service CITROEN C4 CACTUS 2023 Owner's Manual

122
In the event of a breakdown

For access to the (+) terminal:
► release the bonnet using the interior lever ,
then the exterior safety catch,
►

lift the bonnet, then fix it in place with its stay
.
(+) Positive terminal.
It has a quick-release clamp.
(-) Negative terminal.
The battery (-) terminal is not accessible, use the
engine mounting.
Starting using another
battery
When your vehicle's battery is discharged, the
engine can be started using a backup battery
(external or from another vehicle) and jump
leads or a battery booster.
Never try to start the engine by
connecting a battery charger.
Never use a 24 V or higher battery booster.
Check beforehand that the back-up battery
has a nominal voltage of 12 V and a capacity
at least equal to that of the discharged
battery.
The two vehicles must not be in contact with
each other.
Switch off all the electrical consumers on both
vehicles (audio system, wipers, lighting, etc.).
Make sure that the jump leads are not close
to moving parts of the engine (fan, belts, etc.).
Do not disconnect the (+) terminal while the
engine is running.


► Lift the plastic cover on the (+) terminal, if
your vehicle has one.
►

Connect the red cable to the positive terminal
(+) of flat battery A

(at the metal elbow) then to
the positive terminal (+) of back-up battery B or
the booster.
►

Connect one end of the green or black cable
to the negative terminal (-) of back-up battery B


or the booster (or the earth point on the other
vehicle).
►
Connect the other end of the green or black
cable to earth point C

on the broken down
vehicle.
►

Start the engine of the vehicle with the good
battery and leave it running for a few minutes.
►


Operate the starter on the broken down
vehicle and let the engine run.
If the engine does not start straight away

, switch
off the ignition and wait a few moments before
trying again.
►

W
ait until the engine returns to idle then
disconnect the jump lead cables in the reverse
order.
►

Refit the plastic cover to the (+) terminal, if
your vehicle has one.
►


Allow the engine to run for at least 30
minutes, by driving or with the vehicle stationary

,
so that the battery reaches an adequate state of
charge.
Some functions, including Stop & Start,
are not available if the battery is not
sufficiently charged.
Charging the battery using a
battery charger
For optimum service life of the battery, it is
essential to maintain an adequate state of
charge.

123
In the event of a breakdown
8In some circumstances, it may be necessary to
charge the battery:
–
using the vehicle mainly for short journeys;
–


if the vehicle is to be taken off the road for
several weeks.
Contact a CITROËN dealer or a qualified
workshop.
To charge the vehicle's battery yourself, use only a charger compatible with
lead-acid batteries with a nominal voltage of
12

V.
Follow the instructions provided by the
manufacturer of the charger.
Never reverse polarities.
It is not necessary to disconnect the
battery.
►

Switch off the ignition.
►


Switch off all electrical consumers (audio
system, lighting, wipers, etc.).


► Switch off charger B before connecting
the cables to the battery, so as to avoid any
dangerous sparks.
►

Ensure that the charger cables are in good
condition.
►


Lift the plastic cover on the (+) terminal, if the
vehicle has one.
►


Connect the cables of charger B

as follows:
•

the positive (+) red cable to the (+) terminal
of battery

A,
•

the negative (-) black cable to earth point C


on the vehicle.
►

At the end of the charging operation, switch
off charger B

before disconnecting the cables
from battery A.

24v 12v
If this label is present, use only a 12 V
charger to avoid causing irreversible
damage to the electrical components related
to the Stop & Start system.
Never try to charge a frozen battery - risk
of explosion!
If the battery has frozen, have it checked by a
CITROËN dealer or by a qualified workshop
who will verify that the internal components
have not been damaged and that the case
has not cracked, which would mean a risk of
toxic and corrosive acid leaking.
Disconnecting the battery
In order to maintain an adequate state of charge
for starting the engine, it is recommended that
the battery be disconnected if the vehicle is
taken out of service for a long period.
Before disconnecting the battery:
►

Close all openings (doors, boot, windows,
roof).
►


Switch off all electrical consumers (audio
system, wipers, lighting, etc.).
►


Switch off the ignition and wait for 4
minutes.
At the battery, it is only necessary to disconnect
the (+) terminal.

124
In the event of a breakdown
Quick-release terminal clamp
Disconnecting the (+) terminal

► Depending on equipment, lift the plastic cover
on the (+) terminal.
►

Raise lever

A
fully to release clamp
B
.
►

Remove clamp

B
by lifting it off.
Reconnecting the (+) terminal

► Raise lever A fully.
► Refit the open clamp B on the (+) terminal.
► Push clamp B fully down.
► Lower lever A to lock clamp B.
►

Depending on equipment, lower the plastic
cover on the

(+) terminal.
Do not force the lever as locking will be
impossible if the clamp is not positioned
correctly; start the procedure again.
Following reconnection
After reconnecting the battery, turn on the
ignition and wait 1 minute before starting the
engine, in order to enable the electronic systems
to initialise.
If minor problems nevertheless persist following
this operation, contact a CITROËN dealer or a
qualified workshop.
Referring to the corresponding section, you must
yourself reinitialise certain systems, such as:
–

the remote control key or the electronic key
(depending on version),
–


the electric windows,
–


the date and time,
–


the preset radio stations.
The Stop & Start system may not be operational during the trip following the
first engine start.
In this case, the system will only be
available again after a continuous period of
immobilisation of the vehicle, a period which
depends on the exterior temperature and the
state of charge of the battery (up to about 8
hours).Towing
Procedure for having your vehicle towed or for towing another vehicle us\
ing the towing eye.
General recommendations
Observe the legislation in force in the country where you are driving.
Ensure that the weight of the towing vehicle is higher than that of the \
towed vehicle.
The driver must remain at the wheel of the towed vehicle and must have a\
valid driving licence.
When towing a vehicle with all four wheels on the ground, always use an \
approved towbar; ropes and straps are prohibited.
The towing vehicle must move off gently.
When the vehicle is towed with its engine off, there is no longer braking and steering assistance.
A professional recovery service must be called if:
– broken down on a motorway or main road;
– not possible to put the gearbox into neutral, unlock the steering, or re\
lease the parking brake;
– not possible to tow a vehicle with an automatic gearbox, with the engine\
running;
– towing with only two wheels on the ground;
– four-wheel drive vehicle;
– no approved towbar available.
Towing constraints
Type of vehicle
(engine / gearbox)gearbox Font wheels on the
groundRear wheels on the
groundFlatbed
4 wheels on the ground
with towbar
Internal combustion /
Manual


Internal combustion /
Automatic

In case of battery failure, it is essential to call a professional using flatbed
recovery vehicles (excluding manual gearbox).

125
In the event of a breakdown
8Towing
Procedure for having your vehicle towed or for towing another vehicle us\
ing the towing eye.
General recommendations
Observe the legislation in force in the country where you are driving.
Ensure that the weight of the towing vehicle is higher than that of the \
towed vehicle.
The driver must remain at the wheel of the towed vehicle and must have a\
valid driving licence.
When towing a vehicle with all four wheels on the ground, always use an \
approved towbar; ropes and straps are prohibited.
The towing vehicle must move off gently.
When the vehicle is towed with its engine off, there is no longer braking and steering assistance.
A professional recovery service must be called if:
– broken down on a motorway or main road;
–

not possible to put the gearbox into neutral, unlock the steering, or re\
lease the parking brake;
–


not possible to tow a vehicle with an automatic gearbox, with the engine\
running;
–


towing with only two wheels on the ground;
–


four-wheel drive vehicle;
–


no approved towbar available.
Towing constraints
Type of vehicle
(engine / gearbox)gearbox Font wheels on the
groundRear wheels on the
groundFlatbed
4 wheels on the ground
with towbar
Internal combustion /
Manual


Internal combustion /
Automatic

In case of battery failure, it is essential to call a professional using flatbed
recovery vehicles (excluding manual gearbox).

140
CITROËN Connect Radio
Press "CarPlay" to display the CarPlay®
interface.
On connecting the USB cable, the
CarPlay® function deactivates the
system's Bluetooth® mode.
When the USB cable is disconnected
and the ignition is switched off then back
on, the system will not automatically switch to
Radio Media mode; the source must be
changed manually.
The CarPlay® navigation can be accessed
at any time by pressing the system's
Navigation button.
Android Auto smartphone connection
On the smartphone, download the
Android Auto application.
The "Android Auto" function requires the
use of a compatible smartphone and
applications.
Telephone not connected by
Bluetooth®
Connect a USB cable. The smartphone
charges when connected by a USB cable.
From the system, press "Telephone" to
display the main page.
Press "Android Auto" to start the
application in the system.
Depending on the smartphone, it may be
necessary to activate the "Android Auto"
function.
During the procedure, several screen
pages relating to certain features are
displayed.
Accept to start and complete the connection.
When connecting a smartphone to the
system, we recommend enabling
Bluetooth
® on the smartphone.
Telephone connected by Bluetooth®
From the system, press "Telephone" to
display the main page.
Press the "PHONE" button to display the
secondary page.
Press "Android Auto" to start the
application in the system.
Access to the different audio sources remains
available in the margin of the Android Auto
display, using the touch buttons located in the
upper bar.
Access to the menus for the system is possible
at any time using the dedicated buttons.
There may be a pause before applications become available,
depending on the quality of the network.
Pairing a Bluetooth®
telephone
The services available depend on the
network, the SIM card and the
compatibility of the Bluetooth devices used.
Consult the telephone user guide and the
service provider to check which services are
available.
The Bluetooth function must be activated and the telephone configured as "Visible
to all” (in the telphone settings).
To complete the pairing, whichever procedure is
used (from the telephone or from the system),
ensure that the code is the same in the system
and in the telephone.
If the pairing procedure fails, we
recommend deactivating and then
reactivating the Bluetooth function on the
telephone.
Procedure from the telephone
Select the name of the system in the list
of detected devices.
In the system, accept the connection request
from the telephone.
Procedure from the system
Press Telephone to display the main
page.
Press "Bluetooth search".
The list of detected telephones is
displayed.
Select the name of the chosen telephone
in the list.
Connection sharing
The system offers to connect the telephone with
3 profiles:
– "Telephone" (hands-free kit, telephone only),
– “Streaming" (streaming: wireless playing of
audio files on the telephone),
– "Mobile internet data ".
Select one or more profiles.
Press "OK" to confirm.
Depending on the type of telephone, you may by
prompted to accept the transfer of contacts and
messages.
The ability of the system to connect just one profile depends on the telephone.
All three profiles may connect by default.
The profiles compatible with the system are: HFP, OPP, PBAP, A2DP, AVRCP,
MAP and PAN.

144
CITROËN Connect Radio
Frequently asked
questions
The following information groups together the answers to the most frequently asked questions
concerning the system.
Radio
The reception quality of the tuned radio
station gradually deteriorates or the station
presets are not working (no sound, 87.5 MHz
is displayed, etc.).
The vehicle is too far from the selected station’s
transmitter, or no transmitter is present in the
geographical area.
►

Activate the "RDS" function in the upper bar
to enable the system to check whether there is
a more powerful transmitter in the geographical
area.
The environment (hills, buildings, tunnels,
basement car parks, etc.) is blocking reception,
including in RDS mode.
This is a perfectly normal phenomenon, and is
not indicative of an audio system malfunction.
The aerial is missing or has been damaged
(for example while entering a car wash or
underground car park).
►


Have the aerial checked by a dealer
.
I cannot find some radio stations in the list of
received stations.
The name of the radio station changes.
The station is no longer received or its name has
changed in the list. ►

Press the round arrow on the "List" tab on the
"Radio" page.
Some radio stations send other information
in place of their name (the title of the song for
example).
The system interprets these details as the station
name.
►

Press the round arrow on the "List" tab on the
"Radio" page.
Media
Playback of my USB memory stick starts only
after a very long wait (around 2 to 3 minutes).
Some files supplied with the memory stick may
greatly slow down access to reading the memory
stick (multiplication by 10 of the cataloguing
time).
►

Delete the files supplied with the memory
stick and limit the number of sub-folders in the
file structure on the memory stick.
Some characters in information about the
currently playing media are not displayed
correctly

.
The audio system is unable to process certain
types of character.
►

Use standard characters to name tracks and
folders.
Playback of streaming files does not start.
The connected device does not automatically
launch playback.
►


Start playback from the device.
T

rack names and playing times are not
displayed on the audio streaming screen. The Bluetooth profile does not allow the transfer
of this information.
Telephone
I cannot connect my Bluetooth telephone.
The telephone's Bluetooth function may be
switched off or the telephone may not be visible.
►

Check that the telephone has Bluetooth
switched on.
►


Check in the telephone settings that it is
"visible to all".
The Bluetooth telephone is not compatible with
the system.
►


Check the compatibility of the telephone on
the Brand's website (services).
Android

Auto and CarPlay do not work.
Android Auto and CarPlay may not activate if the
USB cables are of poor quality.
►

Use genuine USB cables to ensure
compatibility

.
The volume of the telephone connected in
Bluetooth mode is inaudible.
The volume depends on both the system and the
telephone.
►

Increase the volume of the audio system, to
maximum if required, and increase the volume of
the telephone if necessary

.
Ambient noise affects the quality of the
telephone call.
►

Reduce ambient noise (close windows,
reduce ventilation, slow down, etc.).
The contacts are not listed in alphabetical
order

.
Some telephones offer display options.
Depending on the settings chosen, contacts can
be transferred in a specific order.
► Modify the telephone directory display
settings.
Settings
When the treble and bass settings are
changed, the ambience is deselected.
When the ambience is changed, the treble
and bass settings are reset.
Selecting an ambience imposes the treble and
bass settings, and vice versa.
► Modify the treble and bass or ambience
settings to obtain the desired musical ambience.
When the balance settings are changed, the
distribution is deselected.
When the distribution setting is changed, the
balance settings are deselected.
Selecting a distribution setting imposes the
balance settings, and vice versa.
► Modify the balance setting or the distribution
setting to obtain the desired sound quality.
There is a difference in sound quality
between audio sources.
To allow for optimal listening quality, the sound
settings can be tailored to different audio
sources, which can generate audible differences
when changing source.
► Check that the sound settings are appropriate
to the sources listened to. Adjust the sound
functions to the middle position.

146
CITROËN Connect Nav
CITROËN Connect Nav

GPS navigation -
Applications - Multimedia
audio system - Bluetooth
®
telephone
The functions and settings described
vary according to the vehicle version and
configuration.
For safety reasons and because they
require sustained attention by the driver,
the following operations must be carried out
with the vehicle stationary and the ignition
on:
–

Pairing the smartphone with the system in
Bluetooth mode.
–


Using the smartphone.
–


Connection to the CarPlay®, MirrorLinkTM
or Android Auto applications (certain
applications interrupt their display while the
vehicle is moving).
–

W
atching a video (the video stops when the
vehicle starts to move again).
–

Changing the system settings and
configuration.
The system is protected in such a way that it will only operate in the vehicle.
The Energy Economy Mode message is
displayed when the system is about to enter
the corresponding mode.
System and map updates can be
downloaded from the Brand’s website.
The update procedure is also available on the
website.
The system’s Open Source Software (OSS) source codes are available at the
following addresses:
https://www.groupe-psa.com/fr/oss/
https://www.groupe-psa.com/en/oss/
First steps
With the engine running, a press mutes
the sound.
With the ignition off, a press turns the system on.
Increase or decrease the volume using
the wheel or the "plus" or "minus" buttons
(depending on the equipment).
Use the menu buttons on either side of or below
the touch screen for access to the menus, then
press the virtual buttons in the touch screen.
Depending on the model, use the "Source" or
"Menu" buttons to access the rolling menus, then
press the virtual buttons in the touch screen.
Display the rolling menus at any time by pressing
the screen briefly with three fingers.
All of the touch areas of the screen are white.
Press the back arrow to go back a level.
Press "OK" to confirm.
The touch screen is of the "capacitive" type.
To clean the screen, use a soft, non-abrasive
cloth (e.g. spectacles cloth) with no additional
product.
Do not use sharp objects on the screen.
Do not touch the screen with wet hands.
Certain information is displayed permanently
in the side bars or in the upper bar of the touch
screen (depending on equipment):
–

Reminder of the air conditioning information
(depending on version), and direct access to the
corresponding menu.
–


Go directly to the selection of the audio
source, to the list of radio stations (or list of titles
depending on the source).
–


Go to the "Notifications" of messages, emails,
map updates and, depending on the services,
the navigation notifications.
–


Go to the settings for the touch screen and the
digital instrument panel.

148
CITROËN Connect Nav
Menus
Connected navigation

Enter navigation settings and choose a
destination.
Use real-time services, depending on equipment.
Applications

Run certain applications on a smartphone
connected via CarPlay®, MirrorLinkTM
(available in some countries) or Android Auto. Check the status of Bluetooth
® and Wi-Fi
connections.
Radio Media
FM 87.5 MHz

Select an audio source or radio station, or
display photographs.
Telephone

Connect a telephone via Bluetooth®, read
messages and emails and send quick
messages.
Settings

Configure a personal profile and/or
configure the sound (balance, ambience,
etc.) and the display (language, units, date, time,
etc.).
Vehicle

Activate, deactivate or configure certain vehicle functions.
Air conditioning
21,518,5

Manage various temperature and air flow
settings.
Voice commands
Steering wheel-mounted
controls
Voice commands:
Voice commands can be issued from any
screen page after a short press on the "Voice
commands" button located on the steering
wheel or at the end of the lighting control stalk
(depending on equipment), as long as there is no
telephone call in progress.

154
CITROËN Connect Nav
OrSelect "Search" to enter the name and
address of a POI.
Press "OK" to start calculation of the
route.
To a point on the map
Press Navigation to display the primary
page.
Explore the map by sliding a finger on the
screen.
Select the destination by pressing on the map.
Tap the screen to place a marker and display the sub-menu.
Press this button to start navigation.
Or
Press this button to save the address
displayed.
A long press on an item opens a list of POIs nearby.
To GPS coordinates
Press Navigation to display the primary
page.
Explore the map by sliding a finger on the
screen.
Touch the screen with a finger to go to the next
image.
Press this button to display the world
map.
Using the grid, select the desired country or
region by zooming.
Press this button to display or enter the
GPS coordinates.
A marker is displayed in the middle of the screen, with the "Latitude" and
"Longitude " coordinates.
Choose the type of coordinates:
DMS for: Degrees, Minutes, Seconds.
DD for: Degrees, Decimals.
Press this button to start navigation.
Or
Press this button to save the address
displayed.
OR
Press this button to enter the value for
"Latitude" using the virtual keypad.
And
Press this button to enter the value for
"Longitude " using the virtual keypad.
TMC (Traffic Message
Channel)
TMC (Traffic Message Channel)
messages are linked to a European
standard on the broadcasting of traffic
information via the RDS system on FM radio,
transmitting traffic information in real time.
The TMC information is then displayed on a
GPS Navigation system map and taken into
account straight away during navigation, so
as to avoid accidents, traffic jams and closed
roads.
The display of danger zones depends on the legislation in force and subscription
to the service.
Connected navigation
Depending on version
Depending on the equipment level of the vehicle
Network connection provided by the
vehicle

OR
Network connection provided by the
user

For the list of eligible smartphones, go to
the Brand's national website.
Connected navigation
connection
Network connection provided by the
vehicle
The system is automatically connected to the internet, to the connected services,
and does not require a connection provided by
the user via their smartphone.
Network connection provided by the
user
Activate and enter settings for sharing
the smartphone connection.
USB connection
Connect a USB cable.
The smartphone charges when connected
by the USB cable.
Bluetooth connection
Activate the Bluetooth function on the telephone and ensure that it is visible to
all (see the "Applications" section).
Wi-Fi connection
Select a Wi-Fi network found by the
system and connect.
This function is only available if it has been activated either via the
"Notifications" or via the "Applications" menu.

155
CITROËN Connect Nav
11Connected navigation
connection
Network connection provided by the
vehicle
The system is automatically connected to the internet, to the connected services,
and does not require a connection provided by
the user via their smartphone.
Network connection provided by the
user
Activate and enter settings for sharing
the smartphone connection.
USB connection
Connect a USB cable.
The smartphone charges when connected
by the USB cable.
Bluetooth connection
Activate the Bluetooth function on the telephone and ensure that it is visible to
all (see the "Applications" section).
Wi-Fi connection
Select a Wi-Fi network found by the
system and connect.
This function is only available if it has been activated either via the
"Notifications" or via the "Applications" menu.
Press "Notifications".
Select Wi-Fi to activate it.
OR
Press Applications to display the primary
page.
Press the "OPTIONS " button to go to the
secondary page.
Select "Wi-Fi network connection ".
Select the "Secured" or "Not secured" or
"Stored" tab.
Select a network.
Using the virtual keypad, enter the " Key"
for the Wi-Fi network and the
"Password".
Press "OK" to start the connection.
Usage restrictions:
– With CarPlay®, connection sharing is
only with a Wi-Fi connection.
–

With MirrorLinkTM, connection sharing is
only with a USB connection.
The quality of services depends on the quality
of the network connection.
With the arrival of "TOMTOM TRAFFIC",
the services will be available.
The services offered with connected navigation are as follows.
A Connected Services pack:
–

Weather,
–

Filling stations,
–


Car park,
–


T

raffic,
–

POI local search.
A

Danger zone pack (as an option).
Processes and standards are constantly
changing; for the communication process
between the smartphone and the system to
work correctly, it is recommended to update
the operating system of the smartphone
as well as the date and time of the
smartphone and of the system.
Settings specific to
connected navigation
Press Navigation to display the primary
page.
Press the "MENU" button to go to the secondary
page.
Select "Settings".
Select "Map".
Activate or deactivate: – "Allow declaration of danger zones ".
–

"Guidance to final destination on foot "
–

"Display recommended speed”