towing CHEVROLET SILVERADO 2500 2023 Service Manual

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-15546003) - 2022 - CRC - 5/5/21
Driving and Operating 293
Touch Start to cycle the trailer lamps on and
off to determine if they are working. The
test follows this sequence:1. The running lights turn on first and remain on throughout the sequence.
2. The brake lights turn on for about two seconds.
3. The left turn signal light flashes three times.
4. The right turn signal light flashes three times.
5. The reverse lights turn on for about two seconds.
6. Steps 2–5 repeat for approximately one minute and 45 seconds, or until the
test deactivates.
Touch Stop to stop the test. The test will
automatically end after one minute and
45 seconds.
The sequence also deactivates when any of
the following occur:
.The ignition is turned off.
.The transmission is shifted out of P (Park).
.The brake pedal is pressed.
.The turn signal is activated.
.The hazard warning lights are activated.
Trailering App
If equipped, the Trailering App is on the
Home Page of the infotainment display.
If equipped this feature allows profiles for
connected trailers to be created to view
status, to store and track trailer usage
information, and to set up towing assistance
features.
The Trailering App Preview will appear when
the Trailering App is opened for the first
time from the Home Page. Touch GET
STARTED in the Trailering App to go into
the app.
When a trailer is electrically connected and
a trailer profile has not been created, there
will be an option to create a profile, use a
guest profile, or select Accessory/No trailer.
After the pop-up is displayed three times,
Don’t Remind Me will display and touching
that will turn off the trailer detection
pop-up. To turn the Trailer Detection Alert
on, select ON in the Settings tab.
When a trailer is electrically connected and
after a Trailer Profile has been created, the
trailer detection pop-up will appear with a
list of all of the custom Trailer Profiles made
on the vehicle. To load an existing Trailer
Profile, select one of the Trailer Profiles listed, or load the Guest Trailer Profile by
selecting GUEST TRAILER. Touching
Accessory/No trailer will select Accessory/No
trailer as the active Trailer Profile and will
dismiss the pop- up. Shifting the vehicle
from P (Park) will select Guest Trailer as the
active Trailer Profile and will dismiss the
pop-up.
Create a Trailer Profile
1. Touch Create Profile on the trailer detection pop-up or touch + Add Trailer
Profile in the Trailering App.
2. Create a name for the trailer.
3. Select the hitch type. A checklist profile will be created based on the type
selected.
4. Select Save Profile.
A pop-up will indicate the setup is complete.
Touch DONE to complete the process or
touch TRAILER FEATURE SETUP to set up the
Tow/Haul Mode reminder, Trailer Tire
Pressure Monitoring System, if equipped,
maintenance reminders, or towing
assistance, if equipped.
Import a Trailer Profile
A trailer profile saved to an OnStar account
can be imported to the vehicle.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
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Driving and Operating 295
The process stops without saving the
sensor locations if this step takes more
than two minutes.
4. Move to the next tire and repeat Step 3 for each sensor. The horn chirps twice
when all sensors are completed.
5. Return to the vehicle to complete the setup.
Maintenance Reminders
To set up maintenance reminders, touch the
Trailer Maintenance icon. Select Yes to set
up the maintenance reminders for the
Trailer Profile. Follow the on-screen prompts.
The maximum number of reminders is 50.
Select No to return to the previous screen.
Towing Assistance
To set up towing assistance features,
if equipped, touch the Towing
Assistance icon.
Touch Yes to begin set up or touch No to
return to the previous screen.
1. Select the number of axles on the trailer.
2. Enter trailer dimensions as prompted.
3. Follow the on-screen instructions to complete setup for available features.
Transparent Trailer Setup (if equipped)
To complete setup for transparent trailer:
.Trailer Length: 300 cm (118.1 in) –970 cm
(381.8 in). Measure from center of coupler
to furthest rear point on the trailer.
.Trailer Width: 120 cm (47.2 in) –260 cm
(102.3 in). Measure from left edge to
right edge.
.Trailer Height: 1 cm (0.39 in) –450 cm
(177.1 in). Measure from ground to tallest
point.
.Hitching Point Length: 180 cm (70.8 in) –
970 cm (381.8 in). Measure from center of
coupler to middle of tires.
.Trailer Tongue Length: 50 cm (19.6 in) –
220 cm (86.6 in). Measure from center of
coupler to trailer front wall.
.Vehicle Hitch Height: 10 cm (3.9 in) –
100 cm (39.3 in). Measure from ground to
top of coupler.
.Vehicle Hitch Length: 10 cm (3.9 in) –
100 cm (39.3 in). Measure from hitch
receiver to center of ball.
1. If trailer dimensions are out of range, this feature will be unavailable.
2. Ensure rear trailer camera is connected. 3. Follow instructions to drive forward to
complete calibration.
Rear Trailer Guidance Setup (if equipped)
A rear trailer camera must be mounted on
the trailer and electrically connected to the
vehicle before transparent trailer feature can
be used. See Assistance Systems for Parking
or Backing 0253.
Trailer dimensions must be in range to
enable this feature.
.Trailer Length: 300 cm (118.1 in) –970 cm
(381.8 in). Measure from center of coupler
to furthest rear point on the trailer.
1. If trailer dimensions are out of range, this feature will be unavailable.
2. Ensure rear trailer camera is connected.
3. Follow instructions to drive forward to complete calibration.
Jack-Knife Alert Setup (if equipped)
Follow instructions to drive forward to
complete calibration.
Trailer Length Indicator Setup (if
equipped)
Follow instructions to drive forward to
complete calibration.

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The Guest Trailer Profile Status view shows:
.Vehicle
.Connections
.Cameras, if equipped
The Trailer Status view displays mileage
information. Touch to edit, and follow the
on-screen prompts. Mileage and fuel
economy will reset after the trailer
disconnects.
Accessory/No Trailer Status View
If the Accessory/No Trailer profile is active,
trailer status information is not available.
Checklist View
This view shows the recommended steps to
take before towing a trailer.
Touch the box next to each item if that step
has been completed.
Touch
pto access a detailed view of
each step. Within each detailed view, touch
Next and Previous to navigate between
steps.
Touch Clear All to clear the completed
statuses from all items in the current
checklist. The checklist is unique to the Trailer Profile
based on hitch type; for example, the steps
involve different details between
conventional, gooseneck, and fifth-wheel
hitch types.
Custom Checklist Items
For each of the Trailer Profile checklists,
there is an option to create custom items to
view in the checklist. The custom item will
appear at the bottom of the checklist.
Guest Trailer and No Trailer Connected
If Guest Trailer Profile is active or if no
trailer is connected, the checklist will show
all of the checklists associated with Custom
Trailer Profiles in addition to default
checklists.
Trailers View
Touch the Trailers tab to view, activate,
create, edit, or delete Trailer Profiles.
If a trailer is connected, touch the Trailer
Profile name to activate a Trailer Profile.
There can be up to five Custom Trailer
Profiles on the vehicle.
The Custom Trailer Profiles and Guest Trailer
are in order of the most frequently used.
The Accessory/No Trailer profile is shown
below the Custom Trailer Profiles and Guest
Trailer Profile.
All personalization features are based on the
settings for each driver in vehicle
personalization. The list of Trailer Profiles is
based on vehicle personalization settings.
Guest Trailer
If the Guest Trailer Profile is the active
Trailer Profile, trailer detection, connections
status, theft, and the Tow/Haul reminder
alerts can be sent. The system will not track
total mileage or fuel economy, but the
system will track trip mileage and fuel
economy if the Guest Trailer Profile is active.
The Trailer Tire Pressure Monitoring System
or maintenance reminders cannot be set up
for a Guest Trailer Profile. The Guest Trailer
Profile cannot be edited.
Touch
pto learn more about the Guest
Trailer option.
Accessory/No Trailer
If the Accessory/No Trailer Profile is active,
alerts will not be sent and the system will
not track mileage or fuel economy. The

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
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300 Driving and Operating
Trailer Tire Pressure Monitoring System or
maintenance reminders cannot be set up for
the Accessory/No Trailer Profile. The
Accessory/No Trailer profile cannot be
edited.
No Trailer Connected
When there is no trailer connected, Trailer
Profiles cannot be activated but most
options can be edited.
Trailer Brake Gain Memory
The system can memorize the brake gain
setting of a Trailer Profile or a Guest Trailer
Profile. When a Trailer Profile or Guest
Trailer Profile is selected, and a brake gain
setting is set for that Trailer Profile, a quick
notice will appear to indicate that the
system has recalled that profile’s brake gain
setting.
If a Trailer Profile is already active and the
brake gain setting had been set for that
Trailer Profile, the quick notice will trigger
whenever the ignition is turned on.
If there was an error in setting the brake
gain for a Trailer Profile, there will be a
notification. This pop-up will not appear if
the Guest Trailer Profile is active or if there
is no trailer connected.Trailer brake gain should be set for a specific
trailering condition and must be adjusted
anytime vehicle loading, trailer loading,
or road surface conditions change.
Editing a Trailer Profile
Trailer Profile View
Touch to edit any of the following options
in the Trailer Profile view:
.Trailer Name
.Towing Assistance Setup, if equipped
.Tire Pressure Setup, if equipped
.Trailer Maintenance
.Edit Mileage
.Reset Average Fuel Economy
Touch Save to save the new value to the
Trailer Profile. Touching Back will still save
the previously entered information.
Trailer Name
Touch to edit the Trailer Profile’s name. Use
at least one character and no spaces.
Touch Save.
Towing Assistance Setup
A trailer should be connected to complete
this portion of profile setup. Touch to set up towing assistance features
for the Trailer Profile. See "Towing
Assistance" for details on the setup.
Tire Pressure Setup
Touch to set up the Trailer Tire Pressure
Monitoring System (TTPMS) for the Trailer
Profile. See
“Trailer Tire Pressure Setup”
previously in this section for details on the
setup. Also, touch Tire Pressure Setup if the
trailer tires were rotated or if the tire
pressure sensors in the tires were replaced
for this Trailer Profile. The vehicle will need
to relearn the tire sensors and their
locations.
If TTPMS had been set up previously, the
Select Number of Sensors screen will appear
after touching Tire Pressure Setup. If the
number of sensors has changed, select the
number and touch Next.
If a new number of sensors is selected, the
Relearn Sensors pop-up will appear. Touch
Cancel to go back or touch Relearn to
overwrite the current sensors and begin the
relearning process. See “Trailer Tire Pressure
Setup” previously in this section.
If number of sensors has not changed, touch
Next and the Learn sensors screen will
appear.

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Settings View
Within the Trailering App, touch the Settings
tab to modify the following settings:
.Trailer Detection Alert
.Maintenance Alerts
.Theft Alert
.Tow/Haul Mode Reminder
.Trailer Length Indicator
Trailer Detection Alert
The Trailer Detection Alert setting will be on
by default. Turn it off to disable the Trailer
Detection pop-up from displaying when a
trailer is connected. The Guest Trailer Profile
will become the active Trailer Profile, unless
another Trailer Profile is selected manually
through the Trailering App. If this setting is
disabled while a Custom Trailer Profile is
active, that Trailer Profile will remain the
active profile until the trailer is
disconnected.
Maintenance Alerts
Touch Maintenance Alerts to view the
Maintenance Alerts settings page. These
alerts are based on the Trailer Profile, so the
settings for each Trailer Profile must beturned on or off. Touch a profile to view
more information or adjust the setting for
that profile.
The setting will be on by default for each
profile. All Maintenance Alerts for that active
Trailer Profile will be received.
Turn a setting off to not receive any of the
Maintenance Alerts when that Trailer Profile
is active.
Theft Alert
A theft alert can be set if a trailer is
connected and the alert is enabled. When
the trailer is disconnected and the vehicle is
off, an alarm will sound.
Touch Theft Alert in Settings to view the
Theft Alert settings page. These alerts are
based on the Trailer Profile, so the settings
for each Trailer Profile must be turned on or
off. Touch a profile to view more
information or adjust the setting for that
profile.
This setting will be off by default for each
Trailer Profile, including the Guest Trailer
Profile.
A smartphone will receive a notification that
the trailer related to the selected Trailer
Profile is disconnected from the vehicle,if the setting is on for the active Trailer
Profile, the vehicle has an OnStar or
connected service plan and the smartphone
number has been added to the account for
this notification.
If the setting is turned off for a given Trailer
Profile, the smartphone will not receive this
security notification even if the Trailer
Profile is active.
Tow/Haul Mode Reminder
This is a reminder to turn on the Tow/Haul
Mode when towing a trailer. See
Tow/Haul
Mode 0240.
Touch Tow/Haul Mode Reminder in Settings
to view the Tow/Haul Mode Reminder
settings page. These alerts are based on the
Trailer Profile, so the settings for each
Trailer Profile must be turned on or off.
Touch a profile to view more information or
to adjust the setting for that profile.
This setting will default to OFF for each
Trailer Profile, including the Guest Trailer
Profile.

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Driving and Operating 303
If Tow/Haul Mode is off and this setting is
on for a Trailer Profile, each time the
ignition is turned on a reminder will appear
to turn on Tow/Haul Mode when the Trailer
Profile is active.
If Tow/Haul Mode is on and this setting is
on for a Trailer Profile, the reminder will not
appear when the Trailer Profile is active.
Trailer Length Indicator
Touch Trailer Length Indicator to view the
Trailer Length Indicator settings page. If this
setting is ON a guideline is displayed in the
side mirror camera view to indicate the rear
of the attached trailer. If this setting is OFF
the guideline will not be displayed.
This setting will default to OFF if the trailer
length indicator feature is not set up. See
"Towing Assistance" for details on the setup.
Conversions and Add-Ons
Add-On Electrical Equipment
{Warning
The Data Link Connector (DLC) is used for
vehicle service and Emission Inspection/
Maintenance testing. SeeMalfunction
Indicator Lamp (Check Engine Light) 0116.
A device connected to the DLC —such as
an aftermarket fleet or driver-behavior
tracking device —may interfere with
vehicle systems. This could affect vehicle
operation and cause a crash. Such devices
may also access information stored in the
vehicle’s systems.
Caution
Some electrical equipment can damage
the vehicle or cause components to not
work and would not be covered by the
vehicle warranty. Always check with your
dealer before adding electrical equipment.
Add-on equipment can drain the vehicle's
12-volt battery, even if the vehicle is not
operating. The vehicle has an airbag system. Before
attempting to add anything electrical to the
vehicle, see
Servicing the Airbag-Equipped
Vehicle 071 and
Adding Equipment to the Airbag-Equipped
Vehicle 071.
For information on wiring auxiliary switches,
see www.gmupfitter.com or contact your
dealer.
Adding a Snow Plow or Similar
Equipment
Caution
Do not exceed 72 km/h (45 mph) with a
snow plow mounted to the vehicle. The
vehicle could overheat and be damaged.
Before installing a snow plow on the vehicle,
follow these guidelines:
Caution
If the vehicle does not have the snow
plow prep package, RPO VYU, adding a
plow can damage the vehicle, and the
repairs would not be covered by the
vehicle warranty. Unless the vehicle was
built to carry a snow plow, do not add
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Vehicle Care 307
Towing the Vehicle
Towing the Vehicle . . . . . . . . . . . . . . . . . . . . 377
Recreational Vehicle Towing . . . . . . . . . . . 378
Appearance Care
Exterior Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 381
Interior Care . . . . . . . . . . . . . . . . . . . . . . . . . . 386
Floor Mats . . . . . . . . . . . . . . . . . . . . . . . . . . . . 389
General Information
For service and parts needs, visit your
dealer. You will receive genuine GM parts
and GM-trained and supported service
people.
Genuine GM parts have one of these marks:
California Perchlorate Materials
Requirements
Certain types of automotive applications,
such as airbag initiators, seat belt
pretensioners, and lithium batteries
contained in electronic keys, may contain
perchlorate materials. Perchlorate Material–special handling may apply. See
www.dtsc.ca.gov/hazardouswaste/
perchlorate.
Accessories and Modifications
Adding non-dealer accessories or making
modifications to the vehicle can affect
vehicle performance and safety, including
such things as airbags, braking, stability,
ride and handling, emissions systems,
aerodynamics, durability, and electronic
systems like antilock brakes, traction control,
and stability control. These accessories or
modifications could even cause malfunction
or damage not covered by the vehicle
warranty.
Damage to suspension components caused
by modifying vehicle height outside of
factory settings will not be covered by the
vehicle warranty.
Damage to vehicle components resulting
from modifications or the installation or use
of non-GM certified parts, including control
module or software modifications, is not
covered under the terms of the vehicle
warranty and may affect remaining
warranty coverage for affected parts.

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Vehicle Care 319
If the decision is made not to lift the hood
when this warning appears, get service help
right away. SeeRoadside Assistance Program
0 412.
If the decision is made to lift the hood,
make sure the vehicle is parked on a level
surface.
Check to see if the engine cooling fans are
running. If the engine is overheating, the
fans should be running. If they are not, do
not continue to run the engine and have the
vehicle serviced.
If the engine or transmission detects an
impending hot fluid condition, then the
transmission may force upshifts to limit
temperatures. Downshifts may also be
prevented in this instance. Normal operation
may continue unless the display indicates
there is a hot condition and engine should
be idled.If Steam is Coming from the Engine
Compartment
{Warning
Steam and scalding liquids from a hot
cooling system are under pressure.
Turning the pressure cap, even a little,
can cause them to come out at high
speed and you could be burned. Never
turn the cap when the cooling system,
including the pressure cap, is hot. Wait
for the cooling system and pressure cap
to cool.
If No Steam is Coming from the Engine
Compartment
The ENGINE OVERHEATED STOP ENGINE or
the ENGINE OVERHEATED IDLE ENGINE
message, along with a low coolant
condition, can indicate a serious problem.
If there is an engine overheat warning, but
no steam is seen or heard, the problem may
not be too serious. Sometimes the engine
can get a little too hot when the vehicle:
.Climbs a long hill on a hot day.
.Stops after high-speed driving.
.Idles for long periods in traffic.
.Tows a trailer; see Trailer Towing0278.
If the ENGINE OVERHEATED STOP ENGINE or
the ENGINE OVERHEATED IDLE ENGINE
message appears with no sign of steam, try
this for a minute or so: 1. Turn the air conditioning off.
2. Turn the heater on to the highest temperature and to the highest fan
speed. Open the windows as necessary.
3. When it is safe to do so, pull off the road, shift to P (Park) or N (Neutral) and
let the engine idle.
If the temperature overheat gauge is no
longer in the overheat zone or an overheat
warning no longer displays, the vehicle can
be driven. Continue to drive the vehicle
slowly for about 10 minutes. Keep a safe
vehicle distance from the vehicle in front.
If the warning does not come back on,
continue to drive normally and have the
cooling system checked for proper fill and
function.
If the warning continues, pull over, stop, and
park the vehicle right away.
If there is still no sign of steam and the
vehicle is equipped with an engine driven
cooling fan, push down the accelerator until
the engine speed is about twice as fast as

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
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320 Vehicle Care
normal idle speed for at least five minutes
while the vehicle is parked. If the warning is
still there, turn off the engine and get
everyone out of the vehicle until it
cools down.
If there is no sign of steam, idle the engine
for five minutes while parked. If the warning
is still displayed, turn off the engine until it
cools down.
Overheated Engine Protection
Operating Mode
If an overheated engine condition exists and
the ENGINE POWER IS REDUCED message
displays, an overheat protection mode which
alternates firing groups of cylinders helps to
prevent engine damage. In this mode, a loss
in power and engine performance will be
noticed. This operating mode allows the
vehicle to be driven to a safe place in an
emergency. Driving extended distances and/
or towing a trailer in the overheat
protection mode should be avoided.
If the engine or transmission detects an
impending hot fluid condition, then the
transmission may force upshifts to limit
temperatures. Downshifts may also be
prevented in this instance. Normal operationmay continue unless the display indicates
there is a hot condition and engine should
be idled.
Caution
After driving in the overheated engine
protection operating mode, the engine oil
will be severely degraded. Any repairs
performed before the engine is cool may
cause engine damage. Allow the engine
to cool before attempting any repair.
Repair the cause of coolant loss, change
the oil, and reset the oil life system. See
Engine Oil
0311.
Engine Fan
If the vehicle has the Duramax diesel
engine, see the Duramax diesel supplement.
The vehicle has a clutched engine cooling
fan. When the clutch is engaged, the fan
spins faster to provide more air to cool the
engine. In most everyday driving conditions,
the fan is spinning slower and the clutch is
not fully engaged. This improves fuel
economy and reduces fan noise. Under
heavy vehicle loading, trailer towing, and/or
high outside temperatures, the fan speed
increases as the clutch more fully engages, so an increase in fan noise may be heard.
This is normal and should not be mistaken
as the transmission slipping or making extra
shifts. It is merely the cooling system
functioning properly. The fan will slow down
when additional cooling is not required and
the clutch partially disengages.
This fan noise may be heard when starting
the engine. It will go away as the fan clutch
partially disengages.
Power Steering Fluid
The power steering fluid reservoir is in the
engine compartment on the driver side of
the vehicle. See
Engine Compartment
Overview 0310 for reservoir location.
When to Check Power Steering Fluid
It is not necessary to regularly check power
steering fluid unless there is a leak
suspected in the system or an unusual noise

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8. Do not let the other end touch metal.Connect it to the good battery
positive (+) terminal. Use a remote
positive (+) terminal if the vehicle
has one.
9. Connect one end of the black negative (–) cable to the good battery negative
(–) terminal. Use a remote negative (–)
terminal if the vehicle has one.
Do not let the other end touch anything
until the next step.
10. Connect the other end of the negative (–) cable to the discharged battery
negative (–) grounding point.
11. Start the vehicle with the good battery and run the engine for a while.
12. Try to start the vehicle that had the dead battery. If it will not start after a
few tries, it probably needs service.
Caution
If the jumper cables are connected or
removed in the wrong order, electrical
shorting may occur and damage the
vehicle. The repairs would not be covered
by the vehicle warranty. Always connect
(Continued)
Caution (Continued)
and remove the jumper cables in the
correct order, making sure that the cables
do not touch each other or other metal.
Jumper Cable Removal
Reverse the sequence exactly when
removing the jumper cables.
After starting the disabled vehicle and
removing the jumper cables, allow it to idle
for several minutes.
Towing the Vehicle
Caution
Incorrectly transporting a disabled vehicle
may cause damage to the vehicle. Use
proper tire straps to secure the vehicle to
the flatbed tow truck. Do not strap or
hook to any frame, underbody,
or suspension component not specified
below. Do not move vehicles with drive
axle tires on the ground. Damage is not
covered by the vehicle warranty.
Caution
The vehicle may be equipped with an
electric parking brake and/or a
mechanical transmission range select
shifter. In the event of a loss of 12-volt
battery power, the electric parking brake
cannot be released, and the vehicle
cannot be shifted to N (Neutral). Tire
skates or dollies must be used under the
non-rolling tires to prevent damage while
loading/unloading the vehicle. Dragging
the vehicle will cause damage not
covered by the vehicle warranty.
Caution
The vehicle may be equipped with a tow
eye. Improper use of the tow eye may
cause damage to the vehicle and is not
covered by the vehicle warranty.
If equipped, use the tow eye to load the
vehicle onto a flatbed tow truck from a
flat road surface, or to move the vehicle
a very short distance at a walking pace.
The tow eye is not designed for off-road
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