CHRYSLER PT CRUISER 2008 1.G Owners Manual

IF YOU NEED CONSUMER ASSISTANCE
CONTENTSSuggestions For Obtaining Service For Your
Vehicle ..............................461
▫ Prepare For The Appointment ............461
▫ Prepare A List ........................461
▫ Be Reasonable With Requests .............461
 If You Need Assistance ...................461
▫ DaimlerChrysler Motors Corporation Customer
Center .............................462
▫ DaimlerChrysler Canada Inc. Customer
Center .............................462 ▫
In Mexico Contact .....................462
▫ Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY) .............463
▫ Service Contract ......................463
 Warranty Information (U.S. Vehicles Only) .....464
 Mopar Parts.........................464
 Reporting Safety Defects ..................464
▫ In The 50 United States And Washington,
D.C. ...............................464
▫ In Canada ..........................465
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Publication Order Forms ..................465
 Department Of Transportation Uniform Tire
Quality Grades ........................467
▫ Treadwear ..........................467 ▫
Traction Grades ......................467
▫ Temperature Grades ...................468460 IF YOU NEED CONSUMER ASSISTANCE

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The AppointmentIf you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.Prepare A ListMake a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With RequestsIf you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.IF YOU NEED ASSISTANCEThe manufacturer and its authorized dealers are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take your vehicle to
your authorized selling dealer. They know you and your
vehicle best, and are most concerned that you get prompt
and high quality service. The manufacturer’s authorized
dealers have the facilities, factory-trained technicians,
IF YOU NEED CONSUMER ASSISTANCE 461
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special tools, and the latest information to ensure your
vehicle is fixed correctly and in a timely manner.
This is why you should always talk to your authorized
dealer’s service manager first. Most matters can be re-
solved with this process.•
If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer-
ship. They want to know if you need assistance.
•
If your authorized dealership is unable to resolve the
concern, you may contact the Manufacturer’s Cus-
tomer Center.
Any communication to the Manufacturer’s Customer
Center should include the following information:
•
Owner’s name and address
•
Owner’s telephone number (home and office)
•
Authorized dealership name
•
Vehicle Identification Number (VIN)
•
Vehicle delivery date and mileage
DaimlerChrysler Motors Corporation Customer
CenterP.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 992-1997DaimlerChrysler Canada Inc. Customer CenterP.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001In Mexico contact:Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico: (915) 729–1248 or 729–1240
Outside Mexico: (525) 729–1248 or 729–1240
462 IF YOU NEED CONSUMER ASSISTANCE

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its Customer
Center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.Service ContractYou may have purchased a service contract for your
vehicle to help protect you from the high cost of unex-
pected repairs after your manufacturer’s New Vehicle
Limited Warranty expires. The manufacturer stands be-
hind only the manufacturer’s Service Contracts. If you
purchased a manufacturer’s Service Contract, you will
receive Plan Provisions and an Owner Identification Card
in the mail within three weeks of your vehicle delivery
date. If you have any questions about your servicecontract, call the manufacturer’s Service Contract Na-
tional Customer Hotline at 1-800-521-9922.
The manufacturer will not stand behind any service
contract that is not the manufacturer’s Service Contract. It
is not responsible for any service contract other than the
manufacturer’s Service Contract. If you purchased a
service contract that is not a manufacturer’s Service
Contract, and you require service after your manufactur-
er’s New Vehicle Limited Warranty expires, please refer
to your contract documents, and contact the person listed
in those documents.
We appreciate that you have made a major investment
when you purchased your vehicle. Your authorized
dealer has also made a major investment in facilities,
tools, and training to assure that you are absolutely
delighted with your ownership experience. You’ll be
pleased with their sincere efforts to resolve any warranty
issues or related concerns.
IF YOU NEED CONSUMER ASSISTANCE 463
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WARNING!
Engine exhaust, some of its constituents, and certain
vehicle components contain, or emit, chemicals
known to the State of California to cause cancer and
birth defects or other reproductive harm. In addition,
certain fluids contained in vehicles and certain prod-
ucts of component wear contain, or emit, chemicals
known to the State of California to cause cancer and
birth defects or other reproductive harm.WARRANTY INFORMATION (U.S. Vehicles Only)See the Warranty Information Booklet for the terms and
provisions of DaimlerChrysler’s warranties applicable to
this vehicle.
MOPARPARTSMoparfluids, lubricants, parts, and accessories are
available from your authorized dealer. They will help
you keep your vehicle operating at its best.REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying the
manufacturer.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.
464 IF YOU NEED CONSUMER ASSISTANCE

To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424– 9153),
or go to http://www.safercar.gov; or write to: Administra-
tor, NHTSA, 400 Seventh Street, SW., Washington, D.C.
20590. You can also obtain other information about motor
vehicle safety from http://www.safercar.gov.In CanadaIf you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should write to:
Transport Canada, Motor Vehicle Defect Investigations
and Recalls, 2780 Sheffield Road, Ottawa, Ontario K1B
3V9.
PUBLICATION ORDER FORMSTo order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).•
Service Manuals
These comprehensive Service Manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing DaimlerChrysler
Corporation vehicles. A complete working knowledge
of the vehicle, system, and/or components is written
in straightforward language with illustrations, dia-
grams, and charts.
IF YOU NEED CONSUMER ASSISTANCE 465
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•
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with dia-
grams, charts and detailed illustrations. These practi-
cal manuals make it easy for students and technicians
to find and fix problems on computer-controlled ve-
hicle systems and features. They show exactly how to
find and correct problems the first time, using step-by-
step troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all tools
and equipment.
•
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to
acquaint you with specific DaimlerChrysler
Corporation vehicles. Included are starting, operating,
emergency and maintenance procedures as well as
specifications, capabilities and safety tips.Call toll free at:
•
1–800–890–4038 (U.S.)
•
1–800–387–1143 (Canada)
Or
Visit us on the Worldwide Web at:
•
www.techauthority.daimlerchrysler.com
•
www.daimlerchrysler.ca/manuals
466 IF YOU NEED CONSUMER ASSISTANCE

DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADESThe following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire’s manufacturer
in each category is shown on the sidewall of the tires on
your vehicle.
All passenger car tires must conform to Federal safety
requirements in addition to these grades.TreadwearThe treadwear grade is a comparative rating, based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course. For
example, a tire graded 150 would wear 1-1/2 times as
well on the government course as a tire graded 100. The
relative performance of tires depends upon the actualconditions of their use, however, and may depart signifi-
cantly from the norm due to variations in driving habits,
service practices, and differences in road characteristics
and climate.
Traction GradesThe traction grades, from highest to lowest, are AA, A, B,
and C. These grades represent the tire’s ability to stop on
wet pavement, as measured under controlled conditions
on specified government test surfaces of asphalt and
concrete. A tire marked C may have poor traction perfor-
mance.
WARNING!
The traction grade assigned to this tire is based on
straight-ahead braking traction tests, and does not
include acceleration, cornering, hydroplaning, or
peak traction characteristics.
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Temperature GradesThe temperature grades are A (the highest), B, and C,
representing the tire’s resistance to the generation of heat
and its ability to dissipate heat, when tested under
controlled conditions on a specified indoor laboratory
test wheel. Sustained high temperature can cause the
material of the tire to degenerate and reduce tire life, and
excessive temperature can lead to sudden tire failure. The
grade C corresponds to a level of performance, which all
passenger car tires must meet under the Federal Motor
Vehicle Safety Standard No. 109. Grades B and A repre-
sent higher levels of performance on the laboratory test
wheel, than the minimum required by law.
WARNING!
The temperature grade for this tire is established for
a tire that is properly inflated and not overloaded.
Excessive speed, under-inflation, or excessive load-
ing, either separately or in combination, can cause
heat buildup and possible tire failure.
468 IF YOU NEED CONSUMER ASSISTANCE