service CITROEN BERLINGO VAN 2021 Owner's Guide

218
In the event of a breakdown
Referring to the relevant section, reinitialise
certain equipment:
–
Remote control key or electronic key
(depending on version).
–


Electric windows.
–


Date and time.
–


Preset radio stations.
The Stop & Start system may not be operational during the trip following the
first engine start.
In this case, the system will only be available
again after a continuous period with the
vehicle immobilised, the duration of which
depends on the exterior temperature and the
state of charge of the battery (up to about 8
hours).
Towing
Procedure for having your vehicle towed or for
towing another vehicle using the towing eye.
General recommendations
Observe the legislation in force in the
country where you are driving.
Check that the towing vehicle is heavier than
the towed vehicle.
The driver must remain at the wheel of the
towed vehicle and must have a valid driving
licence.
When towing a vehicle with all four wheels on
the ground, always use an approved towbar;
ropes and straps are prohibited.
The towing vehicle must move off gently.
When the vehicle is towed with its engine
off, there is no longer braking and steering
assistance.
A professional recovery service must
be called in the following cases:
–

broken down on a motorway or main road;
– not possible to put the gearbox into neutral,
unlock the steering, or release the parking
brake;
–

not possible to tow a vehicle with an
automatic gearbox, with the engine running;
–


towing with only two wheels on the ground;
–


four-wheel drive vehicle;
–


no approved towbar available.
Before towing the vehicle, it is essential
to put the vehicle in free-wheeling mode.
For more information on Free-wheeling, refer
to the corresponding section.
Electric motor
An electric vehicle cannot under any
circumstances be used to tow another
vehicle.
However, it may be used, for example, to exit
a rut.
Towing constraints
Type of vehicle
(engine/gearbox) Front wheels on the
ground Rear wheels on the
ground Flatbed
4 wheels on the ground
with towbar
Internal combustion/Manual

242
Touch screen BLUETOOTH audio system
The audio settings are the same as the audio settings for the radio. For more
information on the " Audio settings", refer to
the corresponding section.
Information and advice
The system supports USB mass storage
devices, BlackBerry® devices or Apple® players
via the USB ports. The adapter cable is not
supplied.
Devices are managed using the audio system
controls.
Other devices, not recognised on connection,
must be connected to the auxiliary socket using
a jack cable (not supplied) or via Bluetooth
streaming, if compatible.
To protect the system, do not use a USB hub.
The audio system will only play audio files with
".wav", ".wma", ".aac", ".mp3", ".mp4", ".m4a",
".flac", ".ogg" file extensions and with a bit rate
of between 32 Kbps and 320 Kbps (300 Kbps
maximum for ".flac" files).
It also supports VBR (Variable Bit Rate) mode.
All ".wma" files must be standard WMA 9 files.
The supported sampling rates are 11, 22, 44 and
48 KHz.
To avoid reading and display problems, we
recommend choosing file names less than 20
characters long that do not contain any special
characters (e.g. “ ? .
; ù).
Use only USB memory sticks in FAT or FAT32
format (File Allocation Table).
We recommend using the original USB
cable for the portable device.
Telephone
Pairing a Bluetooth®
telephone
Up to 10 phones can be paired to the system.
Activate the Bluetooth function on the telephone
beforehand and ensure that it is "visible to all"
(telephone configuration).
To complete the pairing, whichever procedure is
used (from the telephone or from the system),
ensure that the code is the same in the system
and in the telephone.
The services available depend on the
network, the SIM card and the
compatibility of the Bluetooth devices used.
Check for services availability in the phone's
manual and with the operator.
The profiles compatible with the system are: HFP, OPP, PBAP, DID, A2DP,
AVRCP, SPP and PAN.
Go to the Brand's website for more information
(compatibility, additional help, etc.).
Procedure from the telephone
Select the name of the system in the list
of devices detected.
In the system, accept the connection request
from the telephone.
Procedure from the system
Press the Home button to access the
menus.
Select the "Telephone" menu.
Press "Manage connections".
The list of telephones detected is displayed.
Select the name of the telephone in the list.
The system offers to connect the telephone with
two profiles:
–

as "

Telephone": hands-free kit, telephone
only.
–

as "

Streaming": wireless playing of audio files
on the telephone.
The system cannot be connected to multiple telephones with the same profile.
No more than 2 phones can be connected
simultaneously ( 1 per profile).
The Bluetooth profiles chosen on the
phone have priority over the profiles
selected on the system.
If the pairing procedure fails, it is recommended
that you deactivate and then reactivate the
Bluetooth function on the telephone.

245
Touch screen BLUETOOTH audio system
10The aerial is missing or has been damaged
(for example while entering a car wash or
underground car park).
►
Have the aerial checked by a dealer
.
I cannot find some radio stations in the list of
received stations.
The name of the radio station changes.
The station is no longer received or its name has
changed in the list.
Some radio stations send other information
in place of their name (the title of the song for
example).
The system interprets these details as the station
name.
►

Press the "
Radio Settings "
button then
select "Update list". The radio reception is
cut off while searching for available stations
(approximately 30
seconds).
Media
Playback of my USB memory stick starts only
after a very long wait (around 2 to 3 minutes).
Some files supplied with the memory stick may
greatly slow down access to reading the memory
stick (multiplication by 10 of the cataloguing
time).
►
Delete the files supplied with the memory
stick and limit the number of sub-folders in the
file structure on the memory stick.
Some characters in information about the
currently playing media are not displayed
correctly

. The audio system is unable to process certain
types of character.
►

Use standard characters to name tracks and
folders.
Playback of streaming files does not start.
The connected device does not automatically
launch playback.
►

Start playback from the device.
T
rack names and playing times are not
displayed on the audio streaming screen.
The Bluetooth profile does not allow the transfer
of this information.
Telephone
I cannot connect my Bluetooth telephone.
The telephone's Bluetooth function may be
switched off or the telephone may not be visible.
►

Check that the telephone has Bluetooth
switched on.
►


Check in the telephone settings that it is
"visible to all".
The Bluetooth telephone is not compatible with
the system.
►


Check the compatibility of the telephone on
the Brand's website (services).
The volume of the telephone connected in
Bluetooth mode is inaudible.
The volume depends on both the system and the
telephone.
Ambient noise affects the quality of the
telephone call. ►


Increase the volume of the audio system, to
maximum if required, and increase the volume of
the telephone if necessary
.
►
Reduce ambient noise (close windows,
reduce ventilation, slow down, etc.).
The contacts are not listed in alphabetical
order
.
Some telephones offer display options.
Depending on the settings chosen, contacts can
be transferred in a specific order.
►
Modify the telephone directory display
settings.
Settings
When the treble and bass settings are
changed, the ambience is deselected.
When the ambience is changed, the treble
and bass settings are reset.
Selecting an ambience imposes the treble and
bass settings, and vice versa.
►

Modify the treble and bass or ambience
settings to obtain the desired musical ambience.
There is a difference in sound quality
between audio sources.
T

o allow for optimal listening quality, the sound
settings can be tailored to different audio
sources, which can generate audible differences
when changing source.
►

Check that the sound settings are appropriate
to the sources listened to.

Adjust the sound
functions to the middle position.
When the engine is off, the system switches
off after several minutes of use.

255
CITROËN Connect Radio
11There may be a pause before applications become available,
depending on the quality of the network.
Pairing a Bluetooth®
telephone
The services available depend on the
network, the SIM card and the
compatibility of the Bluetooth devices used.
Consult the telephone user guide and the
service provider to check which services are
available.
The Bluetooth function must be activated and the telephone configured as "Visible
to all” (in the telphone settings).
To complete the pairing, whichever procedure is
used (from the telephone or from the system),
ensure that the code is the same in the system
and in the telephone.
If the pairing procedure fails, we
recommend deactivating and then
reactivating the Bluetooth function on the
telephone.
Procedure from the telephone
Select the name of the system in the list
of detected devices.
In the system, accept the connection request
from the telephone.
Procedure from the system
Press Telephone to display the main
page.
Press "Bluetooth search".
The list of detected telephones is
displayed.
Select the name of the chosen telephone
in the list.
Connection sharing
The system offers to connect the telephone with
3 profiles:
–
"Telephone" (hands-free kit, telephone only),
–
“Streaming" (streaming: wireless playing of
audio files on the telephone),
–
"Mobile internet data ".
Select one or more profiles.
Press "OK" to confirm.
Depending on the type of telephone, you may by
prompted to accept the transfer of contacts and
messages.
The ability of the system to connect just one profile depends on the telephone.
All three profiles may connect by default.
The profiles compatible with the system are: HFP, OPP, PBAP, A2DP, AVRCP,
MAP and PAN.
Visit the Brand's website for more information
(compatibility, additional help, etc.).
Automatic reconnection
On returning to the vehicle, if the last telephone
connected is present again, it is automatically
recognised and within about 30 seconds
after switching on the ignition, the pairing is
established automatically (Bluetooth activated).
To modify the connection profile:
Press Telephone to display the main
page.
Press the "PHONE" button to access the
secondary page.
Press "Bluetooth connection" to
display the list of paired devices.
Press the "Details" button for a paired
device.
Select one or more profiles.
Press "OK" to confirm.
Managing paired telephones
This function lets you connect or disconnect a
device or delete a pairing.
Press Telephone to display the main
page.

259
CITROËN Connect Radio
11The connected device does not automatically
launch playback.
►
Start playback from the device.
T

rack names and playing times are not
displayed on the audio streaming screen.
The Bluetooth profile does not allow the transfer
of this information.
Telephone
I cannot connect my Bluetooth telephone.
The telephone's Bluetooth function may be
switched off or the device may not be visible.
►

Check that the telephone has Bluetooth
switched on.
►


Check in the telephone settings that it is
"visible to all".
The Bluetooth telephone is not compatible with
the system.
►


Check the compatibility of the telephone on
the Brand's website (services).
Android

Auto and/or CarPlay do not work.
Android Auto and CarPlay may not activate if the
USB cables are of poor quality.
►

Use genuine USB cables to ensure
compatibility

.
Android Auto and/or CarPlay do not work.
Android Auto and CarPlay are not available in all
countries.
►

Check the Google
Android Auto or Apple
website to see which countries are supported.
The volume of the telephone connected in
Bluetooth mode is inaudible. The volume depends on both the system and the
telephone.
►

Increase the volume of the audio system, to
maximum if required, and increase the volume of
the telephone if necessary
.
Ambient noise affects the quality of the
telephone call.
►
Reduce ambient noise (close windows, turn
down ventilation, slow down, etc.).
The contacts are not listed in alphabetical
order
.
Some telephones offer display options.
Depending on the settings chosen, contacts can
be transferred in a specific order.
►

Modify the telephone directory display
settings.
Settings
When the treble and bass settings are
changed, the ambience is deselected.
When the ambience is changed, the treble
and bass settings are reset.
Selecting an ambience imposes the treble and
bass settings, and vice versa.
►

Modify the treble and bass or ambience
settings to obtain the desired musical ambience.
When the balance settings are changed, the
distribution is deselected.
When the distribution setting is changed, the
balance settings are deselected.
Selecting a distribution setting imposes the
balance settings, and vice versa. ►


Modify the balance setting or the distribution
setting to obtain the desired sound quality
.
There is a difference in sound quality
between audio sources.
To allow for optimal listening quality, the sound
settings can be tailored to different audio
sources, which can generate audible differences
when changing source.
►
Check that the sound settings are appropriate
to the sources listened to.
Adjust the sound
functions to the middle position.
When the engine is off, the system switches
off after several minutes of use.
When the engine is switched off, the system's
operating time depends on the state of charge of
the battery.
The switch-off is normal: the system
automatically goes into energy economy mode
and switches off to maintain an adequate charge
in the battery.
►

Start the vehicle’
s engine to increase the
charge of the battery.

260
CITROËN Connect Nav
CITROËN Connect Nav
GPS navigation -
Applications - Multimedia
audio system - Bluetooth
®
telephone
The functions and settings described
vary according to the vehicle version and
configuration, as well as the country of sale.
For safety reasons and because they
require sustained attention by the driver,
the following operations must be carried out
with the vehicle stationary and the ignition
on:
–

Pairing the smartphone with the system via
Bluetooth.
–


Using the smartphone.
–


Connecting to the CarPlay® or Android
Auto applications (certain applications stop
displaying when the vehicle is moving).
–

W

atching a video (the video stops when the
vehicle starts to move again).
–

Changing the system settings and
configuration.
AM and DAB radio are not available on Hybrid vehicles.
The system is protected so that it only operates in the vehicle.
The message Energy economy mode is
displayed when the system is about to go into
standby.
System and map updates can be
downloaded from the Brand's website.
The update procedure is also available there.
The system’s Open Source Software (OSS) source codes are available at the
following addresses:
https://www.groupe-psa.com/fr/oss/
https://www.groupe-psa.com/en/oss/
First steps
With the engine running, a press mutes
the sound.
With the ignition off, a press turns the system on.
Increase or decrease the volume using
the wheel or the "plus" or "minus" buttons
(depending on the equipment).
Use the menu buttons on either side of or below
the touch screen for access to the menus, then
press the virtual buttons in the touch screen.
Depending on the model, use the "Source" or
"Menu" buttons to access the rolling menus, then
press the virtual buttons in the touch screen.
Display the rolling menus at any time by pressing
the screen briefly with three fingers.
All of the touch areas of the screen are white.
Press the back arrow to go back a level.
Press "OK" to confirm.
The touch screen is of the "capacitive" type.
To clean the screen, use a soft, non-abrasive
cloth (e.g. spectacles cloth) with no additional
product.
Do not use sharp objects on the screen.
Do not touch the screen with wet hands.
Certain information is displayed permanently
in the side bars or in the upper bar of the touch
screen (depending on equipment):
–

Air conditioning status information (depending
on version), and direct access to the
corresponding menu.
–


Go directly to the audio source selection
option, to view the list of radio stations (or list of
titles depending on the source).
–


Go to the "Notifications" of messages, emails,
map updates and, depending on the services,
the navigation notifications.
–


Go to the settings for the touch screen and the
digital instrument panel.
Audio source selection (depending on
equipment):
–


FM/DAB/AM radio stations (depending on
equipment).
–


T

elephone connected via Bluetooth and
Bluetooth multimedia broadcast (streaming).
–

USB memory stick.

261
CITROËN Connect Nav
12– Media player connected via the auxiliary
socket (depending on equipment).
–

V
ideo (depending on equipment).


In the "Settings" menu, it is possible to
create a profile for an individual or for a
group of people with shared interests, and
configure a wide range of settings (radio
presets, audio settings, navigation history,
favourite contacts, etc.). Settings are applied
automatically.
In very hot conditions, the volume may
be limited to protect the system. It may
enter standby mode (with the screen and
sound off) for 5 minutes or more.
The system will resume normal operation
when the temperature in the passenger
compartment has dropped.
Steering mounted controls
Voice control:
This control is located on the steering
wheel or at the end of the lighting control stalk
(depending on equipment).
Short press, system voice control.
Long press, voice commands from smartphone
or CarPlay
®, Android Auto via the system.Increase volume.
Decrease volume.
Mute by pressing the volume increase
and decrease buttons simultaneously
(depending on equipment).
Restore the sound by pressing one of the two
volume buttons.
Media (short press): change the
multimedia source.
Telephone (short press): start telephone
call.
Call in progress (short press): access
telephone menu.
Telephone (long press): reject an incoming call,
end call; when no call is in progress, access
telephone menu.
Radio (rotate): automatic search for the
previous/next station.
Media (rotate): previous/next track, move
through a list.
Short press: confirm a selection; if nothing
selected, access presets.
Radio: display the list of stations. Media: display the list of tracks.
Radio (press and hold): update the list of
detected stations.
Menus
Connected navigation

Enter navigation settings and choose a
destination.
Use real-time services, depending on equipment.

268
CITROËN Connect Nav
You can only select this method of using the service if a network connection
is active; this may be either a "network
connection provided by the vehicle", if you
use the Citroën Connect Box solution, or else
a "network connection provided by the user"
via a smartphone,
In both cases, the system is automatically
connected to the Internet, if network coverage
permits.
Press Navigation to display the main
page.
Press the "MENU" button to access the
secondary page.
Select "Search".
Press on the mode shown in the bottom right of
the screen (On-Board or Connected) to change
the "Database".
Select the "Database" in "On-Board"
mode (integrated into the map), or in
"Connected" mode (connected to the Internet).
Press the back arrow to confirm.
Enter an address or the key words for the
destination (POI).
Press "OK" to start the search.
Select the "On the route ", "Around the
vehicle" or "At destination " tab to refine
your search.
Select the desired address to calculate the route.
To a point on the map
Press Navigation to display the main
page.
Explore the map by sliding a finger on the
screen.
Select the destination by pressing on the map.
Tap the screen to place a marker and display the sub-menu.
Press this button to start guided
navigation.
Or
Press this button to save the displayed
address.
A long press on a point opens a list of nearby POIs.
To GPS coordinates
Press Navigation to display the main
page.
Explore the map by sliding a finger on the
screen.
Touch the screen with a finger to go to the next
image.
Press this button to display the world
map.
Using the grid, select the desired country or
region by zooming.
Press this button to display or enter the
GPS coordinates.
A marker is displayed in the middle of the screen, with the "Latitude" and
"Longitude " coordinates.
Choose the type of coordinates:
DMS for: Degrees, Minutes, Seconds.
DD for: Degrees, Decimals.
Press this button to start guided
navigation.
Or
Press this button to save the displayed
address.
OR
Press this button to enter the "Latitude"
value using the virtual keypad.
And
Press this button to enter the "Longitude "
value using the virtual keypad.
TMC (Traffic Message
Channel)
Available in some countries.
TMC (Traffic Message Channel) messages
are based on a European standard for traffic
information broadcasting via the RDS system on
FM radio, sending traffic information in real time.
The TMC information is then displayed on a GPS
Navigation system map and taken into account
straight away when routes are calculated, to
avoid accidents, traffic jams and closed roads.
Danger zone alerts may or may not be
displayed, depending on the applicable

269
CITROËN Connect Nav
12legislation and subscription to the
corresponding service.
Connected navigation
Connected navigation
connection
Depending on version, vehicle trim level and
subscription to online services and options.
Network connection provided by the
vehicle
With the Citroën Connect Box solution,
the system is automatically connected to
the Internet and connected services, and does
not require the user to provide a connection via
their smartphone.
OR
Network connection provided by the
user

For the list of compatible smartphones,
visit the Brand's website in your country.
Activate and enter settings for sharing the
smartphone connection.
As processes and standards are constantly changing, we recommend you
update the smartphone operating system
as well as the date and time on the
smartphone and system, to ensure that the
communication process between the
smartphone and the system functions
correctly.
USB connection
Connect the USB cable.
The smartphone charges when
connected by the USB cable.
Bluetooth connection
Activate the Bluetooth function on the telephone and ensure that it is visible to
all (see the "Connect-App" section).
Wi-Fi connection
Select a Wi-Fi network detected by the
system and connect to it.
This function is only available if it has been activated either via the
"Notifications" or via the "Applications" menu.
Press "Notifications".
Select Wi-Fi to activate it.
OR
Press Connect-App to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Select "Wi-Fi network connection".
Select the "Secured", "Not secured" or
"Stored” tab.
Select a network.
Using the virtual keypad, enter the "Key"
network Wi-Fi and the "Password".
Press "OK" to establish a connection
between the smartphone and the
vehicle’s system.
Usage restrictions:
With CarPlay®, connection sharing is only
available with a Wi-Fi connection.
The quality of services depends on the quality
of the network connection.
Authorize sending information
Press Settings to display the main page.
Press the "OPTIONS " button to access the
secondary page.
Select "System configuration".
Select the "Private mode" tab.
OR
Press "Notifications".
Press "Private mode".
THEN

270
CITROËN Connect Nav
Activate or deactivate:
–

"No data sharing except for company
vehicles".
–

"Only data sharing "
–

"Sharing data and vehicle position "
Settings specific to
connected navigation
Press Navigation to display the main
page.
Press the "MENU" button to access the
secondary page.
Select "Settings".
Select the "Map” tab.
Activate or deactivate: – "Allow declaration of danger zones ".
–

"Guidance to final destination on foot ".
These settings must be configured for each
profile.
Press “OK” to confirm your selection.
Select the "Alerts” tab.
Activate or deactivate:
–

"Advise of car park nearby ".
–

"Filling station alert ".
–

“Risk areas alert " then press the warning icon
(triangle) to configure the alerts.
– "Give an audible warning ".
– "Advise proximity of POI 1 ".
–
"Advise proximity of POI 2 ".
Press “OK” to confirm your selection.
The "Notifications", located in the upper
bar, can be accessed at any time.
Danger zone alerts may or may not be
displayed, depending on the applicable
legislation and subscription to the
corresponding service.
When "TOMTOM TRAFFIC” appears, the
services are available.
The services offered with connected navigation are as follows.
A Connected Services pack:
–

Weather,
–

Filling stations,
–


Car park,
–


T

raffic,
–

POI local search.
A

Danger area pack (optional).
Declaration: "Risk areas
alert"
To send information about danger zones, select the option:Allow declaration of
danger zones
Press Navigation to display the main
page.
Press the "Declare a new danger zone"
button located in the side bars or the
upper bar of the touch screen (depending on
equipment).
Select the "Type” option to select the type
of "Danger area".
Select the ""Speed" option and enter it
using the virtual keypad.
Press "OK" to save and send the
information.
Displaying fuel information
Press Navigation to display the main
page.
Press this button to display the list of
services.
Press "POI on map" to display the list
of points of interest.
Press one of the buttons to search for
"Stations".
Activate/deactivate "Stations".
Press this button to display a secondary
page.
Select the "Settings” tab.
Select the desired fuel.
Press "OK" to save.