CHRYSLER TOWN AND COUNTRY 2004 4.G Warranty Booklet

SV0406-E
2004 P ASSENGER CAR, MINIV AN & PACIFICA
(EXCLUDES VIPER AND CROSSFIRE)
MAINTENANCE SCHEDULE, W ARRANTIES, ROADSIDE ASSIST ANCE AND OPTIONAL SERVICE CONTRACTS
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Vehicle identification number
Warranty star t date
S elling dealer Code
Moving?¥ Name and address changes...................................................................... page 5
¥ How to get service .................................................................................. page 15
For 24-hour Roadside Assistance
Dial 1-800-363-4869
¥ Give us your V ehicle Identification Number ,
licence plate number and odometer reading.
¥ Tell us where you are and the number from
which you are calling.
See page 20 for details.
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2004 Passenger Car, Minivan & Pacifica3
CONTENTS
Warranty Information
................................................ 4
Your rights and responsibilities ..........................4-5
About your warranties ............................................ 6
3/60 Basic Warranty ................................................ 7
7/115 Powertrain Warranty ....................................8
Corrosion Warranty ................................................ 9
Emission Warranties ...................................... 10-11
What is not covered ........................................ 12-14
How to get service ................................................ 15
Other things you should know ......................16-17
Customer Assistance ................................................ 18
Arbitration .............................................................. 19
7/115 Roadside Assistance Program ................20-29
Optional Service Contracts ................................24-29
Maintenance Service Schedule Coupons
TO OUR CUSTOMERS:
This booklet explains the maintenance schedule, the limited warranties, and optional service contracts that apply to your new vehicle. It explains exactlywhatÕs covered, how long each warranty lasts, and what you must do to keepthe warranties in force. Please read the warranties and other information inthis booklet carefully. This booklet should be kept in your vehicle. In this booklet, ÒDaimlerChrysler dealerÓ means any authorized dealer who sells and services Chrysler, Dodge or Jee p
¨ vehicles.
ÒDaimlerChryslerÓ and ÒDaimlerChrysler CanadaÓ mean DaimlerChrysler Canada Inc. ÒDaimlerChrysler partsÓ mean Mopar or Autopa r
¨ brand parts designed for Chrysler, Dodge
and Jeep vehicles by DaimlerChrysler Motors Corporation. Chrysler, Dodge and Autopar are registered trademarks of DaimlerChrysler Canada Inc. Jeep ¨is a registered trademark of DaimlerChrysler Corporation, used under licence by DaimlerChrysler Canada Inc.
Mopar is a registered trademark of DaimlerChrysler Corporation.
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4
YOUR RIGHTS AND RESPONSIBILITIES
All of the warranties in this booklet are limited warranties and they give you specific legal rights. You may also have other rights whichvary from province to province. Some provinces do not allow theexclusion or limitation of incidental or consequential damages, orlimitation of how long an implied warranty lasts or who is eligiblefor coverage, so the stated limitations or exclusions may not applyto you.The limited warranties in this booklet are the only express
warranties made by DaimlerChrysler Canada Inc. applicable to thisvehicle. Any implied warranty or condition of merchantability orfitness for a particular purpose applicable to this vehicle is limited induration to the duration of these limited warranties.
DaimlerChrysler Canada Inc. shall not be liable for commercial
loss, special or consequential damages resulting from breach ofthese written warranties or of any implied warranty or condition. O PERA TION ANDMAINTENANCE
It is your responsibility under the terms of these warranties to operate and maintain your vehicle as recommended in the OwnerÕsManual. Regular scheduled maintenance, described in your OwnerÕsManual and herein, is essential to trouble-free operation.
We strongly recommend that you return to your Selling Dealer
for all service, both during and after the warranty periods.DaimlerChrysler Canada dealers are best equipped and trained to provide all levels of service and maintenance for your vehicle.
YOUR RIGHTS AND RESPONSIBILITIES
2004 Passenger Car, Minivan & Pacifica
W ARRANTY
INFORMA TION
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High-tech diagnostic equipment is sometimes needed to service a vehicle efficiently and accurately. DaimlerChrysler Canada dealershave unique diagnostic computers and electronic and mechanicaltools, specially designed to service our cars and trucks, and weprovide special technical training so their technicians can render theskilled care your vehicle needs. W
ARRANTY SERVICE
Warranty service must be done by an authorized Chrysler or Dodge dealer. We recommend that you return to your Selling Dealer forthis service; however, you may request warranty service for yourvehicle from any DaimlerChrysler dealer. See ÒHow to get serviceÓ
on page 15. N
AME ANDADDRESS CHANGES
The Canadian Motor Vehicle Safety Act requires vehiclemanufacturers to notify owners if the correction of a safety-relateddefect becomes necessary. If you change your name or address, or ifyou are a subsequent owner of this vehicle, please use the yellowName or Address Change Card , found in the glove box packet, to
report the change to DaimlerChrysler Canada. If the card is missing,ask your dealer for one or ÒUpdate Your Personal InformationÓ inthe ÒOwnerÕs SectionÓ at www.chrysler.ca
or at www.dodge.ca.
YOUR RIGHTS AND RESPONSIBILITIES
2004 Passenger Car, Minivan & Pacifica
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6
ABOUT YOUR WARRANTIES
WARRANTY STAR TDA TE
Time and distance limitations for all warranty coverage are measured from the vehicleÕs Òwarranty start date,Ó which is the datewhen the vehicle was originally delivered or first used, whicheveroccurred first. V EHICLES COVERED
The warranties in this booklet cover new 2004 Chrysler and Dodge passenger car, minivan and Pacifica vehicles only which are built forsale in Canada and are registered and normally operated in Canada.The warranties apply to all owners of the vehicle.C
OVERED REPAIRS
The warranties in this booklet cover repairs to factory-installedDaimlerChrysler parts and equipment (that is, DaimlerChrysler partsor equipment installed by DaimlerChrysler or by the Selling Dealerbefore the vehicle was delivered to the first owner), if the repairs werenecessary because of a defect in material or workmanship. Covered repairs will be done without charge, using new or remanu -
factured DaimlerChrysler parts (see page 16). T OWING ISCOVERED
If your vehicle has to be towed because a part covered by warranty failed, towing to the nearest Chrysler or Dodge dealership will becovered by the Roadside Assistance Program (for details, see page 20). Important: Some vehicles have special towing requirements. See your OwnerÕs Manual for towing instructions.
ABOUT YOUR WARRANTIES
2004 Passenger Car, Minivan & Pacifica
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3/60 BASIC WARRANTY
If required because of a defect in material or workmanship, the 3/60 basic warranty will cover the adjustment, repair or replacement ofany factory-installed part of your vehicle except tires for 3 years or
60,000 kilometres , whichever occurs first. The following items are
exceptions; they are only covered (if defective) for 1 year or 20,000
kilometres , whichever occurs first:
¥ light bulbs and fuses
¥ wiper blades
¥ clutch discs
¥ brakes (rotors, pads, linings and drums)
¥ windshield and rear window
¥ wheel alignment and wheel balancing Tires are warranted by the tire manufacturers, not byDaimlerChrysler. For details, see the tire manufacturerÕs warrantybooklet in your glove box. Your DaimlerChrysler dealer may be ableto assist you if you experience a problem with a factory-installed tire.
3/60 BASIC WARRANTY
2004 Passenger Car, Minivan & Pacifica
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7/115 POWERTRAIN WARRANTY
The following powertrain components are covered for 7 years or 115,000 kilometres, whichever occurs first, measured from thevehicleÕs original warranty start date. A $100 deductible per repairvisit applies after the 3-year or 60,000-kilometre basic warrantyexpires (whichever occurs first)
Vehicles placed in Police, Taxi, Limousine, Postal or Ambulance
service are excluded from the 7-year or 115,000-kilometrepowertrain warranty and are covered only under the 3-year or60,000-kilometre basic warranty. ¥ Engine Ð Cylinder block and all internal parts; cylinder head
assemblies; timing case, timing chain, timing belt, gears and sprockets; vibration damper; oil pump; water pump and housing;intake and exhaust manifolds; flywheel with starter ring gear; coreplugs; valve covers; oil pan; turbocharger housing and internalparts; turbocharger wastegate actuator; supercharger; serpentinebelt tensioner; seals and gaskets for listed components only. ¥
Transmission Ð Transmission case and all internal parts; torque
converter; drive/flex plate; transmission range switch;transmission control module; bell housing; oil pan; seals andgaskets for listed components only.
Note: Manual transmission clutch parts are not covered at any time .
¥ Front-Wheel Drive Ð Transaxle case and all internal parts; axle
shaft assemblies; constant velocity joints and boots; differentialcover; oil pan; transaxle speed sensors; transaxle solenoidassembly; PRNDL position switch; transaxle electronic controller;torque converter; seals and gaskets for listed components only.
Note: Manual transmission clutch parts are not covered at any time.
¥ All-Wheel Drive (AWD) Ð Power transfer unit and all internal
parts; viscous coupler; axle housing and all internal parts;constant velocity joints and boots; drive shaft and axle shaftassemblies; differential carrier assembly and all internal parts;output ball bearing; output flange; end cover; overrunning clutch;vacuum motor; torque tube; pinion spacer and shim, seals andgaskets for listed components only.
7/115 POWERTRAIN WARRANTY
2004 Passenger Car, Minivan & Pacifica
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2004 Passenger Car, Minivan & Pacifica9
CORROSION WARRANTY
CORROSION W
ARRANTY
For 3 years, regardless of distance driven , your Corrosion Warranty
covers any body sheet metal panel which develops a hole caused by corrosion.
In addition, outer body panels are covered against holes caused
by corrosion up to 5 years or 160,000 kilometres , whichever occurs
first. An outer body panel is a sheet metal panel which can be seenwhile walking around the vehicle, and which is painted body colour.
This warranty applies only to holes caused by corrosion.
Cosmetic or surface corrosion (resulting from stone chips orscratches in the paint, for example) will not be repaired underthis warranty.
If collision damage is obviously neglected and allowed to worsen
until a hole develops, this warranty will not cover the repair.
C OLLISION DAMAGE
If your vehicle is damaged in an accident and needs sheet metal repair or replacement, be sure the body shop uses only genuineDaimlerChrysler parts and applies anti-corrosion materials to theparts repaired or replaced. Your Corrosion Warranty does notcover replacement parts not supplied by DaimlerChrysler, or anydamage which is caused by the use of non-DaimlerChryslerreplacement parts. See also What Is Not Covered on page 12.
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2004 Passenger Car, Minivan & Pacifica
10
EMISSION WARRANTIES
EMISSION W
ARRANTIES
DaimlerChrysler Canada warrants that your new vehicle was designed, built and equipped to conform at the time of sale withapplicable federal and provincial emissions standards, and that thevehicle is at the time of sale free from defects in material andworkmanship which would cause it to fail to conform to theapplicable emission standards within the warranty periods specified.A covered defect is one which causes your vehicle to fail to meetapplicable emission-control regulations.
To keep your vehicle operating properly and in conformance
with emission regulations, see the ÒScheduled MaintenanceÓinstructions in your OwnerÕs Manual and herein. OnlyDaimlerChrysler parts should be used for maintenance andrepair of your vehicleÕs emission-control systems. You should keep any receipts for maintenance service and pass
them on to the next owner of your vehicle, in case questions ariseconcerning maintenance. DaimlerChrysler Canada has the right todeny warranty coverage if your vehicle has not been properlymaintained, or if repairs are needed because parts other thanDaimlerChrysler parts were used; however, denial will not be basedon the lack of maintenance records alone.
Warranty service must be performed by an authorized
Chrysler dealer.
If emergency warranty service is required and an authorized
dealer is not available, contact DaimlerChrysler Canada CustomerAssistance (page 18) and request emission warranty service help.
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