ECU CHEVROLET SILVERADO 2020 Repair Manual

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
Customer Information 463
.Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery. .
Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 500 miles.
Services Not Included in
Roadside Assistance
. Impound towing caused by
violation of any laws
. Legal fines
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel Delivery: Reimbursement
is up to 7 liters. If available,
diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required.
Once authorization has been
received, the Roadside
Assistance advisor will help to
make arrangements and explain
how to receive payment.
. Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
470 Customer Information
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven or used. For
example, the vehicle uses computer
modules to monitor and control
engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy them in a crash, and,
if equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store
data to help the dealer technician
service the vehicle or to help GM
improve safety or features. Some
modules may also store data about
how the vehicle is operated, such as
rate of fuel consumption or average
speed. These modules may retain
personal preferences, such as radio
presets, seat positions, and
temperature settings.
Cybersecurity
GM collects information about the
use of your vehicle including
operational and safety related
information. We collect this
information to provide, evaluate,
improve, and troubleshoot our
products and services and to
develop new products and services.
The protection of vehicle electronics
systems and customer data from
unauthorized outside electronic
access or control is important to
GM. GM maintains appropriate
security standards, practices,
guidelines and controls aimed at
defending the vehicle and the
vehicle service ecosystem against
unauthorized electronic access,
detecting possible malicious activity
in related networks, and responding
to suspected cybersecurity incidents
in a timely, coordinated and effective
manner. Security incidents could
impact your safety or compromise
your private data. To minimize
security risks, please do not connect
your vehicle electronic systems to
unauthorized devices or connect
your vehicle to any unknown oruntrusted networks (such as
Bluetooth, WIFI or similar
technology). In the event you
suspect any security incident
impacting your data or the safe
operation of your vehicle, please
stop operating your vehicle and
contact your dealer.
Event Data Recorders
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an air
bag deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The
EDR in this vehicle is designed to
record such data as:
.
How various systems in your
vehicle were operating;

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
472 OnStar
OnStar
OnStar Overview
OnStar Overview . . . . . . . . . . . . . 472
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . . 473
Security . . . . . . . . . . . . . . . . . . . . . . 474
OnStar Additional Information
OnStar AdditionalInformation . . . . . . . . . . . . . . . . . . 474
OnStar Overview
=Voice Command Button
QBlue OnStar Button
>Red Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system
that can connect to an OnStar
Advisor for Emergency, Security,
Navigation, Connections, and
Diagnostics Services. OnStar
services may require a paid service
plan and data plan. OnStar requires
the vehicle battery and electrical
system, cellular service, and GPS
satellite signals to be available and
operating. OnStar acts as a link to
existing emergency service
providers. OnStar may collect
information about you and your
vehicle, including location information. See OnStar User
Terms, Privacy Statement, and
Software Terms for more details
including system limitations at
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
The OnStar system status light is
next to the OnStar buttons. If the
status light is:
.
Solid Green: System is ready.
. Flashing Green: On a call.
. Red: Indicates a problem.
. Off: System is off. Press
Qtwice
to speak with an OnStar Advisor.
Press
Qor call 1-888-4ONSTAR
(1-888-466-7827) to speak to an
Advisor.
Functionality of the Voice Command
button may vary by vehicle and
region.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
OnStar 473
Press=to:
. Open the OnStar app on the
infotainment display. See the
infotainment manual for
information on how to use the
OnStar app.
Or
. Give OnStar Turn-by-Turn
Navigation voice commands.
. Obtain and customize the Wi-Fi
hotspot name or SSID and
password, if equipped.
Press
Qto connect to an
Advisor to:
. Verify account information or
update contact information.
. Get driving directions.
. Receive a Diagnostic check of
the vehicle's key operating
systems. .
Receive Roadside Assistance.
. Manage Wi-Fi Settings,
if equipped.
Press
>to get a priority connection
to an OnStar Advisor available 24/
7 to:
. Get help for an emergency.
. Be a Good Samaritan or
respond to an AMBER Alert.
. Get assistance in severe
weather or other crisis situations
and find evacuation routes.
OnStar Services
Emergency
Emergency Services require an
active safety and security plan. With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor
who is immediately connected in to
the vehicle to help.
Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and
relay important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider
to help with a flat tire, a battery
jump, or an empty gas tank.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
474 OnStar
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle.
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.
Prior to vehicle purchase. Press
Qto set up an account.
. After change in ownership and
at 90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the
Vehicle
Call 1-888-4ONSTAR
(1-888-466-7827) immediately to
terminate your OnStar or connected
services if the vehicle is disposed
of, sold, transferred, or if the
lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
or connected service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Remote
Services, and Roadside Assistance
are available on most vehicles. Not
all OnStar services are available
everywhere or on all vehicles. For
more information, a full description
of OnStar services, system
limitations, and OnStar User Terms,
Privacy Statement, and Software
Terms:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
OnStar 477
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
saved navigation destinations or
pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or
settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy
statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehicle
system status, identify whether
updates or changes are available,or deliver updates or changes. An
active OnStar agreement constitutes
consent to these software updates
or changes and agreement that
either OnStar or GM may remotely
deliver them to the vehicle.
Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com (U.S.),
or www.onstar.ca (Canada). We
recommend that you review it. If you
have any questions, call
1-888-4ONSTAR (1-888-466-7827)
or press
Qto speak with an
Advisor. Users of wireless
communications are cautioned that
the privacy of any information sent
via wireless cellular communications
cannot be assured. Third parties
may unlawfully intercept or access
transmissions and private
communications without consent.
OnStar - Software
Acknowledgements
To obtain the source code under
GPL, LGPL, MPL, and other open
source licenses, that is contained
in this product, please visit
http://opensource.lge.com. In
addition to the source code, all
referred license terms, warranty
disclaimers, and copyright notices
are available for download. This
offer is valid for a period of three
years after our last shipment of this
product. This offer is valid to anyone
in receipt of this information.
*Provided through LG Electronics
Inc., who is solely responsible for
provisions of related OSS
compliance.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
Connected Services 479
Get My Destination1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Get my destination.”
System responds with the
address and distance to the
destination, then responds with
“OnStar ready,” then a tone.
Send Destination to Vehicle
Directions can be sent to the
vehicle’s navigation screen,
if equipped.
Press
Q, then ask the Advisor to
download directions to the vehicle’s
navigation system, if equipped. After
the call ends, the navigation screen
will provide prompts to begin driving
directions. Routes that are sent to
the navigation screen can only be
canceled through the navigation
system.
See www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Connections
The following services help with
staying connected.
For coverage maps, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Ensuring Security
. Change the default passwords
for the Wi-Fi hotspot and
myChevrolet mobile application.
Make these passwords different
from each other and use a
combination of letters and
numbers to increase the
security.
. Change the default name of the
SSID (Service Set Identifier).
This is your network’s name that
is visible to other wireless
devices. Choose a unique name
and avoid family names or
vehicle descriptions.
Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in
Wi-Fi hotspot that provides access
to the Internet and web content at
4G LTE speed. Up to seven mobile devices can be connected. A data
plan is required. Use the in-vehicle
controls only when it is safe to
do so.
1. To retrieve Wi-Fi hotspot information, press
=to open
the OnStar app on the
infotainment display, then
select Wi-Fi Hotspot. On some
vehicles, touch Wi-Fi or Wi-Fi
Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID),
password, and on some
vehicles, the connection type
(no Internet connection, 3G,
4G, 4G LTE), and signal quality
(poor, good, excellent). The
LTE icon shows connection to
Wi-Fi. It is possible that the
icon may not illuminate even
though the vehicle has an
active connection.
3. To change the SSID or password, press
Qor call
1-888-4ONSTAR to connect
with an Advisor. On some

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
Index 481
IndexA
Accessories andModifications . . . . . . . . . . . . . . . . . . 325
Accessory Power . . . . . . . . . . . . . . . 213
Active Fuel Management . . . . . . . 215
Adaptive Cruise Control . . . . . . . . 242
Add-On Electrical Equipment . . . 318
Adding a Snow Plow or Similar Equipment . . . . . . . . . . . . . 319
Additional Information
OnStar . . . . . . . . . . . . . . . . . . . . . . . 474
Additional Maintenance and Care . . . . . . . . . . . . . . . . . . . . . . 445
Adjustments
Lumbar, Front Seats . . . . . . . . . . . . 54
Air Cleaner/Filter, Engine . . . . . . . 340
Air Conditioning . . . . . . . . . . . 174, 176
Air Filter Life System . . . . . . . . . . . . . . . . . . . 339
Air Filter, Passenger Compartment . . . . . . . . . . . . . . . . . 180
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 179
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . . . 81
How Does an Airbag
Restrain? . . . . . . . . . . . . . . . . . . . . . 74
Passenger Sensing System . . . . 75 Airbag System (cont'd)
What Makes an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 73
What Will You See after an Airbag Inflates? . . . . . . . . . . . . . . . 74
When Should an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 73
Where Are the Airbags? . . . . . . . . 71
Airbags Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . . . 80
Passenger Status Indicator . . . 133
Readiness Light . . . . . . . . . . . . . . 133
Servicing Airbag-Equipped
Vehicles . . . . . . . . . . . . . . . . . . . . . . . 80
System Check . . . . . . . . . . . . . . . . . . 69
Alarm Vehicle Security . . . . . . . . . . . . . . . . 34
Alert Lane Change . . . . . . . . . . . . . . . . . 270
Side Blind Zone (SBZA) . . . . . . 270
All-Season Tires . . . . . . . . . . . . . . . . 375
All-Terrain Tires . . . . . . . . . . . . . . . . . 377
Antilock Brake System (ABS) . . . 228 Warning Light . . . . . . . . . . . . . . . . . 138

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
Index 483
Capacities andSpecifications . . . . . . . . . . . . . . . . . 454
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . 216
Tailgate . . . . . . . . . . . . . . . . . . . . . . . . . 29
Winter Driving . . . . . . . . . . . . . . . . 194
Cargo
Tie-Downs . . . . . . . . . . . . . . . . . . . . .113
Caution, Danger, and Warning . . . . 3
Center Console Storage . . . . . . . . 111
Center High-Mounted Stoplamp (CHMSL) and
Cargo Lamp . . . . . . . . . . . . . . . . . . . 365
Center Seat . . . . . . . . . . . . . . . . . . . . . 53
Chains, Tire . . . . . . . . . . . . . . . . . . . . 400
Charging Wireless . . . . . . . . . . . . . . . . . . . . . . 121
Charging System Light . . . . . . . . . 134
Check Engine Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . 135
Ignition Transmission Lock . . . 359
Child Restraints Infants and Young Children . . . . . 84
Lower Anchors and Tethersfor Children . . . . . . . . . . . . . . . . . . . 89
Older Children . . . . . . . . . . . . . . . . . . 82
Securing . . . . . . . . . . . . 102, 105, 106 Child Restraints (cont'd)
Systems . . . . . . . . . . . . . . . . . . . . . . . . 86
Circuit Breakers . . . . . . . . . . . . . . . . 366
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 424
Interior Care . . . . . . . . . . . . . . . . . . 430
Climate Control Systems . . . . . . . 174
Air Conditioning . . . . . . . . . . . . . . 174
Dual Automatic . . . . . . . . . . . . . . . 176
Heating . . . . . . . . . . . . . . . . . . . . . . . 174
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Cluster, Instrument . . . . . . . . . . . . . 124
Collision Damage Repair . . . . . . . 465
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . .110
Compass . . . . . . . . . . . . . . . . . . . . . . . 118
Connected Services
Connections . . . . . . . . . . . . . . . . . . 479
Diagnostics . . . . . . . . . . . . . . . . . . . 480
Navigation . . . . . . . . . . . . . . . . . . . . 478
Connections
Connected Services . . . . . . . . . . 479
Control Hill Descent . . . . . . . . . . . . . . . . . . 233
Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 231
Control Light Hill Descent . . . . . . . . . . . . . . . . . . 139 Control of a Vehicle . . . . . . . . . . . . . 185
Convex Mirrors . . . . . . . . . . . . . . . . . . 37
Coolant
Engine Temperature Gauge . . 131
Engine TemperatureWarning Light . . . . . . . . . . . . . . . 141
Cooling . . . . . . . . . . . . . . . . . . . . 174, 176
Cooling System . . . . . . . . . . . . . . . . . 342
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . 464
Cruise Control . . . . . . . . . . . . . . . . . . 239
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Cruise Control, Adaptive . . . . . . . . 242
Cupholders . . . . . . . . . . . . . . . . . . . . . 110
Customer Assistance . . . . . . . . . . . 461 Offices . . . . . . . . . . . . . . . . . . . . . . . . 460
Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . 461
Customer Information Publications OrderingInformation . . . . . . . . . . . . . . . . . . 467
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 458
Cybersecurity . . . . . . . . . . . . . . . . . . . 470
D
Damage Repair, Collision . . . . . . . 465
Danger, Warning, and Caution . . . . 3

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
Index 487
L
Labeling, Tire Sidewall . . . . . . . . . . 377
LampsAuxiliary RoofMounted Lamp . . . . . . . . . . . . . . 168
Daytime Running (DRL) . . . . . . 165
Dome . . . . . . . . . . . . . . . . . . . . . . . . . 170
Exterior Cargo . . . . . . . . . . . . . . . . 169
Exterior Controls . . . . . . . . . . . . . . 162
Exterior Lamps Off Reminder . . . . . . . . . . . . . . . . . . . 164
Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . 172
License Plate . . . . . . . . . . . . . . . . . 366
Malfunction Indicator
(Check Engine) . . . . . . . . . . . . . 135
On Reminder . . . . . . . . . . . . . . . . . 144
Reading . . . . . . . . . . . . . . . . . . . . . . 170
Lane Change Alert (LCA) . . . . . . . 270
Lane Departure
Warning (LDW) . . . . . . . . . . . . . . . . 272
Lane Departure Warning Light . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Lane Keep Assist (LKA) . . . . . . . . 274
Lane Keep Assist Light . . . . . . . . . 139
Lap-Shoulder Belt . . . . . . . . . . . . . . . 65 LATCH System
Replacing Parts after a
Crash . . . . . . . . . . . . . . . . . . . . . . . 102
LATCH, Lower Anchors and Tethers for Children . . . . . . . . . . . . 89
LED Lighting . . . . . . . . . . . . . . . . . . . . 363
Lighting Entry . . . . . . . . . . . . . . . . . . . . . . . . . 171
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Illumination Control . . . . . . . . . . . 170
LED . . . . . . . . . . . . . . . . . . . . . . . . . . 363
Task . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Lights Airbag Readiness . . . . . . . . . . . . . 133
Antilock Brake System(ABS) Warning . . . . . . . . . . . . . . 138
Brake System Warning . . . . . . . 137
Charging System . . . . . . . . . . . . . 134
Check Engine (Malfunction Indicator) . . . . . . . . . . . . . . . . . . . . 135
Cruise Control . . . . . . . . . . . . . . . . 144
Door Ajar . . . . . . . . . . . . . . . . . . . . . 144
Driver Mode Control . . . . . . . . . . 142
Electric Parking Brake . . . . . . . . 137
Electronic Stability Control
(ESC), Off . . . . . . . . . . . . . . . . . . . 141
Engine Coolant Temperature Warning . . . . . . . 141 Lights (cont'd)
Engine Oil Pressure . . . . . . . . . . 143
Flash-to-Pass . . . . . . . . . . . . . . . . . 165
Four-Wheel-Drive . . . . . . . . . . . . . 138
Front Fog Lamp . . . . . . . . . . . . . . 144
High-Beam On . . . . . . . . . . . . . . . . 143
High/Low Beam Changer . . . . . 164
Hill Descent Control . . . . . . . . . . 139
Lane Departure Warning . . . . . . 139
Lane Keep Assist . . . . . . . . . . . . . 139
Low Fuel Warning . . . . . . . . . . . . 143
Seat Belt Reminders . . . . . . . . . . 132
Security . . . . . . . . . . . . . . . . . . . . . . 143
Service Electric Parking
Brake . . . . . . . . . . . . . . . . . . . . . . . 138
Tire Pressure . . . . . . . . . . . . . . . . . 142
Tow/Haul Mode . . . . . . . . . . . . . . . 139
Traction Off . . . . . . . . . . . . . . . . . . . 140
Limited-Slip Differential . . . . . . . . . 239
Lock Steering Column . . . . . . . . . . . . . . . . 35
Locking Rear Axle . . . . . . . . . . . . . . 239
Locks Automatic Door . . . . . . . . . . . . . . . . . 27
Delayed Locking . . . . . . . . . . . . . . . . 27
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Lockout Protection . . . . . . . . . . . . . . 27
Power Door . . . . . . . . . . . . . . . . . . . . . 27