service DODGE DURANGO 2020 Vehicle Warranty

After the 100% replacement term expires and the tire is still within 72
months from date of manufacture, the amount of credit will be deter-
mined by the percentage of original tread depth remaining on the tire.
Under all circumstances, the cost of mounting, balancing and any other
service charges including applicable taxes are required to be paid by the
consumer.
MILEAGE TREAD WEAR LIMITED WARRANTY
Most patterns manufactured by NEXEN TIRE are assigned a mileage
warranty that protects the consumer against premature tread wear. If a
tire reaches the end of its “usable tread life” before the stated mileage
warranty, the consumer will be issued a replacement Nexen tire on a pro
rata basis, which means the consumer will be responsible for a percent-
age of the replacement cost. In order to maintain tread wear warranty, all
tires must be rotated at least every 5,000-6,000 miles (8,000-10,000 km).
Under all circumstances, the cost of mounting, balancing and any other
service charges including applicable taxes are required to be paid by the
consumer.
WHAT IS NOT COVERED UNDER THIS LIMITED WARRANTY
•Ride complaints after the first 2/32 of tread wear or replacement of 3
or more tires from the same vehicle will not be accepted.
• Road hazard damage such as cuts, snags, punctures or tire repair,
bruises, impact breaks, etc. (Check Road Hazard Replacement Pro-
gram for patterns that are covered against this type of damage).
• Premature or irregular wear due to vehicle mechanical deficiencies or
failure to rotate the tires at recommended intervals.
• Tires on any vehicle registered and normally operated outside the
United States.
• Damage from incorrect mounting or dismounting of the tire, incorrect
application, water or other material trapped inside the tire during
mounting or failure to balance the tires.
• Damage from over or under inflation, overloading, fire, theft, and
defective vehicle mechanical conditions.
• Racing, off road use and misapplications of tire to vehicle.
• Ozone or weather cracking on tires after 48 months from the date of
manufacture or other abuse, misuse, tire alteration, run flat.
NEXEN TIRE
188

•Any tires worn beyond the wear indicators. (Less than 2/32 remain-
ing tread depth). remaining tread depth).
• Flat spotting caused by improper storage or brake lock.
• Accident, fire, chemical corrosion, tire alteration or vandalism.
• Tire which D.O.T. identification number and/or brand name removed
intentionally.
• Loss of time or use, inconvenience or any incidental or consequential
damage.
• Original equipment tires on new vehicle. (See separate warranty, if
applicable, in your vehicle’s glove box.)
• Tires purchased as used.
• Tires used on Recreational Vehicles (For camping & Motor homes, etc.)
or in commercial service.
OTHER LIMITATIONS INCLUDE BUT ARE NOT LIMITED TO THE
FOLLOWING:
•Failure to rotate tires as recommended voids the tread wear warranty.
• If tires are different size on front and rear of vehicle, and therefore can’t
be rotated, the mileage warranty for the rear tires will be half of the
stated mileage warranty.
•

tires
must
be
used
only
in

months,
which
are

deter-mined
to
be
September
1st
through
April
30th
of
the
following

year.
Documentation
is
required
showing
date
of
installation
and

removal
to
maintain
tread
wear
warranty.
ROAD HAZARD REPLACEMENT PROGRAM
Most patterns sold by NEXEN TIRE are covered by a road hazard
warranty that protects the consumer against non-repairable damage
caused by puncture, snag, cut, bruise or impact break. Typical road
hazards are nails, glass, potholes and other debris. Covered tires will be
eligible for a free replacement for the first 3/32 of original tread depth,
or for a period of two years from the date of purchase; whichever comes
first. If the DOT # on the tire is greater than 2 years from the adjustment
date, an invoice showing date of purchase is necessary. The cost of
mounting, balancing and any other service charges including applicable
taxes are required to be paid by the consumer.
NEXEN TIRE
189

For more information or service regarding NEXEN TIRE, please contact
your nearest Authorized NEXEN Dealer.
For more information, please call the toll-free technical support number:
1-800-57-NEXEN 1-800-576-3936 / 1-866-70-NEXEN 1-866-706-3936
NEXEN TIRE AMERICA INC.
21073 Pathfinder Road Suite 100 Diamond Bar, CA 91765 Toll Free Number
1-800-57-NEXEN 1-800-576-3936/ 1-866-70-NEXEN 1-866-706-3936
FAX: 1-909-781-6590 / 1-909-923-3991 www.NexenTireUSA.com
NEXEN TIRE
192

TIRE SERVICE RECORDPlease ensure that your dealer completes the information below at the recommended service interval.
NEXEN TIRE196

What Is The Adjustment Policy And For How Long?
If a Pirelli tire becomes unserviceable due to workmanship or material
anomalies during the initial warranty period, which is one year from the
date of original retail purchase of the vehicle or purchase of replacement
tires (purchase receipt required) or within the first 2/32” of the original
usable tread, whichever occurs first, the tire will be replaced with the
same or comparable tire at no charge to the owner. To receive consider-
ation for warranty coverage, tires must be returned to a PTI authorized
dealer. Tire Inspection Personnel designated by PTI make the final
determination regarding qualification for Workmanship and Materials
and Limited Tread wear coverage on tires submitted to Pirelli via an
authorized Pirelli dealer. If the tire is presented for ride related anomalies
the warranty period is one year from the date of original retail purchase
of the vehicle or purchase of replacement tires (purchase receipt required)
or within the first 2/32” of the original usable tread, whichever occurs
first. The owner must pay for any associated service charges, including
costs associated with mounting and balancing in both the aforemen-
tioned cases.
After the initial warranty period, if a Pirelli tire becomes unserviceable
due to workmanship or material anomalies the owner must pay the cost
for a comparable new Pirelli brand or PTI private brand replacement tire
on a pro-rata basis. The authorized Pirelli Dealer will determine the cost
by multiplying the percentage of the original usable tread worn by the
current dealer selling price. The owner must pay for any associated
service charges, including costs associated with mounting and balancing
of the tire.
A tire has delivered its original usable tread life and is considered 100%
worn when the tread wear indicators (2/32” tread remaining) become
visible regardless of age or mileage.
PIRELLI TIRES198

Road Hazard Policy For Run Flat Tires Only
Pirelli Run Flat tires are manufactured with technology that allows
limited low-inflation operation in the event of sudden loss of pressure.
Pirelli does not recommend the repair of run flat tires and as a result,
Pirelli provides road hazard coverage on all Pirelli produced tires that are
manufactured with run flat technology. To qualify for Run Flat Road
Hazard coverage, a completed claim form along with the tire exhibiting
the road hazard must be returned to Pirelli through an authorized Pirelli
dealer.
If a Run Flat tire becomes unserviceable due to workmanship or materials
anomalies or road hazard injury during the initial warranty period,
which is one year from the date of original retail purchase of the vehicle
or purchase of replacement tires (purchase receipt required) or within the
first 2/32” of the original usable tread, whichever occurs first, the tire will
be replaced with the same or comparable tire at no charge for the tire to
the owner. After the initial warranty period, if a Run Flat tire becomes
unserviceable due to workmanship or materials anomalies or road
hazard injury, the owner must pay the cost of a comparable new Pirelli
brand or PTI private brand replacement tire on a pro-rata basis. The
authorized Pirelli dealer will determine the cost by multiplying the
percentage of the original usable tread worn by the current dealer selling
price. The owner must pay for any associated service charges, including
costs associated with mounting and balancing of the tire. This Road
Hazard Policy is not a warranty. PTI does not warranty that a Pirelli tire
will not fail due to road hazard and does not authorize any person,
including authorized Pirelli dealers, to make such a warranty.
PIRELLI TIRES
201

•Tires on any vehicle registered and normally operated outside the
United States of America or Canada.
• Tires transferred from the vehicle on which they were originally
installed.
• Tires misapplied due to insufficient Speed Rating, Load Index, under-
sized or oversized tires.
• Tires damaged from improper mounting/dismounting practices,
abuse, misuse, or neglect.
• Tire dealer/retailer services: mounting, dismounting, balancing, stud-
ding, tire rotation, or wheel alignment.
• Mileage warranty on tires fitted as Original Equipment (Pirelli brand
tires supplied as original equipment on new vehicles).
• Passenger tires ( Euro-metric / P-metric ) used on commercial vehicles
or used in commercial applications.
• Tires in which any thing other than air or nitrogen has been used as the
support medium.
• Tires injected with liquid balancer or sealant or any other balancing
material.
• Tires which have been modified by the addition or removal of material
or any tire intentionally altered to change its appearance.
PIRELLI TIRES
Pirelli“Seal Inside” Technology
Select
Pirelli
tires
incorporate
“Seal
Inside”
technology,
a
construction

designed
to
stop
the
loss
of
air
from
a
tire
when
punctured
by
an
object.

Providing
the
puncture
does
not
compromise
the
structural
integrity
of

the
tire,
a
sealing
material
layer
prevents
possible
air
leakage
in
the
event

of
a
carcass
puncture.
The
“Seal
Inside
”
technology
is
not
designed
or
intended
to
be
a

permanent
repair,
and
is
only


meant
to
allow
the
consumer
to
go
to
a

Pirelli
dealer
for
an
inspection
to
determine
if
repair
or
replacement
is

needed.
Visit

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UJSFVTFHVJEFXBSSBOUZUJSFXBSSBOUZ

for
more
information.
What IsNot Covered By The Warranty?
202

•Tires improperly repaired or with repairs not conforming to Tire and
Rubber Association of Canada standards, or with section repairs, or
with a self-vulcanizing plug only or patch only.
• Tires which have been recapped, or retreaded, or regrooved.
• Tires used in racing or other competitive events.
• Tires removed in multiples when only one tire can be claimed, or is
suspect of a claim.
• Ride related anomalies after the first 2/32” of treadwear.
• Tires which become unserviceable because of tire operation in excess of
tire/wheel manufacturers’ specifications and recommendations, in-
cluding spinning.
• Tires which become unserviceable because of a mechanical irregularity
in the vehicle such as misalignment, defective brakes, defective shock
absorbers or struts, or improper rims.
• Tires damaged by fire, chemical corrosion, vandalism, wrecks, chains,
theft, run while flat, under inflated, over inflated or abused during
servicing.
• Tires affected by flat spotting caused by improper transport or storage.
• Tires which became unserviceable because of road hazard injuries (e.g.,
nails, glass, metal objects) or other penetrations or snags, bruises or
impact damage, except for those Run Flat lines/sizes specifically
covered by the Pirelli Road Hazard Policy.
• Tires with weather / ozone cracking which were purchased more than
four years prior to presentation for adjustment. (If no proof of
purchase date is available, the warranty will be four years from the
DOT date).
• Summer tires that developed surface cracks due to use in low ambient
temperatures. These include P Zero Silver, P Zero Trofeo, P Zero Corsa
System, P Zero, P Zero Rosso™, P Zero Nero, Cinturato P1, Cinturato
P7, Scorpion Zero™ and Scorpion Verde.
PIRELLI TIRES
203

TIRE CARE AND SERVICE
1. Tire Sidewall Markings
PIRELLI TIRES
205

Speed Symbol: an alphabetic code indicating the maximum speed at
which the tire can carry a load corresponding to its Load Index under
specified service conditions.
SPEED SYMBOLMAXIMUM SPEED
KM/H MPH
L 120 74
M 130 80
N 140 86
P 150 93
Q 160 99
R 170 105
S 180 112
T 190 118
U 200 124
H 210 130
V 240 149
W 270 168
*ZR Y300 186
(Y) ABOVE 300 ABOVE 186
*For tires having a maximum speed capability above 149 mph, a “ZR”
may appear in the size designation; above 186 mph, a “ZR” must appear
in the size designation, including a ”Y” speed symbol in brackets.
Other Markings:
P-As part of the tire size designation (e.g., P205/65R15), is used to
indicate the tires intended for service on passenger cars.
LT -As part of the tire size designation (e.g. LT235/75R15), is used to
indicate the tires are intended for service on light truck vehicles.
M&S - Letters used to indicate a tire suitable for Mud and Snow and/or
All Season usage.
XL - As part of the size designation (e.g. P235/75R16 XL), is used to
indicate the tire can carry more load as the maximum inflation pressure
and load are greater than a standard load version. (Also could be called
REINFORCED).
PIRELLI TIRES
207