Audio and telematics Citroen C4 PICASSO 2016 2.G Owner's Manual

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Audio and Telematics
The table below gives answers to the most frequently asked questions on your audio system.
QUESTIONANSWERSOLUTION
With the engine off, the audio system switches off after a few minutes of use.
When the engine is switched off, the audio system operating time depends on the state of charge of the battery. The switch-off is normal: the audio equipment switches to economy mode and switches off to prevent discharging of the vehicle's battery.
Start the vehicle's engine to increase the battery charge.
The message "the audio system is overheated" appears on the display.
In order to protect the installation if the surrounding temperature is too high, the audio system switches to an automatic thermal protection mode leading to a reduction in volume or CD play stopping.
Switch the audio system off for a few minutes to allow the system to cool.
Frequently asked questions
QUESTIONANSWERSOLUTION
There is a difference in sound quality between the different audio sources (radio, CD...).
For optimum sound quality, the audio settings (Volume, Bass, Treble, Ambience and Loudness) can be adapted to the different sound sources, which may result in audible differences when changing source (radio, CD...).
Check that the audio settings (Volume, Bass, Treble, Ambience and Loudness) are adapted to the sources listened to. It is advisable to set the audio functions (Bass, Treble, Front-Rear Balance and Left-Right Balance) to the middle position, select the musical ambience "None" and set the loudness correction to the "Active" position in CD mode or to the "Inactive" position in radio mode.
Radio

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QUESTIONANSWERSOLUTION
The preset stations do not function (no sound, 87.5 Mhz is displayed...).
An incorrect waveband is selected. Press the BAND button to return to the waveband (FM, FM2, DAB, AM) on which the stations are preset.
The traffic announcement (TA) is displayed. I do not receive any traffic information.
The radio station is not part of the regional traffic information network. Tune to a radio station which broadcasts traffic information.
The quality of reception of the radio station listened to gradually deteriorates or the stored stations do not function (no sound, 87.5 Mhz is displayed...).
The vehicle is too far from the transmitter used by the station listened to or there is no transmitter in the geographical area through which the vehicle is travelling.
Activate the RDS function to enable the system to check whether there is a more power ful transmitter in the geographical area.
The environment (hills, buildings, tunnels, underground car parks...) block reception, including in RDS mode. This phenomenon is normal and does not indicate a fault in the audio system.
The aerial is absent or has been damaged (for example when going through an automatic car wash or into an underground car park). Have the aerial checked by a franchised dealer.
Sound cut-outs of 1 to 2 seconds in radio mode. During this brief sound cut-out, the RDS searches for another frequency giving better reception of the station. Deactivate the RDS function if the phenomenon is too frequent and always on the same route.

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Media
QUESTIONANSWERSOLUTION
The Bluetooth connection is broken. The state of charge of the device may be too low. Charge the battery of the portable device.
The message "USB device
error" is displayed in the screen.
The USB memory stick is not recognised.
The USB memory stick may be corrupt.
Reformat the USB memory stick.
The CD is ejected every time or is not played. The CD is upside down, cannot be read, does not contain audio files or contains audio files of a format not recognised by the audio system. The CD is protected by an anti-pirating system not recognised by the audio system.
- Check that the CD is inserted in the player the right way up. - Check the condition of the CD: the CD cannot be played if it is too damaged. - Check the content in the case of a recorded CD: consult the advice in the "Audio" section. - Due to their quality level, certain writeable CDs will not be played by the audio system.
The sound from the CD is p o o r. The CD used is scratched or of poor quality. Insert a good quality CD and store them in suitable conditions.
The audio settings (base, treble, ambience) are unsuitable. Return bass and treble settings to 0, without selecting an ambience.
I am unable to play
the music files on my smartphone via the USB port.
Depending on the smartphone, access by the audio system to music
on the smartphone may have to be approved on the latter.
Manual activate the MTP profile on the
smartphone (USB settings menu).

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QUESTIONANSWERSOLUTION
I am unable to access my voicemail. Few telephones or service providers allow the use of this function. Call your voicemail box, via the telephone menu, using the number supplied by your service provider.
I am unable to access my directory of contacts. Check the compatibility of your telephone.
You did not give access to your contacts when pairing the telephone. Accept or confirm access by the system to the contacts on your telephone.
I am unable to continue a conversation when getting into my vehicle.
Telephone mode is activated. Deselect telephone mode to transfer the call to the vehicle.
I am unable to pair my telephone by Bluetooth. Telephones (models, versions of operating systems) have their own specific aspects in the pairing procedure and some telephones are not compatible.
Before starting the pairing procedure, delete the pairing of the telephone from the system AND of the system from the telephone, so as to see the compatibility of the telephones.
Telephone