service DODGE DURANGO 2018 Owners Manual

The manufacturer recommends that gasoline without
MMT be used in your vehicle. The MMT content of
gasoline may not be indicated on the gasoline pump;
therefore, you should ask your gasoline retailer whether
the gasoline contains MMT. MMT is prohibited in Federal
and California reformulated gasoline.
Fuel System Cautions
CAUTION!
Follow these guidelines to maintain your vehicle’s
performance:
•The use of leaded gasoline is prohibited by Federal
law. Using leaded gasoline can impair engine perfor-
mance and damage the emissions control system.
• An out-of-tune engine or certain fuel or ignition
malfunctions can cause the catalytic converter to
overheat. If you notice a pungent burning odor or
some light smoke, your engine may be out of tune or
malfunctioning and may require immediate service.
Contact an authorized dealer for service assistance.
• The use of fuel additives, which are now being sold
as octane enhancers, is not recommended. Most of
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CAUTION! (Continued)
these products contain high concentrations of metha-
nol. Fuel system damage or vehicle performance
problems resulting from the use of such fuels or
additives is not the responsibility of the manufac-
turer and may void or not be covered under the New
Vehicle Limited Warranty.
NOTE: Intentional tampering with the emissions control
system can result in civil penalties being assessed against
you.
Carbon Monoxide Warnings
WARNING!
Carbon monoxide (CO) in exhaust gases is deadly.
Follow the precautions below to prevent carbon mon-
oxide poisoning:
• Do not inhale exhaust gases. They contain carbon
monoxide, a colorless and odorless gas, which can
kill. Never run the engine in a closed area, such as a
garage, and never sit in a parked vehicle with the
engine running for an extended period. If the vehicle
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476 TECHNICAL SPECIFICATIONS

UCONNECT SYSTEMS
For detailed information about your Uconnect system,
refer to your Uconnect Owner ’s Manual Supplement.
NOTE:Uconnect screen images are for illustration pur-
poses only and may not reflect exact software for your
vehicle.
DRAG & DROP MENU BAR
The Uconnect features and services in the main menu bar
are easily changed for your convenience. Simply follow
these steps:
1. Press the “Apps
” button to open the App screen.
2. Press and hold, then drag the selected App to replace anexisting shortcut in the main menu bar.
The new app shortcut, that was dragged down onto the
main menu bar, will now be an active App/shortcut.
NOTE: This feature is only available if the vehicle is
stopped.
Uconnect 4 Main Menu
Uconnect 4C/4C NAV Main Menu10
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SiriusXM Setup — If Equipped
After pressing the “SiriusXM Setup” button on the touch-
screen, the following settings will be available:
Setting NameSelectable Options
Channel Skip List of Channels
NOTE:
SiriusXM can be programmed to designate a group of channels that are the most desirable to listen to or to exclude
undesirable channels while scanning. This feature allows you to select the channels you would like to skip. Subscription Info Sirius ID
NOTE:
New vehicle purchasers or lessees will receive a free limited time subscription to SiriusXM Satellite Radio with your
radio. Following the expiration of the free services, it will be necessary to access the information on the Subscription
Information screen to re-subscribe.
1. Press the “Subscription Info” button on the touchscreen to access the Subscription Information screen.
2. Write down the Sirius ID numbers for your receiver. To reactivate your service, either call the number listed on the screen or visit the provider online.
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Setting NameSelectable Options
NOTE:
New vehicle purchasers or lessees will receive a free limited time subscription to SiriusXM Satellite Radio with your
radio. Following the expiration of the free services, it will be necessary to access the information on the Subscription
Information screen to re-subscribe.
1. Press the “Subscription Info” button on the touchscreen to access the Subscription Information screen.
2. Write down the Sirius ID numbers for your receiver. To reactivate your service, either call the number listed on the screen or visit the provider online.
SiriusXM Travel Link is a separate subscription.
Accessibility — If Equipped
After pressing the “Accessibility” button on the touch-
screen, the following settings will be available:
Setting Name Selectable Options
Accessibility OnOff
NOTE:
The “Accessibility” feature announces a function prior to performing the action selected when using DVD/Blu-ray
functions, when it is activated. For example, when activated, and the “Play” button is selected, the system will an-
nounce “Play button selected”, and then once pressed again the “Play” button will perform its action.10
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2. Then follow the system prompts.
TIP:To start a POI search, push the VR button
. After
the beep, say: “ Find nearestcoffee shop.” SiriusXM Guardian (4C/4C NAV)— If EquippedCAUTION!
Some SiriusXM Guardian services, including SOS Call
and Roadside Assistance Call will NOT work without
an operable LTE (voice/data) or 3G or 4G (data) net-
work connection compatible with your device.
NOTE: Your vehicle may be transmitting data as autho-
rized by the subscriber.
An included trial and/or subscription is required to take
advantage of the SiriusXM Guardian services in the next
section of this guide. To register with SiriusXM Guardian,
press the Apps button on the Uconnect 4C/4C NAV
touchscreen to get started.
NOTE: SiriusXM Guardian is available only on equipped
vehicles purchased within the continental United States,
Alaska, Hawaii and Canada. Services can only be used
where coverage is available; see coverage map for details.
SOS Call
Theft Alarm Notification
Remote Door Lock/Unlock
Uconnect 4C NAV With 8.4–inch Display Navigation
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Send & Go
Vehicle Finder
Stolen Vehicle Assistance
Remote Vehicle Start**
Remote Horn & Lights
Roadside Assistance Call
Vehicle Health Reports**
Vehicle Health Alert**
Performance Pages Plus**
**If vehicle is equipped.
Register (4C/4C NAV)
To unlock the full potential of SiriusXM Guardian in your
vehicle, you must activate your SiriusXM Guardian ser-
vices.
1. Press the Apps icon on the bottom of your in-vehicletouchscreen. 2. Select the Activate Services icon from your list of apps.
3. Select “Customer Care” to speak with a SiriusXM
Guardian Customer Care agent who will activate ser-
vices in your vehicle, or select “Enter Email” to activate
on the web.
• U.S. residents visit: www.siriusxm.com/guardian.
• Canadian residents visit: www.siriusxm.ca/guardian.
Vehicle Health Report/Alert (4C/4C NAV)
Your vehicle will send you a monthly email report, which
summarizes the performance of your vehicle’s key systems
so you can stay on top of your vehicle’s maintenance needs
if you are registered for SiriusXM Guardian. Your vehicle
will also send you Vehicle Health Alerts when it detects
issues with its key systems that need your attention. For
further information, refer to your Uconnect Owner ’s
Manual Supplement.
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Mobile App (4C/4C NAV)
You’re only a few steps away from using remote com-
mands and sending a destination from your phone to your
vehicle.
To use the Uconnect Mobile App:
•Once you have registered your SiriusXM Guardian
services, download the Uconnect App to your mobile
device. Use your Owner Account login and password to
open the app. •
Once on the “Remote” screen, you can begin using
Remote Door Lock/Unlock, Remote Vehicle Start, and
activate your horn and lights remotely, if equipped.
• Press the “Location” button on the bottom menu bar of
the app to bring up a map to locate your vehicle or send
a location to your Uconnect Navigation using Vehicle
Finder and Send & Go , if equipped.
• Press the “Settings” side menu in the upper left corner of
the app to bring up app settings.
NOTE: For further information please visit
DriveUconnect.com (U.S. Residents) or DriveUconnect.ca
(Canadian Residents).
SiriusXM Travel Link (4C NAV)
Need to find a gas station, view local movie listings, check
a sports score or the 5-day weather forecast? SiriusXM
Travel Link is a suite of services that brings a wealth of
information right to your Uconnect 4C NAV system. (Not
available for 4C system.)
Mobile App
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Additional Information
© 2018 FCA US LLC. All rights reserved. Mopar and
Uconnect are registered trademarks and Mopar Owner
Connect is a trademark of FCA US LLC. Android is a
trademark of Google Inc. SiriusXM and all related marks
and logos are trademarks of SiriusXM Radio Inc.
Uconnect System Support:
•U.S. residents visit DriveUconnect.com or call: 1-877-
855-8400(24 hours a day 7 days a week)
• Canadian residents visit DriveUconnect.ca or call: 1-800-
465-2001(English) or 1-800-387-9983(French)
SiriusXM Guardian services support:
• U.S. residents visit www.siriusxm.com/guardian or call:
1-844-796-4827
• Canadian residents visit www.siriusxm.ca/guardian or
call: 1-877-324-9091
CD/DVD DISC MAINTENANCE
To keep a CD/DVD in good condition, take the following
precautions:
1. Handle the disc by its edge; avoid touching the surface. 2. If the disc is stained, clean the surface with a soft cloth,
wiping from center to edge.
3. Do not apply paper or tape to the disc; avoid scratching the disc.
4. Do not use solvents such as benzene, thinner, cleaners, or anti-static sprays.
5. Store the disc in its case after playing.
6. Do not expose the disc to direct sunlight.
7. Do not store the disc where temperatures may become too high.
NOTE: If you experience difficulty in playing a particular
disc, it may be damaged (e.g., scratched, reflective coating
removed, a hair, moisture or dew on the disc), oversized, or
have protection encoding. Try a known good disc before
considering disc player service.
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CUSTOMER ASSISTANCE
CONTENTS
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE ........................568
▫ Prepare For The Appointment ..............568
▫ Prepare A List ........................ .568
▫ Be Reasonable With Requests ..............568
 IF YOU NEED ASSISTANCE ................568
▫ FCA US LLC Customer Center .............569
▫ FCA Canada Inc. Customer Center ...........569
▫ In Mexico Contact ..................... .569
▫ Puerto Rico And U.S. Virgin Islands ..........569▫
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY) ....................569
▫ Service Contract .......................570
 WARRANTY INFORMATION ...............571
 MOPARPARTS .........................571
 REPORTING SAFETY DEFECTS .............571
▫ In The 50 United States And Washington, D.C. . .571
▫ In Canada ............................571
 PUBLICATION ORDER FORMS .............572
11

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep
a maintenance log of your vehicle’s service history. This
can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident or
work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho-
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service.
The manufacturer’s authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest
information to ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
568 CUSTOMER ASSISTANCE