FIAT 500 ABARTH 2012 2.G Blue And Me Manual Online

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BLUE&ME™ User’s Manual 79

80 BLUE&ME™ User’s Manual

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BLUE&ME™ User’s Manual 81

82 BLUE&ME™ User’s Manual

TROUBLESHOOTING
Hands-Free Communication Package
General - display screen
Problem Probable Cause Possible Solution
Display screen shows:
NO PHONEBOOK
And the system saysTo
copy the phone book to
the system, go to the Set-
tings Menu, and select
USER DATA. To dial a
number, say Dial.For “pull” phones
•When the system asked “The data from
the phonebook will now be copied onto
the system. Continue?”, you responded
with “No”
•You have not downloaded your phone-
book via the SETTINGS menu
•The downloaded phonebook was de-
leted
For “push” phones
•You have not sent contacts to the sys-
tem using the ADD CONTACTS proce-
dure
•The downloaded phonebook was de-
letedFor “pull” phones
•Use the option PHONEBOOK in the
SETTINGS menu to download the
phonebook again
•Enter contact information in the phone-
book on your mobile phone and then
download the phonebook again – see
the section SETTING FUNCTIONS -
MANAGING USER DATA AND
PHONEBOOK For “push” phones
•Use the option ADD CONTACTS in the
SETTINGS menu to send contacts in
the phonebook on your mobile phone
to the system – see the section SET-
TING FUNCTIONS - MANAGING
USER DATA AND PHONEBOOK
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BLUE&ME™ User’s Manual 83

Problem Probable Cause Possible Solution
Display screen shows:
PHONEBK. EMPTY and
the system says “Phone
book empty. To add a
new contact in the phone
book, go to the Settings
menu, and select User
data. To dial a phone
number, say Dial, fol-
lowed by the number.”For “pull” phones
•You answered “Yes” to “To use the
phonebook, it is necessary to copy con-
tacts to the system. Continue?” but the
downloaded phonebook does not in-
clude any valid contacts
•You have used the option PHONE-
BOOK in the SETTINGS menu, but the
mobile phone phonebook does not in-
clude any valid contacts
For “push” phones
•You used the ADD CONTACTS option
but did not send any valid contacts to
the systemFor “pull” phones
•Enter valid contact information (name
and one phone number at least) in the
phonebook on your mobile phone, then
download the phonebook again – see
the section SETTING FUNCTIONS -
MANAGING USER DATA AND
PHONEBOOK For “push” phones
•Use the option ADD CONTACTS in the
SETTINGS menu to send contacts from
your mobile phone to the system – see
the section SETTING FUNCTIONS -
MANAGING USER DATA AND
PHONEBOOK
84 BLUE&ME™ User’s Manual

Problem Probable Cause Possible Solution
Display screen shows:
NO PHONE
And the system says
“No Bluetooth telephone
is connected.”•The paired mobile phone is turned off
•The paired mobile phone is not within
range of the system (the mobile phone
should be located within approximately
30 feet of the system)
•Bluetoothwireless technology connec-
tion has been disabled on your mobile
phone•Turn the paired mobile phone on
•Make sure that your phone is paired
•Make sure that theBluetoothwireless
technology connection on your mobile
phone is enabled
•Make sure that the mobile phone you
paired with the system is within range
Problem Probable Cause Possible Solution
Display screen shows:
DISCONNECTED.•A technical error occurred with the mo-
bile phoneBluetoothwireless technol-
ogy capabilities
•During an ongoing phone conversation,
the mobile phone was taken out of the
system range•ResetBLUE&ME™by turning the mo-
bile phone off and on
•ResetBLUE&ME™by turning the igni-
tion key to OFF and then to ON again
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BLUE&ME™ User’s Manual 85

Problem Probable Cause Possible Solution
Display screen shows:
PAIR. FAILED and the
system says “Pairing un-
successful. Please try
again.”•A technical error occurred during the
pairing procedure•Verify the correct PIN number, and try
entering it again
•Reset the mobile phone by turning it
off and on, and then retry the pairing
procedure – see the section SETTING
FUNCTIONS - PAIRING YOUR MO-
BILE PHONE
Display screen shows:
PRIVATE NUMBER•The caller is not recognized as a name
stored in the phonebook, or the paired
mobile phone does not have a called ID
feature
•The caller has blocked caller ID to pre-
vent the system from displaying the
caller ’s name and/or phone number•Enter a contact in your mobile phone-
book for the incoming call, and then
download your phonebook or contact
again
•For phones with no caller ID support
or for calls from callers with caller ID
blocked, nothing can be done and the
message will always appear
86 BLUE&ME™ User’s Manual

Problem Probable Cause Possible Solution
Display screen shows:
ONLY AT REST and the
system says: “This com-
mand is available only
when the vehicle is sta-
tionary.”•Even occasional short viewings of the
car display may be hazardous if your
attention has been diverted away from
your driving tasks. Certain
BLUE&ME™functions, which require
the user to give attention to the car dis-
play, are only available when the car is
stopped•Stop your car and attempt to perform the
function again manually, or continue driving
and perform the function using the voice rec-
ognition system
The system did not re-
spond to voice com-
mand or key press•If you do not speak soon enough after
pressing the
button, the system
will interrupt voice interaction If you
are speaking too far from the in-car mi-
crophone (for example, if you are sitting
in the back seat), the system may not
hear your voice command
•If you don’t wait for the tone after
pressing the
button, the system
will get only a portion of the keyword
and will not recognize it•Press the
button and pronounce the
voice command again
•Press the
button and pronounce the
voice command again
•Press the
/MAINbutton and try the op-
eration again. Make sure to take action
within approximately eight seconds after
pressing the
/MAINbutton
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BLUE&ME™ User’s Manual 87

Problem Probable Cause Possible Solution
•If you don’t press the
button be-
fore pronouncing a voice command, the
system will not activate voice recogni-
tion and therefore will not recognize
your voice commands
•If you don’t press the
/MAINbut-
ton to enter the Main Menu, it will not
be possible to manually access the
BLUE&ME™menu
•If after pressing the
/MAINbutton,
you don’t take action within approxi-
mately eight seconds, the system will
not respond to your key press
The mobile phone
prompts you to enter a
PIN number, but no
phone pairing proce-
dure was running•After you delete the pairing-related user
information on your mobile phone or
on the system, theBluetoothpairing
relationship between your mobile phone
andBLUE&ME™will no longer work•
Select option DELETE USERS on the system
and delete all users; then, pair the phone
again – see the section SETTING FUNCTIONS
- MANAGING USER DATA AND PHONE-
BOOK and also the section SETTING FUNC-
TIONS - PAIRING YOUR MOBILE PHONE
88 BLUE&ME™ User’s Manual