keyless CHRYSLER PACIFICA HYBRID 2021 Owners Manual

2
INTRODUCTION
SYMBOLS KEY ........................................................ 10
VEHICLE MODIFICATIONS/ALTERATIONS .......... 10
SYMBOL GLOSSARY.............................................. 10
GETTING TO KNOW YOUR VEHICLE
KEYS ....................................................................... 14
Key Fob .............................................................14
SENTRY KEY ........................................................... 17
IGNITION SWITCH .................................................. 17
Keyless Enter ‘n Go™ Ignition .........................17
REMOTE START — IF EQUIPPED .......................... 19
How To Use Remote Start ................................19
To Exit Remote Start Mode ..............................20
Remote Start Front Defrost Activation —
If Equipped........................................................20
Remote Start Comfort Systems —
If Equipped........................................................21
Remote Start Windshield Wiper De-Icer
Activation — If Equipped ..................................21
Remote Start Cancel Message ........................21
VEHICLE SECURITY SYSTEM — IF EQUIPPED ..... 21
To Arm The System .........................................22
To Disarm The System .....................................22
Rearming Of The System .................................22 DOORS .....................................................................23
Manual Door Locks — If Equipped ..................23
Power Door Locks — If Equipped.....................24
Keyless Enter ‘n Go™ — Passive Entry ...........24
Automatic Unlock Doors On Exit —
If Equipped........................................................26
Manual Sliding Side Door ................................26
Power Sliding Side Door — If Equipped...........27
Hands-Free Sliding Doors — If Equipped ........28
Child Protection Door Lock System —
Rear Doors ........................................................29
STEERING WHEEL ..................................................30
Tilt/Telescoping Steering Column ...................30
Heated Steering Wheel — If Equipped ............30
DRIVER MEMORY SETTINGS — IF EQUIPPED ....31
Programming The Memory Feature ................31
Linking And Unlinking The Key Fob To
Memory .............................................................32
Memory Position Recall ...................................32
SEATS .....................................................................32
Manual Adjustment
(Front Seats) — If Equipped .............................33
Manual Adjustment (Rear Seats) ....................34
Power Adjustment (Front Seats) —
If Equipped........................................................47 Power Adjustment (Rear Seats) —
If Equipped .......................................................49
Heated Seats.................................................... 51
Ventilated Seats — If Equipped .......................52
Adjustable Armrest
(Front Seats) — If Equipped .............................52
Plastic Grocery Bag Retainer Hooks ............... 52
Head Restraints .............................................. 52
UCONNECT VOICE RECOGNITION —
IF EQUIPPED ........................................................... 56
Introducing Voice Recognition ........................ 56
Basic Voice Commands ................................... 56
Get Started .......................................................56
Additional Information ..................................... 57
MIRRORS ............................................................... 57
Inside Rearview Mirror..................................... 57
Illuminated Vanity Mirrors —
If Equipped ...................................................... 57
Outside Mirrors ................................................ 58
Driver's Outside Automatic Dimming
Mirror — If Equipped......................................... 58
Conversation Mirror ......................................... 58
Power Mirrors — If Equipped .......................... 58
Power Folding Outside Mirrors —
If Equipped .......................................................59

21_RUP_OM_EN_USC_t.book Page 2

14
GETTING TO KNOW YOUR VEHICLE
KEYS
KEY FOB
Your vehicle is equipped with a key fob which
supports Passive Entry, Remote Keyless Entry
(RKE), Keyless Enter ‘n Go™ (if equipped), Remote
Start (if equipped), and remote power liftgate
operation. The key fob allows you to lock or unlock
the doors and liftgate, optional power liftgate, left
power sliding door, and right power sliding door,
from distances up to approximately 66 ft (20 m).
When any button on the key fob is pushed, or when
any signal is being transferred between the key fob
and the vehicle, an LED light on the key fob will
flash as an indicator. The key fob does not need to
be pointed at the vehicle to activate the system.
The key fob also contains an emergency key, which
is stored in the rear of the key fob.The emergency key allows for entry into the vehicle
should the battery in the vehicle or the key fob
become depleted. The emergency key is also for
locking/unlocking the glove compartment. You can
keep the emergency key with you when valet
parking.
NOTE:
The key fob’s wireless signal may be blocked if
the key fob is located next to a mobile phone,
laptop, or other electronic device. This may
result in poor performance.
If your vehicle is equipped with a Wireless
Charging Pad, the key fob may not be detected
if it is placed within 6 inches (15 cm) of the pad
Ú
page 91.
Key Fob

1 — LED Light
2 — Unlock
3 — Liftgate
4 — Left Power Sliding Side Door
5 — Emergency Key
6 — Lock
7 — Remote Start
8 — Right Power Sliding Side Door
9 — PANIC Alarm

21_RUP_OM_EN_USC_t.book Page 14

GETTING TO KNOW YOUR VEHICLE15
In case the ignition switch does not change with
the push of a button, the key fob may have a low or
fully depleted battery. A low key fob battery can be
verified by referring to the instrument cluster,
which will display directions to follow.
NOTE:
A low key fob battery condition may be indicated
by a message in the instrument cluster display,
or by the LED light on the key fob. If the LED key
fob light no longer illuminates from key fob
button pushes, then the key fob battery requires
replacement.
The key fob LED light brightness is designed for
indoor light viewing, so the LED light may not be
visible in direct sunlight Ú page 387.
To Lock/Unlock The Doors And Liftgate
Push and release the unlock button on the key fob
once to unlock the driver’s front door and sliding
door or twice within five seconds to unlock all
doors and the liftgate. Push and release the lock
button on the key fob to lock all doors and the
liftgate.
When the doors are unlocked, the turn signals will
flash and the illuminated entry system will be
activated. When the doors are locked, the turn
signals will flash and the horn will chirp. Settings in
the Uconnect system can change to lights only,
chirp only, or both. Vehicles Equipped With Keyless Enter ‘n Go™ —
Passive Entry
If one or more doors are open, or the liftgate is
open, the doors can be locked. The doors will
unlock again only if the key fob is inside the
passenger compartment.
All doors can be programmed to unlock on the first
push of the unlock button within Uconnect Settings
Ú
page 189.
Replacing The Battery In The Key Fob
The recommended replacement battery is one
CR2032 battery.
NOTE:
Customers are recommended to use a battery
obtained from Mopar®. Aftermarket coin
battery dimensions may not meet the original
OEM coin battery dimensions.
Batteries contain harmful chemicals. Dispose
old batteries by placing them in correct
containers according to the law or by taking
them to a dealership, where they will be handled
appropriately.
Perchlorate Material — special handling may
apply. See www.dtsc.ca.gov/hazard -
ouswaste/perchlorate for further information.
Do not touch the battery terminals that are on
the back housing or the printed circuit board.
1. Remove the emergency key by pushing the
mechanical release button on the side of the
key fob with your thumb and then pulling the
key out with your other hand.

Emergency Key Removal

2. Insert a coin or a flat blade screw driver into the now exposed slot and carefully pry on both
sides to disengage the snaps. Gently remove
the back cover from the fob, being careful not
to damage any of the snaps.
3. Remove the battery by sliding the battery rearward in its pocket until the battery lifts up.
Remove the depleted battery from the battery
pocket and dispose appropriately.
4. Fit a new CR2032 battery ensuring that the positive (+) side is facing upwards. Push the
battery into the pocket until it is firmly seated
in place and secured under both tabs.
2

21_RUP_OM_EN_USC_t.book Page 15

16GETTING TO KNOW YOUR VEHICLE
5. Align the back cover into its original position and snap it back in place by pushing it against
the fob until it is seated all around.
Programming And Requesting Additional
Key Fobs
Programming the key fob may be performed by an
authorized dealer.
NOTE:
Once a key fob is programmed to a vehicle, it
cannot be repurposed and reprogrammed to
another vehicle.
Only key fobs that are programmed to the
vehicle electronics can be used to start and
operate the vehicle.
Duplication of key fobs may be performed at an
authorized dealer. This procedure consists of
programming a blank key fob to the vehicle
electronics.
NOTE:When having the Sentry Key Immobilizer system
serviced, bring all vehicle keys with you to an
authorized dealer.
KeySense Features — If Equipped
This feature provides the vehicle owner with the
ability to customize vehicle settings for the driving
experience of other drivers of the vehicle. The
vehicle settings are protected by a unique
four-digit PIN, which the vehicle owner creates
when accessing the specific settings for the first
time. KeySense also has additional features that are
always enabled when the specific key is in use that
cannot be set by the vehicle owner. While this
specific key fob is in use, the vehicle will respond
accordingly to the customized vehicle settings and
mandatory features. This includes enhanced
driving assistance features, increased driver
alerts, and the locking of certain optional features.
These settings can be selected within the
Uconnect system Ú
page 189.

KeySense Key Fob

KeySense Unique Splash Screen
At start-up the KeySense splash screen should
inform the driver that the vehicle will be
functioning in KeySense mode when the KeySense
key is in use.
WARNING!
The integrated key fob contains a coin cell
battery. Do not ingest the battery; there is a
chemical burn hazard. If the coin cell battery is
swallowed, it can cause severe internal burns
in just two hours and can lead to death.
If you think a battery may have been swal-
lowed or placed inside any part of the body,
seek immediate medical attention.
Keep new and used batteries away from chil -
dren. If the battery compartment does not
close securely, stop using the product and
keep it away from children.
CAUTION!
Always remove the key fobs from the vehicle
and lock all doors when leaving the vehicle
unattended.
Always remember to place the Keyless
Enter ‘n Go™ Ignition in the OFF position.

21_RUP_OM_EN_USC_t.book Page 16

GETTING TO KNOW YOUR VEHICLE17
Start Up Display Features
Unique splash screen graphic
Telltale illuminated
After unique splash screen, and after stored
messages are cycled, then start-up KeySense
messages (Range & Max Speed) are displayed
The following features are always enabled when
this key is in use:
Entertainment audio muted if front occupied
seat belts are not fastened
Consistent seat belt unfastened chime
Maximum radio volume limited to 15 out of 39
Daytime Running Lights
Headlights On With Wipers
Rain Sensing Wipers
Automatic High Beams
SENTRY KEY
The Sentry Key Immobilizer system prevents
unauthorized vehicle operation by disabling the
engine. The system does not need to be armed or
activated. Operation is automatic, regardless of
whether the vehicle is locked or unlocked. The system uses a key fob, keyless push button
ignition and a Radio Frequency (RF) receiver to
prevent unauthorized vehicle operation. Therefore,
only key fobs that are programmed to the vehicle
can be used to start and operate the vehicle. The
system cannot reprogram a key fob obtained from
another vehicle.
After placing the ignition switch in the ON/RUN
position, the Vehicle Security Light will turn on for
three seconds for a bulb check. If the light remains
on after the bulb check, it indicates that there is a
problem with the electronics. In addition, if the light
begins to flash after the bulb check, it indicates
that someone attempted to start the engine with
an invalid key fob. In the event that a valid key fob
is used to start the engine but there is an issue
with the vehicle electronics, the engine will start
and shut off after two seconds.
If the Vehicle Security Light turns on during normal
vehicle operation (vehicle running for longer than
10 seconds), it indicates that there is a fault in the
electronics. Should this occur, have the vehicle
serviced as soon as possible by an authorized
dealer.
All of the key fobs provided with your new vehicle
have been programmed to the vehicle electronics
Ú
page 387.
IGNITION SWITCH
KEYLESS ENTER ‘N GO™ IGNITION
If applicable, refer to the “Hybrid Supplement”
for additional information.
This feature allows the driver to operate the
ignition switch with the push of a button as long as
the key fob is in the passenger compartment.
The START/STOP ignition button has four
operating positions; three of which are labeled and
will illuminate when in position. The three positions
are OFF, ACC, and ON/RUN. The fourth position is
START. During START, RUN will illuminate.
CAUTION!
The Sentry Key Immobilizer system is not
compatible with some aftermarket Remote Start
systems. Use of these systems may result in
vehicle starting problems and loss of security
protection.
2

21_RUP_OM_EN_USC_t.book Page 17

18GETTING TO KNOW YOUR VEHICLE

START/STOP Ignition Button

The push button ignition can be placed in the
following modes:
OFF
The engine is stopped
Some electrical devices (e.g. central locking,
alarm, etc.) are still available
ACC
The engine is stopped
Some electrical devices are available
(e.g. power windows) ON/RUN

Driving position
All electrical devices are available
(e.g. climate controls, etc.)
START
The engine will start (when foot is on the brake
pedal)
The engine only runs in the ON/RUN ignition
position or from a Remote Start request.
In case the ignition switch does not change with
the push of a button, the key fob may have a low or
depleted battery. In this situation, a back up
method can be used to operate the ignition switch.
Put the nose side (side opposite of the emergency
key) of the key fob against the START/STOP
ignition button and push to operate the ignition
switch.

Backup Starting Method

1 — OFF
2 — ACC
3 — ON/RUN
WARNING!
When leaving the vehicle, always remove the
key fob from the vehicle and lock your vehicle.
Never leave children alone in a vehicle, or with
access to an unlocked vehicle.
Allowing children to be in a vehicle unattended
is dangerous for a number of reasons. A child
or others could be seriously or fatally injured.
Children should be warned not to touch the
parking brake, brake pedal or the gear
selector.
Do not leave the key fob in or near the vehicle,
or in a location accessible to children, and do
not leave the Keyless Enter ‘n Go™ Ignition in
the ON/RUN position. A child could operate
power windows, other controls, or move the
vehicle.
Do not leave children or animals inside parked
vehicles in hot weather. Interior heat buildup
may cause serious injury or death.
CAUTION!
An unlocked car is an invitation. Always remove
the key fobs from the vehicle and lock all doors
when leaving the vehicle unattended.

21_RUP_OM_EN_USC_t.book Page 18

GETTING TO KNOW YOUR VEHICLE19
NOTE:
The key fob may not be detected by the vehicle
Keyless Enter ‘n Go™ system if it is located next
to a mobile phone, laptop or other electronic
device; these devices may block the key fob’s
wireless signal and prevent the Keyless Enter ‘n
Go™ system from starting the vehicle.
For the proper engine starting procedure, see
Úpage 132.
REMOTE START — IF EQUIPPED
If applicable, refer to the “Hybrid Supplement”
for additional information.
This system uses the key fob to start the
engine conveniently from outside the
vehicle while still maintaining security.
The system has a range of 328 ft
(100 m).
Remote Start is used to defrost windows in cold
weather and to reach a comfortable climate in all
ambient conditions before the customer enters the
vehicle.
NOTE:Obstructions between the vehicle and key fob may
reduce this range Ú page 387.
HOW TO USE REMOTE START
If applicable, refer to the “Hybrid Supplement”
for additional information.
Push and release the Remote Start button on the
key fob twice within five seconds. The vehicle
doors will lock, the parking lights will flash, and the
horn will chirp twice (if programmed). Then, the
engine will start, and the vehicle will remain in the
Remote Start mode for a 15 minute cycle.
Pushing the Remote Start button a third time shuts
the engine off. To drive the vehicle, push the unlock button, and
place the ignition in the ON/RUN position.
NOTE:
With Remote Start, the engine will only run for
15 minutes.
Remote Start can only be used twice.
If an engine fault is present or fuel level is
low, the vehicle will start and then shut down in
10 seconds.
The parking lights will turn on and remain on
during Remote Start mode.
For security, power window and power sunroof
operation (if equipped) are disabled when the
vehicle is in the Remote Start mode.
The ignition must be placed in the ON/RUN posi
-
tion before the Remote Start sequence can be
repeated for a third cycle.
WARNING!
Do not start or run an engine in a closed
garage or confined area. Exhaust gas contains
Carbon Monoxide (CO) which is odorless and
colorless. Carbon Monoxide is poisonous and
can cause serious injury or death when
inhaled.
Keep key fobs away from children. Operation
of the Remote Start system, windows, door
locks or other controls could cause serious
injury or death.
2

21_RUP_OM_EN_USC_t.book Page 19

20GETTING TO KNOW YOUR VEHICLE
All of the following conditions must be met before
the engine will Remote Start:
Gear selector in PARK
Doors closed
Hood closed
Liftgate closed
Hazard switch off
Brake switch inactive (brake pedal not pressed)
Battery at an acceptable charge level
PANIC button not pushed
System not disabled from previous Remote
Start event
Vehicle Security system indicator flashing
Ignition in OFF position
Fuel level meets minimum requirement
Vehicle Security system is not signaling an
intrusion
Malfunction Indicator Light (MIL) is not
illuminated
TO EXIT REMOTE START MODE
If applicable, refer to the “Hybrid Supplement”
for additional information.
To drive the vehicle after starting the Remote Start
system, either push and release the unlock button
on the key fob to unlock the doors, or unlock the
vehicle using Keyless Enter ‘n Go™ — Passive Entry
via the door handles, and disarm the Vehicle
Security system (if equipped). Then, prior to the
end of the 15 minute cycle, push and release the
START/STOP ignition button. The Remote Start system will turn the engine off if
the Remote Start button is pushed again, or if the
engine is allowed to run for the entire 15 minute
cycle. Once the ignition is placed in the ON/RUN
position, the climate controls will resume the
previously set operations (temperature, blower
control, etc.).
NOTE:
For vehicles equipped with the Keyless
Enter ‘n Go™ — Passive Entry feature, the
message “Remote Start Active — Push Start
Button” will show in the instrument cluster
display until you push the START/STOP ignition
button.
To avoid unintentional shutdowns, the system
will disable for two seconds after receiving a
valid Remote Start request.
REMOTE START FRONT DEFROST
A
CTIVATION — IF EQUIPPED
When Remote Start is active, and the outside
ambient temperature is 40°F (4.5°C) or below, the
system will automatically activate front defrost for
15 minutes or less. The time is dependent on the
ambient temperature. Once the timer expires, the
system will automatically adjust the settings
depending on ambient conditions. See “Remote
Start Comfort Systems — If Equipped” in the next
section for detailed operation.
WARNING!
Do not start or run an engine in a closed
garage or confined area. Exhaust gas contains
Carbon Monoxide (CO) which is odorless and
colorless. Carbon Monoxide is poisonous and
can cause serious injury or death when
inhaled.
Keep key fobs away from children. Operation
of the Remote Start system, windows, door
locks or other controls could cause serious
injury or death.

21_RUP_OM_EN_USC_t.book Page 20

22GETTING TO KNOW YOUR VEHICLE
TO ARM THE SYSTEM
Follow these steps to arm the Vehicle Security
system:

1. Make sure the vehicle’s ignition is placed in
the OFF position
Ú
page 132.

For vehicles equipped with Keyless Enter ‘n
Go™— Passive Entry, make sure the vehicle
ignition system is OFF.
2. Perform one of the following methods to lock the vehicle:
Push lock on the interior power door lock
switch with the driver and/or passenger
door open.
Push the lock button on the exterior Passive
Entry door handle with a valid key fob avail -
able in the same exterior zone Ú page 24.
Push the lock button on the key fob.
3. If any doors are open, close them.
TO DISARM THE SYSTEM
The Vehicle Security system can be disarmed using
any of the following methods:
Push the unlock button on the key fob.
Grab the Passive Entry door handle (if equipped)
Ú page 24.
Hands-Free Liftgate Passive Entry activation
(if equipped).
Cycle the vehicle ignition system out of the OFF
position.
For vehicles equipped with Keyless Enter ‘n
Go™ — Passive Entry, push the keyless igni -
tion START/STOP ignition button (requires
at least one valid key fob in the vehicle).
NOTE:
The driver's door key cylinder and the liftgate
button on the key fob cannot arm or disarm the
Vehicle Security system.
The Vehicle Security system remains armed
during power liftgate entry. Pushing the liftgate
button will not disarm the Vehicle Security
system. If someone enters the vehicle through
the liftgate and opens any door, the alarm will
sound.
When the Vehicle Security system is armed, the
interior power door lock switches will not unlock
the doors. The Vehicle Security system is designed to protect
your vehicle. However, you can create conditions
where the system will give you a false alarm. If one
of the previously described arming sequences has
occurred, the Vehicle Security system will arm
regardless of whether you are in the vehicle or not.
If you remain in the vehicle and open a door, the
alarm will sound. If this occurs, disarm the Vehicle
Security system.
If the Vehicle Security system is armed and the
battery becomes disconnected, the Vehicle
Security system will remain armed when the
battery is reconnected; the exterior lights will flash,
and the horn will sound. If this occurs, disarm the
Vehicle Security system.
REARMING OF THE SYSTEM
If something triggers the alarm and no action is
taken to disarm it, the Vehicle Security system will
turn the horn off after a 29 second cycle (with 5
seconds between cycles and up to 8 cycles if the
trigger remains active) and then rearm itself.

21_RUP_OM_EN_USC_t.book Page 22

GETTING TO KNOW YOUR VEHICLE23
(Continued)
DOORS
MANUAL DOOR LOCKS — IF EQUIPPED
To lock each door, rotate the door lock knob on
each door trim panel forward. To unlock the front
doors, pull the inside door handle to the first detent
or rotate the door lock button until the ribbing is
visible. To unlock the rear doors, rotate the door
lock button until the red indicator is visible.
Manual Front Door Lock Location Manual Door Lock Knob
Manual Rear Door Lock Location
If the door lock button is locked (no ribbing is
visible) when you shut the door, the door will lock.
Therefore, make sure the key fob is not inside the
vehicle before closing the door.NOTE:The manual door locks will not lock or unlock the
liftgate.
1 — Manual Door Lock
2 — Door Handle
1 — Door Handle
2 — Manual Door Lock
WARNING!
For personal security and safety in the event
of a collision, lock the vehicle doors before you
drive as well as when you park and leave the
vehicle.
Never use the PARK position as a substitute
for the parking brake. Always apply the
parking brake fully when parked to guard
against vehicle movement and possible injury
or damage.
When exiting the vehicle, always make sure
the keyless ignition is in the OFF position,
remove the key fob from the vehicle and lock
the vehicle.
2

21_RUP_OM_EN_USC_t.book Page 23