Maintenance CHRYSLER PACIFICA HYBRID 2019 Manual PDF

WARNING!
The temperature grade for this tire is established for
a tire that is properly inflated and not overloaded.
Excessive speed, under-inflation, or excessive load-
ing, either separately or in combination, can cause
heat buildup and possible tire failure.
STORING THE VEHICLE
If the vehicle should remain stationary for more than a
month, observe the following precautions:
• Park your vehicle in a covered, dry and possibly airy
location with the windows open slightly.
• Check that the Electric Park Brake is not engaged.
• Disconnect the negative (-) terminal from the battery
post and be sure that the battery is fully charged. During
storage check battery charge quarterly.
• If you do not disconnect the battery from the electrical
system, check the battery charge every 30 days.
• Clean and protect the painted parts by applying protec-
tive waxes.
• Clean and protect polished metal parts by applying
protective waxes. •
Apply talcum powder to the front and rear wiper blades
and leave raised from the glass.
• Cover the vehicle with an appropriate cover taking care
not to damage the painted surface by dragging across
dirty surfaces. Do not use plastic sheeting which will not
allow the evaporation of moisture present on the surface
of the vehicle.
• Inflate the tires at a pressure of +7.25 psi (+0.5 bar)
higher than recommended on the tire placard and check
it periodically.
• Do not drain the vehicle cooling system.
• Whenever you leave the vehicle stationary for two
weeks or more, idle the vehicle for approximately five
minutes, with the air conditioning system on and high
fan speed. This will ensure proper lubrication of the
system, thus minimizing the possibility of damage to the
compressor when the vehicle is put back into operation.
• Plug in the vehicle when not using it whenever possible.
NOTE: The hybrid has feature of periodic wake-up that
occurs every 21 days. This feature charges the 12V battery
from the high voltage battery. This will happen as long as
the high voltage battery remains above the minimum state
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SERVICING AND MAINTENANCE 495

of charge. Refer to “Starting The Vehicle” in “Starting And
Operating” for further information.
CAUTION!
Before removal of the positive and negative terminals
to the battery, wait at least a minute with ignition
switch in the OFF position and close the drivers door.
When reconnecting the positive and negative terminals
to the battery be sure the ignition switch is in the OFF
position and the drivers door is closed.
BODYWORK
Protection From Atmospheric Agents
Vehicle body care requirements vary according to geo-
graphic locations and usage. Chemicals that make roads
passable in snow and ice and those that are sprayed on
trees and road surfaces during other seasons are highly
corrosive to the metal in your vehicle. Outside parking,
which exposes your vehicle to airborne contaminants, road
surfaces on which the vehicle is operated, extreme hot or
cold weather and other extreme conditions will have an
adverse effect on paint, metal trim, and underbody protec-
tion.The following maintenance recommendations will enable
you to obtain maximum benefit from the corrosion resis-
tance built into your vehicle.
What Causes Corrosion?
Corrosion is the result of deterioration or removal of paint
and protective coatings from your vehicle.
The most common causes are:
•
Road salt, dirt and moisture accumulation.
• Stone and gravel impact.
• Insects, tree sap and tar.
• Salt in the air near seacoast localities.
• Atmospheric fallout/industrial pollutants.
Body And Underbody Maintenance
Cleaning Headlights
Your vehicle is equipped with plastic headlights and fog
lights that are lighter and less susceptible to stone breakage
than glass headlights.
Plastic is not as scratch resistant as glass and therefore
different lens cleaning procedures must be followed.
496 SERVICING AND MAINTENANCE

To minimize the possibility of scratching the lenses and
reducing light output, avoid wiping with a dry cloth. To
remove road dirt, wash with a mild soap solution followed
by rinsing.
Do not use abrasive cleaning components, solvents, steel
wool or other aggressive material to clean the lenses.
Preserving The Bodywork
Washing
•Wash your vehicle regularly. Always wash your vehicle
in the shade using Mopar Car Wash, or a mild car wash
soap, and rinse the panels completely with clear water.
• If insects, tar, or other similar deposits have accumulated
on your vehicle, use Mopar Super Kleen Bug and Tar
Remover to remove.
• Use a high quality cleaner wax, such as Mopar Cleaner
Wax to remove road film, stains and to protect your
paint finish. Take care never to scratch the paint.
• Avoid using abrasive compounds and power buffing
that may diminish the gloss or thin out the paint finish.
CAUTION!
• Do not use abrasive or strong cleaning materials such
as steel wool or scouring powder that will scratch
metal and painted surfaces.
• Use of power washers exceeding 1,200 psi (8,274 kPa)
can result in damage or removal of paint and decals.
Special Care
• If you drive on salted or dusty roads or if you drive near
the ocean, hose off the undercarriage at least once a
month.
• It is important that the drain holes in the lower edges of
the doors, rocker panels, and trunk be kept clear and
open.
• If you detect any stone chips or scratches in the paint,
touch them up immediately. The cost of such repairs is
considered the responsibility of the owner.
• If your vehicle is damaged due to a collision or similar
cause that destroys the paint and protective coating,
have your vehicle repaired as soon as possible. The cost
of such repairs is considered the responsibility of the
owner.
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SERVICING AND MAINTENANCE 497

•If you carry special cargo such as chemicals, fertilizers,
de-icer salt, etc., be sure that such materials are well
packaged and sealed.
• If a lot of driving is done on gravel roads, consider mud
or stone shields behind each wheel.
• Use Mopar Touch Up Paint on scratches as soon as
possible. An authorized dealer has touch up paint to
match the color of your vehicle.
INTERIORS
Seats And Fabric Parts
Use Mopar Total Clean to clean fabric upholstery and
carpeting.
WARNING!
Do not use volatile solvents for cleaning purposes.
Many are potentially flammable, and if used in closed
areas they may cause respiratory harm.
Seat Belt Maintenance
Do not bleach, dye or clean the belts with chemical solvents
or abrasive cleaners. This will weaken the fabric. Sun
damage can also weaken the fabric.
If the belts need cleaning, use a mild soap solution or
lukewarm water. Do not remove the belts from the vehicle
to wash them. Dry with a soft cloth.
Replace the belts if they appear frayed or worn or if the
buckles do not work properly.
WARNING!
A frayed or torn belt could rip apart in a collision and
leave you with no protection. Inspect the belt system
periodically, checking for cuts, frays, or loose parts.
Damaged parts must be replaced immediately. Do not
disassemble or modify the system. Seat belt assemblies
must be replaced after a collision if they have been
damaged (i.e., bent retractor, torn webbing, etc.).
498 SERVICING AND MAINTENANCE

Plastic And Coated Parts
Use Mopar Total Clean to clean vinyl upholstery.
CAUTION!
•Direct contact of air fresheners, insect repellents,
suntan lotions, or hand sanitizers to the plastic,
painted, or decorated surfaces of the interior may
cause permanent damage. Wipe away immediately.
• Damage caused by these type of products may not be
covered by your New Vehicle Limited Warranty.
Cleaning Plastic Instrument Cluster Lenses
The lenses in front of the instruments in this vehicle are
molded in clear plastic. When cleaning the lenses, care
must be taken to avoid scratching the plastic.
1. Clean with a wet soft cloth. A mild soap solution may be used, but do not use high alcohol content or abrasive
cleaners. If soap is used, wipe clean with a clean damp
cloth.
2. Dry with a soft cloth.
Leather Parts
Mopar Total Clean is specifically recommended for leather
upholstery.
Your leather upholstery can be best preserved by regular
cleaning with a damp soft cloth. Small particles of dirt can
act as an abrasive and damage the leather upholstery and
should be removed promptly with a damp cloth. Stubborn
soils can be removed easily with a soft cloth and Mopar
Total Clean. Care should be taken to avoid soaking your
leather upholstery with any liquid. Please do not use
polishes, oils, cleaning fluids, solvents, detergents, or
ammonia-based cleaners to clean your leather upholstery.
Application of a leather conditioner is not required to
maintain the original condition.
NOTE: If equipped with light colored leather, it tends to
show any foreign material, dirt, and fabric dye transfer
more so than darker colors. The leather is designed for easy
cleaning, and FCA recommends Mopar total care leather
cleaner applied on a cloth to clean the leather seats as
needed.
8
SERVICING AND MAINTENANCE 499

CAUTION!
Do not use Alcohol and Alcohol-based and/or Ketone
based cleaning products to clean leather upholstery, as
damage to the upholstery may result.
Glass Surfaces
All glass surfaces should be cleaned on a regular basis with
Mopar Glass Cleaner, or any commercial household-type
glass cleaner. Never use an abrasive type cleaner. Use
caution when cleaning the inside rear window equipped
with electric defrosters or windows equipped with radio
antennas. Do not use scrapers or other sharp instruments
that may scratch the elements.
When cleaning the rear view mirror, spray cleaner on the
towel or cloth that you are using. Do not spray cleaner
directly on the mirror.
500 SERVICING AND MAINTENANCE

▫Headphones Operation .................. .562
▫ Display Settings ....................... .565
▫ Listening To Audio With The Screen Closed . . . .565
▫ Rear Climate Controls................... .565
▫ Accessibility — If Equipped ...............568
▫ Wireless Streaming — If Equipped ...........568
▫ BD And DVD Region Codes ...............571
▫ Product Agreement .................... .573
▫ General Information .................... .576
▫ FCC/IC Regulatory Notices ...............576
 RADIO OPERATION AND MOBILE PHONES . . .577
▫ Regulatory And Safety Information ..........577
 UCONNECT VOICE RECOGNITION QUICK
TIPS ................................ .578
▫ Introducing Uconnect ................... .578
▫ Get Started .......................... .579
▫ Basic Voice Commands .................. .580
▫ Radio .............................. .581▫
Media .............................. .582
▫ Phone .............................. .583
▫ Voice Text Reply — If Equipped ............583
▫ Climate ............................. .585
▫ Navigation (4C NAV) ................... .585
▫ SiriusXM Guardian (4C/4C NAV) —
If Equipped .......................... .586
▫ Register (4C/4C NAV) .................. .587
▫ Vehicle Health Report/Alert (4C/4C NAV) .....587
▫ Mobile App (4C/4C NAV) ................588
▫ SiriusXM

Travel Link (4C NAV) .............588
▫ Siri Eyes Free — If Equipped ..............589
▫ Do Not Disturb ....................... .590
▫ Android Auto — If Equipped ..............591
▫ Apple CarPlay — If Equipped ..............592
▫ General Information .................... .593
▫ Additional Information .................. .593
 CD/DVD DISC MAINTENANCE ............594
514 MULTIMEDIA

Send & Go
Vehicle Finder
Stolen Vehicle Assistance
Remote Vehicle Start**
Remote Horn & Lights
Roadside Assistance Call
Vehicle Health Reports**
Vehicle Health Alert**
Performance Pages Plus**
**If vehicle is equipped.
Register (4C/4C NAV)
To unlock the full potential of SiriusXM Guardian in your
vehicle, you must activate your SiriusXM Guardian ser-
vices.
1. Press the Apps icon on the bottom of your in-vehicletouchscreen.
2. Select the Activate Services icon from your list of apps. 3. Select “Customer Care” to speak with a SiriusXM
Guardian Customer Care agent who will activate ser-
vices in your vehicle, or select “Enter Email” to activate
on the web.
• U.S. residents visit: www.siriusxm.com/guardian.
• Canadian residents visit: www.siriusxm.ca/guardian.
Vehicle Health Report/Alert (4C/4C NAV)
Your vehicle will send you a monthly email report, which
summarizes the performance of your vehicle’s key systems
so you can stay on top of your vehicle’s maintenance needs
if you are registered for SiriusXM Guardian. Your vehicle
will also send you Vehicle Health Alerts when it detects
issues with its key systems that need your attention. For
further information, refer to your Uconnect Owner ’s
Manual Supplement.
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MULTIMEDIA 587

CD/DVD DISC MAINTENANCE
To keep a CD/DVD in good condition, take the following
precautions:
•Handle the disc by its edge; avoid touching the surface.
• If the disc is stained, clean the surface with a soft cloth,
wiping from center to edge.
• Do not apply paper or tape to the disc; avoid scratching
the disc.
• Do not use solvents such as benzene, thinner, cleaners,
or anti-static sprays.
• Store the disc in its case after playing.
• Do not expose the disc to direct sunlight.
• Do not store the disc where temperatures may become
too high.
NOTE: If you experience difficulty in playing a particular
disc, it may be damaged (e.g., scratched, reflective coating
removed, a hair, moisture or dew on the disc), oversized, or
have protection encoding. Try a known good disc before
considering disc player service.
594 MULTIMEDIA

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep
a maintenance log of your vehicle’s service history. This
can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident or
work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho-
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service.
The manufacturer’s authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest
information to ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
596 CUSTOMER ASSISTANCE