CHEVROLET SUBURBAN 2013 10.G Warranty Guide

Black plate (17,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
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New Vehicle Limited Warranty 17
For Hybrid owners requiring more
comprehensive coverage than that
provided under this Hybrid warranty,
a GM Protection Plan may be
available. See your Chevrolet or
GMC dealer for more details.
What Is Covered
This Hybrid warranty covers repairs
to correct any Hybrid component
defect related to materials or
workmanship occurring during the
8 year or 160 000 kilometers
(100,000 miles) term for the
following:
Towing
During the 8 year or
160 000 kilometers (100,000 miles,
Hybrid warranty period, towing is
covered to the nearest Chevrolet or
GMC servicing dealer if your vehicle
cannot be driven because of a
warranted Hybrid specific defect.
Contact the GM Roadside
Assistance Center for towing. Refer
to the owner manual for details.
Chevrolet Silverado Hybrid,
Tahoe Hybrid, GMC Sierra and
Yukon/Yukon Denali Hybrid
Coverage
Transmission
Hybrid transmission assembly and
internal components, including the
transmission auxiliary fluid pump,
transmission auxiliary pump
controller, and 3-phase transmission
cables.
Brakes
Brake Modulator Assembly
Other Hybrid Components
Hybrid battery
The 300-volt electrical system
includes:
.Hybrid High Voltage Wiring
.Hybrid Control Modules
.Traction Power Inverter
Module (TPIM)
.Accessory Power Module (APM)
What Is Not Covered
In addition to the”What Is Not
Covered“section previously, the
Voltec or Hybrid warranty does not
cover the following items:
Wear Items
Wear items, such as brake linings,
are not covered in the Voltec or
Hybrid warranty.
Maintenance
As the vehicle owner, you are
responsible for the performance of
the scheduled maintenance listed in
your owner manual. Maintenance
intervals, checks, inspections, and
recommended fluids and lubricants
as prescribed in the owner manual
are necessary to keep your vehicle
in good working condition. Any
damage caused by owner/lessee
failure to follow scheduled
maintenance may not be covered by
warranty. Scheduled maintenance
includes such items as:
.Brake Pads/Linings

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18 New Vehicle Limited Warranty
.Coolants and Fluids
.Filters
Buick LaCrosse eAssist™,
Buick Regal eAssist™and
Chevrolet Malibu Eco with
eAssist™Coverage
For vehicles sold in Canada, in
addition to the Base Warranty
Coverage described in the GM
Canadian Limited Warranty and
Owner Assistance booklet, General
Motors of Canada Limited will
warrant certain eAssist components
for each LaCrosse eAssist and
Regal eAssist for 8 years or
160 000 kilometers (100,000 miles),
whichever comes first, from the
original in-service date of the
vehicle, against warrantable repairs
to the specific eAssist components
of the vehicle.
This warranty is for eAssist vehicles
registered and normally operated in
the United States or Canada,
respectively. In addition to the initial
owner of the vehicle, the coveragedescribed in this eAssist warranty is
transferable at no cost to any
subsequent person(s) who assumes
ownership of the vehicle within the
above-described 8 years or
160 000 kilometers (100,000 miles)
term. No deductibles are associated
with this eAssist warranty.
This eAssist component warranty is
in addition to the express conditions
and warranties described previously.
The coverage and benefits
described under“New Vehicle
Limited Warranty”are not extended
or altered because of this special
eAssist Component Warranty.
For eAssist owners requiring more
comprehensive coverage than that
provided under this eAssist
warranty, a GM Protection Plan may
be available. See your Buick or
Chevrolet dealer for more details.eAssist Components
The energy storage control module
and components including eAssist
battery, eAssist battery disconnect,
powerpack assembly, and the
eAssist battery cooling fan.
Starter Generator Unit
The starter generator unit, starter
generator cooling pump, and the
high voltage 3-phase/12 volt cable
assembly.
Other eAssist Components
Auxiliary transmission pump
What Is Not Covered
In addition to the“What is Not
Covered”section previously, this
eAssist warranty does not cover the
following items:
Wear Items
Wear items, such as brake linings,
are not covered in this eAssist
warranty

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New Vehicle Limited Warranty 19
Maintenance
As the vehicle owner, you are
responsible for the performance of
the scheduled maintenance listed in
your owner manual. Maintenance
intervals, checks, inspections, and
recommended fluids and lubricants
as prescribed in the owner manual
are necessary to keep your vehicle
in good working condition. Any
damage caused by owner/lessee
failure to follow scheduled
maintenance may not be covered by
warranty. Scheduled maintenance
includes such items as:
.Brake Pads/Linings
.Coolants and Fluids
.Filters

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20 Things to Know About the New Vehicle Limited Warranty
Warranty Repairs—
Component Exchanges
In the interest of customer
satisfaction, General Motors of
Canada Limited may offer exchange
service on some vehicle
components. This service is
intended to reduce the amount of
time your vehicle is not available for
use due to repairs. Components
used in exchange are service
replacement parts that may be new,
remanufactured, or refurbished.
Remanufactured parts meet GM
approved service parts
requirements and are made from
previously used components in a
process that involves disassembly,
inspection, cleaning, update of
software and replacement parts as
appropriate, testing and reassembly.
Refurbished parts meet GM
approved service part requirements
and are previously used parts that
are inspected, cleaned, tested, and
repackaged.All exchange components used
meet GM standards and are
warranted the same as new
components. Examples of the types
of components that might be
serviced in this fashion include:
engine and transmission
assemblies, instrument cluster
assemblies, radios, compact disc
players, batteries, and powertrain
control modules.
Maintenance and Warranty
Service Records
Retain receipts covering
performance of regular
maintenance. Receipts can be very
important if a question arises as to
whether a malfunction is caused by
lack of maintenance or a defect in
material or workmanship.
A“Maintenance Record”is provided
in the maintenance schedule
section of the owner manual for
your convenience in recording
services performed.For your records, the servicing
dealer should provide a copy of the
warranty repair order listing all
warranty repairs performed.
Warranty Repairs—Recycled
Materials
Both Environment Canada
guidelines and GM support the
capture, purification, and reuse of
automotive air conditioning
refrigerant gases and engine
coolant.
As a result, any repairs GM may
make to your vehicle may involve
the installation of purified reclaimed
refrigerant and coolant.
Tire Service
Any General Motors dealer handling
your vehicle line or tire dealer for
your brand of tires can assist you
with tire service. If, after contacting
one of these dealers, you need
further assistance or you have
questions, contact the Customer

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Things to Know About the New Vehicle Limited Warranty 21
Care Centre. The toll-free telephone
numbers are listed underCustomer
Assistance Offices on page 38.
After-Manufacture
“Rustproofing”
Your vehicle was designed and built
to resist corrosion. Application of
additional rust-inhibiting materials is
neither necessary nor required
under the Sheet Metal Coverage.
GM makes no recommendations
concerning the usefulness or value
of such products.
Application of after-manufacture
rustproofing products may create an
environment which reduces the
corrosion resistance built into your
vehicle. Repairs to correct damage
caused by such applications are not
covered under your New Vehicle
Limited Warranty.
Paint, Trim and Appearance
Items
Defects in paint, trim, upholstery,
or other appearance items are
normally corrected during new
vehicle preparation. If you find any
paint or appearance concerns,
advise your dealers as soon as
possible. Your owner manual has
instructions regarding the care of
these items.
Vehicle Operation and Care
Considering the investment you
have made in your new vehicle, we
know you will want to operate and
maintain it properly. We urge you to
follow the maintenance instructions
in your owner's manual.
If you have any questions on how to
keep your vehicle in good working
condition, see your General Motors
dealer, the place many customers
choose to have their maintenance
work done. You can rely on your
dealer to use proper parts and
repair practices.
Maintenance Records
General Motors of Canada Limited
recommends that you retain receipts
covering performance of regular
vehicle maintenance. Repairs
required due to damage resulting
from lack of maintenance are not
covered under your warranty.
Receipts can be very important if a
question arises as to whether a
malfunction is caused by lack of
maintenance or a defect in material
or workmanship.
We suggest you keep these receipts
in the glove box literature portfolio.
Also a“Maintenance Record”form
is provided in the owner's manual
(Maintenance Schedule section) for
your convenience in recording
services performed.
Chemical Paint Spotting
Some weather and atmospheric
conditions can create a chemical
fallout. Airborne pollutants can fall
upon and adhere to painted
surfaces on your vehicle. This

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damage can take two forms;
blotchy, ringlet-shaped
discolorations, and/or small irregular
dark spots etched into the paint
surface.
Although no defect in the factory
applied paint causes this, General
Motors of Canada Limited will repair,
at no charge to the owner, the
painted surfaces of new vehicles
damaged by this fallout condition
within 12 months or
20 000 kilometres of purchase,
whichever comes first.
Warranty Distance Extensions
Prior to delivery, some kilometres
are put on your vehicle during
testing at the assembly plant, during
shipping and while at the
dealership. The dealership records
this odometer reading on the front
page of this warranty booklet at
delivery. For eligible vehicles, this
odometer reading is added to the
distance limits specified in the New
Vehicle Limited Warranty and theEmission Control Systems Warranty
ensuring that you receive full benefit
of the coverage.
Warranty distance extensions
eligibility:
.Applies only to new vehicles
held exclusively in new vehicle
inventory.
.Does not apply to used vehicles,
GM owned vehicles, dealer
owned used vehicles, or dealer
demonstrator vehicles.
.Does not apply to vehicles with
more than 1 600 kilometres on
the odometer even though the
vehicle may never have been
“registered”for license plates.
Warranty Service—Canada
The selling dealer has invested in
the proper tools, training and parts
inventory to ensure that any
necessary warranty repairs can be
made to your vehicle. GM requests
that the vehicle be returned to the
selling dealer for all warrantyrepairs. If a situation or event occurs
where you are significantly
inconvenienced, an authorized GM
dealer can make the warranty
repairs. However, in the event the
dealer is not able to perform the
repair due to the special tool and
training requirements, contact the
Customer Assistance Offices on
page 38.
Touring Owner Service—
Canada, the United States and
Mexico
If you are touring or have changed
your residence, visit any General
Motors dealer handling your vehicle
line in Canada or the United States
for warranty service. Warrantable
repairs will be completed at no
charge to you. You may be required
to provide proof of residency such
as driver's license, or vehicle
ownership. For your records, the
servicing dealer will provide a copy
of the warranty repair order, listing
all warranty repairs performed.

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Things to Know About the New Vehicle Limited Warranty 23
Some vehicle lines, which are sold
only in Canada, may not be
serviced by all General Motor's
dealers in the United States.
If warranty service is necessary
while you are in the United States
please contact the Canadian
Customer Care Centre (CCC) for
guidance. SeeCustomer Assistance
Offices on page 38for CCC
information. A Customer Care
Ambassador will direct you to a
dealership and assist the repairing
dealer to obtain the necessary parts
and technical information. You may
be charged for these repairs. For
reimbursement consideration by
General Motors of Canada upon
your return home, provide your
dealer with a statement of
circumstances, the original repair
order, proof of ownership and any
“paid”receipts indicating the work
performed and parts replaced.Touring Owner Service—
Countries Other than Canada,
the United States and Mexico
If you are touring in a foreign
country and repairs are needed, it is
suggested you make your vehicle
available to a General Motors
dealership, preferably one that
handles your vehicle line.
Important:Repairs made
necessary by the use of improper or
dirty fuels and lubricants are not
covered under warranty. See your
owner's manual for additional
information on fuel requirements
when operating in foreign countries.
Warranty Service—Canadian
Sold Vehicles Registered and
Operated Outside Canada
This warranty applies to GM
vehicles registered in Canada and
normally operated in Canada. If you
have permanently relocated and
established household residency in
another country, GM may authorize
the performance of repairs based onthe warranty coverage for vehicles
generally sold by GM in that
country. Contact an authorized
GM dealer in your country for
assistance. GM warranty coverages
may be void or subject to
restrictions on GM vehicles that
have been imported or exported.
Original Equipment Alterations
This warranty does not cover any
damage or failure resulting from
modification or alteration to the
vehicle's original equipment as
manufactured or assembled by
General Motors.
Examples of the types of alterations
that would not be covered include,
but are not limited to, any non-GM
theft alarm, remote starting device
or remote locking system, or the
cutting, welding, or disconnecting of
the vehicle's original equipment
parts and components. Also, the
warranty does not cover a rebuilt
vehicle after it has suffered such
extensive collision damage in an

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accident that it was written-off or
deemed to be written-off, even if the
rebuilt vehicle uses undamaged
parts and components from the
written-off vehicle.
Additionally, General Motors does
not warranty non-GM parts,
calibrations, and/or software
modifications.The use of parts,
control module calibrations,
software modifications, and/or any
other alterations not issued through
General Motors will void the
warranty coverage for those
components that are damaged or
otherwise affected by the installation
of the non-GM part, control module
calibration, software modifications,
and/or other alteration.
The only exception is that non-GM
parts labeled“Certified to EPA
Standards”are covered by the
Federal Emissions Performance
Warranty.Recreation Vehicle and Special
Body Alterations
Installations or alterations to the
original equipment vehicle (or
chassis) as manufactured and
assembled by General Motors are
not covered by this warranty. The
body company, assembler,
or equipment installer, is solely
responsible for warranties on the
body or equipment and any
alterations to any of the parts,
components, systems,
or assemblies installed by GM.
Examples include, but are not
limited to, special body installation
or conversion (such as recreational
vehicles), the installation of any
non-GM part, cutting, welding or the
disconnecting of original equipment
vehicle or chassis parts and
components, extension of the
wheelbase, suspension and
driveline modifications and axle
additions.
Pre-Delivery Service
Defects in or damage to the
mechanical, electrical, sheet metal,
paint, trim and other components of
your vehicle may occur at the
factory or while it is being
transported to the dealership.
Normally, any defect or damage
occurring during assembly is
detected and corrected at the
factory during the inspection
process. In addition, dealerships are
obligated to inspect each vehicle
before delivery. They repair any
uncorrected factory defects and any
transit damage detected before the
vehicle is delivered to you.
Any defects still present at the time
the vehicle is delivered to you are
covered by the warranty. If you find
any such defects when you take
delivery, please advise your dealer
without delay. For further details
concerning any repairs which the
dealership may have made prior to
your taking delivery of your vehicle,
please ask your dealership.

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Production Changes
General Motors of Canada Limited
and its dealers reserve the right to
make changes in vehicles built and/
or sold by them at any time without
incurring any obligation to make the
same or similar changes on vehicles
previously built and/or sold by them.

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26 Emission Control Systems Warranty
General Motors of Canada Limited
warrants to owners of passenger
cars, light duty trucks and vans sold
in Canada, that the vehicle (1) was
designed, built and equipped so as
to conform at the time of sale with
the Emission Regulations under the
Canadian Environmental Protection
Act and (2) is free from defects in
material and workmanship which
cause the vehicle to fail to conform
with those regulations for a period of
the coverage outlined below.
How to Determine the
Applicable Emission Control
System Warranty
Federal or provincial agencies may
require different emission control
system warranties for light duty
trucks depending on whether the
truck is certified with a light duty or
heavy duty emission control system.To determine emission eligibility:
1. Determine if the vehicle has a
gasoline or diesel engine.
2. Locate the underhood emission
control label located inside the
engine compartment on the air
cleaner assembly or the engine.
3. The information on the bottom
left side of the label describes if
the vehicle has a light or heavy
duty emissions control system.
Emission Control Warranty
The Emission Control Systems
Warranty period described below
shall begin on the date the vehicle
is first delivered to the first retail
purchaser or, on the date the
vehicle is first placed in service as a
demonstrator or company vehicle
prior to sale at retail. Emission
related defects in the genuine GM
components including related
diagnostic costs, parts and labour,
are covered by this warranty.
.Passenger Cars, Light Duty
Trucks (A Gross Vehicle
Weight Rating (GVWR) of
3856 kg (8500 lbs) or less) and
Vans that have a Light Duty
Gasoline Engine
‐For Chevrolet and GMC,
3 years or 60 000 kilometres
whichever comes first; for
Buick, 4 year or 80 000
kilometres whichever comes
first on the Components in the
Emission Control Systems
Warranty Parts List; and
8 years or 130 000 kilometres,
whichever comes first, on the
Specified Major Emission
Components.
.Light Duty Truck (A Gross
Vehicle Weight Rating (GVWR)
of 3856 kg (8500 lbs) or
greater) that have a Heavy
Duty Gasoline Engine
‐5 years or 80 000 kilometres,
whichever comes first.