service DODGE DURANGO 2011 3.G Owners Manual

IF YOU NEED CONSUMER ASSISTANCE
CONTENTS
Suggestions For Obtaining Service For Your
Vehicle .............................. 545
▫ Prepare For The Appointment ........... 545
▫ Prepare A List ...................... 545
▫ Be Reasonable With Requests ............ 545
 If You Need Assistance ................. 545
▫ Chrysler Group LLC Customer Center ..... 546
▫ Chrysler Canada Inc. Customer Center ..... 546
▫ In Mexico Contact .................... 546 ▫
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY) ............ 547
▫ Service Contract ..................... 547
 Warranty Information .................. 548
 MOPAR Parts....................... 548
 Reporting Safety Defects ................ 548
▫ In The 50 United States And Washington,
D.C. .............................. 548
▫ In Canada ......................... 549
 Publication Order Forms ................ 549
9

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation withthe service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealers have the
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
9
IF YOU NEED CONSUMER ASSISTANCE 545

This is why you should always talk to an authorized
dealer’s service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer-
ship. They want to know if you need assistance.
•If an authorized dealership is unable to resolve the
concern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
•Owner’s name and address
•Owner’s telephone number (home and office)
•Authorized dealership name
•Vehicle Identification Number (VIN)
•Vehicle delivery date and mileage
Chrysler Group LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423–6343
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001 English / (800) 387–9983 French
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
546 IF YOU NEED CONSUMER ASSISTANCE

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1 800 855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind onlythe manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian residents, call (800)
465–2001 English / (800) 387–9983 French).
The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.
9
IF YOU NEED CONSUMER ASSISTANCE 547

If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424–
9153), or go to http://www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New Jersey Avenue, SE.,
West Building, Washington, D.C. 20590. You can also
obtain other information about motor vehicle safety from
http://www.safercar.gov.In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to
http://www.tc.gc.ca/roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
9
IF YOU NEED CONSUMER ASSISTANCE 549

•Service Manuals
These comprehensive Service Manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing Chrysler Group
LLC vehicles. A complete working knowledge of the
vehicle, system, and/or components is written in
straightforward language with illustrations, diagrams,
and charts.
•Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with dia-
grams, charts and detailed illustrations. These practi-
cal manuals make it easy for students and technicians
to find and fix problems on computer-controlled ve-
hicle systems and features. They show exactly how to
find and correct problems the first time, using step-by-
step troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all tools
and equipment.
•Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to
acquaint you with specific Chrysler Group LLC ve-
hicles. Included are starting, operating, emergency
and maintenance procedures as well as specifications,
capabilities and safety tips.
Call toll free at:
•1–800–890–4038 (U.S.)
•1–800–387–1143 (Canada)
Or
Visit us on the Worldwide Web at:
•www.techauthority.com
550 IF YOU NEED CONSUMER ASSISTANCE

DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire’s manufacturer
in each category is shown on the sidewall of the tires on
your vehicle.
All passenger car tires must conform to Federal safety
requirements in addition to these grades.
Treadwear
The Treadwear grade is a comparative rating, based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course. For
example, a tire graded 150 would wear one and one-half
times as well on the government course as a tire graded
100. The relative performance of tires depends upon the
actual conditions of their use, however, and may departsignificantly from the norm due to variations in driving
habits, service practices, and differences in road charac-
teristics and climate.
Traction Grades
The Traction grades, from highest to lowest, are AA, A, B,
and C. These grades represent the tire’s ability to stop on
wet pavement, as measured under controlled conditions
on specified government test surfaces of asphalt and
concrete. A tire marked C may have poor traction perfor-
mance.
WARNING!
The traction grade assigned to this tire is based on
straight-ahead braking traction tests, and does not
include acceleration, cornering, hydroplaning, or
peak traction characteristics.
9
IF YOU NEED CONSUMER ASSISTANCE 551

Cargo Compartment...................... 225
Light ............................. 226
Luggage Carrier ..................... 230
Cargo Light ............................ 226
Cargo Tie-Downs ........................ 227
Cellular Phone ....................... 1 19,319
Center High Mounted Stop Light ............ 523
Certification Label ....................... 422
Chains, Tire ............................ 397
Changing A Flat Tire ..................... 449
Chart, Tire Sizing ........................ 379
Check Engine Light
(Malfunction Indicator Light) .............262,478
Checking Your Vehicle For Safety ............. 96
Checks, Safety ........................... 96
Child Restraint .................... 82,83,88,90
Child Restraint Tether Anchors .............86,88
Child Safety Locks ........................ 36
Clean Air Gasoline ....................... 411 Climate Control
......................... 319
Clock ............................. 285,294
Cold Weather Operation ................... 339
Compact Disc (CD) Maintenance ............. 318
Compact Spare Tire ...................... 391
Compass .............................. 271
Compass Calibration ..................... 273
Compass Variance ....................... 272
Computer, Trip/Travel .................... 269
Connector UCI .............................. 308
Universal Consumer Interface (UCI) ....... 308
Conserving Fuel ........................ 268
Console, Overhead ....................... 204
Contract, Service ........................ 547
Cooling System ......................... 494
Adding Coolant (Antifreeze) ............. 496
Coolant Capacity ..................... 524
Coolant Level ....................... 498
556 INDEX

Disposal of Used Coolant............... 497
Drain, Flush, and Refill ................ 495
Inspection .......................... 494
Points to Remember .................. 498
Pressure Cap ........................ 497
Radiator Cap ....................... 497
Selection of Coolant (Antifreeze) .......495,524
Cruise Control (Speed Control) .............. 166
Cupholders ............................ 222
Customer Assistance ..................... 545
Data Recorder, Event ...................... 81
Daytime Running Lights ................... 149
Dealer Service .......................... 480
Defroster, Rear Window ................... 229
Defroster, Windshield ................... 98,324
Diagnostic System, Onboard ................ 477Dipsticks
Automatic Transmission ................ 505
Oil (Engine) ........................ 481
Power Steering ...................... 364
Disabled Vehicle Towing ................... 469
Disposal Engine Oil ......................... 484
Used Engine Fluids ................... 484
Door Locks ............................. 33
Door Locks, Automatic .................... 35
Door Opener, Garage ..................... 206
Driving ............................... 358
Off-Pavement ....................... 358
Off-Road .......................... 358
Driving to Achieve Maximum Fuel Economy .... 268
DVD Player (Video Entertainment System™) .... 315
E-85 Fuel ............................. 414
Electric Remote Mirrors ................... 109
10
INDEX 557

Fluids, Lubricants and Genuine Parts.......... 525
Fog Light Service ........................ 520
Fog Lights .......................... 248,520
Folding Rear Seat ........................ 136
Forward Collision Warning ...........188,261,281
Four-Way Hazard Flasher .................. 448
Front Axle (Differential) ................... 501
Fuel ................................. 410
Additives .......................... 413
Clean Air .......................... 411
Conserving ......................... 268
Ethanol ............................ 411
Filler Cap (Gas Cap) ...............418,421
Gasoline ........................... 410
Gauge ............................ 250
Light ............................. 263
Materials Added ..................... 413
Methanol .......................... 411
Requirements ....................... 524 Saver Mode
........................ 268
Tank Capacity ....................... 524
Fuel Optimizer ......................... 268
Fuel Saver ............................. 268
Fuel System Caution ..................... 420
Fuel, Flexible ........................... 414
Fuses ................................ 511
Garage Door Opener (HomeLink®) ........... 206
Gas Cap (Fuel Filler Cap) ............418,421,477
Gasoline (Fuel) ......................... 410
Conserving ......................... 268
Gasoline, Clean Air ...................... 411
Gasoline, Reformulated ................... 411
Gauges Coolant Temperature .................. 252
Fuel .............................. 250
Speedometer ........................ 249
Tachometer ......................... 244
560 INDEX