service DODGE DURANGO 2008 2.G Repair Manual

IF YOU NEED CONSUMER ASSISTANCE
CONTENTS
mSuggestions For Obtaining Service For Your
Vehicle..............................452
NPrepare For The Appointment............452
NPrepare A List........................452
NBe Reasonable With Requests.............452
mIf You Need Assistance...................452
mWarranty Information (U.S. Vehicles Only).....455
mMopartParts.........................455mReporting Safety Defects..................456
NIn Canada..........................456
mPublication Order Forms..................457
mDepartment Of Transportation Uniform Tire
Quality Grades........................458
NTreadwear..........................458
NTraction Grades......................458
NTemperature Grades...................459
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SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you're having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty, discuss additional charges with the service
manager. Keep a maintenance log of your vehicle's
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle's problems or the
specific work you want done. If you've had an accident,
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items, and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many dealers, you may obtain a rental vehicle at a
minimal daily charge. If you need a rental, it is advisable
to make these arrangements when you call for an ap-
pointment.
IF YOU NEED ASSISTANCE
The manufacturer and its dealers are vitally interested in
your satisfaction. We want you to be happy with our
products and services.
Warranty service must be done by an authorized
Chrysler, Dodge, or Jeep dealer. We strongly recommend
that you take your vehicle to your selling dealer. They
know you and your vehicle best, and are most concerned
that you get prompt and high quality service. The
manufacturer's dealers have the facilities, factory-trained
452 IF YOU NEED CONSUMER ASSISTANCE

technicians, special tools, and the latest information to
assure your vehicle is fixed correctly and in a timely
manner.
This is why you should always talk to your dealer's
service manager first. Most matters can be resolved with
this process.
²If for some reason you are still not satisfied, talk to the
general manager or owner of the dealership. They
want to know if you need assistance.
²If your dealership is unable to resolve the concern, you
may contact the Manufacturer's Customer Center.
Any communication to the Manufacturer's Customer
Center should include the following information:
²Owner's name and address
²Owner's telephone number (home and office)
²Dealership name
²Vehicle identification number
²Vehicle delivery date and mileage
DaimlerChrysler Motors Corporation Customer Center
P.O. Box 21±8004
Auburn Hills, MI 48321±8004
Phone: (800) 992-1997
DaimlerChrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465±2001
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico (915) 729±1248 or 729±1240
Outside Mexico (525) 729±1248 or 729±1240
IF YOU NEED CONSUMER ASSISTANCE 453
9

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its Customer
Center. Any hearing or speech impaired customer who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States can communicate with the
manufacturer by dialing 1±800±380±CHRY.
Service Contract
You may have purchased a service contract for your
vehicle to help protect you from the high cost of unex-
pected repairs after your manufacturer's new vehicle
limited warranty expires. The manufacturer stands be-
hind only the manufacturer's Service Contracts. If you
purchased a manufacturer's Service Contract, you will
receive Plan Provisions and an Owner Identification Card
in the mail within three weeks of your vehicle delivery
date. If you have any questions about your servicecontract, call the manufacturer's Service Contract Na-
tional Customer Hotline at 1-800-521-9922.
The manufacturer will not stand behind any service
contract that is not the manufacturer's Service Contract. It
is not responsible for any service contract other than the
manufacturer's Service Contract. If you purchased a
service contract that is not a manufacturer's Service
Contract, and you require service after your manufactur-
er's new vehicle limited warranty expires, please refer to
your contract documents, and contact the person listed in
those documents.
We appreciate that you have made a major investment
when you purchased your new vehicle. Your dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
your ownership experience. You'll be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
454 IF YOU NEED CONSUMER ASSISTANCE

REPORTING SAFETY DEFECTS
In the 50 United States and Washington D.C.: If you
believe that your vehicle has a defect, which could cause
a crash or cause injury or death, you should immediately
inform the National Highway Traffic Safety Administra-
tion (NHTSA) in addition to notifying the manufacturer.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer, and the
manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1±888±327±4236 (TTY: 1±800±424±
9153), or go to http://www.safercar.gov; or write to:
Administrator, NHTSA, 400 Seventh Street, SW., Washing-
ton, DC 20590. You can also obtain other information
about motor vehicle safety from http://www.safercar.gov.
In Canada:
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should write to
Transport Canada, Motor Vehicle Defect Investigations
and Recalls, 2780 Sheffield Road, Ottawa, Ontario K1B
3V9.
456 IF YOU NEED CONSUMER ASSISTANCE

PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals. (No P.O. Boxes).
²Service Manuals.
These comprehensive service manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing DaimlerChrysler
Corporation vehicles. A complete working knowledge
of the vehicle, system, and/or components is written
in straightforward language with illustrations, dia-
grams, and charts.
²Diagnostic Procedure Manuals.
Filled with diagrams, charts and detailed illustrations,
these practical manuals make it easy for students and
technicians to find and fix problems on computer-
controlled vehicle systems and features. They show
exactly how to find and correct problems the first time,
using step-by-step troubleshooting and driveability
procedures, proven diagnostic tests and a complete list
of all tools and equipment.
²Owner's Manuals.
These manuals have been prepared with the assistance
of service and engineering specialists to acquaint you
with specific Chrysler group vehicles. Included are
starting, operating, emergency and maintenance pro-
cedures as well as specifications, capabilities and
safety tips.
IF YOU NEED CONSUMER ASSISTANCE 457
9

Call Toll Free at:
²1±800±890±4038 (U.S.)
²1±800±387±1143 (Canada)
Or
Visit us on the World Wide Web at:
²www.techauthority.daimlerchrysler.com
²www.daimlerchrysler.ca/manuals
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following describes the tire grading categories estab-
lished by the National highway Traffic Safety Adminis-
tration. The specific grade rating assigned by the tire's
manufacturer in each category is shown on the sidewall
of the tires on your car.All Passenger Car Tires Must Conform to Federal Safety
Requirements in Addition to These Grades.
Treadwear
The treadwear grade is a comparative rating based on the
wear rate of the tire when tested under controlled con-
ditions on a specified government test course. For ex-
ample, a tire graded 150 would wear one and a half (1
1/2) times as well on the government course as a tire
graded 100. The relative performance of tires depends
upon the actual conditions of their use, however, and
may depart significantly from the norm due to variations
in driving habits, service practices and differences in road
characteristics and climate.
Traction Grades
The traction grades, from highest to lowest, are AA, A, B,
and C. Those grades represent the tire's ability to stop on
wet pavement as measured under controlled conditions
458 IF YOU NEED CONSUMER ASSISTANCE

Oil (Engine).......................... 393
Power Steering........................ 399
Radiator (Coolant Pressure)............... 406
Car Washes............................ 416
Carbon Monoxide Warning...............75,336
Cargo Management System................. 185
Cargo Organizer....................... 185
Cargo Organizer........................ 185
Cargo (Vehicle Loading)................... 343
Catalytic Converter...................... 396
CD (Compact Disc) Player...............206,236
Cellular Phone..................87,236,237,251
Center High Mounted Stop Light............ 437
Certification Label....................... 343
Charging.............................. 375
Chart, Tire Sizing........................ 306
Child Restraint........................64,65
Child Restraint Tether Anchors.............68,73
Child Seat.............................. 70Circuit Breakers......................... 420
Cleaning
Wheels............................. 417
Climate Control......................... 251
Climate Control, Rear Zone..............255,261
Clock.....................204,207,210,222,237
Compact Disc (CD) Maintenance............. 250
Compact Spare Tire...................... 317
Compass Calibration..................... 166
Compass Variance....................... 167
Connector
UCI ................................ 240
Universal Consumer Interface (UCI)......... 240
Console, Floor.......................181,182
Console, Overhead....................158,159
Contract, Service........................ 454
Coolant Pressure Cap
(Radiator Cap).................384,385,386,406
Cooling System......................... 403
464 INDEX

Adding Coolant (Antifreeze).............. 405
Coolant Capacity...................... 439
Coolant Level......................403,407
Disposal of Used Coolant................ 407
Drain, Flush, and Refill.................. 404
Inspection........................... 407
Points to Remember.................... 407
Pressure Cap......................... 406
Radiator Cap......................... 406
Selection of Coolant (Antifreeze)......404,439,440
Temperature Gauge..................... 193
Cruise Control (Speed Control).............. 149
Cup Holder............................ 181
Customer Assistance..................... 452
Data Recorder, Event...................... 62
Daytime Running Lights................... 141
Dealer Service.......................... 390
Defroster, Rear Window................... 267Defroster, Windshield.............76,254,259,260
Delay (Intermittent) Wipers................. 144
Diagnostic System, Onboard................ 387
Digital Video Disc (DVD) Player..........206,236
Dimmer Switch, Headlight................. 194
Dipsticks
Automatic Transmission................. 411
Oil (Engine).......................... 391
Power Steering........................ 399
Disarming, Theft System................... 19
Disc Brakes............................ 410
Disposal
Antifreeze (Engine Coolant)............... 407
Door Locks............................. 28
Door Locks, Automatic.................... 162
Door Opener, Garage..................... 168
Drive Belts............................ 394
Drive Shaft Universal Joints................ 401
INDEX 465
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Center Mounted Stop................... 437
Courtesy/Reading..................... 158
Cruise.............................. 203
Daytime Running...................... 141
Dome.............................. 159
Electronic Stability Program (ESP)
Indicator.........................200,300
Fog ..........................141,198,438
Hazard Warning Flasher................. 366
Headlights........................... 140
High Beam........................... 143
High Beam/Low Beam Select............. 143
Instrument Cluster..................140,193
Interior..........................138,158
License............................. 436
Lights On Reminder.................... 141
Low Fuel.........................193,194
Malfunction Indicator (Check Engine)........ 201
Park............................... 140Passing............................. 143
Reading............................. 159
Seat Belt Reminder..................... 194
Service.............................. 430
Tire Pressure Monitoring (TPMS)........... 201
Traction Control....................... 300
Turn Signal........................142,432
Warning (Instrument Cluster Description)..... 193
Loading Vehicle......................... 343
Tires ............................... 309
Locks................................. 28
Automatic Door........................ 30
Child Protection........................ 32
Door................................ 28
Ignition.............................. 17
Keys................................ 12
Power Door........................... 29
Steering Wheel......................... 17
INDEX 471
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