CITROEN C4 CACTUS 2023 Workshop Manual

49
Safety
5General safety
recommendations
Do not remove the labels attached in
different places on your vehicle. They
include safety warnings as well as
identification information for the vehicle.
For all work on your vehicle, use a
qualified workshop that has the technical
information, skills and equipment required, all
of which a CITROËN dealer is able to
provide.
Depending on country regulations,
certain safety equipment may be
mandatory: high visibility safety vests,
warning triangles, breathalysers, spare bulbs,
spare fuses, fire extinguisher, first aid kit, mud
flaps at the rear of the vehicle, etc.
Installing electrical accessories:
– The fitting of electrical equipment or
accessories not approved by CITROËN may
cause excessive current consumption and
faults and failures with the electrical system
of your vehicle. Contact a CITROËN dealer
for information on the range of approved
accessories.
–

As a safety measure, access to the
diagnostic socket, used for the vehicle's
electronic systems, is reserved strictly for
CITROËN dealers or qualified workshops,
equipped with the special tools required (risk
of malfunctions of the vehicle's electronic
systems that could cause breakdowns or
serious accidents). The Manufacturer cannot
be held responsible if this advice is not
followed.
–

Any modification or adaptation not intended
or authorised by CITROËN or carried out
without meeting the technical requirements
defined by the Manufacturer will result in the
suspension of the commercial warranty

.
Installation of accessory radio
communication transmitters
Before installing a radio communication
transmitter with an external aerial, you must
without fail contact a CITROËN dealer for
the specification of transmitters which can
be fitted (frequency, maximum power, aerial
position, specific installation requirements),
in line with the Vehicle Electromagnetic
Compatibility Directive (2004/104/EC).
Declarations of conformity for radio
equipment
The relevant certificates are available on the
http://service.citroen.com/ACddb/ website.
Hazard warning lamps



► Pressing the red button causes all the
direction indicators to flash.
They can operate with the ignition off.
Automatic operation of hazard warning lamps
When braking in an emergency, depending on
the rate of deceleration, the hazard warning
lamps come on automatically. They switch off
automatically when you next accelerate.
It is also possible to switch them off by pressing
the button.

50
Safety
Horn

► Press the central part of the steering wheel.
Emergency or assistance
call




* In accordance with the general conditions of use of the service, available from dealers an\
d subject to technological and technical limitations.
** In areas covered by ‘Localised Emergency Call’ and ‘Localised Assistance Call’.
The list of countries covered and telematic services provided is availab\
le from dealers or on the website for your country.
Localised Emergency Call
(PE112)
► In an emergency , press button 1 for more
than 2 seconds.
The lighting of the indicator lamp and a voice
message confirm that the call has been made to
the emergency services*.
‘Localised Emergency Call’ immediately locates
your vehicle and puts you in contact with the
appropriate emergency services**.
►

Pressing again immediately cancels the
request.
The indicator lamp flashes when the vehicle
data is sent, and then remains lit when
communication is established.
If an impact is detected by the airbag
control unit, an emergency call is made
automatically, independently of the
deployment of any airbags.
‘Localised Emergency Call’ is a service
that can be accessed free of charge.
System operation
– Upon switching on the ignition, if the indicator
lamp lights up red, then green, and then goes
out: the system is operating correctly
.
– If the indicator lamp is fixed red: system
malfunction
–

If the indicator lamp flashes red: replace the
emergency battery

.
In the latter two cases, emergency and
assistance call services may not work.
Contact a dealer or a qualified repairer as soon
as possible.
The system fault does not prevent the vehicle from being driven.
Data processing
All processing of personal information
by the "Localised Emergency Call" system
(PE112) complies with the framework for
protection of personal information established
by Regulation 2016/679 (GDPR) and
Directive 2002/58/EC of the European
Parliament and the Council, and in particular,
seeks to protect the vital interests of the
data subject, in accordance with Article
6.1,
paragraph
d) of Regulation 2016/679.
Personal information processing is strictly
limited to the management of the "Localised
Emergency Call" system used with the “112”
European single emergency call number.
The "Localised Emergency Call" system is
able to collect and process only the following

51
Safety
5data relating to the vehicle: chassis number,
type (passenger vehicle or light commercial
vehicle), fuel type or power source, most
recent three locations and direction of travel,
and a timestamped log file recording the
automatic activation of the system.
The recipients of the processed data are the
emergency call handling centres designated
by the relevant national authorities in the
territory in which they are located, enabling
priority reception and handling of calls to the
“112” emergency number.
Data storage
Data contained in the system’s memory
is not accessible from outside the system until
a call is made. The system is not traceable
and is not continuously monitored in its
normal operating mode.
The data in the system's internal memory is
automatically and continuously erased. Only
the vehicle’s three most recent locations are
stored.
When an emergency call is triggered, the data
log is stored for no more than 13
hours.
* According to the geographic coverage of ‘Localised Emergency Call’, ‘Localised Assistance Call’ and the official national language chosen by the owner
of the vehicle.
The list of countries covered and telematic services provided is availab\
le from dealers or on the website for your country
.
Access to data
You have the right to access the data
and, if necessary, submit a request to
rectify, erase or restrict the processing of
any personal information not processed in
accordance with the provisions of Regulation
2016/679 (GDPR). Third parties to which data
has been communicated shall be notified of
any rectification, erasure or restriction carried
out in accordance with the aforementioned
Directive, unless doing so would be
impossible or require a disproportionate effort.
You also have the right to lodge a complaint
with the relevant data protection authority.
Localised Assistance Call
► If the vehicle breaks down, press button 2
for more than 2 seconds to request assistance
(confirmed by a voice message*).
►

Pressing again immediately cancels the
request.
Privacy mode allows you to manage the
level of sharing (data and/or position)
between your vehicle and the CITROËN
brand.
It can be configured in the Settings menu on
the touch screen.
By default, depending on equipment,
deactivate/reactivate geolocation by
simultaneously pressing the 2 buttons, then
press the "Localised Assistance Call" button
to confirm.
If you purchased your vehicle outside the
CITROËN dealer network, we invite you
to have a dealer check the configuration of
these services and, if desired, modify them to
suit your wishes. In a multilingual country,
configuration is possible in the official national
language of your choice.
For technical reasons, in particular to
improve the quality of telematic services
for customers, the Manufacturer reserves the
right to carry out updates to the vehicle's
on-board telematic system at any time.
If you benefit from the Citroën Connect
Box offer with the SOS and Assistance
Pack included, there are additional services
available to you in your personal space, via
the website for your country.
For information about the SOS and
Assistance Pack, please refer to the general
conditions for these services.

52
Safety
Deactivation is confirmed by the
illumination of this indicator lamp in the
instrument panel and the display of a message.
The ASR system is reactivated automatically
every time the ignition is switched back on or
from 31 mph (50 km/h).
Reactivation is manual below 31 mph (50 km/h).
Malfunction
In the event of a system malfunction, this
warning lamp comes on, accompanied by
an onscreen message and audible signal.
Contact a CITROËN dealer or a qualified
workshop to have the systems checked.
ASR / DSC
These systems enhance safety during
normal driving, but should not encourage
the driver to take extra risks or drive at high
speed.
It is in conditions of reduced grip (rain, snow,
ice) that the risk of loss of grip increases. It
is therefore important for your safety to keep
these systems activated in all conditions, and
particularly in difficult conditions.
Correct operation of these systems depends
on compliance with the manufacturer's
recommendations relating to the wheels
(tyres and rims), braking and electronic
components, as well as the assembly and
repair procedures used by CITROËN dealers.
The use of snow tyres is recommended, to
ensure that these systems remain effective
Electronic stability control
(ESCF
The electronic stability control programme includes the following systemsW

53
Safety
5Deactivation is confirmed by the
illumination of this indicator lamp in the
instrument panel and the display of a message.
The ASR system is reactivated automatically
every time the ignition is switched back on or
from 31 mph (50
km/h).
Reactivation is manual below 31 mph (50 km/h).
Malfunction
In the event of a system malfunction, this
warning lamp comes on, accompanied by
an onscreen message and audible signal.
Contact a CITROËN dealer or a qualified
workshop to have the systems checked.
ASR / DSC
These systems enhance safety during
normal driving, but should not encourage
the driver to take extra risks or drive at high
speed.
It is in conditions of reduced grip (rain, snow,
ice) that the risk of loss of grip increases. It
is therefore important for your safety to keep
these systems activated in all conditions, and
particularly in difficult conditions.
Correct operation of these systems depends
on compliance with the manufacturer's
recommendations relating to the wheels
(tyres and rims), braking and electronic
components, as well as the assembly and
repair procedures used by CITROËN dealers.
The use of snow tyres is recommended, to
ensure that these systems remain effective
in winter conditions. All four wheels must be
fitted with tyres approved for the vehicle.
Seat belts
Front seat belts

The front seat belts are fitted with a pyrotechnic
pretensioning and force limiting system.
This system improves safety in the front seats
in the event of a front or side impact. Depending
on the severity of the impact, the pretensioning
system instantly tightens the seat belts against
the body of the occupants.
The pretensioning seat belts are active when the
ignition is on.
The force limiter reduces the pressure of the
seat belt on the chest of the occupant, thus
improving their protection.
Locking

► Pull the strap then insert the tongue in the
buckle.
►

Check that the seat belt is fastened correctly
by pulling the strap.
Release
► Press the red button on the buckle.
► Guide the seat belt as it reels in.

54
Safety
Rear seat belts

The rear seats are each fitted with a three-point
seat belt.
Fastening
► Pull the strap then insert the tongue in the
buckle.
►

Check that the seat belt is fastened correctly
by pulling the strap.
Unfastening
► Press the red button on the buckle.
► Guide the seat belt as it reels in.
Seat belt(s) not fastened /
unfastened warning lamp(s)


1. Front seat belts not fastened / unfastened
warning lamp, in the instrument panel.
2. Front left seat belt warning lamp.
3. Front right seat belt warning lamp.
4. Rear right seat belt warning lamp.
5. Rear centre seat belt warning lamp.
6. Rear left seat belt warning lamp.
From approximately 12 mph (20
km/h), the
warning lamp(s) flashes for two minutes
accompanied by an audible signal. Once these
two minutes have elapsed, the warning lamp(s)
remains on until the driver or the front passenger
fastens their seat belt.
Front seat belt warning lamp(s)
On switching on the ignition, warning lamp
1 comes on in the instrument panel and the
corresponding warning lamp ( 2 and 3) comes
on in red in the seat belt and front passenger’s
airbag warning lamp display if the driver's seat
belt or front passenger's seat belt is not fastened
or is unfastened.
Rear seat belt warning lamp(s)
The corresponding ( 4 to 6) warning lamp lights
up red in the seat belt and front passenger
airbag display screen when one or more rear
passengers unfastens their seat belts.
Advice
The driver must ensure that passengers use the seat belts correctly and that they
are all fastened before setting off.
Wherever seated in the vehicle, you must
always fasten the seat belt, even for short
journeys.
Do not interchange the seat belt buckles, as
they will not fulfil their role fully.
Before and after use, ensure that the seat belt
is reeled in correctly.
After folding or moving a seat or rear bench
seat, ensure that the seat belt is positioned
and reeled in correctly.
Installation
The lower part of the strap must be
positioned as low as possible on the pelvis.
The upper part must be positioned in the
hollow of the shoulder.
In order to be effective, a seat belt:
–

must be tightened as close to the body as
possible;

55
Safety
5– must be pulled in front of you with a smooth
movement, ensuring that it is not twisted;
–

must only be used to secure one person;
–


must not show signs of tearing or fraying;
–


must not be changed or modified, in order
to avoid affecting its performance.
Recommendations for children
Use a suitable child seat if the passenger
is less than 12 years old or shorter than one
and a half metres.
Never use the same seat belt to secure more
than one child.
Never carry a child on your lap.
For more information on Child seats, refer to
the corresponding section.
Maintenance
In accordance with current safety
regulations, for all repairs on your vehicle's
seat belts, go to a qualified workshop with
the skills and equipment needed, which a
CITROËN dealer is able to provide.
Have the seat belts checked regularly by a
CITROËN dealer or a qualified workshop,
particularly if the straps show signs of
damage.
Clean the seat belt straps with soapy water or
a textile cleaning product, sold by CITROËN
dealers.
Airbags
General information
System designed to help improve the safety
of the occupants sitting in the front seats and
the rear outer seats, in the event of a violent
collision. The airbags supplement the action
of the seat belts equipped with a force limiting
system.
Electronic detectors record and analyse the
front and side impacts sustained in the impact
detection zones:
–

In the event of violent impact, the airbags
deploy instantly and help better protect the
occupants of the vehicle; immediately after the
impact, the airbags deflate rapidly in order not
to hinder the visibility or the possible exit of the
occupants.
–


In the event of a slight impact, a rear impact
and under certain rollover conditions, the airbags
may not deploy; only the seat belt helps to
protect you in these situations.
The seriousness of the impact depends on the
nature of the obstacle and the speed of the
vehicle at the moment of collision.
The airbags do not operate when the
ignition is switched off.
This equipment will only deploy once. If a
second impact occurs (during the same or a
subsequent accident), the airbag will not be
deployed again.
Impact detection zones
A. Front impact zone
B. Side impact zone
When one or more airbags are deployed,
the detonation of the pyrotechnic charge
incorporated in the system makes a noise and
releases a small quantity of smoke.
This smoke is not harmful, but sensitive
individuals may experience slight irritation.
The detonation noise associated with the
deployment of one or more airbags may result
in a slight loss of hearing for a short time.

56
Safety
In the event of a minor impact or bump at
the side of the vehicle or if the vehicle
rolls over, the airbags may not be deployed.
In the event of a rear or front collision, none of
the lateral airbags are deployed.
Advice
For the airbags to be fully effective,
observe the safety recommendations
below.
Adopt a normal upright sitting position.
Fasten the seat belt ensuring it is correctly
positioned and adjusted.
Do not leave anything between the occupants
and the airbags (a child, pet, object, etc.), nor
fix or attach anything close to or in the way of
the airbag release trajectory; this could cause
injuries during their deployment.
Never modify the original definition of your
vehicle, particularly in the area directly around
the airbags.
After an accident or if the vehicle has been
stolen, have the airbag systems checked.
All work on the airbag systems must only
be performed by a CITROËN dealer or a
qualified workshop.
Even if all of the precautions mentioned
are observed, a risk of injury or of minor
burns to the head, chest or arms cannot be
ruled out when an airbag is deployed. The
airbag inflates almost instantly (within a few
milliseconds) then deflates within the same
Front airbags

This system protects the driver and front
passenger in the event of a serious front impact,
in order to limit the risk of head and chest
injuries.
The driver's airbag is fitted in the centre of the
steering wheel; the front passenger airbag is
fitted in the roof to free up more space in the
glove box.
Deployment
They deploy, except the front passenger airbag
if it is deactivated*, in the event of a serious front
impact to all or part of the front impact zone A.
The front airbag inflates between the thorax and
head of the front occupant of the vehicle and the
steering wheel, driver's side, and the dashboard,
passenger's side, to cushion their forward
movement.
* For more information on Deactivating the front passenger airbag, refer t\
o the corresponding section.
Lateral airbags

System which protects the driver and front
passenger in the event of a serious side impact
in order to limit the risk of injury to the chest,
between the hip and the shoulder.
Each side airbag is fitted in the seat backrest
frame, door side.
Deployment
The lateral airbag is deployed unilaterally in
the event of a severe side impact covering all
or part of side impact zone B, perpendicular to
the longitudinal centreline of the vehicle on a
horizontal plane and directed from the outside
towards the inside of the vehicle.
The lateral airbag inflates between the hip
and shoulder of the front passenger and the
corresponding door trim panel.
Curtain airbags
System contributing towards greater protection
for the driver and passengers (with the exception
of the rear centre passenger) in the event of a
serious side impact in order to limit the risk of
injury to the side of the head.
Each curtain airbag is built into the pillars and
the upper passenger compartment area.
Deployment
The curtain airbag is deployed at the same
time as the corresponding lateral airbag in the
event of a serious side impact applied to all or
part of the side impact zone B, perpendicular
to the longitudinal centreline of the vehicle on a
horizontal plane and directed from the outside
towards the inside of the vehicle.
The curtain airbag inflates between the front or
rear occupant of the vehicle and the windows.
Malfunction
If this warning lamp comes on in the
instrument panel, you must contact a
CITROËN dealer or a qualified workshop to have
the system checked.
The airbags may not be deployed in the event of
a serious impact.

57
Safety
5In the event of a minor impact or bump at
the side of the vehicle or if the vehicle
rolls over, the airbags may not be deployed.
In the event of a rear or front collision, none of
the lateral airbags are deployed.
Advice
For the airbags to be fully effective,
observe the safety recommendations
below.
Adopt a normal upright sitting position.
Fasten the seat belt ensuring it is correctly
positioned and adjusted.
Do not leave anything between the occupants
and the airbags (a child, pet, object, etc.), nor
fix or attach anything close to or in the way of
the airbag release trajectory; this could cause
injuries during their deployment.
Never modify the original definition of your
vehicle, particularly in the area directly around
the airbags.
After an accident or if the vehicle has been
stolen, have the airbag systems checked.
All work on the airbag systems must only
be performed by a CITROËN dealer or a
qualified workshop.
Even if all of the precautions mentioned
are observed, a risk of injury or of minor
burns to the head, chest or arms cannot be
ruled out when an airbag is deployed. The
airbag inflates almost instantly (within a few
milliseconds) then deflates within the same
time discharging the hot gas via openings
provided for this purpose.
Front airbags
Do not drive holding the steering wheel
by its spokes or resting your hands on the
centre part of the wheel.
Passengers must not place their feet on the
dashboard.
Do not smoke as deployment of the airbags
can cause burns or the risk of injury from a
cigarette or pipe.
Never remove or pierce the steering wheel or
hit it violently.
Do not fix or attach anything to the steering
wheel or dashboard, as this could cause
injuries when the airbags are deployed.
Lateral airbags
Use only approved covers on the seats,
compatible with the deployment of the lateral
airbags. For information on the range of seat
covers suitable for your vehicle, contact a
CITROËN dealer.
Do not fix or attach anything to the seat
backrests (clothes, etc.), as this could cause
injuries to the thorax or arm when the lateral
airbag is deployed.
Do not sit with the upper part of the body any
nearer to the door than necessary.
The vehicle's front door panels include side
impact sensors.
A damaged door or any unauthorised or
incorrectly executed work (modification or
repair) on the front doors or their interior trim
could compromise the operation of these
sensors - risk of malfunction of the lateral
airbags!
Such work must only be done by a CITROËN
dealer or a qualified workshop.
Curtain airbags
Do not fix or attach anything to the roof,
as this could cause head injuries when the
curtain airbag is deployed.
Do not remove the grab handles installed on
the roof, as they play a part in securing the
curtain airbags.
Child seats
The regulations on carrying children are specific to each country. Refer to the
legislation in force in your country.
For maximum safety, please observe the
following recommendations:
–

In accordance with European regulations, all
children under the age of 12 or less than 4
ft 1

1” (150 cm) tall must travel in approved
child seats suited to their weight , on seats
fitted with a seat belt or ISOFIX mountings.

58
Safety
of the vehicle's rear seat, and is ideally in contact
with it.
Centre rear seat
A child seat with a support leg must never be
installed on the centre rear passenger seat .
Child seat at the front

► Adjust the front passenger seat to the
intermediate longitudinal position , with the
backrest straightened .
"Forward facing"

You must leave the front passenger
airbag active.
– Statistically , the safest seats in your
vehicle for carrying children are the rear
seats.
–

Children weighing less than 9 kg must
travel in the "rear facing" position, whether in
the front or rear of the vehicle.
It is recommended that children travel
on the rear seats of the vehicle:
–

‘rear facing’ up to the age of 3,
–

‘forward facing’ over the age of 3.
Make sure that the seat belt is correctly
positioned and tightened.
For child seats with a support leg, ensure that
the support leg is in firm and steady contact
with the floor.
Remove and stow the head restraint
before installing a child seat with
backrest on a passenger seat. Refit the head
restraint once the child seat has been
removed.
Advice
An incorrectly installed child seat compromises the child's safety in the
event of an accident.
Ensure that there is no seat belt or seat belt
buckle under the child seat, as this could
destabilise it.
Remember to fasten the seat belts or the
harness of child seats, keeping the slack
relative to the child's body to a minimum,
even for short journeys.
When installing a child seat using the seat
belt, ensure that the seat belt is tightened
correctly on the child seat and that it secures
the child seat firmly on the seat of the vehicle.
If the passenger seat is adjustable, move it
forwards if necessary.
Remove the head restraint before
installing a child seat with a backrest on a
passenger seat.
Ensure that the head restraint is stored or
attached securely to prevent it from being
thrown around the vehicle in the event of
sharp braking. Refit the head restraint once
the child seat has been removed.
Installing a booster seat
The chest part of the seat belt must be
positioned on the child's shoulder without
touching the neck.
Ensure that the lap part of the seat belt
passes correctly over the child's thighs.
Use a booster seat with backrest, equipped
with a belt guide at shoulder level.
Additional protections
To prevent accidental opening of the
doors and rear windows, use the "Child lock".
Take care not to open the rear windows by
more than one third.
To protect young children from the rays of the
sun, fit side blinds on the rear windows.
As a safety precaution, do not leave:
–

a child alone and unattended in a vehicle,
–


a child or an animal in a vehicle which is
exposed to the sun, with the windows closed,
–


the keys within reach of children inside the
vehicle.
Child seat at the rear
"Forward facing" or "Rearward
facing"




► Move the vehicle's front seat forward and
straighten the backrest so that the legs of the
child in the "forward facing" child seat or the
"rearward facing" child seat itself do not touch
the vehicle's front seat.
►

V
erify that the backrest of the "forward facing"
child seat is as close as possible to the backrest