service CHRYSLER ASPEN 2009 2.G Manual PDF

This is why you should always talk to an authorized
dealer's service manager first. Most matters can be re-
solved with this process.
²If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer-
ship. They want to know if you need assistance.
²If an authorized dealership is unable to resolve the
concern, you may contact the Manufacturer's Cus-
tomer Center.
Any communication to the Manufacturer's Customer
Center should include the following information:
²Owner's name and address
²Owner's telephone number (home and office)
²Authorized dealership name
²Vehicle Identification Number (VIN)
²Vehicle delivery date and mileage
Chrysler LLC Customer Center
P.O. Box 21±8004
Auburn Hills, MI 48321±8004
Phone: (800) 992-1997
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465±2001
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-4568
Outside Mexico City: 1-800-505-1300
452 IF YOU NEED CONSUMER ASSISTANCE

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its Customer
Center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1±800±380±CHRY.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer's New Vehicle Limited
Warranty expires. The manufacturer stands behind only
the manufacturer's Service Contracts. If you purchased a
manufacturer's Service Contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If youhave any questions about the service contract, call the
manufacturer's Service Contract National Customer Hot-
line at 1-800-521-9922.
The manufacturer will not stand behind any service
contract that is not the manufacturer's Service Contract. It
is not responsible for any service contract other than the
manufacturer's Service Contract. If you purchased a
service contract that is not a manufacturer's Service
Contract, and you require service after the manufactur-
er's New Vehicle Limited Warranty expires, please refer
to the contract documents, and contact the person listed
in those documents.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with the
ownership experience. You'll be pleased with their sincere
efforts to resolve any warranty issues or related concerns.
IF YOU NEED CONSUMER ASSISTANCE 453
9

To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1±888±327±4236 (TTY: 1±800±424± 9153),
or go to http://www.safercar.gov; or write to: Administra-
tor, NHTSA, 400 Seventh Street, SW., Washington, D.C.
20590. You can also obtain other information about motor
vehicle safety from http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should write to:
Transport Canada, Motor Vehicle Defect Investigations
and Recalls, 2780 Sheffield Road, Ottawa, Ontario K1B
3V9.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
²Service Manuals
These comprehensive Service Manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing Chrysler LLC
vehicles. A complete working knowledge of the ve-
hicle, system, and/or components is written in
straightforward language with illustrations, diagrams,
and charts.
IF YOU NEED CONSUMER ASSISTANCE 455
9

²Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with dia-
grams, charts and detailed illustrations. These practi-
cal manuals make it easy for students and technicians
to find and fix problems on computer-controlled ve-
hicle systems and features. They show exactly how to
find and correct problems the first time, using step-by-
step troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all tools
and equipment.
²Owner's Manuals
These Owner's Manuals have been prepared with the
assistance of service and engineering specialists to
acquaint you with specific Chrysler LLC vehicles.
Included are starting, operating, emergency and main-
tenance procedures as well as specifications, capabili-
ties and safety tips.Call toll free at:
²1±800±890±4038 (U.S.)
²1±800±387±1143 (Canada)
Or
Visit us on the Worldwide Web at:
²www.techauthority.com
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire's manufacturer
in each category is shown on the sidewall of the tires on
your vehicle.
All passenger car tires must conform to Federal safety
requirements in addition to these grades.
456 IF YOU NEED CONSUMER ASSISTANCE

Treadwear
The Treadwear grade is a comparative rating, based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course. For
example, a tire graded 150 would wear one and one-half
times as well on the government course as a tire graded
100. The relative performance of tires depends upon the
actual conditions of their use, however, and may depart
significantly from the norm due to variations in driving
habits, service practices, and differences in road charac-
teristics and climate.
Traction Grades
The Traction grades, from highest to lowest, are AA, A, B,
and C. These grades represent the tire's ability to stop on
wet pavement, as measured under controlled conditions
on specified government test surfaces of asphalt and
concrete. A tire marked C may have poor traction perfor-
mance.
WARNING!
The traction grade assigned to this tire is based on
straight-ahead braking traction tests, and does not
include acceleration, cornering, hydroplaning, or
peak traction characteristics.
IF YOU NEED CONSUMER ASSISTANCE 457
9

Cargo Organizer........................ 193
Cargo (Vehicle Loading)................... 346
Cellular Phone........................88,254
Center High Mounted Stop Light............ 428
Certification Label....................... 346
Charging.............................. 377
Chart, Tire Sizing........................ 309
Check Engine Light (Malfunction Indicator Light). . 388
Child Restraint........................65,66
Child Restraint Tether Anchors.............68,73
Child Seat.............................. 70
Circuit Breakers......................... 415
Cleaning
Wheels............................. 412
Climate Control......................... 255
Climate Control, Rear Zone..............259,265
Clock........................216,218,221,231
Compact Disc (CD) Maintenance............. 253
Compact Spare Tire...................... 319Compass Calibration..................... 174
Compass Variance....................... 174
Connector
UCI ................................ 241
Universal Consumer Interface (UCI)......... 241
Console, Floor.......................189,192
Console, Overhead....................165,166
Contract, Service........................ 453
Coolant Pressure Cap (Radiator Cap)....385,386,402
Cooling System......................... 400
Adding Coolant (Antifreeze).............. 401
Coolant Capacity...................... 431
Coolant Level......................400,403
Disposal of Used Coolant................ 403
Drain, Flush, and Refill.................. 400
Inspection........................... 403
Points to Remember.................... 404
Pressure Cap......................... 402
Radiator Cap......................... 402
462 INDEX

Selection of Coolant (Antifreeze)......401,431,432
Temperature Gauge..................... 204
Cruise Control (Speed Control).............. 155
Cup Holder............................ 190
Customer Assistance..................... 451
Data Recorder, Event...................... 63
Daytime Running Lights................... 146
Dealer Service.......................... 390
Defroster, Rear Window................... 196
Defroster, Windshield................76,257,263
Delay (Intermittent) Wipers................. 150
Diagnostic System, Onboard................ 387
Dimmer Switch, Headlight................. 205
Dipsticks
Automatic Transmission................. 406
Oil (Engine).......................... 390
Power Steering........................ 294
Disarming, Theft System................... 19Disposal
Antifreeze (Engine Coolant)............... 403
Door Locks............................. 30
Door Locks, Automatic.................... 170
Door Opener, Garage..................... 176
Drive Shaft Universal Joints................ 395
Driving
Through Flowing, Rising, or Shallow
Standing Water......................... 290
DVD Player (Video Entertainment System)...... 252
E-85 Fuel............................. 340
Electric Remote Mirrors.................... 85
Electrical Power Outlets................... 185
Electronic Brake Control System............. 299
Anti-Lock Brake System................. 299
Brake Assist System.................... 300
Electronic Roll Mitigation................ 302
Electronic Stability Program............... 303
INDEX 463
10

Key, Sentry (Immobilizer)................... 15
Keyless Entry System...................... 21
Keys................................. 12
Knee Bolster............................ 54
Lane Change and Turn Signals.........148,204,425
Lap/Shoulder Belts....................... 41
LATCH (Lower Anchors and Tether for CHildren).. 68
Life of Tires............................ 322
Liftgate................................ 37
Lights..............................77,142
Airbag............................62,215
Anti-Lock Warning..................... 206
Back-Up............................. 425
Brake Warning........................ 210
Bulb Replacement...................423,424
Center Mounted Stop................... 428
Courtesy/Reading..................... 165
Cruise.............................. 215Daytime Running...................... 146
Dome.............................. 166
Electronic Stability Program (ESP)
Indicator.........................212,303
Fog ..........................147,209,429
Hazard Warning Flasher................. 368
High Beam........................... 149
High Beam/Low Beam Select............. 149
Instrument Cluster..................... 204
Interior..........................144,165
License............................. 427
Lights On Reminder.................... 146
Low Fuel............................ 204
Malfunction Indicator (Check Engine)........ 212
Passing............................. 149
Reading............................. 166
Seat Belt Reminder..................... 205
Service.............................. 423
Tire Pressure Monitoring (TPMS)........... 213
468 INDEX

Traction Control....................... 303
Turn Signal........................148,425
Voltage............................. 206
Warning (Instrument Cluster Description)..... 204
Loading Vehicle......................... 346
Tires ............................... 312
Locks................................. 30
Automatic Door........................ 31
Child Protection........................ 33
Door................................ 30
Ignition.............................. 14
Keys................................ 12
Power Door........................... 30
Steering Wheel......................... 14
Lower Anchors and Tether for CHildren (LATCH).. 68
Lubrication, Body....................... 396
Lug Nuts............................. 375
Luggage Carrier......................... 197
Lumbar Support........................ 121Maintenance Free Battery.................. 393
Maintenance Procedures................... 390
Maintenance Schedule.................... 436
Malfunction Indicator Light (Check Engine) . . 212,388
Manual, Service......................... 455
Manual Transmission
Lubricant Selection..................... 433
Map/Reading Lights..................165,166
Memory Seat........................... 136
Mirrors................................ 84
Automatic Dimming...................84,87
Electric Powered....................... 85
Heated.............................. 87
Memory............................. 136
Outside.............................. 85
Rearview............................. 84
Vanity............................... 88
Modifications/Alterations, Vehicle............. 8
Monitor, Tire Pressure System............... 328
INDEX 469
10

Extender............................. 53
Front Seat............................ 41
Pretensioners.......................... 51
Reminder............................ 205
Seats................................. 120
Adjustment.......................... 120
Cleaning............................ 412
Fold and Tumble Rear................125,127
Heated............................. 123
Lumbar Support....................... 121
Memory............................. 136
Rear Folding.......................125,127
Reclining............................ 120
Security Alarm (Theft Alarm).............19,206
Selection of Coolant (Antifreeze)..........401,432
Selection of Oil......................... 391
Sentry Key (Immobilizer)................... 15
Sentry Key Programming................... 17
Sentry Key Replacement................... 17Service and Maintenance.................. 390
Service Assistance....................... 451
Service Contract......................... 453
Service Manuals........................ 455
Setting the Clock.............216,217,218,221,231
Settings, Personal........................ 170
Shifting
Automatic Transmission................. 278
Transfer Case......................... 284
Transfer Case, Shifting into Transfer Case
Neutral (N).......................... 363
Transfer Case, Shifting out of Transfer Case
Neutral (N).......................... 365
Shoulder Belt Upper Anchorage.............. 46
Shoulder Belts........................... 41
Signals, Turn.....................148,204,425
Snow Chains (Tire Chains)................. 325
Snow Plow............................ 362
Snow Tires............................ 326
INDEX 473
10