media CITROEN DS7 CROSSBACK 2018 Owner's Guide

153
Practical information07
Charging the traction
battery (Rechargeable
hybrid)
For a full charge, follow the charging
procedure without interrupting it, until it stops
automatically. Charging may be performed either
immediately (by default) or deferred.
Deferred charging is set via the touch
screen or the MyDS App application.
When the vehicle is connected, the following
information is displayed on the instrument panel:
–

Traction ba
ttery charge status (%).
–

R

emaining range (miles or km).
–

Estima
ted charging time (calculation may take
a few seconds).
–

C

harging speed (miles or km gained per hour).
After the instrument panel has been put into
standby mode, this information can be displayed
again by unlocking the vehicle or opening a door.
It is also possible to monitor the charging
progress using the MyDS App application.
For more information on Remotely
operable additional functions, refer to the
corresponding section.
Low charging / Driving
Driving when the charge level of the
traction battery is too low can lead to the
vehicle breaking down and can lead to
accidents or serious injuries. ALWAYS make
sure the traction battery has a sufficient
charge level.
Low charging / Parking
If the outside temperature is negative,
it is recommended not to park your vehicle
outside for several hours at a low charging
(less than 20%).
Vehicle in storage for more than 1 month
In the event of a long period of non-use
of the vehicle (beyond 4 weeks) without the
possibility of charging when restarting, the
self-discharge may make it impossible to
restart if the traction battery charge level is a
low or very low, especially at negative ambient
temperatures. ALWAYS make sure that the
traction battery has a charge between 20%
and 40% if you do not plan to use your vehicle
for several weeks.
Do not connect the charging cable.
Always park the vehicle in a place with
temperatures between -10°C and 30°C
(parking in a place with extreme temperatures
can damage the traction battery).
Refer to the Accessory battery (Rechargeable
hybrid) section for the battery disconnection
procedure.
Precautions
Rechargeable hybrid vehicles have
been developed in accordance with the
recommendations for maximum electromagnetic
field limits established by the ICNIRP
(International Commission on Non-Ionizing
Radiation Protection - 1998 Guidelines).
Wearers of pacemakers or equivalent
devices should consult a doctor to enquire
about any applicable precautionary measures, or
contact the manufacturer of their implanted
electronic medical device to check that it is
guaranteed to operate in an environment
compliant with the ICNIRP guidelines.
If in doubt, during charging, do not remain inside
or near the vehicle, near the charging cable or the
charging unit, even for a short time.
Before charging
Depending on the context:
►  Have a professional check that the
electrical system to be used complies with
applicable standards and is compatible with
the vehicle.
►  Have a professional electrician install
a dedicated domestic power socket or
accelerated charging unit (Wallbox)
compatible with the vehicle.
Use the charging cable supplied with the
vehicle.
For more information, contact a dealer or a
qualified workshop.
During charging
As a safety measure, the engine will not
start if the charging cable is plugged into

159
Practical information07
For more information, contact a dealer or a
qualified workshop.
Installation tips
►  To fit the snow chains during a journey, stop
the vehicle on a flat surface at the side of the
road.
►  Apply the parking brake and position any
wheel chocks under the wheels to prevent
movement of the vehicle.
►  Fit the snow chains following the instructions
provided by the manufacturer.
►  Move off gently and drive for a few moments,
without exceeding 31 mph (50 km/h).
►  Stop the vehicle and check that the snow
chains are correctly tightened.
It is strongly recommended that you
practise fitting the snow chains on a level
and dry surface before setting off.
Avoid driving with snow chains on roads
that have been cleared of snow to avoid
damaging the vehicle's tyres and the road
surface. If the vehicle is fitted with alloy
wheels, check that no part of the chain or its
fixings is in contact with the wheel rim.
Rechargeable hybrid vehicles
The use of snow chains is only authorised
on the front wheels.
The driving mode selector must be on the 4WD
position (depending on version).
Energy economy mode
This system manages the duration of use of
certain functions, in order to conserve a sufficient
level of charge in the battery with the ignition off.
After switching off the engine and for a maximum
cumulative period of around 30 minutes, you can
continue to use functions such as the audio and
telematics system, dipped beam headlamps or
courtesy lamps.
Selecting the mode
A confirmation message is displayed when
energy economy mode is entered, and the active
functions are placed on standby.
If a telephone call is in progress at the
time, it will be maintained for around 10
minutes via the audio system’s hands-free
system.
Exiting the mode
These functions are automatically reactivated the
next time the vehicle is used.
To restore the use of these functions immediately,
start the engine and let it run:
–

For le
ss than 10 minutes, to use the equipment
for approximately 5 minutes.
–

For more than 10 minut
es, to use the equipment
for approximately 30 minutes.
Let the engine run for the specified duration to
ensure that the battery charge is sufficient.
To recharge the battery, avoid repeatedly or
continuously restarting the engine.
A flat battery prevents the engine from
starting.
For more information on the 12 V battery, refer
to the corresponding section.
Load reduction mode
This system manages the use of certain functions
according to the level of charge remaining in the
battery.
When the vehicle is being driven, the load
reduction function temporarily deactivates
certain functions, such as the air conditioning
and the heated rear screen.
The deactivated functions are reactivated
automatically as soon as conditions permit.
Bonnet
Stop & Start
Before doing anything under the bonnet,
you must switch off the ignition to avoid any
risk of the engine restarting automatically.
Take care with objects or clothing that could
be caught in the blades of the cooling fan

162
Practical information07
Checking using the dipstick
For the location of the dipstick, please refer
to the illustration of the corresponding engine
compartment.
► Grasp the dipstick by its coloured grip and pull
it out completely.
►  Wipe the end of the dipstick using a clean, lint-
free cloth.


►  Reinsert the dipstick and push fully down,
then pull it out again to visually check the oil level:
the correct level is between marks A (max) and
B (min).
Do not start the engine if the level is:
–

abo
ve mark A: contact a dealer or a qualified
workshop.
–

belo
w mark B: top up the engine oil
immediately.
Oil grade
Before topping up or changing the engine
oil, check that the oil is suitable for your engine
and complies with the recommendations in
the service schedule supplied with the vehicle
(or available from your dealer or qualified
workshop).
Use of non-recommended oil may invalidate
your warranty in the event of engine failure.
Topping up the engine oil level
For the location of the engine oil filler cap, please
refer to the corresponding engine compartment
illustration.
►  Add oil in small quantities, avoiding any spills
on engine components (risk of fire).
►  Wait a few minutes before checking the level
again using the dipstick.
►  Top up the level if necessary.
►  After checking the level, carefully screw the
oil filler cap back on and replace the dipstick in
its tube.
The oil level indication displayed on the
instrument panel when the ignition is
switched on is not valid for 30 minutes
following an addition of oil.
Brake fluid
The level of this fluid should be close to the
"MAX" mark. If not, check the brake pads
for wear.
To know how often the brake fluid should be
replaced, refer to the manufacturer's servicing
schedule.
Clean the cap before removing it to refill.
Use only DOT4 brake fluid from a sealed
container.
Engine coolant
It is normal to top up this fluid between
two services.
The check and top-up must only be done with the
engine cold.
A level of coolant that is too low risks causing
major damage to the engine; the coolant level
must be close to the "MAX" mark without ever
going above it.
If the level is close to or below the "MIN" mark, it
is essential to top it up.
When the engine is hot, the temperature of the
coolant is regulated by the fan.
As the cooling system is pressurised, wait at least
one hour after switching off the engine before
carrying out any work.
In order to avoid the risk of scalding if you need to
top up in an emergency, wrap a cloth around the
cap and unscrew the cap by two turns to allow the
pressure to drop.
Once the pressure has dropped, remove the cap
and top up to the required level.
Screenwash fluid
Top up to the required level when
necessary.
Fluid specification
The fluid must be topped up with a pre-mixed
product.
In winter (temperatures below zero), a fluid
containing an anti-freeze agent which is

166
Practical information07
Never store AdBlue® containers in your
vehicle.
Precautions for use
AdBlue® is a urea-based solution. This fluid is non-
flammable, colourless and odourless (when kept
in a cool place).
In the event of contact with the skin, wash the
affected area with soap and running water. In the
event of contact with the eyes, immediately rinse
the eyes with large amounts of water or with an
eye wash solution for at least 15 minutes. Seek
medical attention if you feel a persistent burning
sensation or irritation.
If swallowed, immediately wash out the mouth
with clean water and then drink plenty of water.
In certain conditions (high temperature, for
example), the risk of release of ammonia cannot
be excluded: do not inhale the fluid. Ammonia
vapours have an irritant effect on mucous
membranes (eyes, nose and throat).
Store AdBlue® out of the reach of children,
in its original container.
Procedure
Before starting the top-up procedure, ensure that
the vehicle is parked on a flat and level surface.
In wintry conditions, ensure that the temperature
of the vehicle is above -11°C. Otherwise the
AdBlue
® may be frozen and so cannot be poured
into the tank. Park the vehicle in a warmer area
for a few hours to allow the top-up to be carried
out.
Never pour the AdBlue® into the Diesel fuel
tank.
If any AdBlue® is splashed, or if there are
any spillages on the bodywork, rinse
immediately with cold water or wipe with a
damp cloth.
If the fluid has crystallised, clean it off using a
sponge and hot water.
Important: in the event of a top-up after an
AdBlue breakdown, you must wait about
5 minutes before switching on the ignition,
without opening the driver's door, unlocking
the vehicle or bringing the electronic key into
the passenger compartment.
Switch on the ignition, then wait for 10
seconds before starting the engine.
►  Press the "START/STOP" button to switch off
the engine.


►  Turn the blue cap of the AdBlue® tank anti-
clockwise and remove it.
►  With a container of AdBlue®: after checking
the expiry date, read the instructions on the
label carefully before pouring the contents of the
container into the vehicle's AdBlue
® tank.
►  With an AdBlue® pump: insert the nozzle and
fill the tank until the nozzle automatically cuts
out.
In order not to overfill the AdBlue® tank:
–
Add betw
een 10 and 13 litres using
AdBlue
® containers.
–
St
op after the nozzle’s first automatic cut-
out, if you are refilling at a service station.
The system only registers AdBlue
®
intermediate top-ups of 5 litres or more.
If the AdBlue® tank is completely empty
– which is confirmed by the message “Top
up AdBlue: Starting impossible” – it is essential
to add at least 10 litres.
Top-up detection may not be instantaneous
after addition. It may take a few minutes of
driving before the top-up detection is effective.
Free-wheeling
In certain situations, it is necessary to put the
vehicle into free-wheeling mode (e.g. towing, on
a rolling road, automatic car wash (Wash mode),
rail or sea transport).
The procedure varies according to the type of
gearbox and parking brake.

174In the event of a breakdown08
► Move the switch to position "O".
►  Disconnect the compressor's electric plug
from the vehicle's 12 V socket.
►  Remove the kit.
►  Refit the cap on the valve.
►  Remove and store the bottle of sealant.
The sealant product is harmful if
swallowed and causes irritation to the
eyes.
Keep this product out of the reach of children.
The use-by date of the fluid is marked on the
bottle.
After use, do not discard the bottle into
the environment; take it to a dealer or an
authorised waste disposal site.
Do not forget to obtain a new bottle of
sealant, available from a dealer or a qualified
workshop.


►  Drive immediately for approximately 3 miles
(5 kilometres) at reduced speed (between 12 and
37 mph (20 and 60 km/h)) to plug the puncture.
►  Stop to check the repair and the tyre pressure
using the kit:
• If the tyre pre ssure is incorrect, contact a
dealer to have the tyre changed.
•

If the tyre pre
ssure is correct, drive a second
time for approximately 3 miles (5 kilometres)
at reduced speed (between 12 and 37 mph (20
and 60 km/h)), stop then check again the tyre
pressure using the kit to confirm the effective
repair of the tyre.
With a tyre repaired using this type of kit,
do not exceed a speed of 50 mph
(80 km/h) and do not drive more than
125 miles (200 km).
You must contact a dealer or a qualified
workshop to have the repair checked and the
tyre changed.
Checking/adjusting tyre
pressures
The compressor can be used, without injecting
sealant, to check and, if necessary, adjust the
tyre pressures.
►  Remove the valve cap from the tyre and keep it
in a clean place.
►  Uncoil the pipe stowed under the compressor.
►  Screw the pipe onto the valve and tighten
firmly.
►  Check that the compressor switch is in
position "O".
►  Fully uncoil the electric cable stowed under
the compressor.
►  Connect the compressor's electric plug to the
vehicle's 12 V socket.
►  Switch the ignition on.
►  Start the compressor by placing the switch
at position "I" and adjust the pressure to the
value shown on the vehicle's tyre pressure label.
To deflate: press the black button located on the
compressor pipe, near the valve connection.
If after 7 minutes the pressure of 2 bar is
not reached, the tyre is damaged; contact
a dealer or a qualified workshop for
assistance.
►  Once the correct pressure is reached, put the
switch in position "O".
►  Remove the kit and stow it.
►  Refit the cap on the valve.
Should the pressure of one or more tyres
be adjusted, it is necessary to reinitialise
the under-inflation detection system.
For more information on Tyre under-inflation
detection, refer to the corresponding section.

182
In the event of a breakdown08
Check beforehand that the backup battery has
a nominal voltage of 12 V and a capacity at
least equal to that of the discharged battery.
The two vehicles must not be in contact with
each other.
Switch off all electricity-consuming equipment
on both vehicles (audio system, wipers,
lighting, etc.).
Make sure that the jump leads are well away
from the engine’s moving parts (fan, belt, etc.).
Do not disconnect the (+) terminal while the
engine is running.


► Lift the plastic cover on the (+) terminal, if the
vehicle has one.
►  Connect the red cable to the (+) terminal of
flat battery A (at the metal elbow), then to the (+)
terminal of the backup battery B or of the booster.
►  Connect one end of the green or black cable
to the (-) terminal of the backup battery B or of
the booster (or to an earth point on the assisting
vehicle).
►  Connect the other end of the green or black
cable to the earth point C.
►  Start the engine on the assisting vehicle and
leave it running for a few minutes.
►  Operate the starter on the broken down
vehicle and let the engine run.
If the engine does not start immediately, switch
off the ignition and wait a few moments before
trying again.
►  Wait for it to return to idle.
►  Disconnect the jump leads in reverse order.
►  Refit the plastic cover to the (+) terminal, if
the vehicle has one.
►  Allow the engine to run for at least 30 minutes,
with the vehicle stationary, so that the battery
reaches an adequate state of charge.
Driving immediately without having
reached a sufficient level of charge may
affect some of the vehicle's functions (e.g.
Stop & Start).
Charging the battery using a battery
charger
For optimum service life of the battery, it is
essential to maintain an adequate state of
charge.
In some circumstances, it may be necessary to
charge the battery:
–

When using the v
ehicle mainly for short
journeys.
–

If the v
ehicle is to be taken off the road for
several weeks.
Contact a dealer or a qualified workshop.
To charge the vehicle's battery yourself,
use only a charger compatible with
lead-acid batteries with a nominal voltage of
12 V.
Follow the instructions provided by the
manufacturer of the charger.
Never reverse polarities.
It is not necessary to disconnect the
battery.
►  Switch the ignition off.
►  Switch off all electrical consumers (audio
system, lighting, wipers, etc.).


►  Switch off charger B before connecting
the cables to the battery, so as to avoid any
dangerous sparks.
►  Ensure that the charger cables are in good
condition.

194DS IRIS SYSTEM - 12" touch screen Infotainment system10
DS IRIS SYSTEM - 12" touch
screen Infotainment
system
GPS navigation - Applications
- Multimedia audio system -
Bluetooth
® telephone
The functions and settings described vary
according to the version and
configuration of the vehicle, and according to
the country of sale.
For safety reasons and because they
require continued attention on the part of
the driver, the following operations must be
carried out with the vehicle stationary and the
ignition on:
–

Pairing the smartphone with the s
ystem via
Bluetooth
®.
–
U
sing the smartphone.
–

Connecting t
o Mirror Screen (Apple
®CarPlay®
or Android Auto).
–

C

hanging the system settings and
configuration.
The message Energy economy mode is
displayed when the system is about to go
into standby.
For more information on Energy economy
mode, refer to the "Practical information"
section.
Warning
Navigation is a driving aid. It cannot
replace the driver. All guidance instructions
should be carefully checked by the user.
By using the navigation, you accept the
following terms and conditions:
https://www.tomtom.com/en_gb/legal/
eula-automotive/?388448
First steps
The system starts when the ignition is
switched on.
Short press, ignition off: system on/off.
Short press, ignition on: mute/restore sound.
Long press, ignition on: start standby mode (mute
sound, screens and clock display off).
►  Increase or decrease the volume using the
knob or the "plus" or "minus" buttons (depending
on equipment).
Information
This system gives access to the following
elements: –

Audio equipmen
t and telephone controls with
display of associated information.
–
Connect
ed services and display of associated
information.
–
Na
vigation system controls and display
of associated information (depending on
equipment).
–
V
oice recognition (depending on equipment).
–
Time and outside t
emperature.
–
Hea
ting/air conditioning system controls and
reminders of settings.
–
Settings for driving aid functions, c
omfort
and safety functions, extended head-up display
(depending on equipment and version), audio
equipment and digital instrument panel.
–
Settings for functions specific t
o rechargeable
hybrid vehicles.
–
Displa
y of visual manoeuvring aid functions.
–
In
teractive handbook.
–
Video t
utorials (e.g. screen management,
driving aids, voice recognition).
Upper banner
Certain information is displayed permanently in
the upper banner of the touch screen:
–

O
utside temperature from the vehicle's sensors
(associated with a blue symbol if there is a risk
of ice).
–

T
emperature setting reminder for the air
conditioning on the driver's and passenger sides.
–

C
harge level of the connected smartphone.
–

Sy
stem connection status (Bluetooth
®, Wi-Fi,
mobile telephone network).

197DS IRIS SYSTEM - 12" touch screen Infotainment system10
connected service will be carried out remotely,
in particular using "Over the Air" technology.
To do this, a secure connection via radio
network is established between the vehicle
and the Manufacturer's device management
server each time the ignition is switched on,
when a mobile telephone network is available.
Depending on the vehicle's equipment,
the connection configuration must be set
to "Connected vehicle" to enable to the
connection to the radio network.
Irrespective of a valid subscription to a
connected service, the remote management
of devices relating to or connected with
the security of devices, and the updating of
software and firmware, will be carried out
when necessary in order to comply with a legal
requirement applicable to the Manufacturer
(e.g. the applicable law in terms of product
liability, the regulations governing e-call) or
when necessary to protect the respective
vital interests of the vehicle's users and
passengers.
The establishment of a secure connection via
radio network and the corresponding remote
updates are not affected by the privacy
settings and are intended to be carried out
after being initialised by the user in response
to a related notification.
The system can notify the receipt of an update
when it is connected to an exterior Wi-Fi network
or a mobile telephone network.Large updates are downloaded only via the Wi-Fi
network.
The availability of an update is notified on the
screen at the end of the journey with an option
of immediate installation or postponement of
installation.
The installation time is variable and can take
several minutes with a maximum of about 30
minutes. A notification will give an estimate of the
duration and a description of the update.
Update information is available through the
"Settings" application.
Press the "Settings" application.
In the list, select the "Updates" tab.
This button allows you to change the
authorisation for automatic downloading
of updates via an exterior Wi-Fi network.
For safety reasons and because it
requires sustained attention on the part
of the driver, the installation must be carried
out with the ignition on but without starting
the engine.
The installation cannot be carried out in the
following cases:
–

engine running.
–


emergenc
y call in progress.
–

insufficien
t battery level.
–

when charging for electric v
ehicles.
If an update has failed or has expired, contact a
dealer or a qualified workshop.
The Manufacturer does not charge for the
use of this service.
However, the use of Wi-Fi and/or mobile
telephone networks by your smartphone may
incur extra charges if you exceed the data
allowance included in your contract.
Any associated costs will be billed to you by
your mobile telephone operator.
Personalisation
Press and hold the screen from one of the
system's home pages.
Or
Press the "Settings" application.
In the list, select the "Customization" tab.
Press the "Displays" field.
A page divided into 2 parts is displayed.
Press the HOME button at any time to leave this
page.
Personalising the screen
Press the pencil in the "Customize
Touchscreen" part.
A representation of the organisation of the
different home page (HOME) Widgets is
displayed.
A Widget is a reduced window of an
application or service.

198DS IRIS SYSTEM - 12" touch screen Infotainment system10
Adding a Widget
To add a Widget, press "Widget" on the
left of the screen.
Or
Press one of these buttons on the screen.
Select the desired Widget.
Press the back arrow to return to the
previous page.
Organising the Widgets on a home page
(HOME)
To move a Widget, press and hold it, then drag it
to the desired location.
Adding a page
To add a page, press "Page" on the left of
the screen.
Press the back arrow to return to the
previous page.
Deleting a Widget
To move a Widget to the bin, press and
hold it, then drag it to the bin.
Personalising the instrument
panel
Press the pencil in the "Customize Driver
Information" part.
The modification of the organisation of the
different Widget is displayed on the instrument
panel in real time.
A Widget is a reduced window of an
application or service.
Adding a Widget
To add a Widget, press "Widget" on the
left of the screen.
Or
Press one of these buttons on the screen.
Select the desired Widget.
Press the back arrow to return to the
previous page.
Deleting a Widget
To move a Widget to the bin, press and
hold it, then drag it to the bin.
Steering-mounted controls
Voice control:
Short press, system voice commands
(depending on equipment).
Long press, voice commands of
the smartphone connected using Bluetooth
® or
Mirror Screen® (Apple®CarPlay®/Android Auto) via
the system.
Increase volume.
Decrease volume.
Mute the sound: long press on the
decrease volume button. Restore the sound by pressing one of the two
volume buttons.
Incoming call (short press): accept the
call.
Call in progress (short press): hang up.
Incoming call (long press): refuse the incoming
call.
Out of call (short press): access the call log of the
telephone connected via Bluetooth
®.
Mirror Screen® connected (short press): access
the projected view of the telephone application of
your Mirror Screen
® equipment.Radio: automatic search for the
previous/next station (in the list of
radio stations sorted by name or by frequencies).
Media: previous/next track, movement in the
lists.
Phone: browse the telephone's call log.
Short press: validate a selection. Out of selection,
display the lists.
Media (short press): change the
multimedia source.
Radio: display the list of stations.
Media: display the list of tracks.
Radio (press and hold): update the list of detected
stations.
Applications
From the home page, press this button to
access the applications wall.

199
DS IRIS SYSTEM - 12" touch screen Infotainment system10
From any page, press the touch screen
with three or more fingers to display the
applications wall.
Help
Access the handbook and watch tutorials.
Media
Select an audio source or radio station.
Mirror Screen®
Smartphone connected with Mirror
Screen®: access to the projected view of
Apple®CarPlay® or Android Auto.
Smartphone not connected: access the menu
allowing you to connect a smartphone.
Navigation
(depending on equipment)
Enter navigation settings and choose a
destination.
Use services available in real time, depending on
equipment.
Voice commands
(depending on equipment)
Use the system or smartphone voice recognition
via the system.
Phone
Telephone not connected: access the
menu allowing you to connect a telephone.
Telephone connected: access the call log,
contacts and telephone settings.
Two connected telephones: access the contents
of the priority telephone with the possibility of
changing the priority of the telephone.
Settings Main settings for the audio system, touch screen
and digital instrument panel.
Voice commands
First steps
(depending on equipment)
The voice recognition service offers a choice of
17 languages
minimum (F rench, German, English
(UK), English (US), Arabic, Brazilian, Chinese,
Spanish, Hebrew, Italian, Japanese, Dutch, Polish,
Portuguese, Russian, Swedish, Turkish) available
with the cellular network and in line with the
language chosen and previously configured in the
system.
The system supports two languages

for c
ases
where the area in which the vehicle is travelling is
not covered by the cellular network.
These languages, referred to as on-board
languages,

are do
wnloaded into the system.
If the chosen language has not been downloaded,
a message on the screen appears as soon as the
cellular network is not connected for the first
time and offers to download it.
To use this new language in all areas, download
it beforehand (ignition on without starting the
engine) via the Wi-Fi network.
Apply the download procedure displayed on the
screen.
Downloading this new language removes the least
used on-board language.
Information - Using the system
When voice commands are activated, say
your command after the audible signal.
For commands in several stages, interaction
takes place with the system to complete the
initial request.
Some commands self-validate after 7 seconds.
If the system has not taken your command into
account, it will indicate this by a voice message
and an on-screen display.
Opening voice recognition
Voice commands can be used on any
screen page, provided there are no other
sources which take priority in use (reverse,
emergency or assistance call, telephone call,
other smartphone voice recognition already
launched).
Choice of opening voice recognition:
►  Say "OK Iris".
or
►  Press the button located on the steering
wheel.
or
►  Press the touch screen button.
To ensure that voice commands are
always recognised by the system, please
follow these recommendations:
–

Use natural language in a normal tone
without breaking up w

ords or raising your
voice.