maintenance DODGE GRAND CARAVAN 2020 Repair Manual

MULTIMEDIA277
Care And Maintenance
Touchscreen
Do not press the touchscreen with any hard
or sharp objects (pen, USB stick, jewelry,
etc.), which could scratch the touchscreen
surface!
Do not spray any liquid or caustic chemicals
directly on the screen! Use a clean and dry
microfiber lens cleaning cloth in order to
clean the touchscreen.
If necessary, use a lint-free cloth dampened
with a cleaning solution, such as isopropyl
alcohol or an isopropyl alcohol and water
solution ratio of 50:50. Be sure to follow the
solvent manufacturer's precautions and
directions.
RADIO 430/430 NAV
General Handling
User Interface Elements
Power to operate the radio is supplied through
the ignition switch, which must be in the ON/
RUN, ACC, or in ACC Delay mode in order to
operate the radio.
1 — Voice Recognition
Push the Voice Recognition (VR)
button located on the faceplate and
wait for the confirmation beep before
you say a voice command. 2 — Load
To open or close the display, push the Load
button on the faceplate.
After opening the display, it takes a few seconds
to eject a CD/DVD, if one is in the slot.
When inserting a disc, make sure the label is
facing up.
The display closes after inserting the disc.
NOTE:
It may take several seconds to recognize the
type of inserted disc (CD, DVD, MP3, etc.).
3 — Menu
Push the Menu button on the faceplate to
access the system settings menu.
NOTE:
Push the Menu button on the faceplate in an
active mode to change mode specific settings.
4 — Audio
Push the Audio button located on the faceplate
to access the speaker balance/fade and tone
controls.
9

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318MULTIMEDIA
Warning
Read this information carefully before starting
to operate the navigation system and follow the
instructions in this manual. Neither the FCA US
LLC nor Garmin® shall be liable for problems or
accidents resulting from failure to observe the
instructions in this manual.
Failure to avoid the following potentially
hazardous situations could result in an accident
or collision resulting in death or serious injury.
Always drive safely. Only use the navigation
features in this vehicle when it is safe to do
so. You accept full responsibility for the use
of the features in this vehicle.
When navigating, carefully compare informa -
tion displayed on the navigation system to all
available navigation sources, including road
signs, road closures, road conditions, traffic
congestion, weather conditions, and other
factors that may affect safety while driving.
For safety, always resolve any discrepancies
before continuing navigation, and defer to
posted road signs and road conditions.
The navigation system is designed to provide
route suggestions. It is not a replacement for
driver attentiveness and good judgment. Do
not follow route suggestions if they suggest
an unsafe or illegal maneuver or would place
the vehicle in an unsafe situation.
Be careful of the ambient temperature. Using
the navigation system at extreme tempera -
tures can lead to malfunction or damage.
Also note that the unit can be damaged by
strong vibration, metal objects, or by water
getting inside the unit.
Caution
The navigation system is designed to provide
you with route suggestions. It does not reflect
road closures or road conditions, weather
conditions, or other factors that may affect
safety or timing while driving.
Use the navigation system only as a naviga -
tional aid. Do not attempt to use the navigation
system for any purpose requiring precise
measurement of direction, distance, location,
or topography. The Global Positioning System (GPS) is
operated by the United States government,
which is solely responsible for its accuracy and
maintenance. The government system is
subject to changes that could affect the
accuracy and performance of all GPS
equipment, including the navigation system.
Notice
This navigation system can be used when the
ignition key is turned to ON/RUN or ACC. To
preserve the battery, however, it should be used
with the engine running whenever possible.
Using the navigation system for a long time with
the engine switched off can cause the battery to
run down.
Map Data Information
Garmin® uses a combination of governmental
and private data sources. Virtually all data
sources contain some inaccurate or incomplete
data. In some countries, complete and accurate
map information is either not available or is
prohibitively expensive.

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364
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to
have the right papers with you. Take your
warranty folder. All work to be performed may
not be covered by the warranty. Discuss
additional charges with the service manager.
Keep a maintenance log of your vehicle's
service history. This can often provide a clue to
the current problem.
Prepare A List
Make a written list of your vehicle's problems or
the specific work you want done. If you've had
an accident or work done that is not on your
maintenance log, let the service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the
items in order of priority. At many authorized
dealers, you may obtain a rental vehicle at a
minimal daily charge. If you need a rental, it is
advisable to make these arrangements when
you call for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers
are vitally interested in your satisfaction. We
want you to be happy with our products and
services.
Warranty service must be done by an
authorized dealer. We strongly recommend that
you take the vehicle to an authorized dealer.
They know your vehicle the best, and are most
concerned that you get prompt and high quality
service. The manufacturer's authorized dealers
have the facilities, factory-trained technicians,
special tools, and the latest information to
ensure the vehicle is fixed correctly and in a
timely manner.This is why you should always talk to an
authorized dealer service manager first. Most
matters can be resolved with this process.
If for some reason you are still not satisfied,
talk to the general manager or owner of the
authorized dealer. They want to know if you
need assistance.
If an authorized dealer is unable to resolve
the concern, you may contact the manufac
-
turer's customer center.
Any communication to the manufacturer's
customer center should include the following
information:
Owner's name and address
Owner's telephone number (home, mobile,
and office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage

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CUSTOMER ASSISTANCE367
PUBLICATION ORDER FORMS
To order the following manuals, you may use
either the website or the phone numbers listed
below.
Service Manuals
These comprehensive Service Manuals provide
the information that students and professional
technicians need in diagnosing/trouble -
shooting, problem solving, maintaining,
servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle,
system, and/or components is written in
straightforward language with illustrations,
diagrams, and charts. Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with
diagrams, charts and detailed illustrations.
These practical manuals make it easy for
students and technicians to find and fix
problems on computer-controlled vehicle
systems and features. They show exactly how to
find and correct problems the first time, using
step-by-step troubleshooting and drivability
procedures, proven diagnostic tests and a
complete list of all tools and equipment.
Owner's Manuals
These Owner's Manuals have been prepared
with the assistance of service and engineering
specialists to acquaint you with specific FCA US
LLC vehicles. Included are starting, operating,
emergency and maintenance procedures as
well as specifications, capabilities and safety
tips.
To access your Owner's Information online, visit
www.mopar.com/om
To order a hard copy of your Owner's
Information, call Tech Authority toll free at:
1-800-890-4038 (US)
1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
www.techauthority.com (US)
10

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368
INDEX
A
About Your Brakes......................................... 266Adding Engine Coolant (Antifreeze)............... 240Adding Fuel.................................................... 181Adding Washing Fluid.................................... 232Additives, Fuel............................................... 268AdjustDown........................................................... 28Forward....................................................... 28Rearward..................................................... 28Up................................................................ 28Air Bag........................................................... 132Air Bag Operation...................................... 133Air Bag Warning Light................................ 131Driver Knee Air Bag................................... 134Enhanced Accident Response......... 138, 225Event Data Recorder (EDR)....................... 225If Deployment Occurs................................ 138Knee Impact Bolsters................................ 134Maintaining Your Air Bag System.............. 139Maintenance............................................. 139Side Air Bags............................................. 134Transporting Pets...................................... 159Air Bag Light..................................94, 131, 160Air Cleaner, Engine
(Engine Air Cleaner Filter).............................. 235
Air Conditioner Maintenance........................ 235Air Conditioner Refrigerant........................... 235Air Conditioner System................................. 235Air Conditioning................................................ 56Automatic Rear............................................ 51Rear............................................................. 45Air Conditioning Filter..............................58, 235Air Conditioning, Operating Tips....................... 57Air Filter........................................................ 235Air PressureTires......................................................... 253AlarmArm The System.......................................... 15Disarm The System..................................... 15Security Alarm............................................. 97Alterations/ModificationsVehicle........................................................... 8Antifreeze (Engine Coolant)................. 240, 271Disposal................................................... 242Anti-Lock Brake System (ABS)...................... 103Anti-Lock Warning Light................................... 97Ashtray............................................................. 78Assist, Hill Start............................................. 108Assistance Towing........................................ 312Automatic Dimming Mirror............................... 34Automatic Door Locks............................... 17, 18
Automatic Headlights.......................................38Automatic Transmission....................... 165, 244Adding Fluid..................................... 244, 274Fluid And Filter Change............................. 244Fluid Change............................................. 244Fluid Level Check............................. 243, 244Fluid Type........................................ 243, 274Gear Ranges............................................. 168Special Additives...................................... 244Torque Converter...................................... 172Axle Fluid....................................................... 274Axle Lubrication............................................ 274
B
Battery................................................... 95, 232Charging System Light.................................95Jump Starting........................................... 219Keyless Key Fob Replacement....................10Battery Saver Feature......................................39Belts, Seat.................................................... 160Body Mechanism Lubrication........................ 237B-Pillar Location............................................ 249Brake Assist System..................................... 104Brake Control System, Electronic.................. 104Brake Fluid.................................................... 274

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370
Dimmer Switch Headlight
.............................................. 37, 38DipsticksAutomatic Transmission............................ 244Oil (Engine)................................................ 232Power Steering.......................................... 173Disabled Vehicle Towing................................ 224DisposalAntifreeze (Engine Coolant)....................... 242Door Ajar................................................... 95, 96Door Ajar Light.......................................... 95, 96Door LocksAutomatic.................................................... 17Doors............................................................... 16Driver’s Seat Back Tilt..................................... 20DrivingThrough Flowing, Rising, Or Shallow
Standing Water
......................................... 192DVD Player (Video Entertainment System).... 344
E
Economy (Fuel) Mode.................................... 167Electric Brake Control System....................... 104Anti-Lock Brake System............................. 103Traction Control System............................ 109Electric Remote Mirrors................................... 36Electrical Power Outlets................................... 75Electronic Speed Control (Cruise Control)...... 173
Electronic Stability Control (ESC).................. 105Electronic Throttle Control Warning Light......... 95Emergency, In Case OfFreeing Vehicle When Stuck..................... 223Hazard Warning Flasher........................... 194Jacking................................... 202, 206, 244Jump Starting........................................... 219Emission Control System Maintenance........ 102Engine........................................................... 231Air Cleaner................................................ 235Block Heater............................................. 163Break-In Recommendations..................... 163Checking Oil Level.................................... 232Compartment........................................... 231Compartment Identification...................... 231Coolant (Antifreeze).................................. 272Cooling..................................................... 239Exhaust Gas Caution....................... 159, 270Fails To Start............................................ 163Flooded, Starting...................................... 163Oil........................................... 233, 271, 272Oil Filler Cap............................................. 231Oil Filter.................................................... 234Oil Selection.................................... 233, 271Oil Synthetic............................................. 234Overheating.............................................. 221Starting..................................................... 162
Engine Oil Viscosity....................................... 234Engine Oil Viscosity Chart.............................. 234Enhanced Accident Response
Feature................................................ 138, 225Ethanol.......................................................... 268Exhaust Gas Cautions.......................... 159, 270Exhaust System................................... 159, 238Exterior Lighting...............................................37Exterior Lights............................... 37, 161, 194
F
FiltersAir Cleaner
................................................ 235Air Conditioning................................. 58, 235Engine Oil........................................ 234, 272Engine Oil Disposal................................... 234FlashersHazard Warning........................................ 194Turn Signals............37, 100, 161, 196, 197Flash-To-Pass............................................ 37, 38Flooded Engine Starting................................ 163Floor Console...................................................69Fluid Capacities............................................ 271Fluid Leaks.................................................... 161Fluid Level ChecksAutomatic Transmission........................... 244Brake........................................................ 243Power Steering......................................... 173

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372
J
Jack Location
................................................. 203Jack Operation..................................... 202, 244Jump Starting................................................ 219
K
Key Fob Arm The Alarm
............................................. 15Disarm The Alarm........................................ 15Programming Additional Key Fobs....... 10, 14Key Fob Battery Service
(Remote Keyless Entry)................................... 10Key Fob Programming
(Remote Keyless Entry)................................... 10Keys................................................................... 9Replacement............................................... 14
L
Lane Change And Turn Signals........................ 37Lane Change Assist.................................. 37, 39Lap/Shoulder Belts....................................... 121Latches.......................................................... 161Hood........................................................... 61Leaks, Fluid................................................... 161Life Of Tires................................................... 255Liftgate............................................................ 62Closing........................................................ 62Opening....................................................... 62Light Bulbs..................................................... 161
Lights............................................................ 161Air Bag...................................... 94, 131, 160Automatic Headlights.................................. 38Back-Up.................................................... 197Battery Saver............................................... 39Brake Assist Warning............................... 107Brake Warning............................................. 94Bulb Replacement.................................... 194Center Mounted Stop............................... 197Cruise....................................................... 100Daytime Running.................................. 37, 38Dimmer Switch, Headlight.................... 37, 38Electronic Stability Program(ESP) Indicator.................................................. 96Exterior..................................................... 161Fog.....................................................39, 196Hazard Warning Flasher........................... 194Headlights..........................................37, 196Headlights On Reminder............................. 39High Beam................................................... 38High Beam/Low Beam Select............... 37, 38Instrument Cluster....................................... 37Interior......................................................... 39License..................................................... 197Lights On Reminder.............................. 37, 39Malfunction Indicator (Check Engine).......... 98Parade Mode (Daytime Brightness)............. 41Park................................................. 100, 196Passing................................................. 37, 38Reading....................................................... 39
Rear Servicing.......................................... 197Rear Tail Lamps........................................ 197Seat Belt Reminder.....................................96Security Alarm.............................................97Service...................................................... 194Side Marker.............................................. 197Traction Control........................................ 107Turn Signals............37, 100, 161, 196, 197Warning Instrument Cluster
Descriptions....................................... 96, 100Load Leveling System......................................63Loading Vehicle...................................... 63, 182Tires.......................................................... 249LocksAutomatic Door............................................17Low Tire Pressure System............................. 115Lubrication, Body.......................................... 237Lug Nuts/Bolts.............................................. 266Luggage Carrier................................................79
M
Maintenance Free Battery............................ 232Maintenance Schedule................................. 226Malfunction Indicator Light
(Check Engine)....................................... 98, 102ManualService...................................................... 367Map/Reading Lights........................................39Media Hub.................................................... 340Methanol....................................................... 268

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374
Recreational Towing
...................................... 191Reformulated Gasoline.................................. 268Refrigerant.................................................... 235Release, Hood................................................. 61Reminder, Lights On........................................ 37Reminder, Seat Belt...................................... 120Remote Keyless Entry Arm The Alarm............................................. 15Disarm The Alarm........................................ 15Programming Additional Key Fobs....... 10, 14Remote StartingExit Remote Start Mode.............................. 13Replacement Bulbs....................................... 194Replacement Keys........................................... 14Replacement Tires......................................... 255Reporting Safety Defects............................... 366Restraints, Child............................................ 141Restraints, Head.............................................. 30Rocking Vehicle When Stuck......................... 223Roof Luggage Rack.......................................... 79Rotation, Tires............................................... 261
S
Safety Checks Inside Vehicle......................... 160Safety Checks Outside Vehicle...................... 161Safety Defects, Reporting.............................. 366Safety Information, Tire................................. 245Safety Tips..................................................... 159Safety, Exhaust Gas....................................... 159
Schedule, Maintenance................................ 226Seat Belt Reminder.......................................... 96Seat Belts............................................ 120, 160Adjustable Shoulder Belt.......................... 124Adjustable Upper Shoulder Anchorage..... 124Adjustable Upper Shoulder Belt
Anchorage................................................ 124Automatic Locking Retractor (ALR)........... 128Child Restraints........................................ 141Energy Management Feature................... 127Extender................................................... 126Front Seat............................... 120, 121, 122Inspection................................................. 160Lap/Shoulder Belt Operation.................... 122Lap/Shoulder Belt Untwisting................... 123Lap/Shoulder Belts.................................. 121Operating Instructions.............................. 122Pregnant Women...................................... 127Pretensioners........................................... 127Rear Seat................................................. 121Reminder.................................................. 120Seat Belt Extender.................................... 126Seat Belt Pretensioner............................. 127Untwisting Procedure............................... 123Seat Belts Maintenance............................... 264Seats................................................. 20, 28, 29Adjustment........................................... 20, 28Heated......................................................... 29
Power...........................................................27Rear Folding................................................20Reclining......................................................21Seatback Release........................................20Stow ‘n Go (Fold in Floor).............................21Tilting...........................................................20Security Alarm..................................................97Arm The System...........................................15Disarm The System......................................15Selection Of Coolant (Antifreeze).................. 272Sentry KeyKey Programming........................................14Sentry Key (Immobilizer)..................................13Sentry Key Replacement..................................14Service Assistance........................................ 364Service Contract............................................ 365Service Manuals........................................... 367SettingsPersonal......................................................90Shift Lever Override...................................... 222Shoulder Belts.............................................. 121Side View Mirror Adjustment............................34Signals, Turn...............37, 100, 161, 196, 197Snow Chains (Tire Chains)............................ 260Snow Tires.................................................... 257Spare Tires..................................205, 257, 258Spark Plugs................................................... 272

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376
Transfer Case Fluid
.......................................................... 274TransmissionAutomatic........................................ 165, 243Fluid................................................ 243, 274Maintenance............................................. 243Transporting Pets.......................................... 159Tread Wear Indicators................................... 255Turn Signals......................... 37, 100, 196, 197
U
UconnectAdvanced Phone Connectivity
...................314Phone Call Features.................................. 309Uconnect (Hands-Free Phone)....................... 304Uconnect Phone............................................ 311Umbrella Holder.............................................. 72Uniform Tire Quality Grades........................... 261Universal Garage Door Opener (HomeLink)..... 63Universal Transmitter...................................... 63Untwisting Procedure, Seat Belt.................... 123USB............................................................... 340
V
Vanity Mirrors.................................................. 37VarianceCompass..................................................... 89Vehicle Identification Number (VIN).............. 266Vehicle Loading................................... 182, 249Vehicle Modifications/Alterations...................... 8Vehicle Storage.......................................57, 262Viscosity, Engine Oil...................................... 234Voice CommandCommands............................................... 361System Operation..................................... 360Voice Training........................................... 363Voice Recognition System (VR)..................... 360
W
Warning Flashers, Hazard............................. 194Warning Lights
(Instrument Cluster Descriptions).................... 97Warnings And Cautions...................................... 8Warranty Information.................................... 366WasherAdding Fluid.............................................. 232
Washers, Windshield.......................................41Washing Vehicle............................................ 263WaterDriving Through........................................ 192Wheel And Wheel Tire Care........................... 259Wheel And Wheel Tire Trim........................... 259Window Fogging...............................................58Windows..........................................................59Rear Vent.....................................................59Windshield Defroster.................................... 160Windshield Washers.............................. 41, 232Windshield Wiper Blades.............................. 238Wipers Blade Replacement........................... 238Wipers, Intermittent.........................................42

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