instrument panel CHRYSLER PACIFICA 2020 Workshop Manual

SAFETY191
The Air Bag Warning Light in the instrument
panel will turn on whenever the OCS is unable to
classify the front passenger seat status. A
malfunction in the OCS may affect the operation
of the air bag system.
If the Air Bag Warning Light does not come
on, or stays on after you start the vehicle, or it
comes on as you drive, take the vehicle to an
authorized dealer for service immediately.
The passenger seat assembly contains critical
OCS components that may affect the Passenger
Advanced Front Air Bag inflation. In order for the
OCS to properly classify the seated weight of a
front seat passenger, the OCS components
must function as designed. Do not make any
modifications to the front passenger seat components, assembly, or to the seat cover. If
the seat, trim cover, or cushion needs service
for any reason, take the vehicle to an authorized
dealer. Only FCA US LLC approved seat
accessories may be used.
The following requirements must be strictly
followed:
Do not modify the front passenger seat
assembly or components in any way.
Do not use prior or future model year seat
covers or cushions not designated by FCA US
LLC for the specific model being repaired.
Always use the correct seat cover and
cushion specified for the vehicle.
Do not replace the seat cover or cushion with
an aftermarket seat cover or cushion.
Do not add a secondary seat cover or mat.
At no time should any Supplemental
Restraint System (SRS) component or SRS
related component or fastener be modified
or replaced with any part except those which
are approved by FCA US LLC.
Placing an object on the floor under the
front passenger seat may prevent the OCS
from working properly, which may result in
serious injury or death in a collision. Do not
place any objects on the floor under the
front passenger seat.
WARNING!
(Continued)WARNING!
Unapproved modifications or service proce -
dures to the passenger seat assembly, its
related components, seat cover or cushion
may inadvertently change the air bag
deployment in case of a frontal collision.
This could result in death or serious injury
to the front passenger if the vehicle is
involved in a collision. A modified vehicle
may not comply with required Federal
Motor Vehicle Safety Standards (FMVSS)
and/or Canadian Motor Vehicle Safety
Standards (CMVSS).
If it is necessary to modify the air bag
system for persons with disabilities,
contact an authorized dealer.
4

20_RU_OM_EN_US_t.book Page 191

192SAFETY
Knee Impact Bolsters
The Knee Impact Bolsters help protect the
knees of the driver and front passenger, and
position the front occupants for improved
interaction with the front air bags.
Supplemental Driver And Front Passenger
Knee Air Bags
This vehicle is equipped with a Supplemental
Driver Knee Air Bag mounted in the instrument
panel below the steering column and a
Supplemental Passenger Knee Air Bag
mounted in the instrument panel below the
glove compartment. The Supplemental Knee Air
Bags provide enhanced protection during a
frontal impact by working together with the seat
belts, pretensioners, and front air bags.
Supplemental Side Air Bags
Supplemental Seat-Mounted Side Air Bags
(SABs)
This vehicle is equipped with Supplemental
Seat-Mounted Side Air Bags (SABs).
Supplemental Seat-Mounted Side Air Bags
(SABs) are located in the outboard side of the
front seats. The SABs are marked with “SRS
AIRBAG” or “AIRBAG” on a label or on the seat
trim on the outboard side of the seats.
The SABs may help to reduce the risk of
occupant injury during certain side impacts, in
addition to the injury reduction potential
provided by the seat belts and body structure.

Front Supplemental Seat-Mounted Side Air Bag
When the SAB deploys, it opens the seam on
the outboard side of the seatback’s trim cover.
The inflating SAB deploys through the seat
seam into the space between the occupant and
the door. The SAB moves at a very high speed
and with such a high force that it could injure
occupants if they are not seated properly, or if
items are positioned in the area where the SAB
inflates. Children are at an even greater risk of
injury from a deploying air bag.
Supplemental Side Air Bag Inflatable Curtains
(SABICs)
This vehicle is equipped with Supplemental
Side Air Bag Inflatable Curtains (SABICs).
Supplemental Side Air Bag Inflatable Curtains
(SABICs) are located above the side windows.
The trim covering the SABICs is labeled “SRS
AIRBAG” or “AIRBAG.”
WARNING!
Do not drill, cut, or tamper with the knee
impact bolsters in any way.
Do not mount any accessories to the knee
impact bolsters such as alarm lights,
stereos, citizen band radios, etc.
WARNING!
Do not use accessory seat covers or place
objects between you and the Side Air Bags;
the performance could be adversely affected
and/or objects could be pushed into you,
causing serious injury.

20_RU_OM_EN_US_t.book Page 192

194SAFETY
(Continued)
NOTE:
Air bag covers may not be obvious in the interior
trim, but they will open during air bag deploy -
ment.
Rollover Events
Side Air Bags and seat belt pretensioners are
designed to activate in certain rollover events.
The Occupant Restraint Controller (ORC)
determines whether deployment in a particular
rollover event is appropriate, based on the
severity and type of collision. Vehicle damage by
itself is not a good indicator of whether or not
Side Air Bags and seat belt pretensioners
should have deployed. The Side Air Bags and seat belt pretensioners
will not deploy in all rollover events. The rollover
sensing system determines if a rollover event
may be in progress and whether deployment is
appropriate. In the event the vehicle
experiences a rollover or near rollover event,
and deployment is appropriate, the rollover
sensing system will deploy the side air bags and
seat belt pretensioners on both sides of the
vehicle.
The SABICs may help reduce the risk of partial
or complete ejection of vehicle occupants
through side windows in certain rollover or side
impact events.
Air Bag System Components
NOTE:
The Occupant Restraint Controller (ORC) moni
-
tors the internal circuits and interconnecting
wiring associated with electrical Air Bag System
Components listed below:
Occupant Restraint Controller (ORC)
Air Bag Warning Light
Steering Wheel and Column
Instrument Panel
WARNING!
Occupants, including children, who are up
against or very close to Side Air Bags can be
seriously injured or killed. Occupants,
including children, should never lean on or
sleep against the door, side windows, or
area where the side air bags inflate, even if
they are in an infant or child restraint.
Seat belts (and child restraints where
appropriate) are necessary for your protec -
tion in all collisions. They also help keep
you in position, away from an inflating Side
Air Bag. To get the best protection from the
Side Air Bags, occupants must wear their
seat belts properly and sit upright with their
backs against the seats. Children must be
properly restrained in a child restraint or
booster seat that is appropriate for the size
of the child.
WARNING!
Side Air Bags need room to inflate. Do not
lean against the door or window. Sit upright
in the center of the seat.
Being too close to the Side Air Bags during
deployment could cause you to be severely
injured or killed.
Relying on the Side Air Bags alone could
lead to more severe injuries in a collision.
The Side Air Bags work with your seat belt
to restrain you properly. In some collisions,
Side Air Bags won’t deploy at all. Always
wear your seat belt even though you have
Side Air Bags.
WARNING! (Continued)

20_RU_OM_EN_US_t.book Page 194

SAFETY197
(Continued)
Maintaining Your Air Bag System Event Data Recorder (EDR)
This vehicle is equipped with an Event Data
Recorder (EDR). The main purpose of an EDR is
to record, in certain crash or near crash-like
situations, such as an air bag deployment or
hitting a road obstacle, data that will assist in
understanding how a vehicle’s systems
performed. The EDR is designed to record data related to vehicle dynamics and safety systems
for a short period of time, typically 30 seconds
or less. The EDR in this vehicle is designed to
record such data as:
How various systems in your vehicle were
operating;
Whether or not the driver and passenger
safety belts were buckled/fastened;
How far (if at all) the driver was depressing
the accelerator and/or brake pedal; and,
How fast the vehicle was traveling.
These data can help provide a better
understanding of the circumstances in which
crashes and injuries occur.
NOTE:
EDR data are recorded by your vehicle only if a
non-trivial crash situation occurs; no data are
recorded by the EDR under normal driving
conditions and no personal data (e.g., name,
gender, age, and crash location) are recorded.
However, other parties, such as law enforce -
ment, could combine the EDR data with the type
of personally identifying data routinely acquired
during a crash investigation.
WARNING!
Modifications to any part of the air bag
system could cause it to fail when you need
it. You could be injured if the air bag system
is not there to protect you. Do not modify
the components or wiring, including adding
any kind of badges or stickers to the
steering wheel hub trim cover or the upper
passenger side of the instrument panel. Do
not modify the front bumper, vehicle body
structure, or add aftermarket side steps or
running boards.
It is dangerous to try to repair any part of
the air bag system yourself. Be sure to tell
anyone who works on your vehicle that it
has an air bag system.

Do not attempt to modify any part of your air
bag system. The air bag may inflate acciden -
tally or may not function properly if modifica -
tions are made. Take your vehicle to an
authorized dealer for any air bag system
service. If your seat, including your trim cover
and cushion, needs to be serviced in any way
(including removal or loosening/tightening
of seat attachment bolts), take the vehicle to
an authorized dealer. Only manufacturer
approved seat accessories may be used. If it
is necessary to modify the air bag system for
persons with disabilities, contact an autho -
rized dealer.

WARNING! (Continued)
4

20_RU_OM_EN_US_t.book Page 197

218SAFETY
(Continued)
Periodic Safety Checks You Should Make
Outside The Vehicle
Tires
Examine tires for excessive tread wear and
uneven wear patterns. Check for stones, nails,
glass, or other objects lodged in the tread or
sidewall. Inspect the tread for cuts and cracks. Inspect sidewalls for cuts, cracks, and bulges.
Check the wheel nuts for tightness. Check the
tires (including spare) for proper cold inflation
pressure.
Lights
Have someone observe the operation of brake
lights and exterior lights while you work the
controls. Check turn signal and high beam
indicator lights on the instrument panel.
Door Latches
Check for proper closing, latching, and locking.
Fluid Leaks
Check area under the vehicle after overnight
parking for fuel, coolant, oil, or other fluid leaks.
Also, if gasoline fumes are detected or if fuel, or
brake fluid leaks are suspected, the cause
should be located and corrected immediately.
ONLY use the driver’s side floor mat on the
driver’s side floor area. To check for inter
-
ference, with the vehicle properly parked
with the engine off, fully depress the accel -
erator, the brake, and the clutch pedal (if
present) to check for interference. If your
floor mat interferes with the operation of
any pedal, or is not secure to the floor,
remove the floor mat from the vehicle and
place the floor mat in your trunk.
ONLY use the passenger’s side floor mat on
the passenger’s side floor area.
ALWAYS make sure objects cannot fall or
slide into the driver’s side floor area when
the vehicle is moving. Objects can become
trapped under accelerator, brake, or clutch
pedals and could cause a loss of vehicle
control.
NEVER place any objects under the floor
mat (e.g., towels, keys, etc.). These objects
could change the position of the floor mat
and may cause interference with the accel -
erator, brake, or clutch pedals.
WARNING! (Continued)
If the vehicle carpet has been removed and
re-installed, always properly attach carpet
to the floor and check the floor mat
fasteners are secure to the vehicle carpet.
Fully depress each pedal to check for inter -
ference with the accelerator, brake, or
clutch pedals then re-install the floor mats.
It is recommended to only use mild soap
and water to clean your floor mats. After
cleaning, always check your floor mat has
been properly installed and is secured to
your vehicle using the floor mat fasteners
by lightly pulling mat.
WARNING! (Continued)

20_RU_OM_EN_US_t.book Page 218

220STARTING AND OPERATING
(Continued)
ENGINE START/STOP Button Functions — With
Driver’s Foot OFF The Brake Pedal (In PARK Or
NEUTRAL Position)
The ENGINE START/STOP button operates
similar to an ignition switch. It has three
positions; OFF, ACC, and RUN. To change the
ignition positions without starting the vehicle
and to use the accessories follow these steps:
Starting with the ignition in the OFF position,
Push the ENGINE START/STOP button once
to place the ignition to the ACC position
(instrument cluster will display “ACC”),
Push the ENGINE START/STOP button a
second time to place the ignition to the RUN
position (instrument cluster will display “ON/
RUN”),
Push the ENGINE START/STOP button a third
time to return the ignition to the OFF position
(instrument cluster will display “OFF”).
NOTE:
Only press one pedal at a time while driving the
vehicle. Torque performance of the vehicle
could be reduced if both pedals are pressed at
the same time. If pressure is detected on both
pedals simultaneously, a warning message will display in the instrument cluster. Refer to
“Instrument Cluster Display” in “Getting To
Know Your Instrument Panel” for further infor
-
mation.
AutoPark
AutoPark is a supplemental feature to assist in
placing the vehicle in PARK should the
situations on the following pages occur. It is a
back up system and should not be relied upon
as the primary method by which the driver shifts
the vehicle into PARK.
The conditions under which AutoPark will
engage are outlined on the following pages. ALWAYS DO A VISUAL CHECK
that your vehicle
is in PARK by looking for the “P” in the
Instrument Cluster Display and on the shifter.
As an added precaution, always apply the
parking brake.
If the vehicle is not in PARK and the driver
attempts to turn off the engine, if certain
conditions are met, the vehicle will AutoPark,
automatically shifting the vehicle’s
transmission to the PARK position. The rotary
shifter will automatically reset itself to the PARK
position. The vehicle’s ignition will then move to
the OFF position (Engine off). When AutoPark is
WARNING!

Driver inattention could lead to failure to
place the vehicle in PARK. ALWAYS DO A
VISUAL CHECK that your vehicle is in PARK
by verifying that a solid (not blinking) “P” is
indicated in the instrument cluster display
and near the gear selector. If the "P" indi -
cator is blinking, your vehicle is not in PARK.
As an added precaution, always apply the
parking brake when exiting the vehicle.

AutoPark is a supplemental feature. It is not
designed to replace the need to shift your
vehicle into PARK. It is a back up system
and should not be relied upon as the
primary method by which the driver shifts
the vehicle into PARK.
WARNING! (Continued)

20_RU_OM_EN_US_t.book Page 220

234STARTING AND OPERATING
NOTE:
The torque converter clutch will not engage until
the engine and/or transmission is warm
(usually after 1 to 3 miles [2 to 5 km] of driving).
Because the engine speed is higher when the
torque converter clutch is not engaged, it may
seem as if the transmission is not shifting prop -
erly when the vehicle is cold. This is normal. The
torque converter clutch will function normally
once the powertrain is sufficiently warm.
ACTIVE NOISE CANCELLATION

Your vehicle is equipped with an Active Noise
Cancellation System. This system is designed
to address exhaust and engine noise. The
system relies on four microphones embedded
in the headliner, which monitor exhaust and
engine noise, and assists an onboard
frequency generator, which creates
counteracting sound waves in the audio
system’s speakers. This helps keep the vehicle
quiet at idle and during drive.

POWER STEERING
The electric power steering system will give you
good vehicle response and increased ease of
maneuverability in tight spaces. The system will
vary its assist to provide light efforts while
parking and good feel while driving. If the
electric steering system experiences a fault that
reduces assist or prevents the vehicle from
providing assist, you will still have the ability to
steer the vehicle manually.
If the Steering icon is displayed and the
“POWER STEERING SYSTEM OVER TEMP”
message is displayed on the instrument cluster
screen, they indicate that extreme steering
maneuvers may have occurred which caused
an over temperature condition in the power
steering system. Once driving conditions are
safe, pull over and let the vehicle idle for a few moments until the icon and message turn off.
Refer to “Instrument Cluster Display” in
“Getting To Know Your Instrument Panel” for
further information.
If the “SERVICE POWER STEERING"
OR "POWER STEERING ASSIST OFF -
SERVICE SYSTEM” message and a
steering wheel icon are displayed on
the instrument cluster screen, it indicates that
the vehicle needs to be taken to the dealer for
service. It is likely the vehicle has lost power
steering assistance. Refer to “Warning Lights
And Messages” in “Getting To Know Your
Instrument Panel” for further information.
NOTE:
Even if the power steering assistance is no
longer operational, it is still possible to steer
the vehicle. Under these conditions there will
be a substantial increase in steering effort,
especially at low speeds and during parking
maneuvers.
The power steering system is fully electric; it
requires no power steering fluid.
If the condition persists, see an authorized
dealer for service.
WARNING!
Continued operation with reduced assist
could pose a safety risk to yourself and
others. Service should be obtained as soon
as possible.

20_RU_OM_EN_US_t.book Page 234

STARTING AND OPERATING235
STOP/START SYSTEM — IF EQUIPPED
The Stop/Start function is developed to reduce
fuel consumption. The system will stop the
engine automatically during a vehicle stop if the
required conditions are met. Releasing the
brake pedal, pressing the accelerator pedal or
shifting out of DRIVE (D) will automatically
re-start the engine.
This vehicle has been upgraded with a heavy
duty starter, enhanced battery, and other
upgraded engine parts to handle the additional
engine starts.
Auto Stop/Start
The Stop/Start feature is enabled
after every normal customer engine
start. At that time, the system will go
into STOP/START READY and if all
other conditions are met, can go into a STOP/
START AUTOSTOP ACTIVE.
To Activate Auto STOP/START, The Following
Must Occur:
The system must be in STOP/START READY
state. A STOP/START READY message will be
displayed in the instrument cluster within the Stop/Start section. Refer to “Instrument
Cluster Display” in “Getting To Know Your
Instrument Panel” for further information.
The vehicle must be completely stopped.
The shifter must be in a forward gear and the
brake pedal depressed.
The engine will shut down, the tachometer will
move to the zero position and the Stop/Start
telltale will illuminate indicating you are in
Autostop. Customer settings will be maintained
throughout the Auto Stop/Start process.
Possible Reasons The Engine Does Not
Autostop
Prior to engine shut down, the system will check
many safety and comfort conditions for Stop/
Start and ensure they are fulfilled. Detailed
information about the operation of the Stop/
Start system may be viewed in the instrument
cluster display Stop/Start screen. In the
following situations the engine will not stop:
If Stop/Start is manually disabled by the
Stop/Start OFF button.
Driver’s seat belt is not buckled.
Driver’s door is not closed.
Battery temperature is too warm or cold.
Battery charge is low. During this time a
message will display "Stop/Start Not Ready
Battery Charging".
The vehicle is on a steep grade.
Cabin heating or cooling is in process and an
acceptable cabin temperature has not been
achieved.
HVAC is set to full defrost mode at a high
blower speed.
HVAC set to MAX A/C.
Engine has not reached normal operating
temperature.
The transmission is not in a forward gear.
Hood is open.
Brake pedal is not pressed with sufficient
pressure.
5

20_RU_OM_EN_US_t.book Page 235

236STARTING AND OPERATING
Other Factors Which Can Inhibit Autostop
Include:
Accelerator pedal input.
Engine temp too high.
5 mph (8 km/h) threshold not achieved from
previous AUTOSTOP.
Steering angle beyond threshold.
ACC is on and speed is set.
It may be possible for the vehicle to be driven
several times without the Stop/Start system
going into a Stop/Start READY state under more
extreme conditions of the items listed above.
To Start The Engine While In Auto Stop/Start
While in a forward gear, the engine will start
when the brake pedal is released or the throttle
pedal is depressed. The transmission will
automatically re-engage upon engine restart.
Conditions That Will Cause The Engine To Start
Automatically While In Auto Stop/Start:
The transmission selector is moved out of
DRIVE.
To maintain cabin temperature comfort.
HVAC is set to full defrost mode.
HVAC system temperature or fan speed is
manually adjusted.
Battery voltage drops too low. During this
time a message will display "Stop/Start Not
Ready Battery Charging".
Low brake vacuum (e.g. after several brake
pedal applications).
Stop/Start OFF switch is pushed.
A Stop/Start system error occurs.
To Manually Turn Off The Stop/Start System

Stop/Start OFF Button
1. Push the Stop/Start OFF switch (located on
the instrument panel). The light on the
switch will illuminate.

2. The “STOP/START OFF” message will appear in the instrument cluster display.
Refer to “Instrument Cluster Display” in
“Getting To Know Your Instrument Panel”
for further information.
3. At the next vehicle stop (after turning off the Stop/Start system) the engine will not be
stopped.
4. The Stop/Start system will reset itself back to an ON condition every time the ignition is
turned off and back on.
Automatic Shutdown
This vehicle is equipped with an automatic
shutdown feature. If the vehicle is left in READY
mode (vehicle running) with the gear selector in
PARK for one hour after the driver exits, this
feature will automatically turn the vehicle off.
Notifications have been added into this feature
to raise awareness of the timed event:In the interior of the vehicle, the instrument
cluster will display “Ready To Drive”, and will
be accompanied by three audible chimes

20_RU_OM_EN_US_t.book Page 236

STARTING AND OPERATING237
while exiting. These interior warnings will
occur regardless of whether the key fob
remains in the vehicle or is removed.
For the exterior of the vehicle, the horn will
sound three times if the fob is removed from
the vehicle and the vehicle is in the “READY”
mode.
Please consider this feature when intentionally
running the vehicle for extended periods of time
over one hour. To restart the vehicle, follow the
normal vehicle starting process.
NOTE:
If the vehicle is left in the ACC or RUN (engine
not running) position and the transmission is in
PARK, the system will automatically time out
(shut down) after an initial 30 minutes of inac -
tivity, followed by the additional amount of time
for power accessory delay selected in the radio
settings menu. Once the vehicle times out, it will
switch to the OFF position.
To Manually Turn On The Stop/Start System
After turning off the Stop/Start system, push
the Stop/Start OFF switch again (located on the
instrument panel). The light on the switch will
turn off.
System Malfunction
If there is a malfunction in the Stop/Start
system, the system will not shut down the
engine. A “SERVICE STOP/START SYSTEM”
message will appear in the instrument cluster
display and the Stop/Start telltale will remain
yellow. Refer to “Instrument Cluster Display” in
“Getting To Know Your Instrument Panel” for
further information.
If the “SERVICE STOP/START SYSTEM”
message appears in the instrument cluster
display, have the system checked by an
authorized dealer.
SPEED CONTROL — IF EQUIPPED
When engaged, the Speed Control takes over
accelerator operations at speeds greater than
25 mph (40 km/h).
The Speed Control buttons are located on the
right side of the steering wheel.

Speed Control Buttons

1 — On/Off
2 — SET (+)/Accel
3 — RES/Resume
4 — SET (-)/Decel
5 — CANC/Cancel
5

20_RU_OM_EN_US_t.book Page 237