CHEVROLET SUBURBAN 2013 10.G Warranty Guide

Black plate (7,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
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New Vehicle Limited Warranty 7
Examples:
Kilometres Coverage
10 000 100%
20 000 100%
20 001 67%
30 000 55.25%
40 000 43.5%
50 000 31.75%
60 000 20%
80 000 20% Buick and Cadillac (0%
Chevrolet and GMC)
This schedule applies to the price of
the tires only. GM will cover 100% of
the cost to mount and balance the
tires replaced under warranty for the
full Base Warranty Coverage period.After your New Vehicle Limited
Warranty expires, you may still have
prorated warranty coverage on your
original equipment tires by the tire
manufacturer. Contact your GMdealer or the tire manufacturer of
the brand of tires on your vehicle for
more information. The following is a
list of current tire manufacturer's
websites and toll-free customer
assistance numbers.

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8 New Vehicle Limited Warranty
Tire Companies
Company Website Toll-Free Number
Bridgestone/Firestone www.bridgestonetire.ca 1-800-267-1318
Continental/Generalwww.generaltire.ca
www.continentaltire.ca1-800-461-1776
1-800-461-1776
Goodyear/Dunlopwww.goodyear.ca
www.dunlop.ca1-800-387-3288
Michelin/Goodrich www.michelin.ca 1-888-871-4444
Uniroyal www.uniroyal.ca 1-888-871-7777
Goodrich www.bfgoodrichtires.ca 1-888-871-6666
Hankook www.hankooktire.ca 1-800-843-7709
Kumho www.kumhotire.ca1-604-241-4142 (West)
1-905-564-0882 (East)
Pirelli www.pirelli.ca1-800-828-2585 (Ontario)
1-800-363-0583 (Que/Maritimes)
1-800-663-0148 (West)
Maxxis www.maxxiscanada.com 1-905-789-0882
When a tire is removed from service
due to a covered warranty conditionunder a tire manufacturer's limited
warranty program, you may beeligible for a tire replacement or a
comparable new tire on a prorated
basis.

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New Vehicle Limited Warranty 9
The tire manufacturer's limited
warranty program, which can be
obtained by calling or visiting the
tire manufacturer's website or any
authorized dealer, is in lieu of all
other remedies or warranties,
expressed or implied, arising by law
or otherwise, including fitness for a
particular purpose or
merchantability. The tire
manufacturer's expressly disclaim
liability for indirect, special,
incidental, or consequential
damages, lost profit, loss of
business, loss of goodwill, loss of
reputation, punitive or any other
damage, cost, or loss of any kind.
Towing
Towing is covered to the nearest
authorized dealer if your vehicle
cannot be driven because of a
warranted defect.6.6L Duramax Diesel Engine
Coverage
For trucks equipped with a 6.6L
Duramax Diesel Engine, the diesel
engine assembly, including
turbocharger components (except
those items listed under“What Is
Not Covered”) is covered for defects
in material or workmanship without
a deductible for up to 5 years or
160 000 kilometres, (Chevrolet and
GMC), whichever comes first, and
6 years or 110 000 kilometres
(Buick), whichever comes first.
.Cylinder block and heads and all
internal lubricant parts, intake
and exhaust manifolds, timing
gears, timing gear chain or belt
and cover, flywheel, harmonic
balancer, valve covers, oil pan,
oil pump, water pump, fuel
pump, engine mounts, seals,
and gaskets.
.Diesel Fuel Metering System:
injection pump, nozzles, high
pressure lines, high pressure
sealing devices.
.Glow Plug Control System:
control/glow plug assembly, glow
plugs, cold advance relay,
Engine Control Module (ECM).
.Fuel injection control module,
integral oil cooler, transmission
adapter plate, left and right
common fuel rails, fuel filter
assembly, fuel temperature
sensor, and function blocks.
Important:Some of the above
components may also be covered
by the Emissions Warranty with no
deductible. See theEmission
Warranty Parts List on page 28for
details.
Aftermarket Engine Performance
Enhancement Products and
Modifications
Some aftermarket engine
performance products and
modifications promise a way to
increase the horsepower and torque
levels of your vehicle's powertrain.
You should be aware that these
products may have detrimental

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effects on the performance and life
of the engine, exhaust emission
system, transmission and drivetrain.
The Duramax Diesel Engine, Allison
Automatic Transmission® and
drivetrain have been designed and
built to offer industry leading
durability and performance in the
most demanding applications.
Engine power enhancement
products may enable the engine to
operate at horsepower and torque
levels that could damage, create
failure, or reduce the life of the
engine, engine emission system,
transmission and drivetrain.
Damage failure, or reduced life of
the engine, transmission emission
system, drivetrain or other vehicle
components caused by aftermarket
engine performance enhancement
products or modifications may not
be covered under your vehicle
warranty.Sheet Metal Coverage
Sheet metal panels are covered
against corrosion and rust-through
as follows:
Corrosion:For Chevrolet and
GMC, body sheet metal panels are
covered against rust for 3 years or
60 000 kilometres, whichever comes
first. For Buick, body sheet metal
panels are covered against rust for
4 years or 80 000 kilometres,
whichever comes first.
Rust-Through:For Chevrolet and
GMC, any body sheet metal panel
that rusts through due to corrosion
(an actual hole in the sheet metal) is
covered for up to 6 years or
160 000 kilometres, whichever
comes first. This coverage only
applies to the body sheet metal
panels and not to other metal
components.
Rust-Through:For Buick, any
body sheet metal panel that rusts
through due to corrosion (an actual
hole in the sheet metal) is coveredfor up to 6 years, unlimited
kilometres. This coverage only
applies to the body sheet metal
panels and not to other metal
components.
Important:Cosmetic or surface
corrosion (resulting from stone
chips, dents, or scratches in the
paint, or failure to repair paint
damaged by stone chips, dents,
or scratches in the paint) is not
included in the sheet metal
coverage.
Accessory Coverages
Most GM approved accessories
marketed and sold by General
Motors of Canada Limited that are
permanently installed on a GM
vehicle prior to delivery will be
covered under the provisions of the
Base Warranty Coverage of the
New Vehicle Limited Warranty. In
the event GM accessories are
installed after vehicle delivery or are
replaced under the new vehicle
base warranty, they will be covered,
(parts and labour for the balance of

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the applicable portion of the New
Vehicle Limited Warranty, but in
no event less than 12 months/
20 000 kilometres (12 months/
20 000 kilometres for commercial
vehicles).
GM accessories sold over the
counter, or those not requiring
installation, will receive the standard
GM Dealer Parts Warranty for
12 months from the date of
purchase, parts only.
GM Licensed and Integrated
Business Partner (IBP) Accessories
are covered under the
accessory-specific manufacturer’s
warranty and are not warranted by
GM or its dealers.
Notice:This warranty excludes:
Any communications device that
becomes unusable or unable to
function as intended due to
unavailability of compatible
wireless service or GPS satellite
signals.What Is Not Covered
Tire and Wheel Damage or Wear
Normal tire wear or wear-out is not
covered. Tire wear is influenced by
many variables such as road
conditions, driving styles, vehicle
weight, and tire construction.
Uniform tire wear is a normal
condition, and is not considered a
defect. Road hazard damage such
as punctures, cuts, snags, and
breaks resulting from pothole
impact, curb impact, or from other
objects is not covered. Tire wear
due to misalignment beyond the
warranty period is not covered.
Also, damage from improper
inflation, overloading, spinning, as
when stuck in mud or snow, tire
chains, racing, improper mounting
or dismounting, misuse, negligence,
alteration, improper repair, accident,
collision, fire, vandalism,
or misapplication is not covered.
Damage to wheels or tire sidewalls
caused by automatic car washes or
cleaning agents is not covered.Damage Due to Bedliners
Owners of trucks with a bedliner,
whether after-market or factory
installed, should expect that with
normal operation the bedliner
will move.
This movement may cause finish
damage. Therefore, any damage
caused by the bedliner is not
covered under the terms of the New
Vehicle Limited Warranty.
Damage Due to Accident, Misuse,
or Alteration
The New Vehicle Limited Warranty
does not cover damage caused as
the result of any of the following:
.Collision, fire, theft, freezing,
vandalism, riot, explosion,
or objects striking the vehicle.
.Misuse of the vehicle such as
driving over curbs, overloading,
racing, or other competition.
Proper vehicle use is discussed
in the owner manual.

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.Alteration, modification,
or tampering to the vehicle,
including, but not limited to the
body, chassis, powertrain,
driveline, software, or other
components after final assembly
by GM.
.Coverages do not apply if the
odometer has been
disconnected, its reading has
been altered, or mileage cannot
be determined.
.Installation of non-GM (General
Motors) parts.
.Water or fluid contamination.
.Damage resulting from hail,
floods, windstorms, lightning and
other environmental conditions.
.Alteration of glass parts by
application of tinting films.
Important:This warranty is void on
vehicles currently or previously
registered as salvaged, scrapped
(irreparable), rebuilt, junked,
or otherwise considered a total loss.Damage or Corrosion Due to
Environment, Chemical
Treatments, or Aftermarket
Products
Damage caused by airborne fallout,
rail dust, salt from sea air, salt or
other materials used to control road
conditions, chemicals, tree sap,
stones, hail, earthquake, water or
flood, windstorm, lightning, the
application of chemicals or sealants
subsequent to manufacture, etc., is
not covered. See“Chemical Paint
Spotting”underThings to Know
About the New Vehicle Limited
Warranty on page 20for details.
Damage Due to Insufficient or
Improper Maintenance
Damage caused by failure to follow
the recommended maintenance
schedule intervals and/or failure to
use or maintain proper fluids, fuel,
lubricants, or refrigerants between
maintenance intervals
recommended in the owner manual
is not covered.Damage Due to Contaminated or
Poor Quality Fuel
Poor fuel quality or incorrect fuel
may cause driveability problems
such as hesitation, lack of power,
stalling, or failure to start. It may
also render gauges inoperable or
degrade functionality for
components such as spark plugs,
oxygen sensors, and the catalytic
converter. Damage from poor fuel
quality, water contamination,
or incorrect diesel fuel or gasoline
may not be covered.
Please refer to your owner manual
under“Fuel,”for additional
recommendations, including the use
of TOP TIER Detergent Gasoline.
Additional information can also be
found at: www.toptiergas.com/
index.html.
Damage Due to Impact, Use,
or the Environment
Windshield or glass cracks, chips,
or scratches due to impact are not
covered. Windshield cracks will be

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covered for the first 12 months,
regardless of mileage if caused by
defects in material or workmanship.
Lights, lenses, mirrors, paint, grille,
moldings, and trim are not covered
for cracks, chips, scratches, dents,
dings, and punctures or tears as a
result of impact with other objects or
road hazards. In addition, cracks,
chips, scratches, or other damage
to the face of a radio or instrument
cluster from impact or foreign
objects are not covered.
Where to Go for Maintenance
Your new GM vehicle was designed
and built to the highest quality
standards, and that quality means
reliability, long-life and economical
operation for years to come. The
investment you made in your new
GM vehicle can best be maintained
at your GM dealer who offers quality
service and genuine GM parts
specifically designed for your GM
vehicle.GM recommends having
maintenance performed by an
authorized GM dealership. GM
dealer technicians are specifically
trained to maintain and repair GM
vehicles. They stay current on the
latest service information through
GM technical bulletins, service
publications and training courses.
Many are also certified through the
technical training process. In
addition, your GM dealer has
special tools, equipment, computer
software and complete access to
product updates, applicable to your
vehicle to ensure fast and accurate
diagnostics. This level of service is
only available at an authorized GM
dealership.
Maintenance
All vehicles require periodic
maintenance. Maintenance
services, such as those detailed in
the Owner Manual and this warranty
booklet are at the owner's expense.Vehicle lubrication, cleaning,
or polishing are not covered. Failure
of or damage to components
requiring replacement or repair due
to vehicle use, wear, exposure,
or lack of maintenance is not
covered.
Items such as:
.Audio System Cleaning
.Brake Pads and Linings
.Clutch Linings
.Coolants and Fluids
.Filters
.Keyless Entry (or other remote
transmitter/receiver batteries)*
.Limited Slip Rear Axle Service
.Tire Rotation
.Wheel Alignment/Balance**
.Wiper Inserts
are covered up to the first
maintenance inspection period
outlined in the owner manual. Any
replacement at the time of,

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or beyond the maintenance
inspection period is considered
maintenance, and is not covered as
part of the New Vehicle Limited
Warranty. The New Vehicle Limited
Warranty only covers components
when replacement or repair of these
components is the result of a defect
in material or workmanship.
* Consumable battery covered up to
12 months only.
** Maintenance items after
12 000 kilometres.
Extra Expenses
Economic loss or extra expense is
not covered.
Examples include:
.Inconvenience
.Lodging, meals, or other travel
costs
.Loss of vehicle use
.Payment for loss of time or pay
.StorageOther Terms
This warranty gives you specific
legal rights. You may have different
rights which vary from province to
province according to applicable
legislation. This warranty does not
exclude or limit those rights but runs
concurrently with any such
applicable provincial legislation.
General Motors of Canada Limited
does not authorize any person to
create for it any other condition or
liability in connection with these
vehicles.Any implied warranty or
condition (including any implied
warranty or condition of
merchantability or fitness for a
particular purpose) applicable to
this vehicle is limited in duration
to the duration of this written
warranty. The performance of
repairs and needed adjustments
is the exclusive remedy under
this written warranty or any
implied warranty or condition.General Motors of Canada
Limited shall not be liable for
incidental or consequential
damages resulting from breach of
this written warranty or any
implied warranty or condition.*
* Some provinces do not allow
limitations on how long an implied
warranty will last or the exclusion or
limitation of incidental or
consequential damages, so the
above limitations or exclusions may
not apply to you.
Volt-Specific Warranty
For vehicles sold in Canada, in
addition to the Base Warranty
Coverage described in the GM
Canadian Limited Warranty and
Owner Assistance booklet, General
Motors of Canada Limited will
warrant certain Voltec® components
for Chevrolet Volt (hereafter referred
to as Voltec) for 8 years or
160,000 kilometers (100,000 miles),
whichever comes first, from the
original in-service date of the

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vehicle, against warrantable repairs
to the specific Voltec components of
the vehicle.
This warranty is for Chevrolet Volt
vehicles registered and normally
operated in the United States or
Canada, respectively. In addition to
the initial owner of the vehicle, the
coverage described in this Voltec
warranty is transferable at no cost to
any subsequent person(s) who
assumes ownership of the
vehicle within the above-described
8 years or 160 000 kilometers
(100,000 miles) term. No
deductibles are associated with
this Voltec warranty.
This Voltec component warranty is
in addition to the express conditions
and warranties described previously.
The coverage and benefits
described under“New Vehicle
Limited Warranty”are not extended
or altered because of this special
Voltec Component Warranty.For Chevrolet Volt owners requiring
more comprehensive coverage than
that provided under this Voltec
warranty, a GM Protection Plan may
be available. See your Chevrolet
dealer for more details.
What Is Covered
This Voltec warranty covers repairs
to correct any Voltec component
defect related to materials or
workmanship occurring during the
8 year or 160 000 kilometers
(100,000 miles) term for the
following:
Towing
During the 8 year or
160 000 kilometers (100,000 miles)
Voltec warranty period, towing is
covered to the nearest Chevrolet
servicing dealer if your vehicle
cannot be driven because of a
warranted Voltec specific defect.
Contact the GM Roadside
Assistance Center for towing. Refer
to the owner manual for details.
Chevrolet Volt Coverage
Propulsion Battery Warranty
Policy
Like all batteries, the amount of
energy that the high voltage
“propulsion”battery can store will
decrease with time and miles
driven. Depending on use, the
battery may degrade as little as
10% to as much as 30% of capacity
over the warranty period. A dealer
service technician will determine if
the battery energy capacity (kWh
storage) is within the proper limit,
given the age and mileage of the
vehicle. Typical tests can take up to
24 hours.
Repair
If possible, components will be
repaired or replaced, and the
original battery will be returned to
the vehicle.

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Replace (If Necessary)
Under warranty, the high voltage
battery may be replaced with either
a new or factory reconditioned high
voltage battery with an energy
capacity (kWh storage) level at or
above that of the original battery
prior to the failure.
Your Volt battery warranty
replacement may not return your
vehicle to an“as new”condition,
but it will make your Volt fully
operational appropriate to its age
and mileage.
Other Voltec Components
High Voltage Wiring, Voltec Control
Modules, E-Compressor, Traction
Power Inverter Module (TPIM),
Accessory Power Module (APM),
and Voltec On-Board Charger.
Brakes
Brake Modulator AssemblyElectric Drive Unit
Electric drive unit assembly and
internal components, including the
auxiliary fluid pump, auxiliary pump
controller, and 3-phase cables.
Chevrolet Silverado Hybrid,
Tahoe Hybrid and GMC Sierra
and Yukon/Yukon Denali
Hybrid Specific Warranty
For vehicles sold in Canada, in
addition to the Base Warranty
Coverage described in the GM
Canadian Limited Warranty and
Owner Assistance booklet, General
Motors of Canada Limited will
warrant certain Hybrid components
for each Chevrolet Silverado Hybrid,
Chevrolet Tahoe Hybrid, GMC
Sierra Hybrid and GMC Yukon/
Yukon Denali Hybrid (hereafter
referred to as Hybrid) for 8 years or
160 000 kilometers (100,000 miles),
whichever comes first, from the
original in-service date of thevehicle, against warrantable repairs
to the specific Hybrid components of
the vehicle.
This warranty is for Hybrid vehicles
registered and normally operated in
the United States or Canada,
respectively. In addition to the initial
owner of the vehicle, the coverage
described in this Hybrid warranty is
transferable at no cost to any
subsequent person(s) who assumes
ownership of the vehicle within the
above described 8 years or
160 000 kilometers (100,000 miles)
term. No deductibles are associated
with this Hybrid warranty.
This Hybrid component warranty is
in addition to the express conditions
and warranties described previously.
The coverage and benefits
described under“New Vehicle
Limited Warranty”are not extended
or altered because of this special
Hybrid Component Warranty.