicle's specific
audio system, see Clock
on
page 5‑8.
Satellite Radio
XM is a satellite radio service
that is based in the 48 contiguous
United States and 10 Canadian
provinces. XM satellite radio has a
wide variety of programming and
commercial-free music, coast to
coast, and in digital-quality sound.
A fee is required to receive the
XM service.
For more information, refer to:
.www.xmradio.com or call
1-800-929-2100 (U.S.)
.www.xmradio.ca or call
1-877-438-9677 (Canada)
See “XM Satellite Radio Service”
under Satellite Radio on page 7‑10.

Black plate (35,1)Chevrolet Silverado Owner Manual - 2011
In Brief 1-35
.Replace the vehicle's tires with
the same TPC Spec number
molded into the tire's sidewall
near the size.
.Follow recommended scheduled
maintenance.
Roadside Assistance
Program
U.S.:1-800-243-8872
TTY Users: 1-888-889-2438
Canada: 1-800-268-6800
As the owner of a new Chevrolet,
you are automatically enrolled in
the Roadside Assistance program.
This program provides technically
trained advisors who are available
24 hours a day, 365 days a year,
to give minor repair information or
make towing arrangements.
For more information see Roadside
Assistance Program on page 13‑7. Roadside Assistance and OnStar
If you have a current OnStar
subscription, press the OnStar
button and the current GPS location
will be sent to an OnStar advisor
who will assess your problem,
contact Roadside Assistance,
and relay your exact location
to get the help you need.
Online Owner Center
The Online Owner Center is a
complimentary service that includes
online service reminders, vehicle
maintenance tips, online owner
manual, special privileges,
and more.
Sign up today at:
www.chevyownercenter.com
(U.S.) or
www.gm.ca (Canada).
OnStar®
For vehicles with an active OnStar
subscription, OnStar uses several
innovative technologies and live
advisors to provide a wide range
of safety, security, navigation,
diagnostics, and calling services.
Automatic Crash Response
In a crash, built‐in sensors can
automatically alert an OnStar
advisor who is immediately
connected to the vehicle to
see if you need help.

Black plate (36,1)Chevrolet Silverado Owner Manual - 2011
1-36 In Brief
How OnStar Service Works
Q:Push this blue button to
connect to a specially trained
OnStar advisor to verify your
account information and to answer
questions.
]: Push this red emergency
button to get priority help from
specially trained OnStar emergency
advisors.
X: Push this button for hands‐free,
voice‐activated calling and to give
voice commands for Hands‐Free
Calling and Turn‐by‐Turn
Navigation.
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Vehicle
Diagnostics, Remote Door Unlock,
Roadside Assistance, Turn‐by‐Turn
Navigation, and Hands‐Free Calling
are available on most vehicles.
Not all OnStar services are
available on all vehicles. For more
information see the OnStar Owner's
Guide or visit www.onstar.com
(U.S.) or www.onstar.ca (Canada), contact OnStar at 1-888-4-ONSTAR
(1‐888‐466‐7827) or TTY
1‐877‐248‐2080, or press
Qto
speak with an OnStar advisor
24 hours a day, 7 days a week.
For a full description of OnStar
services and system limitations,
see the OnStar Owner's Guide in
the glove box.
OnStar service is subject to the
OnStar terms and conditions
included in the OnStar Subscriber
Information.
OnStar service requires wireless
communication networks and the
Global Positioning System (GPS)
satellite network. Not all OnStar
services are available everywhere
or on all vehicles at all times.
OnStar service can’t work unless
your vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area, and the wireless
service provider has coverage,
network capacity, reception, and technology compatible with OnStar's
service. Service involving location
information about your vehicle
can’t work unless GPS signals
are available, unobstructed,
and compatible with the OnStar
hardware. The vehicle has to have
a working electrical system and
adequate battery power for the
OnStar equipment to operate.
OnStar service may not work if the
OnStar equipment isn’t properly
installed or you haven’t maintained
it and your vehicle is in good
working order and in compliance
with all government regulations.
If you try to add, connect, or modify
any equipment or software in your
vehicle, OnStar service may not
work. Other problems OnStar can’t
control may prevent service to you,
such as hills, tall buildings, tunnels,
weather, electrical system design
and architecture of your vehicle,
damage to important parts of your
vehicle in a crash, or wireless phone
network congestion or jamming.

Black plate (37,1)Chevrolet Silverado Owner Manual - 2011
In Brief 1-37
OnStar Steering Wheel
Controls
This vehicle may have a Talk/Mute
button that can be used to interact
with OnStar Hands-Free calling.
SeeSteering Wheel Controls
on
page 5‑3for more information.
On some vehicles, the mute button
can be used to dial numbers into
voice mail systems, or to dial phone
extensions. See the OnStar Owner's
Guide for more information.
Your Responsibility
Increase the volume of the radio if
the OnStar advisor cannot be heard.
If the light next to the OnStar
buttons is red, the system may
not be functioning properly. Push
the
Qbutton and request a vehicle
diagnostic. If the light appears clear
(no light appears), your OnStar
subscription has expired and all
services have been deactivated.
Push the
Qbutton to confirm that
the OnStar equipment is active.

Black plate (3,1)Chevrolet Silverado Owner Manual - 2011
Keys, Doors and Windows 2-3
Remote Keyless Entry
(RKE) System
SeeRadio Frequency Statementon
page 13‑18for information
regarding Part 15 of the Federal
Communications Commission (FCC)
rules and Industry Canada
Standards RSS-210/220/310.
If there is a decrease in the RKE
operating range:
.Check the distance.
The transmitter may be
too far from the vehicle.
.Check the location. Other
vehicles or objects may be
blocking the signal.
.Check the transmitter's battery.
See “Battery Replacement” later
in this section.
.If the transmitter is still not
working correctly, see your
dealer or a qualified technician
for service.
Remote Keyless Entry
(RKE) System Operation
The Remote Keyless Entry (RKE)
transmitter functions work up to
60 m (195 ft) away from the vehicle.
There are other conditions which
can affect the performance of the
transmitter. See Remote Keyless
Entry (RKE) System on page 2‑3.
With Remote Start (without
Remote Start Similar)
/(Remote Vehicle Start):
For vehicles with this feature,
press
/to start the engine from
outside the vehicle using the RKE
transmitter. See Remote Vehicle
Start
on page 2‑5for additional
information.
Q(Lock): Press to lock all the
doors.
If enabled through the Driver
Information Center (DIC), the turn
signal lamps flash once to indicate
locking has occurred. If enabled
through the DIC, the horn chirps
when
Qis pressed again within
three seconds. See Vehicle
Personalization (with DIC Buttons)
on page 5‑53for additional
information.
Pressing
Qarms the content
theft‐deterrent system. See
Anti-Theft Alarm System
on
page 2‑12.

Black plate (13,1)Chevrolet Silverado Owner Manual - 2011
Keys, Doors and Windows 2-13
If a locked driver door is opened
without using the RKE transmitter,
a 10 second pre-alarm will occur.
The horn will chirp and the lights
will flash. If the key is not placed
in the ignition and turned to START
or the door is not unlocked by
pressing the unlock button on
the RKE transmitter during the
10 second pre-alarm, the alarm
will go off. The vehicle's headlamps
will flash and the horn will sound
for about 30 seconds, then will turn
off to save the battery power.
The theft-deterrent system will not
activate if the doors are locked with
the key or the manual door lock.
It activates only if you use the
power door lock switch or the RKE
transmitter. The vehicle can be
started with the correct key if the
alarm is set off.To avoid setting off the alarm by
accident:
.If you do not want to activate
the theft-deterrent system, the
vehicle should be locked with
the door key after the doors are
closed.
.Always unlock a door with the
RKE transmitter.
If the alarm is set off, press unlock
on the RKE transmitter or place the
key in the ignition and turn it to
START.
Testing the Alarm
To test the alarm:
1. Lower the driver window and open the driver door.
2. Press lock on the RKE transmitter. 3. Close the door and wait for the
security light to go out.
4. Reach in through the window, unlock the door with the manual
door lock, and open the door.
This should set off the alarm.
If the alarm does not sound when
it should but the headlamps flash,
check to see if the horn works. The
horn fuse may be blown. To replace
the fuse, see Fuses and Circuit
Breakers on page 10‑48.
If the alarm does not sound or the
headlamps do not flash, see your
dealer for service.

Black plate (14,1)Chevrolet Silverado Owner Manual - 2011
2-14 Keys, Doors and Windows
Immobilizer
SeeRadio Frequency Statementon
page 13‑18for information
regarding Part 15 of the Federal
Communications Commission (FCC)
rules and Industry Canada
Standards RSS-210/220/310.
Immobilizer Operation
This vehicle has PASS-Key®III+
(Personalized Automotive Security
System) theft-deterrent system.
PASS-Key
®III+ is a passive
theft-deterrent system.
The system is automatically armed
when the key is removed from the
ignition.
The system is automatically
disarmed when the key is turned
to ON/RUN, ACC/ACCESSORY
or START from the LOCK/OFF
position. You do not have to manually arm or
disarm the system.
The security light will come on if
there is a problem with arming
or disarming the theft-deterrent
system.
When the PASS-Key
®III+ system
senses that someone is using the
wrong key, it prevents the vehicle
from starting. Anyone using a
trial-and-error method to start the
vehicle will be discouraged because
of the high number of electrical key
codes.
If the engine does not start and
the security light on the instrument
panel cluster comes on when trying
to start the vehicle, there may be
a problem with the theft-deterrent
system. Turn the ignition off and
try again. If the engine still does not start,
and the key appears to be
undamaged, try another ignition key.
At this time, you may also want to
check the fuse. See
Fuses and
Circuit Breakers
on page 10‑48.
If the engine still does not start
with the other key, the vehicle
needs service. If the vehicle does
start, the first key may be faulty.
See your dealer who can service
the PASS-Key
®III+ to have a new
key made. In an emergency, contact
Roadside Assistance.
It is possible for the PASS-Key
®III+
decoder to learn the transponder
value of a new or replacement key.