DODGE DURANGO 2023 Owners Manual

229
IN CASE OF EMERGENCY
HAZARD WARNING FLASHERS
The Hazard Warning Flashers button is located on
the switch bank just below the climate controls.
Hazard Warning Flashers Button

Push the button to turn on the Hazard Warning
Flashers. When the button is activated, all
directional turn signals will flash on and off to warn
oncoming traffic of an emergency. Push the button
a second time to turn off the Hazard Warning
Flashers.
This is an emergency warning system and it should
not be used when the vehicle is in motion. Use it
only when your vehicle is disabled or signaling a
safety hazard warning for other motorists. When you must leave the vehicle to seek
assistance, the Hazard Warning Flashers will
continue to operate even though the ignition is
placed in the OFF position.
NOTE:With extended use, the Hazard Warning Flashers
may discharge the battery.
SOS AND ASSIST MIRROR — IF EQUIPPED

SOS And ASSIST Mirror

If equipped, the rearview mirror contains an SOS
and ASSIST button.
NOTE:
Your vehicle may be transmitting data as autho
-
rized by the subscriber Ú page 312.
The SOS and ASSIST buttons will only function if
you are connected to an operable LTE (voice/
data), 4G (data) network, which comes as a built
in function. Other Uconnect services will only be
operable if your SiriusXM Guardian™ service is
active and you are connected to an operable
LTE (voice/data), 4G (data) network.
1 — SOS Button
2 — ASSIST Button
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands on
the steering wheel. You have full responsibility
and assume all risks related to the use of the
features and applications in this vehicle. Only
use the features and applications when it is safe
to do so. Failure to do so may result in an
accident involving serious injury or death.
7

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230IN CASE OF EMERGENCY
(Continued)
SOS Call

1. Push the SOS Call button on the Rearview
Mirror.

NOTE:In case the SOS Call button is pushed in error,
there will be a 10 second delay before the SOS Call
system initiates a call to a SOS operator. To cancel
the SOS Call connection, push the SOS call button
on the Rearview Mirror or press the cancellation
button on the Device Screen. Termination of the
SOS Call will turn off the green LED light on the
Rearview Mirror.
2. The LED light located between the ASSIST and SOS buttons on the Rearview Mirror will turn
green once a connection to a SOS operator has
been made.
3. Once a connection between the vehicle and a SOS operator is made, the SOS Call system
may transmit the following important vehicle
information to a SOS operator:
Indication that the occupant placed a SOS
Call
The vehicle brand
The last known GPS coordinates of the
vehicle 4. You should be able to speak with the SOS
operator through the vehicle audio system to
determine if additional assistance is needed.
NOTE:Once a connection is made between the vehicle’s
SOS Call system and the SOS operator, the SOS
operator may be able to open a voice connection
with the vehicle to determine if additional assis -
tance is needed. Once the SOS operator opens a
voice connection with the vehicle’s SOS Call
system, the operator should be able to speak with
you or other vehicle occupants and hear sounds
occurring in the vehicle. The vehicle’s SOS Call
system will attempt to remain connected with the
SOS operator until the SOS operator terminates
the connection.
5. The SOS operator may attempt to contact appropriate emergency responders and
provide them with important vehicle
information and GPS coordinates.
WARNING!
If anyone in the vehicle could be in danger
(e.g., fire or smoke is visible, dangerous road
conditions or location), do not wait for voice
contact from an Emergency Services Agent. All
occupants should exit the vehicle immediately
and move to a safe location.
Never place anything on or near the vehicle’s
operable network and GPS antennas. You
could prevent operable network and GPS
signal reception, which can prevent your
vehicle from placing an emergency call. An
operable network and GPS signal reception is
required for the SOS Call system to function
properly.
The SOS Call system is embedded into the
vehicle’s electrical system. Do not add after -
market electrical equipment to the vehicle’s
electrical system. This may prevent your
vehicle from sending a signal to initiate an
emergency call. To avoid interference that can
cause the SOS Call system to fail, never add
aftermarket equipment (e.g., two-way mobile
radio, CB radio, data recorder, etc.) to your
vehicle’s electrical system or modify the
antennas on your vehicle. IF YOUR VEHICLE
LOSES BATTERY POWER FOR ANY REASON
(INCLUDING DURING OR AFTER AN ACCI -
DENT), THE UCONNECT FEATURES, APPS AND
SERVICES, AMONG OTHERS, WILL NOT
OPERATE.
Modifications to any part of the SOS Call
system could cause the air bag system to fail
when you need it. You could be injured if the
air bag system is not there to help protect you.
WARNING!

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IN CASE OF EMERGENCY231
(Continued)
SOS Call System Limitations
Vehicles sold in Mexico
DO NOT have SOS Call
system capabilities.
SOS or other emergency line operators in Mexico
may not answer or respond to SOS system calls.
If the SOS Call system detects a malfunction, any
of the following may occur at the time the
malfunction is detected, and at the beginning of
each ignition cycle:
The Rearview Mirror light located between the
ASSIST and SOS buttons will continuously illumi -
nate red.
The Device Screen will display the following
message “Vehicle device requires service.
Please contact an authorized dealer.”
An In-Vehicle Audio message will state “Vehicle
device requires service. Please contact an
authorized dealer.” Even if the SOS Call system is fully functional,
factors beyond FCA US LLC’s control may prevent
or stop the SOS Call system operation. These
include, but are not limited to, the following
factors:
The ignition is in the OFF position
The vehicle’s electrical systems are not intact
The SOS Call system software and/or hardware
are damaged during a crash
The vehicle battery loses power or becomes
disconnected during a vehicle crash
LTE (voice/data), 4G (data) network and/or
Global Positioning Satellite signals are unavail
-
able or obstructed
Equipment malfunction at the SOS operator
facility
Operator error by the SOS operator
LTE (voice/data), 4G (data) network congestion
Weather
Buildings, structures, geographic terrain, or
tunnels
NOTE:
Never place anything on or near the vehicle’s
LTE (voice/data), 4G (data) and GPS antennas.
You could prevent LTE (voice/data), 4G (data)
and GPS signal reception, which can prevent
your vehicle from placing an emergency call. An
operable LTE (voice/data), 4G (data) network
connection and a GPS signal is required for the
SOS Call system to function properly.
Changes or modifications not expressly
approved by the party responsible for compli -
ance could void the user's authority to operate
the equipment.
WARNING!
Ignoring the Rearview Mirror light could mean
you will not have SOS Call services. If the Rear -
view Mirror light is illuminated, have an autho -
rized dealer service the SOS Call system
immediately.
The Occupant Restraint Control module turns
on the air bag Warning Light on the instrument
panel if a malfunction in any part of the
system is detected. If the Air Bag Warning
Light is illuminated, have an authorized dealer
service the Occupant Restraint Control system
immediately.
WARNING!
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands on
the steering wheel. You have full responsibility
and assume all risks related to the use of the
features and applications in this vehicle. Only
use the features and applications when it is safe
to do so. Failure to do so may result in an
accident involving serious injury or death.
7

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232IN CASE OF EMERGENCY
(Continued)
Automatic SOS — If Equipped
Automatic SOS is a hands-free safety service that
can immediately connect you with help in the event
that your vehicle’s airbags deploy. Please refer to
your provided radio supplement for complete
information.
ASSIST Call
The ASSIST Button is used to automatically
connect you to any one of the following support
centers:
Roadside Assistance – If you get a flat tire, or
need a tow, just push the ASSIST button and you
will be connected to a representative for assis-
tance. Roadside Assistance will know what
vehicle you’re driving and its location. Additional
fees may apply for roadside assistance.
SiriusXM Guardian™ Customer Care – In-vehicle
support for SiriusXM Guardian™.
Vehicle Customer Care – Total support for all
other vehicle issues.
Uconnect Customer Care - Total support for
Radio, Phone and NAV issues.
JACKING AND TIRE CHANGING
Use this QR code to access your
digital experience.
PREPARATIONS FOR JACKING

1. Park the vehicle on a firm, level surface as far
from the edge of the roadway as possible.
Avoid icy or slippery areas.

2. Turn on the Hazard Warning Flashers.
3. Apply the parking brake.
4. Place the gear selector into PARK (P).
5. Turn OFF the ignition.
CAUTION!
To avoid damage to the mirror during cleaning,
never spray any cleaning solution directly onto
the mirror. Apply the solution onto a clean cloth
and wipe the mirror clean.
WARNING!
Do not attempt to change a tire on the side of
the vehicle close to moving traffic. Pull far
enough off the road to avoid the danger of
being hit when operating the jack or changing
the wheel.
Being under a jacked-up vehicle is dangerous.
The vehicle could slip off the jack and fall on
you. You could be crushed. Never put any part
of your body under a vehicle that is on a jack.
If you need to get under a raised vehicle, take
it to a service center where it can be raised on
a lift.
Never start or run the engine while the vehicle
is on a jack.
The jack is designed to be used as a tool for
changing tires only. The jack should not be
used to lift the vehicle for service purposes.
The vehicle should be jacked on a firm level
surface only. Avoid ice or slippery areas.
WARNING!
Do not attempt to change a tire on the side of
the vehicle close to moving traffic. Pull far
enough off the road to avoid being hit when
operating the jack or changing the wheel.
WARNING!

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IN CASE OF EMERGENCY233
6. Block both the front and rear of the wheel diagonally opposite the jacking position. For
example, if changing the driver’s front tire,
block the passenger’s rear tire.

Wheel Blocked

NOTE:Passengers should not remain in the vehicle when
the vehicle is being raised or lifted.
JACK LOCATION
The scissor-type jack and tire changing tools are
located in rear cargo area, below the load floor.
Load Floor Handle

Lift up on the load floor handle to access the jack
and tools in the cargo area.

Jack And Tools Storage Cover

To remove, press down firmly on the upper tabs of
the jack storage cover to release.
Thumb Screw Location

Rotate the plastic thumb screw on the end of the
jack to loosen the jack and remove from the
bracket.

Jack Removal

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234IN CASE OF EMERGENCY
SPARE TIRE STOWAGE
The spare tire is stowed under the rear of the
vehicle by means of a cable winch mechanism. To
remove or stow the spare, use the jack handle/lug
wrench connected to the square socket extension
to rotate the “spare tire drive” nut. The nut is
located under a plastic cover at the center-rear of
the cargo floor area, just inside the liftgate
opening.

Spare Tire Location

SPARE TIRE REMOVAL
Remove the spare tire before attempting to jack up
the vehicle. The spare tire is stowed underneath
the rear cargo area on the outside of the vehicle.
For spare tire removal, see the following steps:

1. Remove the jack tools from the bag.

2. Raise the rubber mat and remove the plug from storage compartment floor.

Winch Plug Location

3. Fit the jack handle extension over the drive nut. Use the lug wrench handle and extension
to completely lower the spare tire. Keep
turning the handle counterclockwise until the
winch stops.
Winch Location
Wrench Rotation

CAUTION!
The winch mechanism is designed for use with
the jack wrench extension tool only. Use of air
wrench or power tool may damage the winch.
CAUTION!
The winch mechanism is designed for use with
the jack wrench extension tool only. Use of air
wrench or power tool may damage the winch.

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IN CASE OF EMERGENCY235
4. Slide the tire out from under the vehicle and rotate it vertically behind the rear fascia/
bumper.

Spare Tire

NOTE:Depending on the vehicle trim, the vehicle may
come equipped with both, a metal retainer and
plastic plate or a metal retainer only when
removing the spare Ú page 293.
5. Pull the metal stamping toward you to release it from the plastic plate (if equipped).
Spare Tire Retainer

6. Slide the metal stamping up the steel extension tube and winch cable. Rotate the
metal stamping and push it through the hole in
the plastic plate (if applicable) and wheel.

Sleeve And Cable
7. If your vehicle is equipped with a spare tire
retainer and plastic plate. Pinch the three
short and two long tubes to remove the
protective plate from the steel spare wheel.

Releasing Protective Plate

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236IN CASE OF EMERGENCY
(Continued)
JACKING INSTRUCTIONS

Jack Warning Label
1. Loosen (but do not remove) the wheel lug
nuts by turning them to the left, one turn,
while the wheel is still on the ground.

2. Assemble the jack and jacking tools.

Jack And Tool Assembly

NOTE:Placement for the front and rear jacking locations
are critical. See the following images for proper
jacking locations.
WARNING!
Carefully follow these tire changing warnings to
help prevent personal injury or damage to your
vehicle:
Always park on a firm, level surface as far from
the edge of the roadway as possible before
raising the vehicle.
Turn on the Hazard Warning Flashers.
Apply the parking brake firmly and set the
transmission in PARK.
Block the wheel diagonally opposite the wheel
to be raised.
Never start or run the engine with the vehicle
on a jack.
Do not let anyone sit in the vehicle when it is
on a jack.
Do not get under the vehicle when it is on a
jack. If you need to get under a raised vehicle,
take it to a service center where it can be
raised on a lift.
Only use the jack in the positions indicated
and for lifting this vehicle during a tire change.
If working on or near a roadway, be extremely
careful of motor traffic.
To assure that spare tires, flat or inflated, are
securely stowed, spares must be stowed with
the valve stem facing the ground.
CAUTION!
Do not attempt to raise the vehicle by jacking on
locations other than those indicated in the
Jacking Instructions for this vehicle.
WARNING!

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IN CASE OF EMERGENCY237

Jacking Locations

3. For the front tire, place the jack on the body flange just behind the front tire. Do not raise
the vehicle until you are sure the jack is fully
engaged.

Front Lifting Point Front Jacking Location

4. For a rear tire, place the jack in the slot on the rear tie-down bracket, just forward of the rear
tire. Do not raise the vehicle until you are sure
the jack is fully engaged.

Rear Lifting Point Rear Jacking Location

5. Raise the vehicle by turning the jack screw clockwise. Raise the vehicle just enough to
remove the flat tire.
6. Remove the lug nuts and wheel.
7. Install the spare wheel/tire on the vehicle and install the lug nuts with the cone-shaped end
toward the wheel. Lightly tighten the nuts.
WARNING!
Raising the vehicle higher than necessary can
make the vehicle less stable. It could slip off the
jack and hurt someone near it. Raise the vehicle
only enough to remove the tire.7

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238IN CASE OF EMERGENCY

Mounting Spare Tire

8. Lower the vehicle by turning the jack screw counterclockwise, and remove the jack and
wheel blocks. 9. Finish tightening the wheel bolts. Push down
on the wrench while at the end of the handle
for increased leverage. Tighten the wheel bolts
in a star pattern until each wheel bolt has been
tightened twice. If in doubt about the correct
tightness, have them checked with a torque
wrench by an authorized dealer or at a service
station Ú page 302.
10. Push out the small center cap using the jack tool from inside the aluminum road wheel and
position the wheel behind the rear fascia/
bumper with the protective plate facing
outward.

Installing Protective Plate On Damaged Wheel

NOTE:The plastic plate will prevent the road wheel from
being scratched when sliding it under the vehicle. 11. Insert the two long tubes on the plastic
protective plate in the lug holes of the road
wheel. Push the end of the winch’s cable,
spring, steel sleeve and stamped cone shape
wheel plate though the road wheel and
protective plate.

Installing Winch

12. Slide the road wheel on the ground using the protective plate until it is directly under the
winch and between the rear fascia/bumper
and exhaust system heat shields. Raise the
tire by turning the lug wrench on the winch
extension clockwise until it clicks/ratchets
three times to make sure the cable is tight.
WARNING!
To avoid the risk of forcing the vehicle off the
jack, do not tighten the wheel nuts fully until the
vehicle has been lowered. Failure to follow this
warning may result in serious injury.
CAUTION!
Be sure to mount the spare tire with the valve
stem facing outward. The vehicle could be
damaged if the spare tire is mounted incorrectly.

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