service CHEVROLET VOLT 2011 Owner's Manual

Black plate (6,1)Chevrolet Volt Owner Manual - 2011
13-6 Customer Information
Roadside Assistance
Program
From the U.S., call1‐888‐811‐1926;
(Text Telephone (TTY):
1‐888‐889‐2438).
From Canada, call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number.
.Telephone number of your
location.
.Location of the vehicle.
.Model, year, color, and license
plate number of the vehicle.
.Odometer reading, Vehicle
Identification Number (VIN),
and delivery date of the vehicle.
.Description of the problem.
Coverage
Services are provided up to 5 years/
160 000 km (100,000 mi), whichever
comes first.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
Chevrolet and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Assistance program
at any time without notification.
Chevrolet and General Motors of
Canada Limited reserve the right
to limit services or payment to an
owner or driver if they decide the
claims are made too often, or the
same type of claim is made many
times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock‐Out Service: Service
to unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
.Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in the
sand, mud, or snow.

Black plate (7,1)Chevrolet Volt Owner Manual - 2011
Customer Information 13-7
.Flat Tire Change:Service to
change a flat tire with the tire
sealant and compressor kit.
If the tire has been separated
from the wheel, has damaged
sidewalls, or has a large
puncture, the tire is too severely
damaged for the tire sealant and
compressor kit to be effective.
It is the owner's responsibility for
the repair or replacement of the
tire if it is not covered by the
warranty.
.Battery Jump Start: Service to
jump start a dead battery.
Services Not Included in
Roadside Assistance
.Impound towing caused by
violation of any laws.
.Legal fines.
.Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
.Towing or services for vehicles
driven on a non-public road or
highway.
Services Specific to Canadian
Vehicles
.Fuel Delivery: Reimbursement
is approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
.Lock-Out Service: Vehicle
registration is required.
.Trip Routing Service: Detailed
maps of North America are
provided when requested either
with the most direct route or the
most scenic route. There is a
limit of six requests per year.
Additional travel information
is also available. Allow three
weeks for delivery.
.Trip Interruption Benefits
and Assistance: Must be
over 250 km (150 mi) from
where the trip was started to
qualify. General Motors of
Canada Limited requires pre-authorization, original
detailed receipts, and a copy
of the repair orders. Once
authorization has been received,
the Roadside Assistance advisor
will help to make arrangements
and explain how to receive
payment.
.Alternative Service:
If assistance cannot be
provided right away, the
Roadside Assistance advisor
may give permission to get
local emergency road service.
You will receive payment, up to
$100, after sending the original
receipt to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are
the owner's responsibility.

Black plate (8,1)Chevrolet Volt Owner Manual - 2011
13-8 Customer Information
Scheduling Service
Appointments
When the vehicle requires
warranty service, contact
your dealer and request an
appointment. By scheduling
a service appointment and
advising the service consultant
of your transportation needs,
your dealer can help minimize
your inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until
it can be scheduled for service,
unless, of course, the problem is
safety related. If it is, please call
your dealership, let them know this,
and ask for instructions.
If your dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for the
same-day repair.
Courtesy Transportation
Program
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper-to-Bumper (Base Warranty
Coverage period in Canada) and
extended powertrain warranties
in both the U.S. and Canada.
Several Courtesy Transportation
options are available to assist in
reducing inconvenience when
warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled“Warranty and Owner
Assistance Information” furnished
with each new vehicle provides
detailed warranty coverage
information.
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to wait, GM helps
to minimize inconvenience by
providing several transportation
options. Depending on the
circumstances, your dealer
can offer one of the following:
Shuttle Service
Shuttle service is the preferred
means of offering Courtesy
Transportation. Dealers may provide
shuttle service to get you to your
destination with minimal interruption
of your daily schedule. This includes
one‐way or round‐trip shuttle service
within reasonable time and distance
parameters of your dealer's area.

Black plate (9,1)Chevrolet Volt Owner Manual - 2011
Customer Information 13-9
Public Transportation or Fuel
Reimbursement
If the vehicle requires overnight
warranty repairs, and public
transportation is used instead
of your dealer's shuttle service,
the expense must be supported
by original receipts and can only
be up to the maximum amount
allowed by GM for shuttle service.
In addition, for U.S. customers,
should you arrange transportation
through a friend or relative, limited
reimbursement for reasonable
fuel expenses may be available.
Claim amounts should reflect
actual costs and be supported by
original receipts. See your dealer for
information regarding the allowance
amounts for reimbursement of fuel
or other transportation costs.Courtesy Rental Vehicle
Your dealer may arrange to provide
you with a courtesy rental vehicle
or reimburse you for a rental vehicle
that you obtain if the vehicle is kept
for an overnight warranty repair.
Rental reimbursement will be limited
and must be supported by original
receipts. This requires that you sign
and complete a rental agreement
and meet state/provincial, local, and
rental vehicle provider requirements.
Requirements vary and may
include minimum age requirements,
insurance coverage, credit card,
etc. You are responsible for fuel
usage charges and may also be
responsible for taxes, levies, usage
fees, excessive mileage, or rental
usage beyond the completion of
the repair.
It may not be possible to provide a
like vehicle as a courtesy rental.Additional Program
Information
All program options, such as
shuttle service, may not be available
at every dealer. Please contact
your dealer for specific information
about availability. All Courtesy
Transportation arrangements will
be administered by appropriate
dealer personnel.
General Motors reserves the
right to unilaterally modify,
change, or discontinue Courtesy
Transportation at any time and
to resolve all questions of claim
eligibility pursuant to the terms
and conditions described herein
at its sole discretion.

Black plate (11,1)Chevrolet Volt Owner Manual - 2011
Customer Information 13-11
Some insurance companies will
not specify aftermarket collision
parts. When purchasing insurance,
we recommend that you ensure that
the vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is
not available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program on
page 13‑6.
Gather the following information:
.Driver name, address, and
telephone number.
.Driver license number.
.Owner name, address, and
telephone number.
.Vehicle license plate number.
.Vehicle make, model, and
model year.
.Vehicle Identification
Number (VIN).
.Insurance company and policy
number.
.General description of the
damage to the other vehicle.
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
In a crash, the sensing system may
shut down the high voltage system.
See Battery on page 10‑28 for
important safety information. If an
airbag has inflated, see What Will
You See after an Airbag Inflates? on
page 3‑31.

Black plate (12,1)Chevrolet Volt Owner Manual - 2011
13-12 Customer Information
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed
there. Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered
by the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company mayinitially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist
on Genuine GM parts. Remember,
if the vehicle is leased, you may
be obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept
a repair valuation based on that
insurance company's collision
policy repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.
Service Publications
Ordering Information
Service Manuals
Service Manuals have the diagnosis
and repair information on the
engines, electric drive unit, axle,
suspension, brakes, electrical,
steering, body, etc.
Service Bulletins
Service Bulletins give additional
technical service information
needed to knowledgeably service
General Motors cars and trucks.
Each bulletin contains instructions
to assist in the diagnosis and
service of the vehicle.

Black plate (13,1)Chevrolet Volt Owner Manual - 2011
Customer Information 13-13
Owner Information
Owner publications are written
specifically for owners and intended
to provide basic operational
information about the vehicle.
The Owner Manual includes the
Maintenance Schedule for all
models.
In-Portfolio: Includes a Portfolio,
Owner Manual, and Warranty
Booklet.
RETAIL SELL PRICE:
$35.00 (U.S.) plus handling
and shipping fees.
Without Portfolio: Owner
Manual only.
RETAIL SELL PRICE:
$25.00 (U.S.) plus handling
and shipping fees.
Current and Past Models
Technical Service Bulletins and
Manuals are available for current
and past model GM vehicles.
ORDER TOLL FREE:
1-800-551-4123 Monday - Friday
8:00 AM - 6:00 PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit
Helm, Inc. at: www.helminc.com
Or write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change
without notice and without incurring
obligation. Allow ample time for
delivery.
All listed prices are quoted in
U.S. funds. Make checks payable
in U.S. funds.
Trademarks and License
Agreements
Manufactured under license
under U.S. Patent #'s: 5,451,942;
5,956,674; 5,974,380; 5,978,762;
6,487,535 & other U.S. and
worldwide patents issued &
pending. DTS and the Symbol
are registered trademarks and
DTS Digital Surround and the DTS
logos are trademarks of DTS, Inc.
Product includes software. © DTS,
Inc. All Rights Reserved.

Black plate (15,1)Chevrolet Volt Owner Manual - 2011
Customer Information 13-15
Fees and Taxes: Subscription fee,
taxes, one time activation fee, and
other fees may apply. Subscription
fee is consumer only. All fees
and programming subject to
change. Subscriptions subject to
Customer Agreement available at
www.xmradio.com. XM™service
only available in the 48 contiguous
United States and Canada.
In Canada: Some deterioration
of service may occur in extreme
northern latitudes. This is beyond
the control of XM™ Satellite Radio. Explicit Language Notice: Channels
with frequent explicit language are
indicated with an
“XL”preceding the
channel name. Channel blocking is
available for XM Satellite Radio
receivers by notifying XM at:.USA Customers —Visit
www.xmradio.com or
call 1-800-xmradio
(1-800-967-2346).
.Canadian Customers —Visit
www.xmradio.ca or call
1-877-438-9677.
It is prohibited to copy, decompile,
disassemble, reverse engineer,
hack, manipulate, or otherwise
make available any technology or
software incorporated in receivers
compatible with the XM™ Satellite
Radio System or that support the
XM website, the Online Service or any of its content. Furthermore, the
AMBER voice compression software
included in this product is protected
by intellectual property rights
including patent rights, copyrights,
and trade secrets of Digital Voice
Systems, Inc.
General Requirements:
1. A License Agreement from XM™
is required for any product that
incorporates XM Technology
and/or for use of any of the
XM marks to be manufactured,
distributed or marketed in the
XM Service Area.
2. For products to be distributed, marketed and/or sold in
Canada, a separate agreement
is required with Canadian
Satellite Radio Inc. (operating
as XM Canada).

Black plate (16,1)Chevrolet Volt Owner Manual - 2011
13-16 Customer Information
This product incorporates copyright
protection technology that is
protected by U.S. patents and other
intellectual property rights of Rovi
Corporation. Reverse engineering
or disassrmbly is prohibited.
This product uses the source
code of T-Kernel under T-License
granted by the T-Engine Forum
(www.t-engine.org).
Music and video recognition
technology and related data
are provided by Gracenote
®.
Gracenote is the industry standard
in music recognition technology
and related content delivery.
For more information, visit
www.gracenote.com.
CD, DVD, Blu-ray Disc, and
music and video-related data from
Gracenote, Inc., copyright © 2000
to present Gracenote. One or
more patents owned by Gracenote
apply to this product and service. See the Gracenote website for a
non-exhaustive list of applicable
Gracenote patents. Gracenote and
CDDB, MusicID, Media VOCS, the
Gracenote logo and logotype, and
the
“Powered by Gracenote” logo
are either registered trademarks
or trademarks of Gracenote in
the United States and/or other
countries.
If you require more information
regarding the use of the Gracenote
Service, visit: www.gracenote.com/
corporate.
For the data provided by
Gracenote
®Music Recognition
Service, the content is not
necessarily guaranteed 100%.
Regarding the use of Gracenote
Music Recognition Service, when
this product is used, it is necessary
to agree to the following articles.

Black plate (17,1)Chevrolet Volt Owner Manual - 2011
Customer Information 13-17
Gracenote®End User License
This application or device contains
software from Gracenote, Inc. of
Emeryville, California (“Gracenote”).
The software from Gracenote
(the “Gracenote Software”) enables
this application to perform disc
and/or file identification and
obtain music-related information,
including name, artist, track, and
title information (“Gracenote Data”)
from online servers or embedded
databases (collectively, “Gracenote
Servers”) and to perform other
functions. You may use Gracenote
Data only by means of the intended
End-User functions of this
application or device. You agree
that you will use Gracenote Data,
the Gracenote Software, and
Gracenote Servers for your own
personal non-commercial use only.
You agree not to assign, copy,
transfer or transmit the Gracenote
Software or any Gracenote Data
to any third party. YOU AGREE NOT TO USE OR
EXPLOIT GRACENOTE DATA,
THE GRACENOTE SOFTWARE,
OR GRACENOTE SERVERS,
EXCEPT AS EXPRESSLY
PERMITTED HEREIN. You agree
that your non-exclusive license
to use the Gracenote Data, the
Gracenote Software, and Gracenote
Servers will terminate if you violate
these restrictions. If your license
terminates, you agree to cease any
and all use of the Gracenote Data,
the Gracenote Software, and
Gracenote Servers.
Gracenote reserves all rights in
Gracenote Data, the Gracenote
Software, and the Gracenote
Servers, including all ownership
rights.
Under no circumstances will
Gracenote become liable for any
payment to you for any information
that you provide. You agree that
Gracenote, Inc. may enforce its
rights under this Agreement against
you directly in its own name.The Gracenote service uses a
unique identifier to track queries
for statistical purposes.
The purpose of a randomly
assigned numeric identifier is to
allow the Gracenote service to
count queries without knowing
anything about who you are.
For more information, see the web
page for the Gracenote Privacy
Policy for the Gracenote service.
The Gracenote Software and each
item of Gracenote Data are licensed
to you
“AS IS.” Gracenote makes
no representations or warranties,
express or implied, regarding the
accuracy of any Gracenote Data
from in the Gracenote Servers.
Gracenote reserves the right to
delete data from the Gracenote
Servers or to change data
categories for any cause that
Gracenote deems sufficient.