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Chevrolet Sonic Owner Manual (GMNA-Localizing-U.S./Canada-13566834) -
2020 - CRC - 10/4/19
Service and Maintenance 285
Hoses
Hoses transport fluids and should
be regularly inspected to ensure
that there are no cracks or leaks.
With a multi-point inspection, your
dealer can inspect the hoses and
advise if replacement is needed.
Lamps
Properly working headlamps,
taillamps, and brake lamps are
important to see and be seen on
the road.
.Signs that the headlamps need
attention include dimming, failure
to light, cracking, or damage.
The brake lamps need to be
checked periodically to ensure
that they light when braking.
. With a multi-point inspection,
your dealer can check the lamps
and note any concerns. Shocks and Struts
Shocks and struts help aid in control
for a smoother ride.
.
Signs of wear may include
steering wheel vibration, bounce/
sway while braking, longer
stopping distance, or uneven
tire wear.
. As part of the multi-point
inspection, trained dealer
technicians can visually inspect
the shocks and struts for signs
of leaking, blown seals,
or damage, and can advise
when service is needed.
Tires
Tires need to be properly inflated,
rotated, and balanced. Maintaining
the tires can save money and fuel,
and can reduce the risk of tire
failure. .
Signs that the tires need to be
replaced include three or more
visible treadwear indicators; cord
or fabric showing through the
rubber; cracks or cuts in the
tread or sidewall; or a bulge or
split in the tire.
. Trained dealer technicians can
inspect and recommend the right
tires. Your dealer can also
provide tire/wheel balancing
services to ensure smooth
vehicle operation at all speeds.
Your dealer sells and services
name brand tires.
Vehicle Care
To help keep the vehicle looking like
new, vehicle care products are
available from your dealer. For
information on how to clean and
protect the vehicle’s interior and
exterior, see Interior Care 0271 and
Exterior Care 0266.

Chevrolet Sonic Owner Manual (GMNA-Localizing-U.S./Canada-13566834) -
2020 - CRC - 10/4/19
286 Service and Maintenance
Wheel Alignment
Wheel alignment is critical for
ensuring that the tires deliver
optimal wear and performance.
.Signs that the alignment may
need to be adjusted include
pulling, improper vehicle
handling, or unusual tire wear.
. Your dealer has the required
equipment to ensure proper
wheel alignment. Windshield
For safety, appearance, and the
best viewing, keep the windshield
clean and clear.
.
Signs of damage include
scratches, cracks, and chips.
. Trained dealer technicians can
inspect the windshield and
recommend proper replacement
if needed. Wiper Blades
Wiper blades need to be cleaned
and kept in good condition to
provide a clear view.
.
Signs of wear include streaking,
skipping across the windshield,
and worn or split rubber.
. Trained dealer technicians can
check the wiper blades and
replace them when needed.

Chevrolet Sonic Owner Manual (GMNA-Localizing-U.S./Canada-13566834) -
2020 - CRC - 10/4/19
Service and Maintenance 287
Recommended Fluids, Lubricants, and Parts
Recommended Fluids and Lubricants
Fluids and lubricants identified below by name, part number, or specification can be obtained from your dealer.Usage Fluid/Lubricant
Automatic Transmission DEXRON-VI Automatic Transmission Fluid. Chassis Lubrication Chassis Lubricant (GM Part No. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.
Engine Coolant 50/50 mixture of clean, drinkable water and use only DEX-COOL Coolant. SeeCooling System 0213.
Engine Oil Engine oil meeting the dexos1 specification of the proper SAE viscosity grade. ACDelco dexos1 full synthetic is recommended. See Engine Oil
0 208.
Hood Latch Assembly, Secondary Latch, Pivots, Spring Anchor, and Release Pawl Lubriplate Lubricant Aerosol (GM Part No. 89021668, in Canada 89021674)
or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.
Hydraulic Brake DOT 3 Hydraulic Brake Fluid (GM Part No. 19353126, in Canada 19353127).
Key Lock Cylinders and Hood and Door Hinges Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in
Canada 10953474).
Weatherstrip Conditioning Weatherstrip Lubricant (GM Part No. 3634770, in Canada 10953518) or equivalent.
Windshield Washer Automotive windshield washer fluid that meets regional freeze protection requirements.

Chevrolet Sonic Owner Manual (GMNA-Localizing-U.S./Canada-13566834) -
2020 - CRC - 10/4/19
288 Service and Maintenance
Maintenance Replacement Parts
Replacement parts identified below by name, part number, or specification can be obtained from your dealer.
Maintenance Replacement Parts
PartGM Part Number ACDelco Part Number
Engine Air Cleaner/Filter 96950990A3229C
Engine Oil Filter (1) 55594651/25195785 PF2257G/PF2263G
Passenger Compartment Air Filter 13356914CF184
Spark Plugs 5557602641–121
Wiper Blades Driver Side –65.0 cm (25.6 in) 95228809—
Passenger Side –38.0 cm (15.0 in) 95228810—
Rear –26.5 cm (10.4 in) 95016791—
(1) Hengst oil filter (55594651/PF2257G) and UFI oil filter (25195785/PF2263G) are not interchangeable.

Chevrolet Sonic Owner Manual (GMNA-Localizing-U.S./Canada-13566834) -
2020 - CRC - 10/4/19
Service and Maintenance 289
Maintenance Records
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. Retain all maintenance receipts.Date Odometer
Reading Serviced By Services Performed

Chevrolet Sonic Owner Manual (GMNA-Localizing-U.S./Canada-13566834) -
2020 - CRC - 10/4/19
290 Technical Data
Technical Data
Vehicle Identification
Vehicle IdentificationNumber (VIN) . . . . . . . . . . . . . . . 290
Service Parts Identification . . . 290
Vehicle Data
Capacities and Specifications . . . . . . . . . . . . . . . 291
Engine Drive Belt Routing . . . . 293
Vehicle Identification
Vehicle Identification
Number (VIN)
This legal identifier is in the front
corner of the instrument panel, on
the driver side of the vehicle. It can
be seen through the windshield from
outside. The Vehicle Identification
Number (VIN) also appears on the
Vehicle Certification and Service
Parts labels and certificates of title
and registration.
Engine Identification
The eighth character in the VIN is
the engine code. This code
identifies the vehicle's engine,
specifications, and replacement parts. See
“Engine Specifications”
under Capacities and Specifications
0 291 for the vehicle's engine code.
Service Parts
Identification
There may be a large barcode on
the certification label on the center
pillar that you can scan for the
following information:
.
Vehicle Identification
Number (VIN)
. Model designation
. Paint information
. Production options
If there is not a large barcode on
this label, then you will find this
same information on a label on the
inside of the spare tire well in the
trunk.

Chevrolet Sonic Owner Manual (GMNA-Localizing-U.S./Canada-13566834) -
2020 - CRC - 10/4/19
294 Customer Information
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 294
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 296
Customer Assistance for Text Telephone (TTY) Users . . . . . 297
Online Owner Center . . . . . . . . . 297
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 298
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 298
Scheduling Service Appointments . . . . . . . . . . . . . . . 300
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 300
Collision Damage Repair . . . . . 301
Publication Ordering Information . . . . . . . . . . . . . . . . . . 303
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 304
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 304
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 305
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 305
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 306
Cybersecurity . . . . . . . . . . . . . . . . . 306
Event Data Recorders . . . . . . . . 306
OnStar . . . . . . . . . . . . . . . . . . . . . . . 307
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

Chevrolet Sonic Owner Manual (GMNA-Localizing-U.S./Canada-13566834) -
2020 - CRC - 10/4/19
Customer Information 295
STEP TWO :If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by your dealership without
further help, in the U.S., call the
Chevrolet Customer Assistance
Center at 1-800-222-1020. In
Canada, call General Motors of
Canada Customer Care Centre at
1-800-263-3777 (English),
or 1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
. Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and
present mileage. When contacting Chevrolet,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest
following Step One first.
STEP THREE
—U.S. Owners :
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with your new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line Program to
enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by BBB National Programs, Inc. to
settle automotive disputes regarding
vehicle repairs or the interpretation
of the New Vehicle Limited
Warranty. Although you may be
required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you.
You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
BBB National Programs, Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.

Chevrolet Sonic Owner Manual (GMNA-Localizing-U.S./Canada-13566834) -
2020 - CRC - 10/4/19
296 Customer Information
STEP THREE—Canadian
Owners : In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Company wants you to be aware of
its participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada
Company has committed to binding
arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third party
arbiter, and may include an informal
hearing before the arbiter. The
program is designed so that the
entire dispute settlement process,
from the time you file your complaint
to the final decision, should be
completed in about 70 days. We
believe our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge. For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:
The Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada
Company
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).Customer Assistance
Offices
Chevrolet encourages customers to
call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Chevrolet,
the letter should be addressed to:
United States and Puerto Rico
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com
1-800-222-1020
1-800-833-2438 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-800-243-8872
From U.S. Virgin Islands:
1-800-496-9994

Chevrolet Sonic Owner Manual (GMNA-Localizing-U.S./Canada-13566834) -
2020 - CRC - 10/4/19
Customer Information 297
Canada
General Motors of Canada
Company
Customer Care Centre,
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Chevrolet has TTY
equipment available at its Customer
Assistance Center. Any TTY user inthe U.S. can communicate with
Chevrolet by dialing:
1-800-833-2438. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.chevrolet.com
The Chevrolet online owner
experience allows access to videos,
articles, and vehicle health specific
to your Chevrolet as well as your
OnStar Account information all in
one place.
Membership Benefits
E:
Download owner ’s manuals
and view vehicle-specific how-to
videos.
G: View maintenance schedules,
alerts, and Vehicle Diagnostic
Information. Schedule service
appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a preferred dealer and
view locations, maps, phone
numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 290.
H:Compare and shop for
Chevrolet and OnStar plans and
services. View GM Card and
SiriusXM information (if equipped).
F: Chat with online help
representatives.
See my.chevrolet.com to register
your vehicle.
Chevrolet Owner Centre
(Canada) mychevrolet.ca
Visit the Chevrolet Owner Centre at
mychevrolet.ca (English) or
my.chevrolet.ca (French) to access
similar benefits to the U.S. site.