Citroen GRAND C4 PICASSO 2017 2.G Repair Manual

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Remote control problem -
reinitialisationChanging the battery
Following disconnection of the vehicle battery,
replacement of the remote control battery or
in the event of a remote control malfunction,
you can no longer unlock, lock or locate
your
vehicle.
F

P
lace the mechanical key (integral with
the remote control) in the lock to unlock
your
vehicle.
F

P
lace the electronic key in the reader.
F

S
witch on the ignition by pressing START/
S T O P.
The electronic key is fully operational again.
If the problem persists, contact a CITROËN
dealer or a qualified workshop as soon as
possible. Do not throw the remote control
batteries away, they contain metals
which are harmful to the environment.
Take them to an approved collection
point.
Battery ref.: CR2032 / 3 volts.
Battery replacement is signalled by the display
of a message.
F

U
nclip the cover using a small screwdriver
at the cut-out.
F

L
ift off the cover.
F

R
emove the flat battery from its location.
F

F
it the new battery into its location
observing the original direction of fitment.
F

C
lip the cover onto the casing.
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Lost electronic key
Visit a CITROËN dealer with the vehicle's registration certificate, your personal identification documents and if possible the key code label.
The CITROËN dealer will be able to retrieve the key code and the transponder code required to order a new key.
Electronic key
The electronic key is a sensitive system; do not operate it while it is in your pocket as there is a possibility that it may unlock the vehicle, without
you being aware of it.
Do not repeatedly press the buttons of your electronic key out of range and out of sight of your vehicle. You run the risk of stopping it from
working and the remote control would have to be reinitialised.
The electronic key cannot operate as a remote control when it is in the reader or even when the ignition is switched on.
Locking the vehicle
Driving with the doors locked may make access to the passenger compartment by the emergency services more difficult in an emergency.
As a safety precaution (with children on board), take the electronic key with you when you leave the vehicle, even for a short time.
Electrical interference
The electronic key may not operate if close to certain electronic devices: telephone, laptop computer, strong magnetic fields, ...
Anti-theft protection
Do not make any modifications to the electronic engine immobiliser system; this could cause malfunctions.
Don't forget to turn the wheel to lock the steering column.
When purchasing a second-hand vehicle
Have all of the keys in your possession paired by a CITROËN dealer, to ensure that only your keys allow your vehicle to be unlocked
and started.
Access

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Manual central locking
Central locking
F Press this button to operate the central locking of the vehicle (doors and boot) from
inside the vehicle.
F

P
ressing the button again unlocks the
vehicle completely.
Automatic central locking
of doors (anti-intrusion
security)
The doors and boot lock automatically when
driving, as soon as the speed exceeds 6 mph
(10 km/h).
To activate or deactivate this function (activated
by default):
F

w
ith the ignition on, press this button until a
message appears in the instrument panel.
When locking / deadlocking from the
outside
If the vehicle is locked or deadlocked
from the outside, the button is not
active.
F

A

fter normal locking, pull one of
the interior door handles to unlock
the

vehicle.
F

A

fter deadlocking, you have to use
the remote control, the Keyless Entry
and Starting system or the integral
key to unlock the vehicle. If one of the doors or the boot is
open, automatic central locking does
not complete: the sound of the locks
rebounding can be heard.
Transporting long or voluminous
objects
If you want to drive with the boot open
but the vehicle's side doors locked,
press the central locking control button
to lock the doors.
Driving with the doors locked may make
access to the passenger compartment
by the emergency services more
difficult in an emergency.
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Doors
Opening
F After unlocking the vehicle using the remote control or the Keyless Entry and
Starting system, pull the door handle. F
P ull the front or rear door lever to open the
d o o r. If a door is not properly closed:
-

w
ith the engine running
, this
warning lamp and a message
appear in the instrument panel
(monochrome digital) for a
few seconds,
-
w
ith the vehicle moving

(speed above 6 mph (10 km/h)),
this warning lamp and a
message, accompanied by an
audible signal, appear in the
instrument panel (monochrome
digital and 12 inch colour) for a
few seconds.
Closing
From outside
From inside
Access

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Back-up control
F Insert the key into the lock barrel to lock / unlock the door.
You can also apply this procedure for the
passenger doors. F
O pen the doors.
F F or the rear doors, check that the child lock
is not on.
F

I
nsert the key in the latch located on the
edge of the door and turn it an eighth of a
turn to the right for the right hand door, and
to the left for the left hand door.
L

ocking is effective when the slot is
horizontal.
F

C
lose the doors and check that the vehicle
has locked correctly from the outside.
Unlocking the passenger
doors
F Pull the interior door opening control.
For more information on the Child lock , refer
to the corresponding section.
To manually lock and unlock the doors in the event of a central locking or battery failure.
To ensure complete locking of the
vehicle, only disconnecting the battery
inhibits opening of the tailgate from the
outside.
Driver's door (locking /
unlocking)Locking the passenger doors
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Boot
Opening the tailgate
With the electronic key / remote
control
F With the vehicle unlocked or with the electronic key of the Keyless Entry and
Starting system in the zone covered, press
the tailgate control A .
F

Ra
ise the tailgate.
F

M

ake a long press on this button
to release the tailgate. If the
vehicle was locked, this action
first unlocks the vehicle.
F

Ra

ise the tailgate.
When selective unlocking is activated,
the electronic key must be close to the
rear of the vehicle.
Closing the tailgate
F Lower the tailgate using the interior grips.
F R elease the grips and press down on the
outside of the tailgate to close it.
If the tailgate is not properly closed:
The tailgate is not designed to take a
bicycle carrier. -

e
ngine running, this warning
lamp and a message appear
in the instrument panel
(monochrome digital) for a
few
seconds,
-

v
ehicle moving (speed
above 6 mph (10 km/h)), this
warning lamp and a message
appear in the instrument panel
(monochrome digital and 12
inch
colour) for a few seconds,
accompanied by an audible
signal.With the tailgate opening control
Access

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Motorised tailgate
General points
Never place a finger in the locking
mechanism of the motorised tailgate -
Risk of serious injury!
Anti-pinch
The motorised tailgate includes a system
for detecting obstacles, which automatically
interrupts and reverses the movement by a few
degrees, to allow the obstacle to be cleared.
Note that this anti-pinch system does not
operate at the end of the closing movement
(around 1 cm before complete closure).
The motorised operation of the tailgate can
be activated or deactivated by selecting
"
Motorised tailgate " in the Driving menu of
the touch screen.
Bicycle carrier / Towbar
The tailgate is not designed to be fitted with a
bicycle carrier.
If a bicycle carrier is fitted to a towbar with a
wiring harness connected to a towbar socket,
the motorised operation of the tailgate is
automatically deactivated.
If using a towbar or bicycle carrier not approved
by CITROËN, it is essential to deactivate the
motorised operation of the tailgate.
Tailgate operation commands must be made
with the vehicle stationary.
Ensure that there is enough free space to allow
the motorised tailgate to open. To avoid the risk of injury through
pinching or trapping, before and during
operation of the tailgate:
-

e

nsure that there is no person close
to the rear of the vehicle,
-
w
atch the behaviour of rear
passengers, particularly children.
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or
Opening the tailgate with the
electronic key / remote control (A)
Opening the tailgate with the
"Keyless Entry and Starting"
system "B"
Opening the tailgate
F Make a long press on the remote control button.
F

P

ress button B on the tailgate, with the
electronic key in the zone covered.
When selective locking is activated, the
electronic key must be near the rear of
the vehicle.
By default, the tailgate opens
completely or alternatively to the
memorised position.
F

A

fter complete unlocking of the vehicle,
press control B on the tailgate.
The instruction is confirmed by an audible
signal.
Motorised closing
There are two possibilities:
F P ress and release the exterior control B .
or
The motorised tailgate has an anti-
pinch system that interrupts closing if it
encounters an obstacle.F

P
ress and then release button C .
There are several ways of operating the
motorised tailgate:
-

u

sing the Keyless Entry and Starting
electronic key (A) ,
-

u

sing the exterior control on the
tailgate
(

B),
-

u

sing the interior control on the tailgate (C) ,
-

b

y a movement of your foot, if your vehicle
has the hands-free tailgate access
function.
Motorised opening
For more information on Hands-free tailgate
access , refer to the corresponding section.
Operation
Operation of the tailgate can be
interrupted at any time:
-

b
y pressing
one of these
two


buttons,
or
-

b
y pressing the exterior control B .
After interruption of an operation,
another press on one of the controls
resumes the movement, with the
exception of a press on the remote
control button, which only allows
opening.
Access

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Memorising an
opening position
Where height is restricted (garage with a low
ceiling, ...) it is possible to limit and memorise
the opening angle of the motorised tailgate.
This memorisation is done as follows:
-

o
pen the tailgate to the desired position,
-

p
ress button C or the exterior control B for
more than 3 seconds.
Memorisation of the maximum opening position
of the tailgate is confirmed by an audible signal.
To cancel the memorised position:
-

s
top the tailgate in an intermediate
position,
-

p
ress button C or the exterior control B for
more than 3 seconds.
Cancellation of the memorised position is
confirmed by an audible signal.
Manual operation
The motorised tailgate can be opened and
closed manually, even if motorised operation is
activated.
However, any manual intervention must be
done with the tailgate stopped.
Repeated opening and closing of the
tailgate can cause overheating of its
electric motor, after which opening and
closing will not be possible.
Allow 10 minutes for the motor to cool
down before operating the tailgate
again.
If you are not able to wait, operate it
manually.
Detection of obstacles
Should an obstacle (person or object) be
encountered, the anti-pinch system interrupts
the closing movement and raises the tailgate a
few centimetres to clear the obstacle. When opening and closing a motorised tailgate
manually, there is no assistance from gas-filled
struts. Resistance to opening and closing is
therefore entirely normal.
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Reinitialising the motorised
tailgate
This operation is necessary where there is
no movement - after detection of an obstacle,
connecting or recharging the battery, ...
F
O
pen the tailgate manually, if necessary.
F

M
anually close the tailgate fully.
If the problem persists, contact a CITROËN
dealer or a qualified workshop.
Precautions in use
In wintry conditions
In the event of an accumulation of snow
on the tailgate, clear the snow before
commanding a motorised opening of
the tailgate.
The formation of ice can block the
tailgate and prevent its opening: wait
until the ice melts with the heating of
the passenger compartment.
When washing the vehicle
When washing the vehicle in an
automatic car wash, don't forget to
lock your vehicle to avoid the risk of
unexpected opening.
Back-up release
F Fold back the rear seats to gain access to the lock from inside the boot.
F

I
nsert a small screwdriver into hole A of the
lock to unlock the tailgate.
F

M
ove the latch to the left.
Locking after closing
If the fault persists after closing again, the boot
will remain locked. To manually unlock the boot in the event of a
battery or central locking failure.
Unlocking
Access