service DODGE DURANGO 2011 3.G Owner's Manual

WHEEL AND WHEEL TRIM CARE
• All wheels and wheel trim, especially aluminum and chrome plated wheels, should
be cleaned regularly with a mild soap and water to prevent corrosion.
• To remove heavy soil and/or excessive brake dust, use MOPAR
®Wheel Cleaner or
equivalent or select a non-abrasive, non-acidic cleaner.
CAUTION!
Do not use scouring pads, steel wool, a bristle brush, or metal polishes. Do not
use oven cleaner. These products may damage the wheel's protective finish.
Avoid automatic car washes that use acidic solutions or harsh brushes that may
damage the wheel's protective finish. Only MOPAR
®Wheel Cleaner or
equivalent is recommended.
EXTERIOR BULBS
LIGHT BULBS – Exterior Bulb Number
Tail, Stop, Turn Lamp 3057
Backup Lamps 921 (W16W)
Center High-Mounted Stop Lamp
(CHMSL)LED (*)
Fog Lamp – If Equipped PSX24W
Front Park/Turn Signal 7444NA
Front Side Marker, License Lamp W5W
Headlamp – High Intensity Discharge
(HID)Service at Authorized Dealer (**)
Headlamp – Low Beam H11
Headlamp – High Beam 9005
* CHMSL is not serviceable. It is a LED lamp. To replace the LED, the entire CHMSL
assembly must be replaced.
** The headlamps are a type of high-voltage discharge tube. High voltage can remain in
the circuit even with the headlamp switch off and the Key Fob removed. Because of
this, you should not attempt to service a headlamp bulb yourself. If a headlamp bulb
fails, take your vehicle to an authorized dealer for service.
MAINTAINING YOUR VEHICLE
91

CHRYSLER GROUP
LLC CUSTOMER
CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: 1–800–423–6343
CHRYSLER CANADA
INC. CUSTOMER
CENTER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: 1–800–465–2001 (English)
Phone: 1–800–387–9983 (French)
ASSISTANCE FOR THE
HEARING IMPAIRED
• To assist customers who have hearing
difficulties, the manufacturer has
installed special TDD
(Telecommunication Devices for the
Deaf) equipment at its customer
center. Any hearing or speech
impaired customer, who has access
to a TDD or a conventional
teletypewriter (TTY) in the United
States, can communicate with the
manufacturer by dialing
1–800–380–CHRY. Canadian
residents with hearing difficulties
that require assistance can use the
special needs relay service offered by
Bell Canada. For TTY teletypewriter
users, dial 711 and for Voice callers,
dial 1–800–855–0511 to connect
with a Bell Relay Service operator.
WARNING!
Engine exhaust, some of its
constituents, and certain vehicle
components contain, or emit,
chemicals known to the State of
California to cause cancer and birth
defects, or other reproductive harm.
In addition, certain fluids contained
in vehicles and certain products of
component wear contain, or emit,
chemicals known to the State of
California to cause cancer and birth
defects, or other reproductive harm.
PUBLICATIONS
ORDERING
•If you are the first registered retail
owner of your vehicle,you may obtain
one free printed copy of the Owner's
Manual, Warranty Booklet or Radio
Manuals on your DVD by calling
1–800–423–6343 (U.S.) or
1–800–387–1143 (Canada) or by
contacting your dealer.
• Replacement User Guide kits or
DVDs or, if you prefer, additional
printed copies of the Owner's
Manual, Warranty Booklet or Radio
Manuals may be purchased by
visiting www.techauthority.com or by
calling 1–800–890–4038 (U.S.) or
1–800–387–1143 (Canada). Visa,
Master Card, American Express and
Discover orders are accepted. If you
prefer mailing your order, please call
the above numbers for an order form.
NOTE:A street address is required when
ordering manuals (no P.O. Boxes).
CONSUMER ASSISTANCE
92

NOTE:
• The Owner's Manual and User Guide
electronic files are also available on the
Chrysler, Jeep, Ram Truck and Dodge
websites.
• Click on the "For Owners" tab, select
"Owner/Service Manuals", then select
your desired model year and vehicle
from the drop down lists.
REPORTING SAFETY
DEFECTS IN THE 50
UNITED STATES AND
WASHINGTON, D.C.
• If you believe that your vehicle has a
defect that could cause a collision or
cause injury or death, you should
immediately inform the National
Highway Traffic Safety
Administration (NHTSA) in addition
to notifying the manufacturer.
• If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that a
safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, your
authorized dealer, and the
manufacturer.• To contact NHTSA, you may either
call the Auto Safety Hotline toll free
at 1–888–327–4236 (TTY:
1–800–424– 9153), or go to
http://www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New
Jersey Avenue, SE., West Building,
Washington, D.C. 20590. You can
also obtain other information about
motor vehicle safety from
http://www.safercar.gov.
In Canada
• If you believe that your vehicle has a
safety defect, you should contact the
Customer Service Department
immediately. Canadian customers
who wish to report a safety defect to
the Canadian government should
contact Transport Canada, Motor
Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to
http://www.tc.gc.ca/roadsafety/
• French Canadian customers who
wish to report a safety defect to the
Canadian government should contact
Transport Canada, Motor Vehicle
Defect Investigations and Recalls at
1-800-333-0510 or go to
http://www.tc.gc.ca/securiteroutiere/
CONSUMER ASSISTANCE
93