DODGE DURANGO 2020 Owners Manual

STARTING AND OPERATING199
SPORT MODE — IF EQUIPPED
Your vehicle is equipped with a Sport Mode
feature. This mode is a configuration set up for
typical enthusiast driving. The engine,
transmission, and steering systems are all set
to their SPORT settings. Sport Mode will provide
improved throttle response and modified
transmission shift points for an enhanced
driving experience, as well as greater amount of
steering feel. This mode may be activated and
deactivated by pushing the Sport button on the
instrument panel switch bank.
ALL-WHEEL DRIVE OPERATION
SINGLE-SPEED OPERATING
I
NSTRUCTIONS/PRECAUTIONS— IF
E
QUIPPED
This system contains a single-speed (HI range
only) transfer case, which provides convenient
full-time All-Wheel Drive (AWD). No driver
interaction is required. The Brake Traction
Control (BTC) System, which combines standard
ABS and Traction Control, provides resistance
to any wheel that is slipping to allow additional
torque transfer to wheels with traction. NOTE:
This system is not appropriate for conditions
where LOW range is recommended. Refer to
“Driving Tips” in this chapter for further informa-
tion.
ELECTRONICALLY SHIFTED TRANSFER
C
ASE (THREE-POSITION SWITCH) — IF
E
QUIPPED
This is an electronically shifted transfer case
and it is operated by the AWD Control Switch,
which is located on the center console.

AWD Control Switch (Three-Position)
This electronically shifted transfer case
provides three mode positions:
All-wheel drive automatic range (AWD AUTO)
All-wheel drive low range (LOW RANGE)
Neutral (NEUTRAL)
This electronically shifted transfer case is
designed to be driven in the AWD AUTO position
for normal street and highway conditions on dry
hard surfaced roads.
For variable driving conditions, the AWD AUTO
mode can be used. In this mode, the front axle
is engaged, but the vehicle's power is sent to
the rear wheels. All-wheel drive will be
automatically engaged when the vehicle senses
a loss of traction.
When additional traction is required, the
transfer case LOW RANGE position can be used
to lock the front and rear driveshafts together
forcing the front and rear wheels to rotate at the
same speed. This is accomplished by rotating
the AWD Control Switch to the desired position.
Refer to “Shifting Procedure” for specific
shifting instructions.
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200STARTING AND OPERATING
The LOW RANGE position is designed for loose,
slippery road surfaces only. Driving in the LOW
RANGE position on dry hard surfaced roads may
cause increased tire wear and damage to the
driveline components.
Transfer Case Position Indicator Messages
The Transfer Case Position Indicator messages
(AWD AUTO and LOW RANGE) are located in the
instrument cluster and indicate the current and
desired transfer case selection. Refer to
“Instrument Cluster Display” in “Getting To
Know Your Instrument Panel” for further
information. When you select a different
transfer case position, the position indicator
lights will do the following:
If All Shift Conditions Are Met:

1. The current position indicator light will turn
off.

2. The selected position indicator light will flash until the transfer case completes the
shift.
3. When the shift is complete, the indicator light for the selected position will stop
flashing and remain on. If shift conditions are not met, one or more of
the following events may occur:

1. The indicator light for the current position
will remain on.

2. The newly selected position indicator light will continue to flash.
3. The transfer case will not shift.
NOTE:
Before retrying a selection, make certain that all
the necessary requirements for selecting a new
transfer case position have been met. To retry
the selection, turn the control knob back to the
current position, wait five seconds, and retry
selection. To find the shift requirements, refer
to the "Shifting Procedure" for your transfer
case, located in this section.
The “SERV AWD” Warning Light monitors the
electronic shift all-wheel drive system. If this
light remains on after engine start up or
illuminates during driving, it means that the
all-wheel drive system is not functioning
properly and that service is required. NOTE:
Do not attempt to make a shift while only the
front or rear wheels are spinning. This could
cause damage to driveline components.
When operating your vehicle in LOW RANGE, the
engine speed is approximately three times that
of the AWD AUTO position at a given road speed.
Take care not to overspeed the engine and do
not exceed 25 mph (40 km/h).
Proper operation of all-wheel drive vehicles
depends on tires of equal size, type and
circumference on each wheel. Any difference in
tire size can cause damage to the transfer case.
Because all-wheel drive provides improved
traction, there is a tendency to exceed safe
turning and stopping speeds. Do not go faster
than road conditions permit.
WARNING!
Always engage the parking brake when
powering down the vehicle if the “SERV AWD
Warning Light” is illuminated. Not engaging
the parking brake may allow the vehicle to roll
which may cause personal injury.

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STARTING AND OPERATING201
For additional information on the appropriate
use of each transfer case mode position, see
the information below:
AWD Auto
All-Wheel Drive Auto Range – This range sends
power to the rear wheels. The all-wheel drive
system will be automatically engaged when the
vehicle senses a loss of traction. Additional
traction for varying road conditions.
LOW Range
All-Wheel Drive Low Range – This range
provides low speed all-wheel drive. Locks the
front and rear driveshafts together forcing the
front and rear wheels to rotate at the same
speed. Additional traction and maximum pulling
power for loose, slippery road surfaces only. Do
not exceed 25 mph (40 km/h).
NEUTRAL (N)
This range disengages both the front and rear
driveshafts from the powertrain. To be used for
flat towing behind another vehicle. Refer to
“Recreational Towing” in this chapter for further
information.
SHIFTING PROCEDURE
NOTE:
If any of the requirements to select a new
transfer case position have not been met, the
transfer case will not shift. The position indi -
cator light for the previous position will
remain on and the newly selected position
indicator light will continue to flash until all
the requirements for the selected position
have been met. To retry a shift: return the control switch back
to the original position, make certain all shift
requirements have been met, wait five
seconds and try the shift again.
If all the requirements to select a new
transfer case position have been met, the
current position indicator light will turn off,
the selected position indicator light will flash
until the transfer case completes the shift.
When the shift is complete, the position indi
-
cator light for the selected position will stop
flashing and remain on.
AWD Auto To Low Range
NOTE:
When shifting into or out of LOW RANGE some
gear noise may be heard. This noise is normal
and is not detrimental to the vehicle or occu -
pants.
Shifting can be performed with the vehicle
rolling 2 to 3 mph (3 to 5 km/h) or completely
stopped. Use either of the following procedures:
WARNING!
You or others could be injured or killed if you
leave the vehicle unattended with the transfer
case in the NEUTRAL position without first
fully engaging the parking brake. The transfer
case NEUTRAL position disengages both the
front and rear drive shafts from the
powertrain and will allow the vehicle to roll,
even if the transmission is in PARK. The
parking brake should always be applied when
the driver is not in the vehicle.
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202STARTING AND OPERATING
Preferred Procedure

1. With the engine running, slow the vehicle
to 2 to 3 mph (3 to 5 km/h).

2. Shift the transmission into NEUTRAL.
3. While still rolling, rotate the AWD control switch to the desired position.
4. After the desired position indicator light is on (not flashing), shift the transmission
back into gear.
Alternate Procedure

1. Bring the vehicle to complete stop.

2. With the ignition in ON/RUN position and engine running, shift the transmission to
NEUTRAL.
3. Rotate the AWD control switch to the desired position.
4. After the desired position indicator light is on (not flashing), shift the transmission
back into gear. NOTE:
If steps 1 or 2 of either the Preferred or Alter
-
nate Procedure are not satisfied prior to
attempting the shift or if they no longer are
being met while the shift attempt is in
process, the desired position indicator light
will flash continuously while the original posi -
tion indicator light is on, until all require -
ments have been met.
The ignition switch must be in the ON/RUN
position for a shift to take place and for the
position indicator lights to be operable. If the
ignition switch is not in the ON/RUN position,
then the shift will not take place and no posi -
tion indicator lights will be on or flashing.
NEUTRAL Shift Procedure
For information regarding the transfer case
NEUTRAL (N) shift procedure, refer to “Shifting
Into NEUTRAL (N)” in “Recreational Towing” in
this chapter.
FUEL SAVER TECHNOLOGY 5.7L/6.4L ONLY
— IF EQUIPPED
This feature offers improved fuel economy by
shutting off four of the engine's eight cylinders
during light load and cruise conditions. The
system is automatic with no driver inputs or
additional driving skills required.
NOTE:
This system may take some time to return to full
functionality after a battery disconnect.
POWER STEERING
The electric power steering system will give you
good vehicle response and increased ease of
maneuverability in tight spaces. The system will
vary its assist to provide light efforts while
parking and good feel while driving. If the
electric steering system experiences a fault that
prevents it from providing assist, you will still
have the ability to steer the vehicle manually.

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STARTING AND OPERATING203
Alternate electric power steering efforts can be
selected through the Uconnect System. Refer to
”Customer Programmable Features” within
“Uconnect Settings” in “Multimedia” for further
information.
If the Electric Power Steering warning
icon is displayed and the “SERVICE
POWER STEERING” or the “POWER
STEERING ASSIST OFF – SERVICE
SYSTEM” message is displayed within the
instrument cluster display, this indicates the
vehicle needs to be taken to the dealer for
service. Refer to “Warning Lights And
Messages” in “Getting To Know Your
Instrument Panel” for further information. NOTE:
Even if the power steering assistance is no
longer operational, it is still possible to steer
the vehicle. Under these conditions there will
be a substantial increase in steering effort,
especially at low speeds and during parking
maneuvers.
If the condition persists, see an authorized
dealer for service.
If the Steering icon is displayed and the
“POWER STEERING SYSTEM OVER TEMP”
message is displayed on the instrument cluster
screen, they indicate that extreme steering
maneuvers may have occurred which caused
an over temperature condition in the power
steering system. Once driving conditions are
safe, pull over and let the vehicle idle for a few
moments until the icon and message turn off.
STOP/START SYSTEM — IF EQUIPPED
The Stop/Start function is developed to reduce
fuel consumption. The system will stop the
engine automatically during a vehicle stop if the
required conditions are met. Releasing the
brake pedal or pressing the accelerator pedal
will automatically re-start the engine. This vehicle has been upgraded with a heavy
duty starter, enhanced battery, and other
upgraded engine parts, to handle the additional
engine starts.
AUTOMATIC MODE
The Stop/Start feature is enabled
after every normal customer engine
start. At that time, the system will go
into STOP/START READY and if all
other conditions are met, can go into a STOP/
START AUTOSTOP ACTIVE “Autostop” mode.
To Activate The Autostop Mode, The Following
Must Occur:
The system must be in STOP/START READY
state. A STOP/START READY message will be
displayed in the instrument cluster display
within the Stop/Start section. Refer to
“Instrument Cluster” in “Getting To Know
Your Instrument Panel” for further informa -
tion.
The vehicle must be completely stopped.
The gear selector must be in a forward gear
and the brake pedal depressed.
WARNING!
Continued operation with reduced assist
could pose a safety risk to yourself and
others. Service should be obtained as soon
as possible.
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204STARTING AND OPERATING
The engine will shut down, the tachometer will
move to the zero position and the Stop/Start
telltale will illuminate indicating you are in
Autostop. Customer settings will be maintained
upon return to an engine running condition.
Refer to the “Stop/Start System” in the
“Starting And Operating” section for further
information.
POSSIBLE REASONS THE ENGINE DOES
N
OT AUTOSTOP
Prior to engine shut down, the system will check
many safety and comfort conditions to see if
they are fulfilled. Detailed information about the
operation of the Stop/Start system may be
viewed in the instrument cluster display Stop/
Start Screen. In the following situations, the
engine will not stop:
Driver’s seat belt is not buckled.
Driver’s door is not closed.
Battery temperature is too warm or cold.
Battery charge is low.
The vehicle is on a steep grade.
Cabin heating or cooling is in process and an
acceptable cabin temperature has not been
achieved.
HVAC is set to full defrost mode at a high
blower speed.
HVAC set to MAX A/C.
Engine has not reached normal operating
temperature.
The transmission is not in a forward gear.
Hood is open.
Brake pedal is not pressed with sufficient
pressure.
Other Factors Which Can Inhibit Autostop
Include:
Accelerator pedal input.
Engine temp too high.
5 mph (8 km/h) threshold not achieved from
previous Autostop.
Steering angle beyond threshold.
ACC is on and speed is set. It may be possible for the vehicle to be driven
several times without the Stop/Start system
going into a STOP/START READY state under
more extreme conditions of the items listed
above.
TO START THE ENGINE WHILE IN
A
UTOSTOP MODE
While in a forward gear, the engine will start
when the brake pedal is released or the throttle
pedal is depressed. The transmission will
automatically re-engage upon engine restart.
Conditions That Will Cause The Engine To Start
Automatically While In Autostop Mode:
The transmission selector is moved out of
DRIVE.
To maintain cabin temperature comfort.
HVAC is set to full defrost mode.
HVAC system temperature or fan speed is
manually adjusted.
Battery voltage drops too low.

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STARTING AND OPERATING205
Low brake vacuum (e.g. after several brake
pedal applications).
Stop/Start OFF switch is pushed.
A Stop/Start system error occurs.
TO MANUALLY TURN OFF THE STOP/
S
TART SYSTEM

Stop/Start OFF Switch

1. Push the Stop/Start OFF switch (located on the switch bank). The light on the switch
will illuminate.

2. The “STOP/START OFF” message will appear in instrument cluster display within
the Stop/Start section. Refer to “Instrument
Cluster” in “Getting To Know Your
Instrument Panel” for further information. 3. At the next vehicle stop (after turning off the
Stop/Start system), the engine will not be
stopped.
4. The Stop/Start system will reset itself back to an on condition every time the ignition is
turned off and back on.
TO MANUALLY TURN ON THE STOP/
S
TART SYSTEM
Push the Stop/Start OFF switch (located on the
switch bank). The light on the switch will turn
off.
SYSTEM MALFUNCTION
If there is a malfunction in the Stop/Start
system, the system will not shut down the
engine. A “SERVICE STOP/START SYSTEM”
message will appear in the instrument cluster
display. Refer to “Instrument Cluster Display“ in
“Getting to Know Your Instrument Panel” for
further information.
If the “SERVICE STOP/START SYSTEM”
message appears in the instrument cluster
display, have the system checked by an
authorized dealer.
SPEED CONTROL — IF EQUIPPED
When engaged, the Speed Control takes over
accelerator operations at speeds greater than
20 mph (32 km/h).
The Speed Control buttons are located on the
right side of the steering wheel.

Speed Control Buttons

1 — On/Off
2 — CANC/Cancel
3 — SET (+)/Accel
4 — RES/Resume
5 — SET (-)/Decel
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206STARTING AND OPERATING
NOTE:
In order to ensure proper operation, the Speed
Control system has been designed to shut down
if multiple Speed Control functions are operated
at the same time. If this occurs, the Speed
Control system can be reactivated by pushing
the Speed Control on/off button and resetting
the desired vehicle set speed.
TO ACTIVATE
Push the on/off button to activate the Speed
Control. “CRUISE CONTROL READY” will appear
in the instrument cluster display to indicate the
Speed Control is on. To turn the system off,
push the on/off button a second time. “CRUISE CONTROL OFF” will appear in the
instrument cluster display to indicate the Speed
Control is off. The system should be turned off
when not in use.
TO SET A DESIRED SPEED
Turn the Speed Control on. When the vehicle
has reached the desired speed, push the SET
(+) or SET (-) button and release. Release the
accelerator and the vehicle will operate at the
selected speed. Once a speed has been set, a
message “CRUISE CONTROL SET TO MPH
(km/h)” will appear indicating what speed was
set. A cruise indicator lamp, along with set
speed will also appear and stay on in the
instrument cluster when the speed is set.
TO VARY THE SPEED SETTING
To Increase Speed
When the Speed Control is set, you can increase
speed by pushing the SET
(+) button.
The driver's preferred units can be selected
through the instrument cluster display. Refer to
“Getting To Know Your Instrument Panel” for
more information. The speed increment shown
is dependent on the chosen speed unit of U.S.
(mph) or Metric (km/h):
U.S. Speed (mph)
Pushing the SET (+) button once will result in
a 1 mph increase in set speed. Each subse -
quent tap of the button results in an increase
of 1 mph.
If the button is continually pushed, the set
speed will continue to increase until the
button is released, then the new set speed
will be established.
WARNING!
Speed Control can be dangerous where the
system cannot maintain a constant speed.
Your vehicle could go too fast for the
conditions, and you could lose control and
have an accident. Do not use Speed Control
in heavy traffic or on roads that are winding,
icy, snow-covered or slippery.
WARNING!
Leaving the Speed Control system on when
not in use is dangerous. You could
accidentally set the system or cause it to go
faster than you want. You could lose control
and have an accident. Always leave the
system OFF when you are not using it.

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STARTING AND OPERATING207
Metric Speed (km/h)
Pushing the SET (+) button once will result in
a 1 km/h increase in set speed. Each subse -
quent tap of the button results in an increase
of 1 km/h.
If the button is continually pushed, the set
speed will continue to increase until the
button is released, then the new set speed
will be established.
To Decrease Speed
When the Speed Control is set, you can
decrease speed by pushing the SET (-) button.
The driver's preferred units can be selected
through the instrument cluster display. Refer to
“Getting To Know Your Instrument Panel” for
more information. The speed decrement shown
is dependent on the chosen speed unit of U.S.
(mph) or Metric (km/h):
U.S. Speed (mph)
Pushing the SET (-) button once will result in
a 1 mph decrease in set speed. Each subse -
quent tap of the button results in a decrease
of 1 mph.
If the button is continually pushed, the set
speed will continue to decrease until the
button is released, then the new set speed
will be established.
Metric Speed (km/h)
Pushing the SET (-) button once will result in
a 1 km/h decrease in set speed. Each subse -
quent tap of the button results in a decrease
of 1 km/h.
If the button is continually pushed, the set
speed will continue to decrease until the
button is released, then the new set speed
will be established.
TO ACCELERATE FOR PASSING
Press the accelerator as you would normally.
When the pedal is released, the vehicle will
return to the set speed.
Using Speed Control On Hills
The transmission may downshift on hills to
maintain the vehicle set speed.
NOTE:
The Speed Control system maintains speed up
and down hills. A slight speed change on
moderate hills is normal. On steep hills, a greater speed loss or gain may
occur so it may be preferable to drive without
Speed Control.
TO RESUME SPEED
To resume a previously set speed, push the RES
button and release. Resume can be used at any
speed above 20 mph (32 km/h).
TO DEACTIVATE
A soft tap on the brake pedal, pushing the CANC
button, or normal brake pressure while slowing
the vehicle will deactivate the Speed Control
without erasing the set speed from memory.
Pushing the on/off button or placing the ignition
in the OFF position, erases the set speed from
memory.
WARNING!
Speed Control can be dangerous where the
system cannot maintain a constant speed.
Your vehicle could go too fast for the
conditions, and you could lose control and
have an accident. Do not use Speed Control
in heavy traffic or on roads that are winding,
icy, snow-covered or slippery.
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208STARTING AND OPERATING
(Continued)
The following conditions will also deactivate the
Speed Control without erasing the set speed
from memory:
Vehicle parking brake is applied
Stability event occurs
Gear selector is moved out of DRIVE
Engine overspeed occurs
ADAPTIVE CRUISE CONTROL (ACC) — IF
EQUIPPED
Adaptive Cruise Control (ACC) increases the
driving convenience provided by cruise control
while traveling on highways and major
roadways. However, it is not a safety system
and not designed to prevent collisions. Speed
Control function performs differently. Please
refer to the proper section within this chapter.
ACC will allow you to keep cruise control
engaged in light to moderate traffic conditions
without the constant need to reset your cruise
control. ACC utilizes a radar sensor and a
forward facing camera designed to detect a
vehicle directly ahead of you. NOTE:
If the sensor does not detect a vehicle ahead
of you, ACC will maintain a fixed set speed.
If the ACC sensor detects a vehicle ahead,
ACC will apply limited braking or accelerate
(not to exceed the original set speed) auto
-
matically to maintain a preset following
distance, while matching the speed of the
vehicle ahead.
The Cruise Control system has two control
modes:
Adaptive Cruise Control mode for main -
taining an appropriate distance between
vehicles.
Normal (Fixed Speed) Cruise Control mode
for cruising at a constant preset speed. For
additional information, refer to “Normal
(Fixed Speed) Cruise Control Mode” in this
section.
NOTE:
Normal (Fixed Speed) Cruise Control will not
react to preceding vehicles. Always be aware of
the mode selected. You can change the mode by using the Cruise
Control buttons. The two control modes
function differently. Always confirm which mode
is selected.
WARNING!
Adaptive Cruise Control (ACC) is a conve
-
nience system. It is not a substitute for
active driver involvement. It is always the
driver’s responsibility to be attentive of
road, traffic, and weather conditions,
vehicle speed, distance to the vehicle
ahead; and, most importantly, brake opera -
tion to ensure safe operation of the vehicle
under all road conditions. Your complete
attention is always required while driving to
maintain safe control of your vehicle.
Failure to follow these warnings can result
in a collision and death or serious personal
injury.

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