service DODGE CARAVAN 2004 4.G Repair Manual

EMISSION CONTROL SYSTEM MAINTENANCE
The ªScheduledº maintenance services, listed inbold
typemust be done at the times or mileages specified to
assure the continued proper functioning of the emission
control system. These, and all other maintenance services
included in this manual, should be done to provide best
vehicle performance and reliability. More frequent main-
tenance may be needed for vehicles in severe operating
conditions such as dusty areas and very short trip
driving.
Inspection and service also should be done any time a
malfunction is suspected.
NOTE:Maintenance, replacement, or repair of the emis-
sion control devices and systems on your vehicle may be
performed by any automotive repair establishment or
individual using any automotive part which has been
certified pursuant to U.S. EPA or, in the State of Califor-
nia, California Air Resources Board regulations.
MAINTENANCE SCHEDULES
There are two maintenance schedules that show the
requiredservice for your vehicle.
First is ScheduleªBº. It is for vehicles that are operated
under the conditions that are listed below and at the
beginning of the schedule.
²Day or night temperatures are below 32É F (0É C).
²Stop and go driving.
²Extensive engine idling.
²Driving in dusty conditions.
²Short trips of less than 10 miles (16 km).
²More than 50% of your driving is at sustained high
speeds during hot weather, above 90É F (32É C).
²Trailer towing.L
348 MAINTENANCE SCHEDULES
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²Taxi, police, or delivery service (commercial ser-
vice).L
²Off-road or desert operation.
NOTE:Most vehicles are operated under the conditions
listed for Schedule9B9.
Second is ScheduleªAº. It is for vehicles that are not
operated under any of the conditions listed under Sched-
ule9B9.
Use the schedule that best describes your driving condi-
tions. Where time and mileage are listed, follow the
interval that occurs first.
CAUTION!
Failure to perform the required maintenance items
may result in damage to the vehicle.
At Each Stop for Fuel
²Check the engine oil level about 5 minutes after a fully
warmed engine is shut off. Checking the oil level while
the vehicle is on level ground will improve the accu-
racy of the oil level reading. Add oil only when the
level is at or below the ADD or MIN mark.
²Check the windshield washer solvent and add if
required.
Once a Month
²Check tire pressure and look for unusual wear or
damage.
²Inspect the battery and clean and tighten the terminals
as required.
²Check the fluid levels of coolant reservoir, brake
master cylinder and transmission; add as needed.
²Check all lights and all other electrical items for correct
operation.
MAINTENANCE SCHEDULES 349
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SCHEDULE ªBº
Follow schedule ªBº if you usually operate your vehicle
under one or more of the following conditions. Change
the automatic transmission fluid and filter every 60,000
miles (96 000 km) if the vehicle is usually operated under
one or more of the conditions marked with anL.
²Day or night temperatures are below 32É F (0É C).
²Stop and go driving.
²Extensive engine idling.
²Driving in dusty conditions.
²Short trips of less than 10 miles (16 km).
²More than 50% of your driving is at sustained high
speeds during hot weather, above 90É F (32É C).
²Trailer towing.L
²Taxi, police, or delivery service (commercial ser-
vice).L
²Off-road or desert operation.
SCHEDULE ªBº 351
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Miles 108, 000 111, 000 114, 000 117, 000 120, 000
(Kilometers) (173 000) (178 000) (182 000) (187 000) (192 000)
Change the All Wheel Drive (AWD) power transfer
unit fluid. (See note at the end of this chart)X
Replace the air conditioning filter. X X
* This maintenance is recommended by the manufacture
to the owner but is not required to maintain the emis-
sions warranty.
³ This maintenance is not required if previously replaced.
Inspection and service should also be performed anytime
a malfunction is observed or suspected. Retain all re-
ceipts.NOTE:The AWD power transfer unit fluid and the
AWD overrunning clutch/ rear carrier fluid must be
changed at the intervals shown in schedule B if the
vehicle is operated under any of the conditions noted by
a diamond at the beginning of the schedule.
362 SCHEDULE ªBº
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Miles 102, 000 108, 000 114, 000 120, 000
(Kilometers) (163 000) (173 000) (182 000) (192 000)
[Months] [102] [108] [114] [120]
Flush and replace the engine coolant at 120 months, if not
done at 100,000 miles (160 000 km).X
Replace the air conditioning filter. X X
* This maintenance is recommended by the manufacture
to the owner but is not required to maintain the emis-
sions warranty.
³ This maintenance is not required if previously replaced.
Inspection and service should also be performed anytime
a malfunction is observed or suspected. Retain all re-
ceipts.
WARNING!
You can be badly injured working on or around a
motor vehicle. Do only that service work for which
you have the knowledge and the right equipment. If
you have any doubt about your ability to perform a
service job, take your vehicle to a competent me-
chanic.
SCHEDULE ªAº 369
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IF YOU NEED CONSUMER ASSISTANCE
CONTENTS
mSuggestions For Obtaining Service For Your
Vehicle..............................372
NPrepare For The Appointment............372
NPrepare A List........................372
NBe Reasonable With Requests.............372
mIf You Need Assistance...................372
mWarranty Information....................375
mMopartParts.........................375mReporting Safety Defects..................376
NIn Canada..........................376
mPublication Order Forms..................376
mDepartment Of Transportation Uniform Tire
Quality Grades........................378
NTreadwear..........................378
NTraction Grades......................378
NTemperature Grades...................379
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SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you're having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty, discuss additional charges with the service
manager. Keep a maintenance log of your vehicle's
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle's problems or the
specific work you want done. If you've had an accident,
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items, and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many dealers you may obtain a rental vehicle at a
minimal daily charge. If you need a rental, it is advisable
to make these arrangements when you call for an ap-
pointment.
IF YOU NEED ASSISTANCE
The manufacturer and its dealers are vitally interested in
your satisfaction. We want you to be happy with our
products and services.
Your selling dealer is best equipped and most anxious to
provide prompt resolution for any warranty issue or
related matter that you may experience. The manufactur-
er's dealers have the facilities, factory-trained techni-
cians, special tools, and the latest information to assure
your vehicle is fixed correctly and in a timely manner.
372 IF YOU NEED CONSUMER ASSISTANCE

The manufacturer has empowered its dealers to make
warranty and repair decisions that ensure you are not
inconvenienced. There is no need for you to wait for a
decision from the manufacturer. If a special circumstance
occurs that requires information from the manufacturer,
we have asked the dealer's service management to make
the contact on your behalf.
This is why you should always talk to your dealer's
service manager first. Most matters can be resolved with
this process.
²If for some reason you are still not satisfied, talk to the
general manager or owner of the dealership. They
want to know if you need assistance.
²If your dealership is unable to resolve the concern, you
may contact the Manufacturer's Customer Center.Any communication to the Manufacturer's Customer
Center should include the following information:
²Owner's name and address
²Owner's telephone number (home and office)
²Dealership name
²Vehicle identification number
²Vehicle delivery date and mileage
DaimlerChrysler Motors Corporation Customer Center
P.O. Box 21±8004
Auburn Hills, MI 48321±8004
Phone: (800) 992-1997
DaimlerChrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone Ð(800) 465±2001
IF YOU NEED CONSUMER ASSISTANCE 373
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In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico (915) 729±1248 or 729±1240
Outside Mexico (525) 729±1248 or 729±1240
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its Customer
Center. Any hearing or speech impaired customer who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States can communicate with the
manufacturer by dialing 1±800±380±CHRY.Service Contract
You may have purchased a service contract for your
vehicle to help protect you from the high cost of unex-
pected repairs after your manufacturer's new vehicle
limited warranty expires. The manufacturer stands be-
hind only the manufacturer's Service Contracts. If you
purchased a manufacturer's Service Contract, you will
receive Plan Provisions and an Owner Identification Card
in the mail within three weeks of your vehicle delivery
date. If you have any questions about your service
contract, call the manufacturer's Service Contract Na-
tional Customer Hotline at 1-800-521-9922.
The manufacturer will not stand behind any service
contract that is not the manufacturer's Service Contract. It
is not responsible for any service contract other than the
manufacturer's Service Contract. If you purchased a
service contract that is not a manufacturer's Service
374 IF YOU NEED CONSUMER ASSISTANCE

Contract, and you require service after your manufactur-
er's new vehicle limited warranty expires, please refer to
your contract documents, and contact the person listed in
those documents.
We appreciate that you have made a major investment
when you purchased your new vehicle. Your dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
your ownership experience. You'll be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
WARRANTY INFORMATION
See your manufacturer's Warranty Information Booklet
for information on warranty coverage and transfer of
warranty.
MOPARTPARTS
Mopartfluids, lubricants, parts, and accessories are
available from your dealer. They will help you keep your
vehicle operating at its best.
IF YOU NEED CONSUMER ASSISTANCE 375
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