service DODGE DURANGO 2020 Vehicle Warranty

Speed Symbol Maximum Speed (KMH) Maximum Speed (MPH)Q 160 99S 180 112T 190 118
U 200 124
H 210 130 V 240 149
W 270 168 Y 300 186
(Y) Above 300 Above 186
ZR** Above 240 Above 149
NOTE:

**For
tires
with
speed
symbols
W
and
Y,
ZR
may
or
may
not
also
appear

within
the
size
designation.
For
tires
with
a
maximum
speed
above

186
MPH
a
ZR
must
appear
in
the
size
designation.
DATE OFTIRE MANUFACTURE
The
date
that
a
tire
was
manufactured
can
be
determined
by
examining

the
last
4
digits
of
the
12
digit
DOT
serial
code,
which
is
found
on
at
least

one
sidewall
of
a
tire.
For
tires
that
were
produced
after
the
year
2000,
the

last
4
digits
of
the
serial
code
will
identify
the
week
and
the
year
that
the

tire
was
manufactured.
If
the
last
4
digits
in
the
DOT
serial
code
were
to

read
“3013”
it
would
mean
that
the
tire
was
manufactured
the
30th
week

of
2013.
If
you
are
uncertain,
check
with
a
qualified
tire
service
profes-
sional
to
be
sure.
FALKEN TIRE CORPORATION
105

MAX LOAD AND INFLATION
The maximum load and inflation pressure is marked on the tire sidewall
in English and metric units.
PLY COMPOSITION AND MATERIALS
The number of plies and their generic composition of cord materials in
the sidewall and tread areas can be found on at least one sidewall of a
tire.
RADIAL MARKING
A radial ply tire will have the word “radial” marked on at least one
sidewall. An “R” found in the tire size marking also refers to the tire
being a radial ply tire.
UNIFORM TIRE QUALITY GRADING SYSTEM (UTQG)
The Uniform Tire Quality Grading Standards (UTQG) were created to
help you make an informed decision when purchasing passenger car tires
by providing relative information about a tire’s treadwear, traction, and
temperature characteristics. Here is a breakdown of the different catego-
ries that the UTQG grades:
TREAD WEAR
The tread wear grade is a comparative rating based on the wear rate of
the tire when tested under controlled conditions on a specified govern-
ment test course. For example, a tire graded150would wear one and a
half (1½) times as well on the government course as a tire graded 100. The
relative performance of tires depends upon the actual conditions of their
use, however, and may depart significantly from the norm due to
variations in driving habits, service practices, and differences in road
characteristics and climate.
TRACTION
The traction grades, from highest to lowest, are AA, A, BandC. Those
grades represent the tire’s ability to stop on wet pavement as measured
under controlled conditions on specific government test surfaces of
asphalt and concrete. A tire marked C may have poor traction perfor-
mance.
FALKEN TIRE CORPORATION
107

GENERAL TIRE
GENERALTIRE
LIMITED
WARRANTY
FOR
ORIGINAL
EQUIPMENT
PASSENGER

CAR
AND
LIGHT
TRUCK
TIRES
(Including
SPECIAL
SPARE
Tires)
This
booklet
also
includes
important
safety
warnings.
ELIGIBILITY
This
Limited
Warranty
and
Adjustment
Policy
applies
to
the
original

owner
of
new
General
brand
passenger
and
light
truck
(LT)
tires
that
are

the
new
vehicle
original
equipment
tires
bearing
the
General
brand
name

and
D.O.T.
Ti re
Identification,
operated
in
normal
service,
and
used
on

the
same
vehicle
on
which
they
were
originally
installed
according

to
the

vehicle
manufacturer ’s
recommendations.
Tire(s)
on
any
vehicle
registered
and
normally
operated
outside
the

United
States
and
Canada
are
excluded
from
eligibility
under
this

Limited
Warranty
and
Adjustment
Policy.
WHATISTHE ADJUSTMENT POLICY ANDHOW LONG ISIT
APPLICABLE?
BASIC
COVERAGE:
Eligible
Ti re s
are
covered
by
this
Limited
Warranty
and
Adjustment

Policy
for
a
maximum
of
72
months
from
the
date
of
purchase,
deter-
mined
by
the
new
vehicle
registration
date
or
new
vehicle
sales
invoice

showing
date
of
purchase.
Where
to
Go
for
Warranty
eplacement:
Contact
the
vehicle
dealer

from
where
you
purchased
the
vehicle
to
determine
the
eligible

warranty
coverage
for
your
tires
and
where
to
proceed
from
there.
Free
Replacement
Period:
If
an
eligible
General
brand
passenger
or
light

truck
tire
becomes


unserviceable
from
a
condition
other
than
those
listed

under
Section
3
during
the
first
12
months
or
first
2/32
nds
of
an
inch

(1.6
mm)
of
tread
wear
(whichever
comes


first)
it
will
be
replaced
with
a

comparable
new
General
brand
tire
FREE
OF
CHARGE,
including

mounting
and
balancing.
Owner
pays
all
applicable
taxes.
Temporary
Spare
Tires:
This
Policy
also
extends
to
the
original
owner
of

the
General
brand
Temporary
Spare
Tir
e
that
was
originally
equipped
by

the
vehicle
manufacturer
as
a
temporary
spare
tire
bearing
a
General
11 5

•Road Hazard: Any General tire with road hazard damage. This
includes, but is not limited to: cuts, snags, punctures, bruises, and
impact breaks.
• Ride/Vibration: Any ride/vibration complaint after the first 2/32 nds
(1.6 mm) of an inch of tread wear or 12 months of service, whichever
comes first.




GENERAL
TIR(
D.O.T.
serial
number.
An
eligible
Temporary
Spare
Tire
under
this
Policy
must
have
been
operated
in
normal
service,
used
on
the
same
vehicle
on
which
they
were
originally
installed
according
to
the
vehicle
manufac-
turer ’s
recommendations,
This
Policy
is
for
a
maximum
period
of
72
months
from
date
of
purchase,

determined
by
the
new
vehicle
registration
date
or
new
vehicle
sales

invoice
showing
date
purchased.
If
a
Temporary
Spare
Tire
becomes


unserviceable
from
a
condition
other

than
those
listed
in
Section
3,
during
the
first
1/32
nd
(0.8
mm)
of
tread

wear,
then
it
will
be
replaced
with
a
comparable
new
General
brand

Temporary
Spare
Tire
FREE
OF
CHARGE,
including
mounting
and

balancing.
The
owner
pays
all
applicable
taxes.
After
this
“Free
Replacement
Policy”
for
your
Temporary
Spare
Tire

expires,


no
adjustment
will
be
made.
After
the
Free
Replacement
Period:
The
tire
(except
temporary
spare
tire)
may
still
be
eligible
for
a
pro
rated

replacement
for
72
months
from
date
of
original
purchase
until
the
tread
is

worn
down
to
the
tread
wear
indicators
(2/32
nds
of
an
inch
or
1.6
mm
of

tread
remaining.)
If
an
eligible
tire
becomes
unserviceable
under
the

stipulations
of
this
Limited
Warranty
and
Adjustment
policy


it
will
be

replaced
charging
the
owner
a
pro-rated
amount.
Owner
pays
all

applicable
taxes
áincluding
'FEFSBM
&YDJTF
5BY


F.E.T.),
mounting
and

balancing
charges.
The
replacement
tire
price
will
be
determined
by
multiplying
the

percentage
of
the
usable
tread
worn
by
the
Dealers
Selling
Price

(excluding
all
applicable
taxes)
at
the
time
of
the
adjustment.
The
usable

tread
is
the
original
tread
down
to
the
tread
wear
indicators
(2/32
nds
of

an
inch
or
1.6
mm
of
tread
remaining.)
WHAT ISNOT COVERED BYTHIS LIMITED WARRANTY
THE
FOLLOWING
ARE
NOT
COVERED:
11 6

IN OBSERVANCE OF U.S. FEDERAL LAW, THIS LIMITED WAR-
RANTY AND ADJUSTMENT POLICY HAS BEEN DESIGNATED A
“LIMITED WARRANTY”. CTNA DOES NOT INTEND TO REPRE-
SENT THROUGH THIS LIMITED WARRANTY AND ADJUSTMENT
POLICY THAT TIRE FAILURES CAN OR CANNOT HAPPEN.
CTNA’S OBLIGATIONS
Contact the vehicle dealer from where you purchased the vehicle. Your
tires may be covered under the vehicle manufacturer ’s limited warranty.
If not, this CTNA Policy applies and replacement of Eligible Tires can be
made by any vehicle dealer authorized to handle General brand tire
adjustments or a General brand authorized dealer (“Authorized Dealer”).
CTNA will replace the tire pursuant to the terms of this Limited Warranty
and Adjustment Policy. Tires that are replaced under an adjustment basis
under this Limited Warranty and Adjustment Policy become the property
of CTNA.
OWNER’S OBLIGATIONS
To make an eligible claim under this Limited Warranty and Adjustment
Policy, the owner must present a claim with the tire to an Authorized
Dealer. For the nearest Authorized Dealer, consult the Yellow Pages, the
General brand internet address, or the 800 telephone numbers shown on
the back of this Limited Warranty and Adjustment Policy. Owner must
present new vehicle registration form or new vehicle sales invoice
indicating the date of purchase. Owner will be required to sign the CTNA
Limited Warranty Claim Form or dealer replacement sales receipt.
Owner is responsible for paying all applicable taxes set forth under this
Limited Warranty and Adjustment Policy. Owner is also responsible for
paying local tire disposal fees and any parts or service regardless of
mileage or months of service. This includes payment for tire rotation,
alignment, towing, road service, valve stems and tire repairs. Owner is
responsible for maintaining proper tire air pressure and for proper
maintenance of the tire.
GENERAL TIRE
11 9

TEMPORARY SPARE TIRE OWNERS:
CTNA does not recommend any repair to or reuse of punctured
Temporary Spare Tires.
In addition to the valuable warranty, safety and maintenance information
you will find in this Limited Warranty and Adjustment Policy we
encourage you to visit General Tire Brand websites at:
www.generalti-
re.com
or (www.generaltire.ca) for up-to-date changes and a Self-Help
knowledge base with downloadable brochures (customer care link).
Please also visit the Rubber Manufacturer Association (RMA) website at
www.rma.org.
THIS LIMITED WARRANTY AND ADJUSTMENT POLICY IS NOT
A WARRANTY THAT YOUR TIRE WILL NOT FAIL OR BECOME
UNSERVICEABLE IF NEGLECTED OR MISTREATED.
FOR SERVICE ASSISTANCE OR INFORMATION
First, contact the nearest General brand tire dealer. For the nearest
General brand tire dealer, consult the Yellow Pages or, if for any reason
local service or information is not available, call one of General brand
toll-free Customer Relations numbers:
In the United States call 1-800-847-3349
In Canada, call 1-800-461-1776
CTNA, Inc. 1830 McMillan Park Dr. Fort Mill, SC 29707
CT Canada Inc. 6110 Cantay Rd. Mississauga, ON L5R 3W5
GENERAL TIRE
121

GOODYEAR DUNLOP TIRES
HIGHWAY AUTO AND LIGHT TRUCK TIRE WARRANTY AND
ADJUSTMENT POLICY (EXCLUDES GOODYEAR® UNISTEEL®
RADIAL LIGHT TRUCK TIRES)
WHO IS ELIGIBLE?
You are eligible for the benefits of this Limited Warranty if you meet all
the following criteria:
•You are the owner or authorized agent of the owner of new Goodyear
or Dunlop® highway auto or light truck tires supplied as Original
Equipment on your vehicle.
• Your tires bear Department of Transportation prescribed tire identifi-
cation numbers.
• Your tires have been used only on the vehicle on which they were
originally installed according to the vehicle manufacturer ’s or Good-
year ’s recommendations.
• Your tires were purchased on or after March 1, 2014.
Light truck tires are defined as all tires identified with the “LT”
designation in the sidewall stamping.
WHAT IS COVERED AND FOR HOW LONG?
FREE TIRE REPLACEMENT
Any new Goodyear or Dunlop highway radial auto or radial light truck
tire, covered by this policy, removed from service due to a covered
warranty condition during the first 2/32 of usable tread or twelve
months from date of purchase, whichever comes first, will be replaced
with a comparable new Goodyear or Dunlop tire at no charge, including
mounting and balancing. (Without proof of purchase the date of manu-
facture will be used to determine eligibility.)
ALL OTHER HIGHWAY AUTO OR LIGHT TRUCK TIRES
Any new Goodyear or Dunlop highway auto or light truck tire, other
than radial auto or radial light truck tires, removed from service due to
a covered warranty condition during the first 1/32 of usable tread will
GOODYEAR DUNLOP TIRES
123

be replaced with a comparable new Goodyear or Dunlop tire at no
charge, including mounting and balancing.
TEMPORARY SPARE TIRES
Any Goodyear or Dunlop temporary spare tire removed from service due
to a covered warranty condition during the first 50% of usable tread wear
(1/32) will be replaced with a comparable new Goodyear or Dunlop
temporary spare tire at no charge, including mounting.
PRORATED ADJUSTMENT
Tires not eligible for free replacement that are removed from service due
to a covered warranty condition will be replaced with a comparable new
Goodyear or Dunlop tire on a prorated basis for up to six (6) years from
the date of original new tire purchase or when the treadwear indicators
become visible (worn to 2/32), whichever occurs first. (Without proof of
purchase the date of manufacture will be used to determine eligibility.)
HOW WILL PRORATED CHARGES BE CALCULATED?
Replacement price will be calculated by multiplying the tire’s advertised
retail selling price at the time of adjustment by the percentage of usable
original tread that has been worn off. You pay for mounting and
balancing, and an amount equal to the current Federal Excise Tax (F.E.T.
– U.S. only) and any other applicable taxes and government-mandated
charges.
EXAMPLE:If your disabled tire had an original 8/32 of usable tread
wear and is worn to 4/32 usable tread remaining, you have used 50% and
therefore must pay 50% of the advertised retail selling price of the
comparable tire.
In addition, you must pay an amount equal to the full current Federal
Excise Tax (U.S. only) or any other applicable taxes and government-
mandated charges for the comparable new replacement tire at the time of
adjustment. If the price of the new comparable tire is $130.00, the cost to
you would be $65.00 plus F.E.T. (U.S. only) plus any other applicable
taxes and government-mandated charges.
WHAT IS A COMPARABLE TIRE?
A “comparable” new Goodyear or Dunlop tire will be the same brand tire
and may be either the same line of tire or, in the event that the tire is not
available, the same brand tire with the same basic construction and
GOODYEAR DUNLOP TIRES
124

•Tires with weather-cracking that were purchased more than four (4)
years prior to presentation for adjustment or, if purchase date cannot
be verified, manufactured more than four years prior to presentation
for adjustment.
• Temporary spare tires used on vehicles used in racing and on
passenger cars in special applications such as police pursuit service.
• Goodyear Unisteel Commercial Radial Light Truck Tires.
• Tires removed from service due to improper repairs.
• Tires supplied as Original Equipment are not eligible for any tread life
warranty consideration.
• Cosmetic
weather
checking
ä
• Low tire pressure-monitoring system – refer to vehicle manufacturer ’s
warranty.
• Ultra

High-Performance
summer
tires
are
not
recommended
for

use,
and
tread
or
shoulder
cracking
on
those
tires
resulting
from

use
will
not
be
covered
under
our
warranty.
WHAT ARE YOUR LEGAL RIGHTS?
No Representative or Dealer has authority to make any representation,
promise or agreement on behalf of Goodyear, except as stated herein. Any
tire, no matter how well constructed, may fail in service or otherwise
become unserviceable due to conditions beyond the control of the
manufacturer. Under no circumstances is this warranty a representation
that a tire failure cannot occur.
DISCLAIMER: THIS WARRANTY IS IN LIEU OF, AND GOODYEAR
HEREBY DISCLAIMS, ANY AND ALL OTHER WARRANTIES AND
REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE, AND NO OTHER WARRANTY OR
REPRESENTATION OF ANY KIND IS MADE BY GOODYEAR OR
SHALL BE IMPLIED BY LAW.
LIMITATION OF DAMAGES: IN NO EVENT AND UNDER NO CIR-
CUMSTANCE SHALL GOODYEAR BE LIABLE TO THE BUYER FOR
ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, LOST
PROFIT, LOSS OF BUSINESS, LOSS OF GOODWILL OR REPUTATION,
GOODYEAR DUNLOP TIRES
126

PUNITIVE OR OTHER DAMAGE, COST (INCLUDING FOR REPLACE-
MENT TRANSPORTATION), EXPENSE OR LOSS OF ANY KIND.
SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES,
SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO
YOU.
This warranty gives you specific legal rights and you may also have other
rights that vary from state to state or province to province.
HOW DO YOU OBTAIN AN ADJUSTMENT?
1. You must present the tire to be adjusted to an authorized Goodyear orDunlop service facility. Tires replaced on an adjustment basis become
the property of The Goodyear Tire & Rubber Company or Goodyear
Canada Inc.
2. You must pay for taxes and any additional services you order at the time of adjustment plus any additional service that may be unique to
your application, e.g., Tire Pressure Monitoring System.
3. You must submit your claim on an approved claim form supplied by an authorized Goodyear or Dunlop service facility. The form must be
filled out completely and signed, where you the owner or your
authorized agent presented the tire for adjustment. You must go to an
authorized Goodyear or Dunlop outlet for replacement tires and all
warranty service.
SAFETY WARNINGS
Property damage, serious injury or death may result from:
•TIRE FAILURE DUE TO UNDERINFLATION/OVERLOADING/
MISAPPLICATION. Follow the vehicle owner ’s manual or tire plac-
ard in vehicle.
• TIRE FAILURE DUE TO IMPACT DAMAGE/IMPROPER MAIN-
TENANCE. Tires should be inspected regularly by a qualified techni-
cian for signs of damage, such as punctures or impacts.
• TIRE FAILURE DUE TO IMPROPER REPAIRS. See Rubber Manu-
facturers Association (RMA) established repair procedures at
www.rma.organd/or go towww.goodyear.comfor information on
proper repair procedures.
GOODYEAR DUNLOP TIRES
127