CHRYSLER PACIFICA HYBRID 2017 2.G Owners Manual

CUSTOMER ASSISTANCE
CONTENTS
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE ....................... .570
▫ Prepare For The Appointment ..............570
▫ Prepare A List ........................ .570
▫ Be Reasonable With Requests ..............570
 IF YOU NEED ASSISTANCE ................570
▫ FCA US LLC Customer Center .............571
▫ FCA Canada Inc. Customer Center ...........571
▫ In Mexico Contact ..................... .571
▫ Puerto Rico And U.S. Virgin Islands ..........571▫
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY) ....................571
▫ Service Contract ...................... .572
 WARRANTY INFORMATION ...............573
 MOPARPARTS .........................573
 REPORTING SAFETY DEFECTS .............573
▫ In The 50 United States And Washington, D.C. . .573
▫ In Canada ........................... .573
 PUBLICATION ORDER FORMS .............573
11

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep
a maintenance log of your vehicle’s service history. This
can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident or
work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho-
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service.
The manufacturer’s authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest
information to ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
570 CUSTOMER ASSISTANCE

Any communication to the manufacturer’s customer center
should include the following information:
•Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 247-9753
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109 Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin Islands
Customer Service Chrysler International Services LLC
P.O. Box 191857
San Juan 00919-1857
Tel.: (787) 782-5757
Fax: (787) 782-3345
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommunica-
tion Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY) in the
United States, can communicate with the manufacturer by
dialing 1-800-380-CHRY.
11
CUSTOMER ASSISTANCE 571

Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within three
weeks of the vehicle delivery date. If you have any
questions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind any service con-
tract that is not the manufacturer’s service contract. It is not
responsible for any service contract other than the manu-
facturer’s service contract. If you purchased a service
contract that is not a manufacturer’s service contract, and
you require service after the manufacturer’s New VehicleLimited Warranty expires, please refer to the contract
documents, and contact the person listed in those docu-
ments.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids con-
tained in vehicles and certain products of component
wear contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm.
572 CUSTOMER ASSISTANCE

WARRANTY INFORMATION
See the Warranty Information Booklet, located on the DVD,
for the terms and provisions of FCA US LLC warranties
applicable to this vehicle and market.
MOPAR PARTS
MOPAR fluids, lubricants, parts, and accessories are avail-
able from an authorized dealer. They are recommended for
your vehicle in order to help keep the vehicle operating at
its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA) in addition to notifying
FCA US LLC.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your authorized
dealer or FCA US LLC.To contact NHTSA, you may call the Vehicle Safety
Hotline toll free at 1-888-327-4236 (TTY: 1-800-424-9153);
or go to http://www.safercar.gov; or write to: Admin-
istrator, NHTSA, 1200 New Jersey Avenue, SE., West
Building, Washington, D.C. 20590. You can also obtain
other information about motor vehicle safety from
http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact
Transport Canada, Motor Vehicle Defect Investigations
and Recalls at 1-800-333-0510 or go to http://
www.tc.gc.ca/roadsafety/.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Master-
card, American Express, and Discover orders are accepted.
If you prefer mailing your payment, please call for an order
form.
NOTE:
A street address is required when ordering manu-
als (no P.O. Boxes).11
CUSTOMER ASSISTANCE 573

Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward language
with illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests and a complete
list of all tools and equipment.Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
•
1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com
574 CUSTOMER ASSISTANCE

INDEX
12

Adaptive Cruise Control (ACC) (Cruise Control) . . . .299
Additives, Fuel........................... .486
Adjust Forward ................................81
Rearward ...............................81
AirBag ................................ .236
Air Bag Operation ....................... .238
Air Bag Warning Light .................235, 239
Driver Knee Air Bag ..................... .246
Enhanced Accident Response .............251, 426
Event Data Recorder (EDR) .................426
FrontAirBag .......................... .239
If A Deployment Occurs ....................250
Knee Impact Bolsters ..................... .245
Maintaining Your Air Bag System .............252
Redundant Air Bag Warning Light ............236
Side Air Bags .......................... .246
Transporting Pets ....................... .274
Air Bag Light ...................... .168, 235, 276
Air Bag Maintenance ....................... .252
Air Cleaner, Engine (Engine Air Cleaner Filter) ......438
Air Conditioning Filter .......................118
Air Conditioning, Operating Tips ...............118
Air Conditioning, Rear Zone ...................115
Air Conditioning System .....................111 Air Filter
............................... .438
Air Pressure, Tires ......................... .464
Alarm Arm The System ..........................53
Disarm The System ........................54
Alarm (Security Alarm) ..................... .175
Alterations/Modifications, Vehicle ................6
Antifreeze (Engine Coolant) ................449, 489
Disposal .............................. .451
Anti-Lock Brake System (ABS) .................194
Anti-Lock Warning Light .....................177
Ashtray ................................ .143
Assist, Hill Start .......................... .201
Audio Systems (Radio) ...................... .495
Automatic Dimming Mirror ....................
89
Automatic Headlights ........................94
Automatic Temperature Control (ATC) ............111
Automatic Transaxle ....................... .289
Automatic Transmission ..................... .455
Adding Fluid ....................... .455, 492
Fluid Change .......................... .455
Fluid Level Check .....................454, 455
Fluid Type ............................ .492
Special Additives ........................ .454
Auxiliary Electrical Outlet (Power Outlet) .........138
576 INDEX

Auxiliary Power Outlet..................... .138
Axle Lubrication .......................... .492
Battery .............................. .171, 435
Charging System Light ....................171
Jump Starting .......................... .417
Key Fob Battery Replacement .................43
Keyless Key Fob Replacement ................43
Remote Battery Replacement .................43
Saving Feature (Protection) ..................98
Belts, Seat ............................... .276
Blind Spot Monitoring ...................... .203
Body Mechanism Lubrication ..................441
B-Pillar Location .......................... .458
Brake Assist System ........................ .196
Brake Control System, Electronic ................195
Brake Fluid .............................. .492
Brake System ............................ .453
Fluid Check ........................ .453, 492
Master Cylinder ........................ .453
Parking .............................. .285
Warning Light .......................... .169
Brightness, Interior Lights ....................100
Bulb Replacement ......................... .396Bulbs, Light
....................... .278, 392, 396
Camera, Rear ......................... .368, 370
Capacities, Fluid .......................... .489
Caps, Filler Fuel .............................. .374, 421
Radiator (Coolant Pressure) .................451
Carbon Monoxide Warning ................275, 488
Cargo Compartment Luggage Carrier ........................ .144
Cargo (Vehicle Loading) ..................... .134
Car Washes .............................. .479
Cellular Phone ........................... .552
Center High Mounted Stop Light ...............398
Certification Label ......................... .377
Chains,

Tire ............................. .474
Changing A Flat Tire ....................... .455
Checking Your Vehicle For Safety ...............275
Checks, Safety ............................ .275
Child Restraint ........................... .253
Child Restraints Booster Seats ........................... .258
Center Seat LATCH ...................... .265
Child Restraints ........................ .253
Child Seat Installation ..................268, 270
12
INDEX 577

How To Stow An Unused ALR Seat Belt........267
Infants And Child Restraints ................255
Lower Anchors And Tethers For Children .......260
Older Children And Child Restraints ...........257
Seating Positions ........................ .259
Using The Top Tether Anchorage .............272
Clean Air Gasoline ........................ .486
Cleaning Wheels ............................... .472
Climate Control ........................... .104
Manual ............................... .104
Coat Hook .............................. .138
Compact Disc (CD) Maintenance ................567
Compact Spare Tire ........................ .470
Connector UCI ................................. .521
Universal Consumer Interface (UCI) ...........521
Contract, Service .......................... .572
Coolant Pressure Cap (Radiator Cap) .............451
Cooling System ........................... .447
Coolant Capacity ........................ .489
Coolant Level .......................... .451
Disposal Of Used Coolant ..................451
Drain, Flush, And Refill ....................448
Inspection ......................... .448, 451Pressure Cap
........................... .451
Radiator Cap .......................... .451
Selection Of Coolant (Antifreeze) .......449, 489, 490
Corrosion Protection ....................... .478
Cruise Control (Speed Control) .................299
Cruise Light .................186, 187, 188, 189, 190
Customer Assistance ....................... .570
Daytime Brightness, Interior Lights ..............100
Daytime Running Lights ......................95
Dealer Service ............................ .436
Defroster, Windshield ....................... .276
Delay

(Intermittent) Wipers ...................101
Diagnostic System, Onboard ...................190
Dipsticks Oil (Engine) ........................... .434
Disabled Vehicle Towing .....................423
Disposal Antifreeze (Engine Coolant) .................451
Door Ajar ............................... .175
Door Ajar Light ........................... .175
Door Locks Key Fob Emergency Key ....................43
Driver’s Seat Back Tilt ........................69
578 INDEX