service DODGE DURANGO 2020 Vehicle Warranty

HOW REPLACEMENT CHARGES ARE CALCULATED
Passenger and Light Truck Tires
A tire which becomes unserviceable due to a condition covered by this
workmanship and materials limited warranty will be replaced with a
comparable new MICHELIN® tire, free of charge, when 2/32 nds of an
inch (1.6 mm) or less of the original tread is worn, (or 25% or less,
whichever is more beneficial to the user) and within 12 months of the
date of purchase. Mounting and balancing of the tire is included.You pay
the cost of any other service charges and applicable taxes. When more
than 2/32 nds of an inch (1.6 mm) of original tread has been worn (or
more than 25%, whichever is more beneficial to the user) or after 12
months from the date of purchase, you must pay the cost of a comparable
new MICHELIN® passenger or light truck replacement tire on a pro rata
basis. The retailer will determine the charge by multiplying the percent-
age of the original usable tread worn, by the current selling price at the
adjustment location or the price in the current MICHELIN® Base Price
List, whichever is lower. This list is based on a predetermined price
intended to fairly represent the actual selling price of the tire. You pay the
cost of mounting, balancing and any other service charges and appli-
cable taxes.
Treadwear
A tire meeting the conditions for pro rata replacement, which wears evenly
across the tread, down to the tread wear indicators (2/32nds of an inch
tread remaining) within 6 years of the date of purchase, and before
delivering the warranted miles of service, will be replaced with a compa-
rable new MICHELIN® tire based on mileage received. The participating
MICHELIN® tire retailer will determine the charge by multiplying the
percent of mileage received by the current actual selling price at the
adjustment location or the price of the tire in the current Michelin Base Price
List, whichever is lower. This list is based on a predetermined price
intended to fairly represent the actual selling price of the tire. You pay the
cost of mounting, balancing and any other dealer services and applicable
taxes. Tires which wear out evenly before delivering the warranted mileage
will be replaced on a pro rata basis only if:
1. You are the original purchaser of the tires, you own the vehicle on which they were originally installed, and the tires have been used only
on that vehicle;
MICHELIN
163

2. The tires have been rotated and inspected by a participating MI-CHELIN® tire retailer every 7,500 miles, and the attached Mounting
and Rotation Service Record has been fully completed and signed;
3. The completed Service Record form, Original Owner/Tire Installation Information form, and the Original Invoice are presented to a partici-
pating Michelin tire retailer at the time of adjustment claim; and
4. The tires have not become unserviceable due to a condition listed under.
MICHELIN
WHAT ISNOT COVERED
WHAT
YOU
MUST
DO
WHEN
MAKING
A
CLAIM
When
making

a
claim
under
the
terms
of
this
limited
warranty,
you
must
present

your
tire(s)
to
a
participating
Michelin
retailer.
The
vehicle
on

which
the
tires
were
used
must
be
available
for
inspection.
Michelin

tire
retailers
are
listed
in
the
yellow
pages
under
“Tire
Dealers-
Retail”.
Personal
identification
(i.e.
Driver’s
License,
Credit
Card,

etc.)
and
vehicle
registration
may
be
required.
Yo u
pay
service

charges
for


normal
vehicle
and
tire
maintenance.
CONDITIONS ANDEXCLUSIONS
This
limited
warranty
does
not
provide
compensation
for
loss
of
time,

loss
of
use
of
vehicle,
inconvenience
or
incidental
or
consequential

damages.
Ti re s
presented
for
claim
remain
the
property
of
the
consumer

and
Michelin
accepts
no
responsibility
for
loss
or
damage
to
tires
which

are
in
the
custody
or
control
of
a
Michelin
tire
retailer
for

the
purpose
of

inspection
for
warranty
adjustment.
In
the
event
of
a
disputed
claim,
the
consumer
must
make
the
tire

available
for
further
inspection.
Ti re s
accepted
for
claim
become
the
property
of
Michelin
North
America,

Inc.
No
Michelin
representative,
employee
or
retailer
has
the
authority
to

make
or
imply
any
representation,
promise

or
agreement,
which
in
any

way
varies
from
the
terms
of
this
warranty.
This
warranty
applies
only
in
the
United
States
and
Canada.
164

SAFETY MAINTENANCE INFORMATION
Read your Tire Owner ’s Manual, the information on the sidewall of your
tires, your vehicle owner ’s manual and vehicle tire information placard
for essential safety and maintenance information. When service is
required:
1. Contact a participating Michelin tire retailer listed in your local yellowpages.
2.
If additional assistance in locating a participating Michelin tire retailer is
required, please call the phone number listed for your area on page
184.
WARNING!
DISREGARDING ANY OF THE SAFETY PRECAUTIONS AND
INSTRUCTIONS CONTAINED IN THIS MANUAL MAY RESULT
IN TIRE FAILURE OR EXPLOSION CAUSING SERIOUS
PERSONAL INJURY OR DEATH.
ARBITRATION CLAUSE
RESOLUTION OF DISPUTES
ALL CLAIMS ARISING FROM THIS LIMITED WARRANTY OR THE
MARKETING, SALE OR PERFORMANCE OF THE PURCHASED PROD-
UCT AGAINST MICHELIN NORTH AMERICA, INC. AND ITS AGENTS,
EMPLOYEES, DEALERS, AFFILIATES, PARENT OR SISTER CORPORA-
TIONS, RELATED CORPORATE ENTITIES, PREDECESSORS, SUCCES-
SORS OR ASSIGNS (HEREINAFTER COLLECTIVELY “MICHELIN”)
SHALL BE SUBJECT TO BINDING ARBITRATION. You and Michelin
acknowledge your and its right to litigate claims, disputes and controversies
arising out of or in connection with this limited warranty or the marketing,
sale or performance of the purchased product in court, but prefer to resolve
any such claims, disputes and controversies through arbitration and hereby
waive the right to litigate such claims, disputes and controversies in court
upon election of arbitration by either party. Therefore, you and Michelin
agree that all claims, disputes, and controversies between you and Michelin
arising out of or in connection with this limited warranty, or any other
warranties, express or implied, including a failure of warranty, or any claims
arising out of or in connection with the marketing, sale or performance of the
purchased product, including but not limited to claims for consumer fraud or
brought under any consumer protection statute, but excluding claims for
personal injury or property damage, shall be finally resolved solely by
MICHELIN
165

arbitration, upon election by either party, according to the formal dispute
resolution procedures then in effect of the National Arbitration Forum, or if
the National Arbitration Forum is no longer conducting such arbitrations, a
successor organization thereto or such other private arbitration service as you
and Michelin North America, Inc. shall mutually agree (the actual authority
involved, the “Arbitral Body”). The Arbitral Body shall decide the issues
submitted in accordance herewith, provided that all substantive questions of
law will be determined under the laws of the State in which you purchased
the product at issue. You agree that no claim subject to arbitration shall be
arbitrated as a class action, or on a class-wide or representative basis, or on
behalf of the general public, or on behalf of other persons that may be
similarly situated. You agree that you do not have the right to act as a private
attorney general, a class representative, or to participate as a member of a
class of claimants with any claim subject to arbitration. You further agree that
no claim subject to arbitration shall be heard by a jury and that any judgment
or award of the Arbitral Body will be final and not subject to judicial review.
All arbitrations will be conducted as document hearings. Each party shall
bear its own costs arising from and associated with the document hearing
with MICHELIN the exception of the arbitrator ’s fee which will be borne by
all parties in equal shares. If either party requests any procedures beyond a
document hearing, the requesting party will be responsible for all fees,
including filing and administrative fees, above and beyond the fees required
for document hearings. Any award of the arbitrator(s) may be entered as a
judgment and shall be enforceable in any court of competent jurisdiction. The
arbitrators will have no authority to award punitive or other damages not
measured by the prevailing party’s actual damages, except as may be
required by statute. Information about arbitration may be obtained and
claims may be filed at any office of the National Arbitration Forum or at P.O.
Box 50191, Minneapolis, MN 55405.
TIRE DISABLEMENT
SAFETY WARNING
Any tire may fail as a result of an improperly repaired puncture, impact
damage, improper inflation, overloading or other conditions resulting
from use or misuse. Tire failures, such as a rapid air loss or a tread and
belt detachment, may increase risk of injury or death and/or property
damage. To reduce the risk of a tire failure, Michelin recommends you
thoroughly read and follow the recommendations in the Michelin
Owner ’s Manual, vehicle owner ’s manual, tire placard information, and
tire sidewall information regarding safety warnings, proper tire use and
maintenance.
MICHELIN166

MICHELIN
Even
a
MICHELIN®
PAX®
System
Ti re
or
Self-Supporting
Zero
Pressure

(ZP)
tire
can
build
up
excessive
heat
when
run
underinflated
for
an

extended
period
of
time.
The
length
of
time
and
distance
a
PA X
System

Tire/Self-Supporting
Zero
Pressure
(ZP)
tire
will
perform
at
low
or
zero

air
pressure
will
depend
upon
the
severity
of
the
event
causing
air
loss,

ambient
temperature,
speed
at
which


the
tire
is
operated,
and
the

conditions
under
which
the
tire
is
operated
(i.e.
hard
braking,
cornering

and
other
sharp
maneuvers
will
greatly
reduce
the
length
of
time
the
tire

can
perform
at
low
or
zero
air
pressure.)
Continuous
use
of
an
underin-
flated
tire
may
lead
to


sudden
tire
destruction.
If
a
tire
at
low
or
zero

pressure
begins
to
vibrate
or
cause
difficulty
in
vehicle
handling,
remove

the
tire
immediately
and
replace
with
the
temporary
spare.
If
Michelin®

PA X
System
Tire/Self-Supporting
Zero
Pressure
(ZP)
tires
are
supplied
as

original
equipment,
refer
to
the
vehicle


owner ’s
manual
for
complete

details
on
the
low
tire
pressure
warning
system
designed
to
alert
you
in

the
event
of
a
low
pressure
condition.
NOTE:

MICHELIN®
SELF-SUPPORTING
ZERO
PRESSURE
(ZP)
TIRES

ARE
TO
BE
USED
ONLY
IN
CONJUNCTION
WITH
AN
OPERA-
TIONAL,
MICHELIN®
APPROVED,
LOW
TIRE
PRESSURE
WARNING

SYSTEM.
Otherwise,
all


provisions
of
the
limited
warranty
are
void.
For

a
list
of
approved
systems,
see
your
participating
Michelin®
tire
retailer,

or
call
toll
free:1-800-847-3435
NOTE:

Some
MICHELIN®
Self-Supporting
Zero
Pressure
(ZP)
tires
can
only
be

mounted
on
special
SH-M
(Symmetric
Hump
-
Modified)
wheels.
These

tires
bear
the
special
SH-M
designation,
molded
into
the
sidewall
of
the

tire,
next
to
the
ZP
designation.
DO
NOT
MOUNT
A
TIRE
WITH
THE

SH-M
DESIGNATION
ON
THE
SIDEW

ALL
ON
A
STANDARD

WHEEL.
DOING
SO
VOIDS
THIS
LIMITED
WARRANTY
AND
COULD

CAUSE
THE
TIRE
TO
BECOME
UNSERVICEABLE
AT
LOW
OR
ZERO

PRESSURE,
RESULTING
IN
SERIOUS
PERSONAL


INJURY
OR
DEATH.
NOTE:

MICHELIN®
PAX®
SYSTEM
TIRES
ARE
TO
BE
USED
ONLY
IN

CONJUNCTION
WITH
AN
OPERATIONAL,
TIRE
PRESSURE

MONITORING
SYSTEM
(TPMS),
APPROVED
BY
THE
VEHICLE

MANUFACTURER
FOR
USE
WITH
THE
PA X
SYSTEM.
Otherwise,
all

provisions
of
the
limited
warranty
are
void.
For
a
list
of
approved

systems,
see
your
authorized
PA X
System
retailer,
or


call
toll
free:

1-877-PAX
TIRE
or
1-877-729-8473
168

For Example Only:
Gauge reading of hot tire:.............................................. 32 psi (220 kPa)
If recommended cold inflation pressure is: .................... 30 psi (205 kPa)
Desired gauge reading of hot tire 30 + 4 psi =.............34 psi (205 + 30 = 235 kPa)
Therefore: add 2 psi....................................................... (15 kPa)
Check cold pressure as soon as possible, preferably within 24 hours.
“Bleeding” air from hot tires could result in underinflation. Use an
accurate tire gauge to check pressures. Never allow children to inflate
or deflate tires.
FOR MICHELIN® PAX® SYSTEM TIRES/SELF-SUPPORTING ZERO
PRESSURE (ZP) TIRES CHECK INFLATION PRESSURES AS SOON
AS POSSIBLE FOLLOWING A LOW PRESSURE WARNING
The PAX® System requires a functioning, correctly calibrated on-board
vehicle tire pressure monitoring system (TPMS) to monitor the air
pressure and alert the driver when a low pressure event occurs. Be
certain to ensure that your vehicle’s Tire Pressure Monitoring System
(TPMS) is functioning and is correctly calibrated. Refer to your vehicle
owner ’s manual or your vehicle dealer.
Low pressure warning systems are designed to alert the driver to a low
air pressure situation in at least one tire on the vehicle. While your ZP
tires are designed to provide continued mobility in the event of an air
loss, the sooner you respond to a warning and take corrective action, the
greater the likelihood that the tire can be returned to service.
Always visually inspect your MICHELIN® PAX® System tire and
self-supporting tires and use a pressure gauge to check the air pressure
in all 4 tires following any low pressure warning. (Unless advised to do
otherwise by the manufacturer of your low pressure warning system.)
If the tire pressure is at or below 18 PSI, proceed to the nearest
Authorized PAX System Retailer for PAX tires or a participating Michelin
tire retailer for ZP tires (or a representative of your vehicle manufacturer
if advised to do so in your vehicle owner ’s manual) and have the tire
demounted and thoroughly inspected for possible internal damage.
If you are unable to see any damage to the tire, and the tire pressure is
more than 18 PSI, reinflate your tire to the proper air pressure. (See
instructions for checking pressures when tires are hot.) When tires
have cooled, check air pressure again. If any tire has lost more than
MICHELIN170

avoid sudden, sharp turns or lane changes and obey all traffic laws.
Failure to do so may result in loss of vehicle control leading to an accident
and serious injury or death.
TIRE ALTERATIONS
Do not make or allow to be made any alterations on your tires.
Alterations may prevent proper performance, leading to tire damage
which can result in an accident. Tires which become unserviceable due to
alterations such as truing, whitewall inlays, addition of balancing or
sealant liquids, or the use of tire dressing containing petroleum distillates
are excluded from warranty coverage.
REPAIRS WHEREVER POSSIBLE, SEE YOUR MICHELIN® TIRE
RETAILER AT ONCE
If any MICHELIN® tire sustains a puncture, have the tire demounted and
thoroughly inspected by any Michelin tire retailer for possible damage that
may have occurred. A tread area puncture in any MICHELIN® passenger or
light truck tire can be repaired provided that the puncture hole is not more
than 1/4” in diameter, not more than one radial cable per casing ply is
damaged, and the tire has not been damaged further by the puncturing
object or by running underinflated. Tire punctures consistent with these
guidelines can be repaired by following the Rubber Manufacturers Asso-
ciation (RMA) recommended repair procedures.
TIRE REPAIRS
Repairs of all tires must be of the combined plug and inside patch type.
Your MICHELIN® PAX® System tires must be removed from the wheel
for inspection prior to repair. Plug only repairs are improper. A tire
should be removed from the rim and inspected prior to repair. Any tire
repair done without removing the tire from the rim is improper. An
improperly repaired tire will cause further damage to the tire by either
leaking air or allowing air, moisture and contaminants to enter the
structure of the tire. An improperly repaired tire can fail suddenly at a
later date.
Never repair a tire with less than 2/32 nds of an inch tread remaining. At
this tread depth, the tire is worn out and must be replaced.
MICHELIN
179

sidewall of the tire. DO NOT MOUNT ZP TIRES WITH THE SH-M
DESIGNATION ON STANDARD WHEELS. IN SUCH APPLICATIONS,
THE TIRES MAY BECOME UNSERVICEABLE AT LOW OR ZERO
PRESSURE, CAUSING SERIOUS PERSONAL INJURY OR DEATH.
SPECIAL MOUNTING INSTRUCTIONS FOR MICHELIN® TRX™
TIRES
The MICHELIN® TRX™ tire is a tubeless tire that must only be mounted
on special wheels (TR or JM type) with millimetric seat diameter. If TRX
tires are mounted on standard wheels, they will not retain air due to an
air escape feature designed into the bead area of these tires.
Do not try to override this feature by mounting TRX tires with tubes.
The MICHELIN® TRX tire must be used on all wheel positions.
TEMPORARY TYPE SPARE TIRES
When using any temporary type spare tire, be sure to follow the vehicle
manufacturer ’s instructions.
READING THE DOT
DOT XXXX XXXX XXX (prior to August 2000)
DOT XXXX XXXX XXX (1990-1999)
DOT XXXX XXXX XXXX (after July 2000)
THE DOT
The “DOT” symbol certifies tire manufacturer ’s compliance with U.S.
Department of Transportation tire safety standards. Next to the symbol is
the tire identification or “serial number”. The first two characters identify
the plant where the tire was manufactured. The next two characters
reflect the tire size. The following one to four digits may be used at the
tire manufacturer ’s option as a descriptive code. The last three characters
are numbers identifying the week and year of manufacture. (Example:
“O25” means second week of the year of decade, eg.: 1995, 1985, etc.) For
the 1990-1999 decade MICHELIN® brand tires are marked with a triangle
pointing to the last three numeric characters. Tires produced after July
2000 have an additional digit to identify a given decade. For example,
2800 means the tire was produced during the 28th week of 2000; 0201
during the 2nd week of 2001. If the last digits of your DOT number
contains three numeric characters and is not marked with a triangle,
consult a qualified tire technician to determine the year of manufacture.
MICHELIN182

SERVICE LIFE FOR PASSENGER CAR AND LIGHT TRUCK
TIRES INCLUDING SPARE TIRES
The following recommendation applies to passenger car and light truck
tires. Tires are composed of various types of material and rubber
compounds, having performance properties essential to the proper
functioning of the tire itself. These component properties evolve over
time. For each tire, this evolution depends upon many factors such as
weather, storage conditions, and conditions of use (load, speed, inflation
pressure, maintenance etc.) to which the tire is subjected throughout its
life. This service-related evolution varies widely so that accurately
predicting the serviceable life of any specific tire in advance is not
possible.
That is why, in addition to regular inspections and inflation pressure
maintenance by consumers, it is recommended to have passenger car and
light truck tires, including spare tires, inspected regularly by a qualified
tire specialist, such as a tire dealer, who will assess the tire’s suitability for
continued service. Tires which have been in use for 5 years or more
should continue to be inspected by a specialist at least annually. Con-
sumers are strongly encouraged to be aware not only of their tires’ visual
condition and inflation pressure but also of any change in dynamic
performance such as increased air loss, noise or vibration, which could be
an indication that the tires need to be removed from service to prevent
tire failure. It is impossible to predict when tires should be replaced based
on their calendar age alone. However the older a tire the greater the
chance that it will need to be replaced due to the service-related evolution
or other conditions found upon inspection or detected during use.
While most tires will need replacement before they achieve 10 years, it is
recommended that any tires in service 10 years or more from the date of
manufacture, including spare tires, be replaced with new tires as a simple
precaution even if such tires appear serviceable and even if they have not
reached the legal wear limit. For tires that were on an original equipment
vehicle (i.e., acquired by the consumer on a new vehicle), follow the
vehicle manufacturer ’s tire replacement recommendations, when speci-
fied (but not to exceed 10 years).
The date when a tire was manufactured is located on the sidewall of each
tire. Consumers should locate the Department of Transportation or DOT
code on the tire which begins with DOT and ends with the week and year
of manufacture. For example, a DOT code ending with “2204” indicates
a tire made in the 22nd week (May) of 2004.
MICHELIN
183

NEXEN TIRE
TOTAL COVERAGE WARRANTY™
(Effective February 1, 2016)
FOR STEEL BELTED RADIAL TIRES MANUFACTURED BY NEXEN
TIRE
ABOUT NEXEN TOTAL COVERAGE WARRANTY
This limited warranty only applies to the original purchaser of new
replacement tires sold by NEXEN TIRE USA (as below NEXEN TIRE),
and has been used on the same vehicle that it was originally installed on.
This warranty applies to tires purchased after February 1st 2016. Tires
purchased before February 1st 2016 are subject to the previous published
warranty.
The Nexen Total Coverage Warranty offers the consumer the following
benefits:
Coverage for Defects in Workmanship and Materials
•Mileage Tread Wear Limited Warranty*
• Road Hazard Replacement Program*
• Roadside Assistance – Flat Tire Change or Tow Service
*Most, but not all Nexen Tire patterns come with a Mileage Tread Wear
Warranty and/or Road Hazard Replacement. Check each pattern for
coverage.
For purposes of this warranty, the term “usable tread life” will be
determined as having at least 2/32” (1.6 mm) of tread remaining evenly
across the tire. If less than 2/32” (1.6 mm) of tread remains at any point
on the face of the tire, the tire will be considered past its usable tread life
and subject to any and all conditions stated below.
WORKMANSHIP AND MATERIALS
All NEXEN tires are warranted against defects in workmanship and
material and will be replaced 100% free of charge for the initial warranty
period which is the first 2/32 (1.6 mm) of original usable tread life, or
within 12 months from the period of purchase, whichever comes first.
NEXEN TIRE
187