ESP CHRYSLER PACIFICA HYBRID 2020 Owners Manual

WARNING: Operating, servicing and maintaining a passenger vehicle or off-highway motor vehicle can
expose you to chemicals including engine exhaust, carbon monoxide, phthalates, and lead, which are known to the
State of California to cause cancer and birth defects or other reproductive harm. To minimize exposure, avoid
breathing exhaust, do not idle the engine except as necessary, service your vehicle in a well-ventilated area and
wear gloves or wash your hands frequently when servicing your vehicle. For more information go to
www.P65Warnings.ca.gov/passenger-vehicle.
This Owner’s Manual illustrates and describes the operation of features and equipment that are either standard or optional on this vehicle. This manual may also include a
description of features and equipment that are no longer available or were not ordered on this vehicle. Please disregard any features and equipment described in this manual
that are not on this vehicle. FCA US LLC reserves the right to make changes in design and specifications, and/or make additions to or improvements to its products without
imposing any obligation upon itself to install them on products previously manufactured.
With respect to any vehicles sold in Canada, the name FCA US LLC shall be deemed to be deleted and the name FCA Canada Inc.
used in substitution therefore.
If you are the first registered retail owner of your vehicle, you may obtain a complimentary printed copy of the Warranty Booklet by calling 1-800-247-9753 (U.S.)
or 1-800 -387-1143 (Canada) or by contacting your dealer.
This Owner’s Manual is intended to familiarize you with the important features of your vehicle. Your most up-to-date Owner’s Manual, Navigation/ Uconnect manuals and
Warranty Booklet can be found by visiting the website on the back cover. U.S. residents can purchase replacement kits by visiting www.techauthority.com and Canadian
residents can purchase replacement kits by calling 1-800 -387-1143.
The driver’s primary responsibility is the safe operation of the vehicle. Driving while distracted can result in loss of vehicle control, resulting in an accident and personal
injury. FCA US LLC strongly recommends that the driver use extreme caution when using any device or feature that may take their attention off the road. Use of any
electrical devices, such as cellular telephones, computers, portable radios, vehicle navigation or other devices, by the driver while the vehicle is moving is dangerous and
could lead to a serious accident. Texting while driving is also dangerous and should never be done while the vehicle is moving. If you find yourself unable to devote your
full attention to vehicle operation, pull off the road to a safe location and stop your vehicle. Some states or provinces prohibit the use of cellular telephones or texting
while driving. It is always the driver’s responsibility to comply with all local laws.
This Owner’s Manual has been prepared to help you get acquainted with your new Chrysler brand vehicle and to provide a convenient reference source
for common questions.
Not all features shown in this manual may apply to your vehicle. For additional information, visit www.mopar.com (U.S.), www.mopar.ca (Canada) or your
local Chrysler brand dealer.
Drunk driving is one of the most frequent causes of accidents. Your driving ability can be seriously impaired with blood
alcohol levels far below the legal minimum. If you are drinking, don’t drive. Ride with a designated non-drinking driver,
call a cab, a friend or use public transportation.
DRIVING AND ALCOHOL
Driving after drinking can lead to an accident. Your perceptions are less sharp, your reflexes are slower and your judgment
is impaired when you have been drinking. Never drink and then drive.
WARNING!

6
IN CASE OF EMERGENCY
HAZARD WARNING FLASHERS ....................... 301
ASSIST AND SOS MIRROR — IF EQUIPPED.... 301
General Information ..................................305
BULB REPLACEMENT ....................................... 306
Replacement Bulbs ...................................306
Replacing Exterior Bulbs ...........................308
FUSES .................................................................. 311
General Information ..................................311Fuse Location.............................................312Underhood Fuses.......................................312
JACKING AND TIRE CHANGING —
IF EQUIPPED ....................................................... 320
Jack And Spare Tire Location....................320
Equipment Removal .................................320
Preparations For Jacking ..........................321
Jacking Instructions ..................................322Road Tire Installation ................................325Portable Air Compressor — If Equipped....327
Tire Service Kit For Inflating Tire —
If Equipped .................................................328 Return Inflatable Spare Tire ......................330
TIRE SERVICE KIT — IF EQUIPPED ................... 330
JUMP STARTING................................................. 337
Preparations For Jump Start .....................337Jump Starting Procedure...........................338
REFUELING IN EMERGENCY ............................ 339
IF YOUR ENGINE OVERHEATS .......................... 339 MANUAL PARK RELEASE ................................. 340
FREEING A STUCK VEHICLE .............................341
TOWING A DISABLED VEHICLE .......................342
ENHANCED ACCIDENT RESPONSE SYSTEM
(EARS) .................................................................344
EVENT DATA RECORDER (EDR) .......................344
SERVICING AND MAINTENANCE
SCHEDULED SERVICING .................................. 345
Maintenance Plan ..................................... 345
ENGINE COMPARTMENT ................................... 349
3.6L Engine ................................................ 349
Checking Oil Level ..................................... 350
Adding Washer Fluid ................................. 350
Maintenance-Free Battery ....................... 350
Pressure Washing...................................... 351
DEALER SERVICE ..............................................351
Engine Oil .................................................. 351
Engine Oil Filter .......................................... 352Engine Air Cleaner ..................................... 353
Accessory Drive Belt Inspection ............... 353
Air Conditioner Maintenance .................... 354
Body Lubrication ........................................ 356
Windshield Wiper Blades .......................... 356Exhaust System ........................................ 359
Cooling System .......................................... 361Brake System ............................................ 364Automatic Transmission ........................... 365 RAISING THE VEHICLE ...................................... 366
TIRES .................................................................. 366
Tire Safety Information.............................. 366
Tires — General Information .................... 374Tire Types ................................................... 378
Spare Tires — If Equipped ......................... 379
Wheel And Wheel Trim Care ..................... 381
Tire Chains (Traction Devices) ................. 382
Tire Rotation Recommendations.............. 382
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES .................................... 383
Treadwear .................................................. 383
Traction Grades ......................................... 383Temperature Grades ................................. 384
STORING THE VEHICLE ..................................... 384
BODYWORK ........................................................ 385
Protection From Atmospheric Agents....... 385
Body And Underbody Maintenance .......... 385Preserving The Bodywork.......................... 385
INTERIORS ......................................................... 386
Seats And Fabric Parts .............................. 386
Plastic And Coated Parts........................... 387
Leather Parts ............................................. 387
Glass Surfaces .......................................... 387

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GETTING TO KNOW YOUR VEHICLE17
Duplication of key fobs may be performed at an
authorized dealer. This procedure consists of
programming a blank key fob to the vehicle
electronics. A blank key fob is one that has
never been programmed.
NOTE:
When having the Sentry Key Immobilizer
System serviced, bring all vehicle keys with you
to an authorized dealer.
KeySense Features — If Equipped
This feature provides the vehicle owner with the
ability to customize vehicle settings that can be
applied to determine the driving experience for
other drivers of the vehicle. The vehicle settings
are protected by a unique 4-digit PIN, which the
vehicle owner creates when accessing the
specific settings for the first time.
KeySense also has additional features that are
always enabled when the specific key is in use
that cannot be set by the vehicle owner. While
this specific key fob is in use, the vehicle will
respond accordingly to the customized vehicle settings and mandatory features. This includes
enhanced driving assistance features,
increased driver alerts, and the locking of
certain optional features.

KeySense Key Fob

KeySense Unique Splash Screen
At start-up the KeySense splash screen should
inform the driver that the vehicle will be
functioning in KeySense mode when the
KeySense key is in use. Start-Up Display Features
Unique splash screen graphic
Telltale illuminated
After unique splash screen, and after stored
messages are cycled, then start-up
KeySense messages (Range & Max Speed)
are displayed
The following features are always enabled when
this key is in use:
Entertainment audio muted if 1st row occu -
pied seat belts are not fastened
Consistent seat belt unfastened chime

Maximum radio volume limited to 15 out of 39

Daytime Running Lights
Headlights On With Wipers
Rain Sensing Wipers
Automatic High Beams
Refer to “Uconnect Settings” in “Multimedia”
for further information.
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18GETTING TO KNOW YOUR VEHICLE
General Information
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC
Rules and with Innovation, Science and
Economic Development Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions:

1. This device may not cause harmful
interference, and

2. This device must accept any interference received, including interference that may
cause undesired operation.
Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic
Development applicables aux appareils radio
exempts de licence. L'exploitation est autorisée
aux deux conditions suivantes:

1. l'appareil ne doit pas produire de brouillage, et

2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compro -
mettre le fonctionnement. La operación de este equipo está sujeta a las
siguientes dos condiciones:

1. es posible que este equipo o dispositivo no
cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que
pueda causar su operación no deseada.
NOTE:
Changes or modifications not expressly
approved by the party responsible for compli -
ance could void the user’s authority to operate
the equipment.
IGNITION SWITCH
Keyless Enter-N-Go — Ignition
If applicable, refer to the “Hybrid Supplement”
for additional information.
This feature allows the driver to start the vehicle
with the push of a button, as long as the key fob
is in the passenger compartment, and the
drivers foot is on the brake pedal.
The Keyless Push Button Ignition has four
operating positions; three of which are labeled
and will illuminate when in position. The three
positions are OFF, ACC, and ON/RUN. The fourth position is START; during START, RUN will
illuminate.

Engine START/STOP Button

The ignition can be placed in the following
positions:
OFF
The engine is stopped
Some electrical devices are available
ACC
The engine is stopped
Some electrical devices are available
1 — OFF
2 — ACC
3 — ON/RUN

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22GETTING TO KNOW YOUR VEHICLE
General Information
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC
Rules and with Innovation, Science and
Economic Development Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions:

1. This device may not cause harmful
interference, and

2. This device must accept any interference received, including interference that may
cause undesired operation.
Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic
Development applicables aux appareils radio
exempts de licence. L'exploitation est autorisée
aux deux conditions suivantes:

1. l'appareil ne doit pas produire de brouillage, et

2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compro
-
mettre le fonctionnement.
La operación de este equipo está sujeta a las
siguientes dos condiciones:

1. es posible que este equipo o dispositivo no cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que
pueda causar su operación no deseada.
NOTE:
Changes or modifications not expressly
approved by the party responsible for compli -
ance could void the user’s authority to operate
the equipment.
SENTRY KEY
The Sentry Key Immobilizer system prevents
unauthorized vehicle operation by disabling the
engine. The system does not need to be armed
or activated. Operation is automatic, regardless
of whether the vehicle is locked or unlocked. The system uses a key fob, keyless push button
ignition and a Radio Frequency (RF) receiver to
prevent unauthorized vehicle operation.
Therefore, only key fobs that are programmed
to the vehicle can be used to start and operate
the vehicle. The system cannot reprogram a key
fob obtained from another vehicle.
After placing the ignition switch in the ON/RUN
position, the vehicle security light will turn on for
three seconds for a bulb check. If the light
remains on after the bulb check, it indicates
that there is a problem with the electronics. In
addition, if the light begins to flash after the
bulb check, it indicates that someone
attempted to start the engine with an invalid key
fob. In the event that a valid key fob is used to
start the engine but there is an issue with the
vehicle electronics, the engine will start and
shut off after two seconds.
If the vehicle security light turns on during
normal vehicle operation (vehicle running for
longer than 10 seconds), it indicates that there
is a fault in the electronics. Should this occur,
have the vehicle serviced as soon as possible by
an authorized dealer.

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GETTING TO KNOW YOUR VEHICLE23
All of the key fobs provided with your new
vehicle have been programmed to the vehicle
electronics.
Key Programming
Key fob programming is performed at an
authorized dealer.
Replacement Keys
NOTE:
Only key fobs that are programmed to the
vehicle electronics can be used to start and
operate the vehicle. Once a key fob is
programmed to a vehicle, it cannot be
programmed to any other vehicle. NOTE:
Duplication of key fobs may be performed at an
authorized dealer. This procedure consists of
programming a blank key fob to the vehicle
electronics. A blank key fob is one that has
never been programmed.
When having the Sentry Key Immobilizer
System serviced, bring all vehicle keys with you
to an authorized dealer.
General Information
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC
Rules and with Innovation, Science and
Economic Development Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions:

1. This device may not cause harmful
interference, and

2. This device must accept any interference received, including interference that may
cause undesired operation. Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic
Development applicables aux appareils radio
exempts de licence. L'exploitation est autorisée
aux deux conditions suivantes:

1. l'appareil ne doit pas produire de
brouillage, et

2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compro -
mettre le fonctionnement.
La operación de este equipo está sujeta a las
siguientes dos condiciones:

1. es posible que este equipo o dispositivo no cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que
pueda causar su operación no deseada.
NOTE:
Changes or modifications not expressly
approved by the party responsible for compli -
ance could void the user’s authority to operate
the equipment.
CAUTION!
The Sentry Key Immobilizer system is not
compatible with some aftermarket remote
starting systems. Use of these systems may
result in vehicle starting problems and loss of
security protection.
CAUTION!
Always remove the key fobs from the vehicle
and lock all doors when leaving the vehicle
unattended.
2

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GETTING TO KNOW YOUR VEHICLE27
sound if the ignition is in the ACC or ON/RUN
position and a door is open, as a reminder to
place the ignition in the OFF position and
remove the key fob.
Unlock Doors Automatically On Exit — If
Equipped
The Unlock Doors Automatically On Exit feature
unlocks all of the vehicle doors when any door
is opened. This will occur only after the gear
selector has been placed into the PARK
position, after the vehicle has been driven (the
gear selector has been placed out of PARK and
all doors closed).
The Unlock Doors Automatically On Exit feature
will not operate if there is any manual operation
of the door locks (lock or unlock).
For further information, refer to “Uconnect
Settings” in “Multimedia”.
Keyless Enter-N-Go — Passive Entry
The Passive Entry system is an enhancement to
the vehicle’s Remote Keyless Entry (RKE)
system and a feature of Keyless Enter-N-Go.
This feature allows you to lock and unlock the
vehicle’s door(s) without having to push the key
fob lock or unlock buttons. NOTE:
Passive Entry may be programmed on/off.
Refer to “Uconnect Settings” in “Multimedia”
for further information.
If wearing gloves on your hands, or if it has
been raining/snowing on the Passive Entry
door handle, the unlock sensitivity can be
affected, resulting in a slower response time.
If the vehicle is unlocked by Passive Entry
and no door is opened within 60 seconds, the
vehicle will re-lock and will arm the security
alarm (if equipped).
The sliding side doors can be unlocked from
the outside using the hands free or Passive
Entry system.
The key fob may not be able to be detected by
the vehicle passive entry system if it is
located next to a mobile phone, laptop, or
other electronic device; these devices may
block the key fob’s wireless signal and
prevent the passive entry handle from
locking/unlocking the vehicle.
If set by the customer in the Uconnect
Settings, unlocking with Passive Entry will
initiate illuminated approach (low beams,
license plate lamp, position lamps) for the
time 0, 30 (default), 60 or 90 seconds.
Passive Entry also initiates two flashes of the
turn lamps.
To Unlock From The Driver's Side:
With a valid key fob within 5 ft (1.5 m) of the
driver’s door handle, grab the driver’s front door
handle to unlock the drivers side doors (driver/
sliding door) automatically. The interior door
panel lock knob will rotate when the door is
unlocked.

Grab The Door Handle To Unlock

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30GETTING TO KNOW YOUR VEHICLE
La operación de este equipo está sujeta a las
siguientes dos condiciones:

1. es posible que este equipo o dispositivo no
cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que
pueda causar su operación no deseada.
NOTE:
Changes or modifications not expressly
approved by the party responsible for compli -
ance could void the user’s authority to operate
the equipment.
Manual Sliding Side Door
The sliding door may be opened from the inside
or the outside. Pull outward on the exterior
handle to open the sliding door. The sliding door
inside handle functions by rocking forward and
back. Rocking the handle backwards opens the
door and rocking forward releases the
hold-open latch in order to close the door.
Side Door Handle And Lock Functions

To keep your door operating properly, observe
the following guidelines:Always open the door smoothly.

Avoid high impacts against the door stop when
opening the door. This is very important when
your vehicle is parked on an incline as the door
will slide faster in the downhill direction.

There is a hold-open latch that is activated
when the sliding door is fully opened. This
latch will keep your sliding door open on any
incline. To close the sliding door after the
hold-open latch is activated, you must rock
the inside handle forward or pull outward on
the exterior handle.
Always make sure that the sliding door is fully
latched anytime the vehicle is in motion.
NOTE:
The left side sliding door cannot be opened
while the fuel door is open.
Power Sliding Side Door — If Equipped
The power sliding door may be power opened or
closed in several ways:
Key fob
Inside or outside handles
Buttons located:
In the overhead console
Just inside the sliding door
On the outside handle
1 — Door Handle
2 — Door Lock

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32GETTING TO KNOW YOUR VEHICLE
Hands-Free Sliding Doors — If Equipped

Hands-Free Sliding Doors

To open the Hands-Free Sliding Doors, use a
straight in and out kicking motion under the
vehicle in the general location below the door handle(s). Do not move your foot sideways or in
a sweeping motion or the sensors may not
detect the motion.
When a valid kicking motion is completed, the
sliding door will chime, the hazard lights will
flash and the sliding door will open almost
instantaneously. This assumes all options are
enabled in the radio settings.
NOTE:
To open the Hands-Free Sliding Doors
requires a valid Passive Entry key fob within
5 ft (1.5 m) of the door handle. If a valid
Passive Entry key fob is not within 5 ft
(1.5 m), the door will not respond to any
kicks.
The Hands-Free Sliding Door will only operate
when the transmission is in PARK.
With every movement of the Hands-Free
Sliding Doors, an audible tone will sound and
the turn signals will flash. Refer to “Uconnect
Settings” in “Multimedia” for further informa
-
tion on turning these alerts on or off.

If anything obstructs the power sliding side door
while it is closing or opening, the door will auto -
matically reverse to the closed or open position
and an audible tone will sound, provided it
meets sufficient resistance. The turn signals
will flash with sliding door movements.

If the power sliding doors encounters
multiple obstructions within the same cycle,
the system will automatically stop.
The Hands-Free Sliding Doors feature may be
turned off through Uconnect Settings. Refer to
“Uconnect Settings” in “Multimedia” for further
information. The Hands-Free Sliding Doors
feature should be turned off during jacking, tire
changing, and vehicle service.
Child Locks
To provide a safer environment for small
children riding in the rear seats, the sliding
doors are equipped with a Child Protection Door
Lock system.
WARNING!
Personal injury or cargo damage may occur
if caught in the path of the sliding door.
Make sure the door path is clear before
closing the door.
Before driving off, check the instrument
cluster for a sliding door or door open
message or warning indicator. Failure to do
this could result in unintentionally leaving
the sliding door open while driving.

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GETTING TO KNOW YOUR VEHICLE53
Heated Seats
Front Heated Seats — If Equipped
The front heated seats control buttons are
located within the climate or controls screen of
the touchscreen.
You can choose from HI, LO or off heat settings.
The indicator lights in each switch indicate the
level of heat in use. Two indicator lights will
illuminate for HI, one for LO and none for off.
Press the heated seat button once to turn
the HI setting on.
Press the heated seat button a second
time to turn the LO setting on.
Press the heated seat button a third time
to turn the heating elements off.
The level of heat selected will stay on until the
operator changes it.
NOTE:
Once a heat setting is selected, heat will be
felt within two to five minutes.
The engine must be running for the heated
seats to operate. Vehicles Equipped With Remote Start
On models that are equipped with remote start,
the heated seats can be programmed to come
on during a remote start.
This feature can be programmed through the
Uconnect system. Refer to “Uconnect Settings”
in “Multimedia” for further information.
Rear Heated Seats — If Equipped
On some models, the second row seats are
equipped with heaters. There are two heated
seat switches that allow the second row
passengers to operate the seats independently.
The heated seat switches are located on the
sliding side door handle trim panels.

Second Row Heated Seat Switch

You can choose from HI, LO or off heat settings.
Amber indicator lights in each switch indicate
the level of heat in use. Two indicator lights will
illuminate for HI, one for LO and none for off.
Push the switch once to select HI-level heating.
Push the switch a second time to select LO-level
heating. Push the switch a third time to shut the
heating elements off.
WARNING!
Persons who are unable to feel pain to the
skin because of advanced age, chronic
illness, diabetes, spinal cord injury, medica -
tion, alcohol use, exhaustion or other phys -
ical condition must exercise care when
using the seat heater. It may cause burns
even at low temperatures, especially if
used for long periods of time.
Do not place anything on the seat or seat -
back that insulates against heat, such as a
blanket or cushion. This may cause the seat
heater to overheat. Sitting in a seat that has
been overheated could cause serious
burns due to the increased surface
temperature of the seat.
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