diff CHEVROLET SILVERADO 2500 2023 User Guide

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-15546003) - 2022 - CRC - 5/5/21
Infotainment System 161
Supported Apple Devices
To view supported devices in USA, see
my.chevrolet.com\learned.
Loss of Audio
If a phone currently paired over Bluetooth is
plugged in with a USB cable, the system will
automatically mute the phone audio.
Playback can be resumed by changing the
audio source from Bluetooth to USB cable.
Source USB from the Media icon on the
infotainment display to resume playback.
Other phones such as Android phones may
have a similar reaction.
Bluetooth Streaming Audio and Voice
Recognition
SeeBluetooth Audio 0161 for information
using voice recognition with Bluetooth
streaming audio.
Make sure all devices have the latest
software downloaded.Auxiliary Jack
If equipped, this vehicle may have an
auxiliary input jack. This may be located in
the center stack or center console under the
armrest. Possible auxiliary audio sources
include:
.Laptop computer
.Audio music player
This jack is not an audio output. Do not
plug headphones into the auxiliary input
jack. Set up an auxiliary device while the
vehicle is in P (Park).
Connect a 3.5 mm (1/8 in) cable from the
auxiliary device to the auxiliary input jack.
When a device is connected, the system can
play audio from the device over the vehicle
speakers.
If an auxiliary device has already been
connected, but a different source is currently
active, press MEDIA on the center stack or
touch the Media icon on the infotainment
display to scroll through audio source
menus, until the AUX Input source appears.
Playing from the AUX Port
An auxiliary device is played through the
audio system and controlled through the
device itself. AUX Menu
Press MENU on the center stack to display
the AUX Input menu and the following may
display:
Tone Settings :
Touch to adjust Bass,
Midrange, Treble, Balance, Fade, and EQ
(Equalizer). See AM-FM Radio0154.
Auto Volume (If Equipped) : This feature
adjusts the volume based on the vehicle
speed. See AM-FM Radio 0154.
Bose AudioPilot Noise Compensation
Technology (If Equipped) : This feature
adjusts the volume based on the noise in
the vehicle and speed. See “Bose AudioPilot”
in AM-FM Radio 0154.
Bluetooth Audio
Music may be played from a paired
Bluetooth device. See Bluetooth (Overview)
0 178 or
Bluetooth (Pairing and Using a Phone) 0179
for help pairing a device.
Volume and song selection may be
controlled by using the infotainment
controls or the mobile device. If Bluetooth is
selected and no volume is present, check the
volume setting on the infotainment system.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-15546003) - 2022 - CRC - 5/5/21
162 Infotainment System
Music can be launched by touching
Bluetooth from the recent sources list on
the left of the display or by touching the
More option and then touching the
Bluetooth device.
To play music via Bluetooth:1. Power on the device, and pair to connect the device.
2. Once paired, touch Audio from the Home Page, then touch Bluetooth from the
recent sources list on the left of the
display.
Bluetooth Sound Menu
See “Infotainment System Sound Menu”
under AM-FM Radio 0154.
Manage Bluetooth Devices
From the Home Page: 1. Touch Audio.
2. Touch More.
3. Touch Bluetooth.
4. Touch Devices to add or delete devices.
When touching Bluetooth, the radio may
not be able to launch the audio player on
the connected device to start playing. When
the vehicle is not moving, use the mobile
device to begin playback. All devices launch audio differently. When
selecting Bluetooth as a source, the radio
may show as paused on the display. Press
play on the device or touch
pon the
display to begin playback.
Browse functionality will be provided where
supported by the Bluetooth device. This
media content will not be part of the
MyMedia source mode.
Some smartphones support sending
Bluetooth music information to display on
the radio. When the radio receives this
information, it will check to see if any is
available and display it. For more
information about supported Bluetooth
features, see my.chevrolet.com/learn.
Navigation
Using the Navigation System
If equipped, launch the Nav application by
touching the Nav icon on the Home Page or
on the shortcut tray near the bottom of the
infotainment display.
When the Nav application is launched for
the first time, a product walkthrough is
available. Use of the feature requires the
Terms and Conditions and the Privacy statement to be confirmed. If available and
signed into a profile, it is also suggested to
enable and confirm Predictive Navigation.
Predictive Navigation (If Equipped)
If Predictive Navigation is available and
confirmed, this feature learns preferences by
remembering where the vehicle has been.
It uses the locations and navigation history
to personalize routes and results.
Predictive Navigation may learn elements
such as:
.Personalized routes based on preferred
streets.
.Search results that provide best matches
at the top of the list.
.Predictive traffic.
.Local map content updating.
Predictive Navigation can also be enabled or
disabled at a later time by touching
A
(Options). While in Options, touch Settings,
then Map and Navigation Settings, and then
Predictive Navigation. See Settings0184.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-15546003) - 2022 - CRC - 5/5/21
164 Infotainment System
Map Colors
.Auto–Touch to automatically change
modes based on lighting conditions.
.Day (Light)
.Night (Dark)
3D Landmark (Default is On) : Touch On or
Off. When turned on, the system will
display all 3D Landmarks on the map
depending on the zoom level.
3D Building (Default is Off) : Touch On or
Off. When turned on, the system will
display all of the possible 3D building shapes
on the map depending on the zoom level.
Show Terrain in 3D (Default is Off) :
If equipped, touch On or Off. When turned
on, the system will display terrain
information on the map in 3D view.
Auto-Zoom (Default is On) : Touch On or
Off. When turned on, the system will
automatically adjust the zoom level when
the vehicle is approaching a turn. After the
turn is completed, the system automatically
brings the zoom back to the originally set
level. If the vehicle is approaching a turn
with the next turn occurring shortly after,
the Auto-Zoom will remain on until both
turns are completed. Route Preferences
Touch to access the Route Preferences. The
choices are:
.Preferred Route
–Choose from two
different route options: Fastest or
Eco-Friendly.
‐ Fastest would be the route with the
shortest drive time.
‐ Eco-Friendly would be the most
fuel-efficient route.
.Avoid on Current Route –Choose any of
the road features to avoid while on route:
‐ Highways
‐ Unpaved Roads
‐ Ferries
‐ Carpool Lanes
‐ Toll Roads
‐ Tunnels
‐ Country Borders
Navigation Voice Control
Touch to access the voice control setting
display.
.Navigation Volume –To adjust the
volume level, touch the up and down
arrows. If the voice guidance prompt is being heard, volume can also be adjusted
using the knob on the center stack or the
volume switch on the steering wheel.
.Navigation Voice Prompt Level during a
Call. Options available are:
‐
Full Prompt (Selected by default)
‐ Tone Only
‐ None
Traffic Events (If Equipped)
This feature provides a list of events that
are on the route or nearby. Touch
Aand
then select Traffic Events. An OnStar
connected Navigation service plan is
required.
Traffic Preferences (If Equipped)
While in Map View, touch
A, then Settings
and then Map and Navigation Settings to
access Traffic Preferences. When Show
Traffic on Map is turned on, the feature
provides an overview of the traffic flow
using different coded colors. The following
options are available for rerouting:
.Auto Reroute to Better Route –The
system will automatically reroute if the
system detects there is a traffic issue
ahead.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-15546003) - 2022 - CRC - 5/5/21
166 Infotainment System
This is the vehicle’s current location icon
during inactive guidance mode. Once a user
profile is created, the current location icon
can be customized.
This icon indicates the vehicle’s current
location and direction on the map.
The destination pin marks the location of
the final destination. Touch the pin to view
the destination address or to add it or
remove it from the Favorites list. Hide the
information by touching the pin one more
time. It will automatically time out if no
action is taken.
If equipped, smart Points of Interest (POIs)
are places of interest for parking and gas
stations.
The progress bar provides an overview of
the route progress and may show traffic and
incidents along the way. As the route
proceeds, the vehicle icon moves up the bar.
Touch the icon to zoom out on the map and
view the entire route. Touch it again to
return to the previous view.
View the drive time by touching the
estimated time of arrival (ETA).Current Location
When the vehicle is parked and not in a
Navigation session, the user icon is centered
on the map view, highlighting the current
location.
Destination
Receiving Destination Directions from
Different Sources
Destinations can be received or transferred
from different sources to the Nav application
for route guidance. If equipped, some of
these sources may include:
.Navigation from search results.
.OnStar Advisor destination download.
.An address from the Contacts list.
.An application on the smartphone that
can send destinations to the vehicle.
.An application downloaded to the vehicle
such as OnStar Services that can send
destinations to the navigation system.
Waypoints
Add up to five waypoints, which are
additional destinations, along the route. To
add an additional stop or waypoint:
1. From active guidance, touch
}.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-15546003) - 2022 - CRC - 5/5/21
Infotainment System 177
“Play ”:Play music from a
specific device identified by name. The
device name is the name displayed on the
display when the device is first selected as
an audio source.
“Play Chapter” :Begin a dialog to enter a
specific name.
“Play Chapter ” :Begin
playback of a specific chapter.
“Play Audiobook” :Begin a dialog to enter
a specific audiobook.
“Play Audiobook ” :
Begin playback of a specific audiobook.
“Play Episode” :Begin a dialog to enter a
specific name.
“Play Episode ” :Begin
playback of a specific episode.
“Play Podcast” :Begin a dialog to enter a
specific podcast.
“Play Podcast ” :Begin
playback of a specific podcast.
“My Media” :Begin a dialog to enter the
desired media content. Handling Large Amounts of Media Content
It is expected that large amounts of media
content will be brought into the vehicle.
It may be necessary to handle large
amounts of media content in a different
way than smaller amounts of media. The
system may limit the options of voice
recognition by not allowing selection of files
by voice at the highest level if the number
of files exceeds the maximum limit.
Changes to voice commands due to media
content limits are:
.Files including other individual files of all
media types such as songs, audiobook
chapters, podcast episodes, and videos.
.Album type folders including types such
as albums and audiobooks.
There are no restrictions if the number of
files and albums is fewer than 12,000. When
the number of files connected to the system
is between 12,000 and 24,000, the content
cannot be accessed directly with one
command like “Play .”
The restriction is that the command “Play
Song” must be spoken first; the system will
then ask for the song name. The reply
command would be to say the name of the
song to play. Similar limits exist for album content.
If there are more than 12,000 albums, but
fewer than 24,000, the content cannot be
accessed directly with one command like,
“Play .”
The command“Play
Album” must first be spoken; the system
will then ask for the album name. The reply
would be to say the name of the album
to play.
Once the number of files has exceeded
approximately 24,000, there is no support
for accessing the songs directly through
voice commands. There will still be access to
the media content by using commands for
playlists, artists, and genres.
The access commands for playlists, artists,
and genres are prohibited after the number
of this type of media exceeds 12,000.
The system will provide feedback the first
time voice recognition is initiated if it has
become apparent that any of these limits
are reached during a device initializing
process.
Voice recognition performance will degrade
to some extent based on many factors when
adding large amounts of data to recognize.
If this is the case, perhaps accessing songs
through playlists or artist name would work
better.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-15546003) - 2022 - CRC - 5/5/21
178 Infotainment System
Voice Recognition for Navigation (If
Equipped)
“Navigation”:Begin a dialog to enter
specific destination information.
“Navigation Commands” :Begin a dialog to
enter specific destination information.
“Address” :Begin a dialog to enter a
specific destination address, which includes
the entire address consisting of the house
number, street name, city, state/province,
and country. Do not include the ZIP code.
“Place of Interest” :Begin a dialog to enter
a destination Place of Interest category or
major brand name.
The name must be precisely spoken.
Nicknames or short names for the
businesses will not likely be found. Lesser
known businesses might have to be located
by category, such as fast food, hotels,
or banks.
“Navigate to Contact” :Begin a dialog to
enter a specific destination contact name.
“Cancel Route” :End route guidance.
“Take Me Home” :Create a route to a
stored home location.
Voice Recognition for the Phone
“Call ” :Initiate a call to a
stored contact. The command may include
location if the contact has location numbers
stored.
“Call At Home,” “At Work,” “On
Mobile,” or“On Other” :Initiate a call to a
stored contact and location at home, at
work, on mobile device, or on another
phone.
“Call ” :Initiate a call
to a cell phone number of seven digits, 10
digits, or three digit emergency numbers.
“Pair Phone” :Begin the Bluetooth pairing
process. Follow the instructions on the
infotainment display.
“Redial” :Initiate a call to the last dialed
number.
“Switch Phone” :Select a different
connected cell phone for outgoing calls.
“Voice Keypad” :Begin a dialog to enter
special numbers like international numbers.
The numbers can be entered in groups of
digits with each group of digits being
repeated back by the system. If the group
of digits is not correct, the command
“Delete” will remove the last group of digits and allow them to be re-entered. Once the
entire number has been entered, the
command
“Call”will start dialing the
number.
Phone Assistant Voice Recognition
Press and holdgon the steering wheel
controls to pass through and launch Google
phone assistant or Siri.
For the low radio, whether connected by
Bluetooth or phone projection, the only
available voice recognition is either Siri
(iPhone) or the Google Assistant (Android).
Phone
Bluetooth (Overview)
The Bluetooth-capable system can interact
with many mobile devices, allowing:
.Placement and receipt of calls in a
hands-free mode.
.Sharing of the device’s address book or
contact list with the vehicle.
To minimize driver distraction, before
driving, and with the vehicle parked:
.Become familiar with the features of the
mobile device. Organize the phone book
and contact lists clearly and delete

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-15546003) - 2022 - CRC - 5/5/21
180 Infotainment System
.Pairing only needs to be completed once,
unless the pairing information on the cell
phone changes or the cell phone is
deleted from the system.
.If multiple paired cell phones are within
range of the system, the system connects
to the paired cell phone that is set to
First to Connect. If there is no cell phone
set to First to Connect, it will link to the
cell phone which was used last. To link to
a different paired cell phone, see“Linking
to a Different Phone” later in this section.
Pairing a Phone 1. Make sure Bluetooth has been enabled on the cell phone before the pairing
process is started.
2. Touch the Phone icon on the Home Page or the phone icon on the shortcut tray
near the bottom of the display.
3. Touch Phones at the top of the infotainment display. There is also a
Connect Phones option in the middle of
the Phone display which will shortcut to
the Phone List menu.
4. Touch Add Phone.
5. Select the vehicle name shown on the infotainment display from your cell
phone’s Bluetooth Settings list. 6. Follow the instructions on the cell phone
to confirm the six-digit code showing on
the infotainment display and touch Pair.
The code on the cell phone and
infotainment display will need to be
acknowledged for a successful pair.
7. Start the pairing process on the cell phone to be paired to the vehicle. See
the cell phone manufacturer's user guide
for information on this process. Once the
cell phone is paired, it will show under
Connected.
8. If the vehicle name does not appear on your cell phone, there are a few ways to
start the pairing process over:
.Turn the cell phone off and then
back on.
.Go back to the beginning of the
Phone menus on the infotainment
display and restart the pairing
process.
.Reset the cell phone, but this step
should be done as a last effort.
9. If the cell phone prompts to accept connection or allow phone book
download, touch Always Accept and
Allow. The phone book may not be
available if not accepted. 10. Repeat Steps 1−8 to pair additional cell
phones.
First to Connect Paired Phones
If multiple paired cell phones are within
range of the system, the system connects to
the paired cell phone that is set as First to
Connect. To enable a paired cell phone as
the First to Connect phone: 1. Make sure the cell phone is turned on.
2. Touch Settings, then touch System.
3. Touch Phones to access all paired and all connected cell phones and mobile
devices.
4. Touch the information icon to the right of the cell phone to open the cell
phone’s settings menu.
5. Touch the First to Connect option, to enable the setting for that device.
Cell phones and mobile devices can be
added, removed, connected, and
disconnected. A sub-menu will display
whenever a request is made to add or
manage cell phones and mobile devices.
Secondary Phone
A cell phone can be enabled as a Secondary
Phone by touching the information icon to
the right of the paired cell phone name to

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-15546003) - 2022 - CRC - 5/5/21
Infotainment System 181
open the phone settings menu. If a cell
phone is enabled as a Secondary Phone, it
can connect simultaneously alongside
another Bluetooth mobile device. In doing
so, the Secondary Phone will be labeled as
Incoming Calls. This means the mobile
device can only receive calls. The Address
Book of a Secondary Phone will not be
available and hands-free outgoing calls
cannot be placed using this cell phone.
If needed, touch the Secondary Phone while
in the Phones list to swap it into the
Outgoing and Incoming role. This role makes
it possible to place outgoing calls from the
Contacts and Recents list.
Listing All Paired and Connected Phones1. Touch the Phone icon on the Home Page or the phone icon on the shortcut tray
near the bottom of the display.
2. Touch Phones.
Disconnecting a Connected Phone 1. Touch the Phone icon on the Home Page.
2. Touch Phones.
3. Touch the information icon next to the connected cell phone or mobile device to
show the cell phone’s or mobile device’s
information display. 4. Touch Disconnect.
Deleting a Paired Phone 1. Touch the Phone icon on the Home Page or the phone icon on the shortcut tray
near the bottom of the display.
2. Touch Phones.
3. Touch the information icon next to the connected cell phone to display the cell
phone’s or mobile device’s information
display.
4. Touch Forget Device.
Linking to a Different Phone
To link to a different cell phone, the new
cell phone must be in the vehicle and paired
to the Bluetooth system. 1. Touch the Phone icon on the Home Page or the phone icon on the shortcut tray
near the bottom of the display.
2. Touch Phones.
3. Touch the new cell phone to link to from the not connected phone list. See “First
to Connect Paired Phones” and
“Secondary Phone” previously in this
section.Switching to Handset or
Handsfree Mode
To switch between handset or
handsfree mode:
.While the active call is hands-free, touch
the Handset option to switch to the
handset mode.
The mute icon will not be available or
functional while Handset mode is active.
.While the active call is on the handset,
touch the Handset option to switch to the
hands-free mode.
Making a Call Using Contacts and Recent
Calls
Calls can be made through the Bluetooth
system using personal cell phone contact
information for all cell phones that support
the Phone Book feature. Become familiar
with the cell phone settings and operation.
Verify the cell phone supports this feature.
The Contacts menu accesses the phone book
stored in the cell phone.
The Recents menu accesses the recents call
list from your cell phone.
To make a call using the Contacts menu:
1. Touch the Phone icon on the Home Page.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-15546003) - 2022 - CRC - 5/5/21
Infotainment System 185
System
The menu may contain the following:
Time / Date
Use the following features to set the clock:
.Automatic Time and Date: Touch Off or
On to enable or disable automatic update
of the time and date. When this feature
is on, the time and date cannot be
manually set.
.Set Time: Touch to manually set the time
using the controls on the infotainment
display.
.Set Date: Touch to manually set the date
using the controls on the infotainment
display.
.Automatic Time Zone (If Equipped): Touch
Off or On to disable or enable automatic
update of the time zone based on vehicle
location. When this feature is on, the
time zone cannot be manually set.
.Select Time Zone: Touch to manually set
the time zone. Touch a time zone from
the list.
.Use 24-hour Format: Touch to specify the
clock format shown.
Touch Off or On to disable or enable.Language
This will set the display language used on
the infotainment display. It may also use
the selected language for voice recognition
and audio feedback. Touch Language and
touch the appropriate language.
Phones
Touch to connect to a different cell phone or
mobile device source, disconnect a cell
phone or media device, or delete a cell
phone or media device.
Wi-Fi Networks
This will show connected and available Wi-Fi
networks.
If a 4G LTE data package is not active on the
vehicle, the infotainment system can be
connected to an external protected Wi-Fi
network, such as a mobile device or home
hotspot, to utilize connected services.
Wi-Fi Hotspot
Touch and the following may display:
.Wi-Fi Services: This allows devices to use
the vehicle hotspot.
Touch the controls on the infotainment
display to disable or enable.
.Wi-Fi Name: Touch to change the vehicle
Wi-Fi name.
.Wi-Fi Password: Touch to change the
vehicle Wi-Fi password.
.Connected Devices: Touch to show
connected devices.
.Share Hotspot Data: Touch On to allow
devices to use the vehicle hotspot and its
data, or touch Off to allow devices to
only use the vehicle hotspot but not
its data.
Privacy
Touch and the following may display:
.Location Services: This setting enables or
disables sharing of vehicle location
outside the vehicle. Emergency services
will not be affected when Off is selected.
.Data Services: If equipped, this setting
determines if data sharing can be used by
features including Wi-Fi, Hotspot, and
applications. Touch Off to disable data
services. Emergency services and phone
calls, such as calls with OnStar Advisors or
others, will not be affected when Off is
selected.
.Voice Recognition Sharing: This setting
determines if voice commands can be
shared with a cloud-based voice

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-15546003) - 2022 - CRC - 5/5/21
188 Infotainment System
About
Touch to view the infotainment system
software information.
Running Applications
Touch to see a complete list of applications
that are currently running on the
infotainment system.
Return to Factory Settings
Touch and the following may display:
.Reset Vehicle Settings: Resets all vehicle
settings for the current user.
Touch Reset or Cancel.
.Erase Settings and Personal Data: Erases
app data settings, user profiles, and
personal data including navigation and
mobile device data.
Touch Erase or Cancel.
.Clear Default Applications: Resets
preferred applications that have been set
to open when selecting a function. No
application data will be lost.
Touch Clear or Cancel.
Apps
The menu may contain the following:
Android Auto
This feature allows you to interact directly
with your mobile device on the infotainment
display. SeeApple CarPlay and Android Auto
0 183.
Touch the controls on the infotainment
display to disable or enable.
Apple CarPlay
This feature allows you to interact directly
with your mobile device on the infotainment
display. See Apple CarPlay and Android Auto
0 183.
Touch the controls on the infotainment
display to disable or enable.
Apps
Touch and the following may display:
.Update Apps Automatically: This allows
downloaded applications to be updated
automatically.
Touch the controls on the infotainment
display to disable or enable.
.About Apps: Touch to view the versions
of the shop software. Audio
Depending on the current audio source,
different options will be available.
Touch and the following may display:
.Tone Settings: Touch to adjust Equalizer,
Fade/Balance, or Sound Mode. See
“Infotainment System Sound Menu”
in
AM-FM Radio 0154.
.Auto Volume: This feature adjusts the
volume based on the vehicle speed.
Touch Off, Low, Medium-Low, Medium,
Medium-High, or High.
.Bose AudioPilot Noise Compensation
Technology (If Equipped): This feature
adjusts the volume based on the noise in
the vehicle and the speed.
Touch Off or On.
.Manage Favorites: Touch to display a list
of Audio, Mobile Devices, and Navigation
favorites.
Favorites can be moved, renamed,
or deleted.
To move, touch and hold the favorite, and
then drag up or down to rearrange the
position.