CHEVROLET SUBURBAN 2013 10.G Warranty Guide

Black plate (27,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
Emission Control Systems Warranty 27
.Light Duty Truck (A Gross
Vehicle Weight Rating (GVWR)
of 3856 kg (8500 lbs) or
greater) that have a Heavy
Duty Diesel Engine
‐5 years or 80 000 kilometres,
whichever comes first.
Emission Performance
Some provinces and local
jurisdictions have established
periodic vehicle Inspection and
Maintenance (I/M) programs to
encourage proper maintenance of
your vehicle. If a provincial I/M
program is enforced in your area
you may also be eligible for
Emission Performance coverage
whenallof the following three
conditions are met:
1. The vehicle has been
maintained and operated in
accordance with the instructions
for proper maintenance and use
set forth in the owner manual
and the New Vehicle LimitedWarranty and Owner Assistance
Information booklet supplied with
your vehicle;
2. The vehicle fails a provincial I/M
test during the emission
warranty period indicated
above; and
3. The failure results, or will result,
in the owner of the vehicle
having to bear a penalty or other
sanctions (including the denial of
the right to use the vehicle)
under local, provincial,
or federal law.
General Motors of Canada Limited
warrants that your dealer will
replace, repair, or adjust to GM
specifications, at no charge to you,
any of the parts listed under the
“Emission Warranty Parts List”later
in this section which may be
necessary to conform to the
applicable emission standards.
Non-GM parts labelled“Certified to
EPA Standards”are covered by the
Federal Emission Performance
Warranty.

Black plate (28,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
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28 Emission Warranty Parts List
Listed below are most of the
systems that affect emissions of
your vehicle. Emission control
components of these systems are
covered by the Emission Control
Systems Warranty as applicable,
or up to the replacement interval
specified in the owner manual.
If failure of one of the above parts
results in failure of another part
under the Emission Control Systems
Warranty, both will be covered by
this warranty. For detailed
information concerning specific
parts covered by the Emission
Control Systems Warranty, ask your
dealer.
Important:Certain parts may be
covered beyond these warranties if
shown with asterisk as follows:
(*) 8 years/130 000 kilometres,
whichever comes first.
Powertrain Control System
Camshaft Position Actuator
Camshaft Position Actuator ValveCoolant Level Sensor
Data Link Connector
Engine Control Module (ECM) *
Engine Coolant Temperature Sensor
Fuel Control Module *
Intake Air Temperature Sensor
Malfunction Indicator Lamp
Manifold Absolute Pressure Sensor
Mass Air Flow Sensor
Oil Pressure Sensor Active Fuel
Management™(AFM) only
Oxygen Sensors
Powertrain Control Module (PCM) *
Throttle Position Sensor
Vehicle Control Module (VCM) *
Vehicle Speed Sensor
Wheel Speed Sensor
Transmission Controls and
Torque Management
GMLAN (CAN) Communications
CircuitManual Transmission Clutch Switch
Park/Neutral Switch
Torque Converter Clutch Solenoids
Torque Converter Clutch Switch
Transmission Control Module *
Transmission Fluid Temperature
Sensor
Transmission Gear Selection Switch
(Diesel)
Transmission Internal Mode Switch
Transmission Pressure Control
Solenoids
Transmission Pressure Switches
Transmission Shift Solenoids
Transmission Speed Sensor (Input)
Transmission Speed Sensor
(Output)
Fuel Management System
Diesel Fuel Injection Pump
Direct Fuel Injector Assembly
(6.6L Duramax Diesel)

Black plate (29,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
Emission Warranty Parts List 29
Fuel Injector
Fuel Pressure Regulator
Fuel Pressure Sensor
Fuel Rail Assembly
Fuel Temperature Sensor
High Pressure Fuel Pump (SIDI)
Air Management System
Active Aero Shutters
Air Cleaner
Air Cleaner Resonator
Intake Manifold
Intake Manifold Gasket
Air Intake Ducts
Charge Air Control Actuator
Charge Air Control Solenoid Valve
Charge Air Control Valve
Charge Air Cooler
Charge Air Cooler Fan
Idle Air Control ValveIdle Speed Control Motor
Intake Air Heater
Intake Manifold
Intake Manifold Heater
Intake Manifold Tuning Valve
Supercharger Assembly
Throttle Body
Throttle Body Heater
Turbocharger Assembly
Turbocharger Boost Sensor
Turbocharger Oil Separator
Ignition System
Camshaft Position Sensor(s)
Crankshaft Position Sensor(s)
Glow Plug(s) (Diesel)
Glow Plug Controller (Diesel)
Ignition Coil(s)
Knock Sensor
Spark Plug Wires
Spark PlugsCatalytic Converter System
Catalytic Converter(s) and muffler if
attached as assembly *
Diesel Exhaust Temperature and
Pressure Sensors
Diesel Particulate Filter (DPF)
Diesel Exhaust (DPF) Indirect Fuel
Injector
Diesel Exhaust Emission Reduction
Fluid Injector
Diesel Exhaust Emission Reduction
Fluid Tank
Diesel Exhaust NOx Sensors
Exhaust Manifold
Exhaust Manifold with Catalytic
Converter attached as assembly *
Exhaust Manifold Gasket
Exhaust pipes and/or mufflers when
located between converter and
exhaust manifold

Black plate (30,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
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30 Emission Warranty Parts List
Positive Crankcase Ventilation
(PCV) System
Oil Filler Cap
PCV Filter
PCV Oil Separator
PCV Valve
Exhaust Gas Recirculation (EGR)
System
EGR Feed and Delivery Pipes or
Cast-In Passages
EGR Valve Cooler (6.6L Duramax
Diesel)
EGR Valve
Secondary Air Injection System
Air Pump
Check Valves
Evaporative Emission Control
System (Gasoline Engines)
Canister
Canister Purge Solenoid Valve
Canister Vent SolenoidFuel Feed and Return Pipes and
Hoses
Fuel Filler Cap
Fuel Level Sensor
Fuel Limiter Vent Valve
Fuel Tank(s)
Fuel Tank Filler Pipe (with
Restrictor)
Fuel Tank Vacuum or Pressure
Sensor
Hybrid
Auxiliary Transmission Fluid Pump
Battery Cooling Fan
Battery Pack Control
Module (BPCM)
Battery Pack Current Sensor
Brake Pedal Travel Sensor
Drive Motors
Drive Motor Resolvers
Drive Motor/Generator Control
Module *Electro-Hydraulic Brake Control
Module (EBCM) *
Energy Storage Control Module *
Fuel Filler Pipe Adapter Seal
Hybrid Batteries
Hybrid Battery Temperature Sensors
Hybrid Battery Voltage Sensors
SGCM Coolant Circuit
Starter Generator
Starter Generator Control
Module (SGCM) *
Traction Power Inverter
Module (TPIM) *
Transmission Substrate
Temperature Sensor
Voltec Specific Components
VICM—Vehicle Integration Control
Module
Voltec RESS Battery *

Black plate (31,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
Emission Warranty Parts List 31
Voltec Rechargeable Energy
Storage System Thermal
Management:
E-compressor *
Port Valves
Battery Inlet Temperature Sensor
Battery Outlet Temperature
Battery High Voltage Heater
Battery Coolant Pump
Power Electronics Coolant Pump
Outside Air Temperature Sensor
PE Coolant Temperature Sensor
Low Side Rfg Temperature Sensor
Low Side Rfg Pressure Sensor
Radiator Fan
High Side Rfg Pressure Sensor
Voltec OnBoard Charging
System:
OnBoard Charger *
Charge Port
Charge Port Door SwitchCharge Port Door Position Sensor
Charge Port Door Release
Voltec Refuel Management
System:
Refuel Request Switch
Fuel Door Position Sensor
Fuel Door Lock Assembly
Voltec EVAP Emission Control
System:
Canister Assembly
Miscellaneous Items Used in
Above Components are Covered
Belts
Boots
Clamps
Connectors
Ducts
Fittings
Gaskets
Grommets
HosesHousings
Mounting Hardware
Pipes
Pulleys
Sealing Devices
Springs
Tubes
Wiring and Relays
What Is Not Covered
The Emission Control Systems
Warranty Obligations DO NOT
APPLY TO conditions resulting from
tampering, abuse, neglect,
or improper maintenance. Items
listed under“What Is Not Covered”
underNew Vehicle Limited Warranty
on page 4also apply to the
emission related warranties.
Parts specified in the maintenance
schedule as requiring scheduled
replacement are covered up to their
first replacement interval or the
applicable emission warranty

Black plate (32,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
32 Emission Warranty Parts List
coverage period, whichever comes
first. There is no coverage under
this warranty for the failure of parts
which are not replaced as required
in the vehicle maintenance
schedule. If failure of one of these
parts results in failure of another
part, neither will be covered under
the Emission Control Systems
Warranty.
For detailed information concerning
specific parts covered by these
emission control systems
warranties, ask your dealer.

Black plate (33,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
Things to Know About the Emission Control Systems Warranty 33
Replacement Parts
The emission control systems of
your vehicle, were designed, built
and tested using genuine GM parts†
and the vehicle is certified as being
in conformity with the Emission
Regulations under the Canadian
Environmental Protection Act.
Accordingly, it is recommended
that any replacement parts used
for maintenance or for the repair
of emission control systems be
new, genuine GM parts.
The warranty obligations are not
dependent upon the use of any
particular brand of replacement
parts. The owner may elect to use
non-genuine GM parts for
replacement purposes. Use of
replacement parts which are not
of equivalent quality may impair
the effectiveness of emission
control systems.
If other than new, genuine GM parts
are used for maintenance
replacements or for the repair of
components affecting emissioncontrol, the owner should assure
himself/herself that such parts are
warranted by their manufacturer to
be equivalent to genuine General
Motors parts in performance and
durability.
Warranty repairs must be performed
by an authorized General Motors
dealer except in an emergency
situation when a genuine GM part or
an authorized General Motors
dealer is not reasonably available to
the vehicle owner. You are
responsible for presenting your
vehicle to a GM dealer selling your
vehicle line as soon as a problem
exists.
† “GENUINE GM PARTS,”when
used in connection with GM
vehicles means parts manufactured
by or for GM, designed for use on
GM vehicles and distributed by any
division or subsidiary of General
Motors LLC.
Maintenance and Repairs
Warranty repairs must be performed
by an authorized dealer except in a
situation where the vehicle owner is
significantly inconvenienced and a
warranted part or a warranty station
is not reasonably available to the
vehicle owner.
If in a situation where you are
significantly inconvenienced, and it
is necessary to have repairs
performed by other than an
authorized General Motors
dealership, and you believe the
repairs are covered by the Emission
Control Systems Warranty, take the
replaced parts and your receipt to
your General Motors dealership
handling your vehicle line for
reimbursement consideration.
Receipts and records covering the
performance of regular maintenance
or emergency repairs should be
retained in the event questions arise
concerning maintenance. These
receipts and records should be
transferred to each subsequent

Black plate (34,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
34 Things to Know About the Emission Control Systems Warranty
owner of this vehicle. GM will not
deny warranty coverage based
solely on the absence of
maintenance records. However, GM
may deny a warranty claim if a
failure to perform scheduled
maintenance resulted in the failure
of a warranted part. You should also
be aware that GM may deny you
warranty coverage if your vehicle or
a part has failed due to abuse,
neglect, improper maintenance,
or modifications not approved
by GM.
Claims Procedure
Make your vehicle available to any
authorized GM dealer as soon as
possible after failing a provincial I/M
test or at any time you suspect a
defect in a part. Ifallthe above
conditions are met, GM warrants
that your dealer will replace, repair,or adjust to GM specifications, at no
charge to you, any of the parts listed
under“Emission Control Systems
Warranty Parts List”which may be
necessary to cause your vehicle to
conform to the applicable emission
standards.
Repairs which do not qualify will be
charged to you.
In the event a warranty matter is not
handled to your satisfaction, refer to
theCustomer Satisfaction
Procedure on page 35.

Black plate (35,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
Customer Satisfaction Procedure 35
Your satisfaction and goodwill are
important to your dealership and to
General Motors. Normally, any
questions or concerns with the sales
transaction or the operation of your
vehicle will be resolved by your
dealership's Sales or Service
Departments. Sometimes, however,
despite the best intentions of all
concerned, misunderstandings can
occur. If your concern has not been
resolved to your satisfaction, the
following steps should be taken:
STEP ONE: Discuss your
concern with a member of dealer
management.Normally, concerns
can be resolved at that level. If the
concern has already been reviewed
with the Sales, Service, or Parts
Manager, contactthe owner of the
dealership or the General
Manager.
STEP TWO:If after contacting a
member of dealership management,
it appears your concern cannot be
resolved at the dealership without
further help, contactthe CustomerCare Centrein Oshawa by calling
1-800-263-3777 (English),
1-800-263-7854 (French) 7:30 a.m.
to 11:30 p.m. Eastern Standard
Time. (For Customer Assistance
Offices in the U.S. contact the listed
General Motors Division Customer
Assistance Office.)
For prompt assistance, please have
the following information available to
give to the Customer Care
Ambassador:
.Your name, address, home and
business telephone number.
.Vehicle Identification Number
(This is available from the
vehicle registration or title, or the
plate above the left top of the
instrument panel and visible
through the windshield.)
.Dealership name and location.
.Vehicle's delivery date and
present odometer reading.
.Nature of concern.General Motors encourages
customers to call their toll-free
number for assistance. However,
if a customer wishes to write to
General Motors, the letter should be
addressed to General Motors
Customer Care Centre in Oshawa.
The address is listed under
“Customer Assistance Offices”.
When contacting General Motors,
please remember your concern will
likely be resolved in the dealership,
using the dealer's facilities,
equipment and personnel. This is
why we suggest you follow
Step One first if you have a
concern.
General Motors of Canada Limited
Participation in the Mediation/
Arbitration Program
STEP THREE:In the event that
you do not feel your concerns have
been addressed after following the
procedure outlined in steps 1 and 2,
General Motors of Canada Limited
wants you to be aware of its
participation in a no-charge

Black plate (36,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
36 Customer Satisfaction Procedure
Mediation/Arbitration program.
General Motors of Canada Limited
has committed to binding arbitration
of owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved by
an impartial third party arbiter, and
may include an informal hearing
before the arbiter. The program is
designed so that the entire dispute
settlement process, from the time
you file your complaint to the final
decision, should be completed in
approximately 70 days. We believe
our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685.
Alternatively you may call the
General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French), or you
may write to the Mediation/
Arbitration Program, c/o Customer
Care Centre, General Motors of
Canada Limited, Mail Code:
CA1-163-005, 1908 Colonel Sam
Drive, Oshawa, Ontario, L1H 8P7.
Your inquiry should be accompanied
by your Vehicle Identification
Number (VIN).