infotainment CHEVROLET SILVERADO 2500 2018 Workshop Manual

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
Infotainment System 215
such technology outside of this
product is prohibited without a
license from Microsoft.
For more information on the
Software, including any open source
software license terms (and
available source code) as well as
copyright attributions applicable to
the Runtime Configuration indicated
above, please contact the
Manufacturer or contact QSSC at
175 Terence Matthews Crescent,
Kanata, Ontario, Canada K2M 1W8
([email protected]).
END USER NOTICE
The marks of companies displayed
by this product to indicate business
locations are the marks of their
respective owners. The use of such
marks in this product does not imply
any sponsorship, approval,
or endorsement by such companies
of this product.

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
Driving and Operating 227
{Warning
Taking your eyes off the road too
long or too often could cause a
crash resulting in injury or death.
Focus your attention on driving.
Refer to the infotainment section
and/or infotainment manual on using
that system and the navigation
system, if equipped, including
pairing and using a cell phone.
Defensive Driving
Defensive driving means “always
expect the unexpected.” The first
step in driving defensively is to wear
the seat belt. See Seat Belts067.
. Assume that other road users
(pedestrians, bicyclists, and
other drivers) are going to be
careless and make mistakes.
Anticipate what they might do
and be ready.
. Allow enough following distance
between you and the driver in
front of you. .
Focus on the task of driving.
Drunk Driving
Death and injury associated with
drinking and driving is a global
tragedy.
{Warning
Drinking and then driving is very
dangerous. Your reflexes,
perceptions, attentiveness, and
judgment can be affected by even
a small amount of alcohol. You
can have a serious —or even
fatal —collision if you drive after
drinking.
Do not drink and drive or ride with
a driver who has been drinking.
Ride home in a cab; or if you are
with a group, designate a driver
who will not drink.
Control of a Vehicle
Braking, steering, and accelerating
are important factors in helping to
control a vehicle while driving.
Braking
Braking action involves perception
time and reaction time. Deciding to
push the brake pedal is perception
time. Actually doing it is
reaction time.
Average driver reaction time is
about three-quarters of a second. In
that time, a vehicle moving at
100 km/h (60 mph) travels 20 m
(66 ft), which could be a lot of
distance in an emergency.
Helpful braking tips to keep in mind
include:
. Keep enough distance between
you and the vehicle in front
of you.
. Avoid needless heavy braking.
. Keep pace with traffic.
If the engine ever stops while the
vehicle is being driven, brake
normally but do not pump the
brakes. Doing so could make the
pedal harder to push down. If the
engine stops, there will be some
power brake assist but it will be
used when the brake is applied.

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
248 Driving and Operating
{Warning
Turning off the vehicle while
moving may cause loss of power
assist in the brake and steering
systems and disable the airbags.
While driving, turn off the vehicle
only in an emergency.
In an emergency, if the vehicle
cannot be pulled over and must be
turned off while driving: 1. Push the key all the way in toward the steering column,
then turn the key to ACC/
ACCESSORY.
2. Brake using firm and steady pressure. Do not pump the
brakes repeatedly. This may
deplete power assist, requiring
increased brake pedal force.
3. Shift the vehicle to N (Neutral). This can be done while the
vehicle is moving. Continue
braking and steer the vehicle to
a safe location. 4. Come to a complete stop. Shift
to P (Park) with an automatic
transmission, or Neutral with a
manual transmission. Push the
key all the way in toward the
steering column, then turn the
ignition to LOCK/OFF.
5. Set the parking brake. See Parking Brake 0271.
Caution
Use the correct key, make sure it
is all the way in —or pushed all
the way in toward the steering
column when turning off the
vehicle —and turn it only with
your hand.
1 (ACC/ACCESSORY) : This
position allows features such as the
infotainment system to operate
while the vehicle is off. It also
unlocks the steering column,
if equipped with a locking steering
column. Use this position if the
vehicle must be pushed or towed.
See Retained Accessory Power
(RAP) 0251. From ON/RUN, push the key all the
way in toward the steering column,
then turn the key to ACC/
ACCESSORY.
If the key is left in ACC/
ACCESSORY with the engine off,
the battery could drain and the
vehicle may not start.
A warning chime will sound when
the driver door is opened and the
key is in the ignition.
2 (ON/RUN) :
This position can be
used to operate the electrical
accessories and to display some
instrument cluster warning and
indicator lights. This position can
also be used for service and
diagnostics, and to verify the proper
operation of the malfunction
indicator lamp as may be required
for emission inspection purposes.
The switch stays in this position
when the engine is running. The
transmission is also unlocked in this
position on automatic transmission
vehicles.

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
280 Driving and Operating
Information Center (DIC) messages
may display when the systems are
unavailable or blocked..Front and rear bumpers and the
area below the bumpers
. Front grille and headlamps
. Front camera lens in the front
grille or near the front emblem
. Front side and rear side panels
. Outside of the windshield in front
of the rearview mirrors
. Side camera lens on the bottom
of the outside mirrors
. Rear side corner bumpers
. Rear Vision Camera above the
license plate
Assistance Systems for
Parking or Backing
If equipped, the Rear Vision Camera
(RVC), Rear Park Assist (RPA), and
Front Park Assist (FPA) may help
the driver park or avoid objects.
Always check around the vehicle
when parking or backing.
The RVC and RPA will not work
properly if the tailgate is down. If the
tailgate is down, do not use these
systems. Rear Vision Camera (RVC)
When the vehicle is shifted into
R (Reverse), the RVC displays an
image of the area behind the vehicle
in the infotainment display. The
previous screen displays when the
vehicle is shifted out of R (Reverse)
after a short delay. To return to the
previous screen sooner, press any
button on the infotainment system,
shift into P (Park), or reach a vehicle
speed of approximately
12 km/h (8 mph).
1. View Displayed by the
Camera

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
Driving and Operating 281
1. View Displayed by theCamera
2. Corners of the Rear Bumper
Displayed images may be farther or
closer than they appear. The area
displayed is limited and objects that
are close to either corner of the
bumper or under the bumper do not
display.
A warning triangle may display on
the infotainment display to show
that RPA has detected an object.
This triangle changes from amber to
red and increases in size the closer
the object.
{Warning
The camera(s) do not display
children, pedestrians, bicyclists,
crossing traffic, animals, or any
other object outside of the
cameras’ field of view, below the
bumper, or under the vehicle.
Shown distances may be different
from actual distances. Do not
drive or park the vehicle using
only these camera(s). Always
check behind and around the
vehicle before driving. Failure to
use proper care may result in
injury, death, or vehicle damage.
Park Assist
With RPA, and if equipped with FPA,
as the vehicle moves at speeds of
less than 8 km/h (5 mph) the
sensors on the bumpers may detect
objects up to 2.5 m (8 ft) behind and
1.2 m (4 ft) in front of the vehicle
within a zone 25 cm (10 in) high off
the ground and below bumper level.
These detection distances may be
shorter during warmer or humid weather. Blocked sensors will not
detect objects and can also cause
false detections. Keep the sensors
clean of mud, dirt, snow, ice, and
slush; and clean sensors after a car
wash in freezing temperatures.
{Warning
The Park Assist system does not
detect children, pedestrians,
bicyclists, animals, or objects
located below the bumper or that
are too close or too far from the
vehicle. It is not available at
speeds greater than 8 km/h
(5 mph). To prevent injury, death,
or vehicle damage, even with
Park Assist, always check the
area around the vehicle and
check all mirrors before moving
forward or backing.

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
Customer Information 449
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 449
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 451
Customer Assistance for Text Telephone (TTY) Users . . . . . 452
Online Owner Center . . . . . . . . . 452
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 453
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 453
Scheduling Service Appointments . . . . . . . . . . . . . . . 455
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 455
Collision Damage Repair . . . . . 456
Publication Ordering Information . . . . . . . . . . . . . . . . . . 458
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 459
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 460
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 460
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 460
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 461
Event Data Recorders . . . . . . . . 461
OnStar . . . . . . . . . . . . . . . . . . . . . . . 462
Infotainment System . . . . . . . . . . 462
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
Customer Information 459
Customer Literature
Owner’s manuals are written
specifically for owners and are
intended to provide basic
operational information about the
vehicle. The owner ’s manual
includes the Maintenance Schedule
for all models.
Customer literature publications
available for purchase include
owner ’s manuals, warranty
manuals, infotainment manuals, and
portfolios. Portfolios include an
owner ’s manual, warranty manual,
infotainment manual, if applicable,
and zip lock bag or pouch.
Current and Past Models
Service manuals and customer
literature are available for many
current and past model year GM
vehicles.
To order, call 1-800-551-4123
Monday–Friday, 8:00 a.m.–6:00 p.m.
eastern time
For credit card orders only (VISA,
MasterCard, or Discover), see
Helm, Inc. at: www.helminc.com. To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
complies with Part 15/Part 18 of the
Federal Communications
Commission (FCC) rules and with
Innovation, Science and Economic
Development (ISED) Canada's
RSP-100 / license-exempt RSS's /
ICES-001.
Operation is subject to the following
two conditions:
1. The device may not cause harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device. Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
462 Customer Information
These data can help provide a
better understanding of the
circumstances in which crashes and
injuries occur.
Note
EDR data are recorded by your
vehicle only if a non-trivial crash
situation occurs; no data are
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) are recorded.
However, other parties, such as law
enforcement, could combine the
EDR data with the type of
personally identifying data routinely
acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR.GM will not access these data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar
If the vehicle is equipped with
OnStar and has an active service
plan, additional data may be
collected through the OnStar
system. This includes information
about the vehicle’s operation;
collisions involving the vehicle; the
use of the vehicle and its features;
and, in certain situations, the
location and approximate GPS
speed of the vehicle. Refer to theOnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
See
OnStar Additional Information
0 465.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
464 OnStar
Press=to:
. Open the OnStar app on the
infotainment display. See the
infotainment manual for
information on how to use the
OnStar app.
Or
. Make a call, end a call,
or answer an incoming call.
. Give OnStar Hands-Free Calling
voice commands.
. Give OnStar Turn-by-Turn
Navigation voice commands.
. Obtain and customize the Wi-Fi
hotspot name or SSID and
password, if equipped.
Press
Qto connect to an
Advisor to:
. Verify account information or
update contact information.
. Get driving directions.
. Receive a Diagnostic check of
the vehicle's key operating
systems.
. Receive Roadside Assistance. .
Manage Wi-Fi Settings,
if equipped.
Press
>to get a priority connection
to an OnStar Advisor available
24/7 to:
. Get help for an emergency.
. Be a Good Samaritan or
respond to an AMBER Alert.
. Get assistance in severe
weather or other crisis situations
and find evacuation routes.
OnStar Services
Emergency
Emergency Services require an
active safety and security plan. With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor
who is immediately connected in to
the vehicle to help.
Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and
relay important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider
to help with a flat tire, a battery
jump, or an empty gas tank.

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
Connected Services 471
Connected
Services
Connected Services
Navigation . . . . . . . . . . . . . . . . . . . . 471
Connections . . . . . . . . . . . . . . . . . . 472
Diagnostics . . . . . . . . . . . . . . . . . . . 474
Connected Services
Navigation
Navigation requires a specific
OnStar or connected service plan.
Press
Qto receive Turn-by-Turn
directions or have them sent to the
vehicle’s navigation screen,
if equipped.
Turn-by-Turn Navigation
1. PressQto connect to an
Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands
During a Planned Route
Functionality of the Voice Command
button, if equipped, may vary by
vehicle and region. For some
vehicles, press
=to open the OnStar app on the infotainment
display. For other vehicles press
=
as follows.
Cancel Route
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Cancel route.” System
responds: “Do you want to
cancel directions?”
3. Say “Yes.”System responds:
“OK, request completed, thank
you, goodbye.”
Route Preview
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Route preview.” System
responds with the next three
maneuvers.
Repeat
1. Press
=. System responds:
“OnStar ready,” then a tone.